Data Engineer

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

Job Description

Cateina Technologies is looking for an API Specialist with the following skillset

Looking for 4+ years of experience.

Technical Skills

• IBM DataPower Gateway
• IBM API Connect
• Microservices
• OpenAPI Specification
• API Security
• API Lifecycle Management
• REST
• JSON
• XML
• XML Schema
• XPath
• XSLT
• XQuery

Required Competencies

• Development and implementation of complex Internet and Intranet applications on multiple platforms. 
• Recommend architectural improvements, design solutions, and integration solutions.
• Design N/W architecture and extranet Integration.
• Experience in designing and developing API's.
• Experience in installation and configuration of Datapower, API Connect and Advance Developer Portal for standalone and cluster environment 
• Implemented different services like MPGW, WAF, WebServiceProxy, Web XML firewall in Datapower.
• Experience in configuring the API Connect Cloud with Datapower. 
• Configuration and Customization of Developer Portal. 
• Backup and Restore of API Connect Configuration data, API's and Products.  
• Integration with an external user registry.
• Designed LoopBack Application. 
• Implement user-defined policies, built-in policies, security definition, gateway script, error handling for API's.
• Experience in integrating internal and external applications using various protocols and message formats – REST, SOAP, JSON, XML.

Skills

• Enthusiastic, Creative and flexible
• Organized, with an ability to prioritize time-sensitive assignments
• Capable of working both independently and in a team environment
• Professional with work ethic
• Strong communication skills both written and verbal 
• Any Degree

Who can apply 

Candidates who:

• have the relevant skills and interests
• willing to relocate to Mumbai

Office Location 

Cateina Technologies 

Unit no. 126, 1st Floor, Shivkrupa Industrial Estate, 

Opp. Raj Legacy, Vikhroli (W), Mumbai 400 083

We are seeking a skilled Next.js Developer with a minimum of 1 year of experience to join our growing team. As a Next.js Developer at Redlio Designs, you will have the opportunity to work on exciting projects for a diverse range of clients, collaborating with a talented team of designers, developers, and project managers.

Responsibilities:

- Develop high-quality, responsive web applications using Next.js framework

- Collaborate with designers to implement user-friendly interfaces

- Optimize application performance and ensure scalability

- Integrate front-end components with back-end services

- Write clean, maintainable code and adhere to coding standards

- Troubleshoot and debug issues to ensure smooth functionality

- Stay up-to-date with industry trends and best practices

Requirements:

- Bachelor's degree in Computer Science, Engineering, or a related field

- Minimum of 1 year of experience working with Next.js framework

- Strong proficiency in JavaScript/TypeScript, HTML5, and CSS3

- Experience with React.js and Redux for state management

- Familiarity with RESTful APIs and GraphQL

- Knowledge of version control systems such as Git

- Excellent problem-solving and communication skills

- Ability to work effectively both independently and as part of a team

Nice to Have:

- Experience with server-side rendering (SSR) and static site generation (SSG)

- Familiarity with agile development methodologies

- Knowledge of SEO best practices

- Experience with testing frameworks such as Jest

- Contributions to open-source projects or a strong GitHub profile

Perks and Benefits:

- Competitive salary based on experience

- Collaborative and inclusive work environment

- Regular team outings and social events

𝗝𝗼𝗯 Description:-

This is a full-time on-site role for a Sales Manager . The Territory Sales Manager will be responsible for communication with clients, sales activities, customer service, training, and sales management.

1. Business Development :

• Devise effective territory sales and marketing strategies.

• Professionally handle incoming requests from customers within

defined territory.

• Generate new business leads or opportunities based on

similar/existing solutions provided to customers.

• Thoroughly and effectively gather customer information.

• Maintain a balance between company policy and customer

benefits.

• Continuously evaluate and identify opportunities to drive process

improvements.

• Present products and services to prospective customers.

• Perform product demonstration.

• Active participation in tender.

• Early engagement with PSU & private customers for requirement.

• Achieving assigned territory business target.

• Implementing effective strategies to maximize profitability.

• Effectively handling customer negotiation to ensure maximum

order value & profit with favorable T&C to the organization.

• Payment follows up

2. Customer Relationship :

• Knowledge of Support/Communication etiquettes for general day

to day client communication.

• Communicate with client for ongoing Issues / Product Trainings.

• Administer regular feedback from the customer for product

improvement.

• Working with a team or individually to enhance customer

experience and solve grievances.

3. Data Management :

• Work on Supports in-house tasks like updating timesheet, prepare

Weekly Reports etc.

• Opportunity Follow up and Update in CRM System with precise

order closing details (e.g., time & amount).

• Prepare and submit reports weekly/monthly MIS reports to the

Regional Manager.

• Ensure accurate opportunity/customer details to be entered in CRM

System.

4. Business Analysis :

• Analyze data to find the most efficient sales methods.

• Discover sales opportunities through market research.

• Participate in industry or promotional events (e.g., trade shows) to

cultivate customer relationships.

• Monitor competition within assigned region.

Qualifications :

Minimum 3-8 years + of experience in the industry.

Experience in Technical sales like AVEVA system platform, IIOT, Wonderware ,Industry 4.0 preferable.

Ability to travel when required.

Roles and Responsibilities :

• Design and build application for iOS platforms
• Writing well designed, testable, efficient code by using the best software development practices
• Responsible for working on iOS frameworks, Xcode, Swift, Rxswift, Xcode SDK Platform tools
• Responsible to work on bug fixing and improving application performance
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities

Managing Social media Accounts

Posting on Social Media accounts

Making suggestions for creative ad campaigns and templates.

Can track data and analyze the performance of social media campaigns.

Summary:

The embedded systems engineer designs, develops, tests, and maintains embedded systems. The engineer will identify and fix issues and work collaboratively with engineers, product managers, and others on various teams. 

Responsibilities:

• Design and build embedded systems, including embedded system firmware
• Test and debug the systems
• Monitor and maintain the system after development
• Improve system efficiency and stability after development
• Collaborate with customers to create systems based on their needs

Requirements:

• Minimum of a bachelor's degree in computer science or engineering
• Professional experience in embedded systems
• Significant programming experience in C or C++
• Experience in trouble-shooting embedded systems and microcontroller peripherals
• Experience in working in real-time operating systems
• Experience in interfaces, IP protocols, and hardware subsystems
• Proficiency in working with common embedded systems communication protocols
• Strong interpersonal and writing skills
• Ability to work as part of a team
• Exceptional analytical and problem-solving skills
• Self-motivated and passionate about your work and embedded systems
• Always eager to learn and improve