Human Resources (HR) Executive

We are looking for a Product Marketing Specialist to lead our inbound & outbound marketing activities. You’ll be responsible for presenting our products in ways that will strengthen our brand and boost sales. 

For this role, you will be a creative and quantitative thinker. You should be familiar with various product marketing techniques, like email campaigns and pricing strategies. 

Your goal will be to develop and implement the most profitable plans to position and promote our products. 

Responsibilities

• Follow and analyze market trends to position products 
• Develop product marketing strategies (pricing, advertising, product launching) 
• Work with various teams (design, content, acquisition, product, sales) to implement strategies 
• Participate in a weekly meeting with the marketing team and others as needed 
• Create content to convey the benefits of our products to various audiences in sales enablement and other documents, product videos, blog posts, email campaigns, and the website 
• Evaluate projects using relevant KPIs and feedback from existing and prospective customers 

Requirements

• A minimum 1 year of experience as a Product marketing specialist 
• Bachelor's degree in related field 
• Experience in market analysis 
• Familiar with product marketing tactics (e.g. integrated marketing campaigns) 
• Excellent communication skills 
• Keen eye for detail 
• Creativity 
• Analytical mind and strong quantitative skills 

• Experience managing SEO and affiliate programs.
• Strong understanding of current online marketing concepts, strategies and best practices.
• Experience in SEO, Email marketing and social media. Knowledge of SEM Rush tool
• Experience in a similar digital marketing role.
• Highly creative with experience in identifying the target audience and devising digital campaigns that engage, inform and motivate.
• Strong communication skills.

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

As a Inhouse lawyer, you will be legal representative of the company and will be providing legal advice and guidance on all kinds of legal matters

• Preparing legal agreements, contracts and any such legal documents
• Ensuring compliance of laws and regulations across all the operations in the organization
• Legally advise the management on all litigation matters and also will be managing litigation to achieve the best possible outcomes
• Handling and guiding the legal team
• Handling all the activities related to Contract Management which includes advising the management on all existing & New laws
• Providing necessary advice to various business teams regarding legal and safety laws
• Drafting and vetting of the terms and conditions as well as the agreements related to, but not limited to, the company’s website, advertising, promotional activities, technology service etc.
• Searching, tracking and sending notice to brands infringing the company’s trademark (Domestic and Overseas)

• Develop new client partnerships with company's key accounts and develop strategic partnerships with large companies across industries. 
• Nurture and develop existing clients and generate incremental revenues within these accounts by selling additional products and services.
• Proactively identify & solve customer business problems by providing subject matter expertise and by using relevant product and services lines to create solutions. 
• Key point of contact for large accounts. 
• Ability to maintain senior level client relationships.
• Will be required to implement company's aggressive growth plans in the identified territory. Primary focus will be on new business while ensuring existing relationships are maintained.
• High adherence to internal CRM with an estimate of sales forecast.
• Liaising with the operations/products team for a smooth delivery of the end product and ensuring the service expectations of the customers are met.
• Should be comfortable with working in flexible time zones (Primarily US time zone) 

Requirements:

• Minimum of 8 - 12 years experience in Key Accounts Management.
• Strategic thinking and analytical skills
• Excellent written, oral communication and presentation skills.
• Good negotiation skills to achieve desired results/meet customer needs.

• Bachelor’s degree in Computer Science, Software Engineering, or a related discipline
• 4+ years experience working in an IT environment
• 4+ years of Object-oriented design, functional programming
• Node JS API Development (Firebase API development is a plus)
• Angular or VUE or React JS Front end Development (VUE Js Experience is a plus)
• HTML / CSS responsive development
• Experience using any database
• Experience developing in an Agile / SCRUM Environment
• Experience developing mission-critical applications
• Strong business and technical acumen
• Excellent verbal and written communication skill