Sales & Business Development Manager

Job Title: Team Leader – Outbound Sales

Process: IDFC First Bank

Openings: 10

Location: Thane

Job Description:

We are hiring experienced Team Leaders for the IDFC First Bank outbound sales process. The candidate will be responsible for managing a team of telecallers, driving sales performance, and ensuring daily targets are met.

Key Responsibilities:

Handle and manage an outbound sales team

Guide and motivate agents to achieve targets

Monitor daily performance and call quality

Ensure productivity and target achievement

Report daily MIS and team performance

Requirements:

Minimum 6 months to 1 year experience as a Team Leader

Experience in outbound sales process (any sales background acceptable)

Strong team-handling and leadership skills

Good communication and coordination skills

Immediate joiners preferred

Salary:

₹25,000 to ₹28,000 in-hand per month

As a Senior Backend & Infrastructure Engineer, you will take ownership of backend systems and cloud infrastructure. You’ll work closely with our CTO and cross-functional teams (hardware, AI, frontend) to design scalable, fault- tolerant architectures and ensure reliable deployment pipelines.

1. What You’ll Do :

• Backend Development: Maintain and evolve our Node.js (TypeScript) and Python backend services with a focus on performance and scalability.
• Cloud Infrastructure: Manage our infrastructure on GCP and Firebase (Auth, Firestore, Storage, Functions, AppEngine, PubSub, Cloud Tasks). 
• Database Management: Handle Firestore and other NoSQL DBs. Lead database schema design and migration strategies.
• Pipelines & Automation: Build robust real-time and batch data pipelines. Automate CI/CD and testing for backend and frontend services.
• Monitoring & Uptime: Deploy tools for observability (logging, alerts, debugging). Ensure 99.9% uptime of critical services.
• Dev Environments: Set up and manage developer and staging environments across teams.
• Quality & Security: Drive code reviews, implement backend best practices, and enforce security standards.
• Collaboration: Partner with other engineers (AI, frontend, hardware) to integrate backend capabilities seamlessly into our global system.

Must-Haves :

• 5+ years of experience in backend development and cloud infrastructure.
• Strong expertise in Node.js (TypeScript) and/or Python.
• Advanced skills in NoSQL databases (Firestore, MongoDB, DynamoDB...).
• Deep understanding of cloud platforms, preferably GCP and Firebase.
• Hands-on experience with CI/CD, DevOps tools, and automation.
• Solid knowledge of distributed systems and performance tuning.
• Experience setting up and managing development & staging environments. 

• Proficiency in English and remote communication.

Good to have :

• Event-driven architecture experience (e.g., Pub/Sub, MQTT).
• Familiarity with observability tools (Prometheus, Grafana, Google Monitoring).
• Previous work on large-scale SaaS products.
• Knowledge of telecommunication protocols (MQTT, WebSockets, SNMP).
• Experience with edge computing on Nvidia Jetson devices.

What We Offer :

• Competitive salary for the Indian market (depending on experience).
• Remote-first culture with async-friendly communication.
• Autonomy and responsibility from day one.
• A modern stack and a fast-moving team working on cutting-edge AI and cloud infrastructure.
• A mission-driven company tackling real-world environmental challenges. 

Hiring: IT Operations & Helpdesk Engineer (3–5 Years)

📍 Location: [Bangalore / Hybrid] 

We are looking for a hands-on IT Operations Engineer who will anchor our internal IT helpdesk while managing servers, backups, DR drills, and cloud infrastructure. This role is responsible for day-to-day IT stability across endpoints, servers, and Azure environments.

Key Activities

Internal IT Helpdesk (Primary Anchor)

·       Act as the single point of contact for internal IT support.

·       Resolve L1/L2 issues (laptops, OS, network, access, software installs).

·       Manage onboarding/offboarding IT setup.

·       Track tickets, SLAs, and recurring issues.

Infrastructure & Servers

·       Install and maintain Windows & Linux servers.

·       Maintain the centralized IT asset inventory.

·       Support manual and automated application deployments

·       Handle patching, upgrades, performance monitoring.

Cloud Administration (Azure)

·       Manage VMs, storage, networking.

·       Maintain access controls and security configurations.

Backup & DR Readiness

·       Manage and test backup processes.

·       Conduct periodic DR drills to support organizational continuity standards.

·       Maintain recovery runbooks and documentation.

What We’re Looking For

·       Strong Windows Server & Linux hands-on experience.

·       Experience managing Azure Cloud infrastructure.

·       Practical backup & restore execution experience.

·       Strong troubleshooting mindset.

·       Process-driven and documentation disciplined.

·       Comfortable working with DevOps & Cyber Security teams.

Impact of This Role

·       Stable internal IT operations.

·       DR-tested infrastructure.

·       Reduced downtime and faster issue resolution.

·       Strong operational hygiene in a growing environment.

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

CoreStack, an AI-powered multi-cloud governance solution, empowers enterprises to rapidly achieve Continuous and Autonomous Cloud Governance at Scale. CoreStack enables enterprises to realize outcomes such as 40% decrease in cloud costs and 50% increase in operational efficiencies by governing operations, security, cost, access, and resources. CoreStack also assures 100% compliance with standards such as ISO, FedRAMP, NIST, HIPAA, PCI-DSS, AWS CIS & Well Architected Framework (WAF). We work with many large global customers across multiple industries including Financial Services, Healthcare, Retail, Education, Telecommunications, Technology and Government.

Responsibilities:

• Part of a Cloud Governance product team responsible for installing, configuring, automating and monitoring various Cloud Services (IaaS, PaaS, and SaaS)
• Be at the forefront of Cloud technology, assisting a global list of customers that consume multiple cloud environments.
• Ensure availability of internal & customers' hosts and services thru monitoring, analysing metric trends, investigating alerts.
• Explore and implement a broad spectrum of open source technologies. Help the team/customer to resolve technical issues.
• Extremely customer focused, flexible to be available on-call for solving critical problems.
• Contribute towards the process improvement involving the Product deployments, Cloud Governance & Customer Success.

Skills Required

• Minimum 3+ Years of experience with a B.E/B.Tech
• Experience in managing Azure IaaS, PaaS services for customer production environments
• Well versed in DevOps technologies, automation, infrastructure orchestration, configuration management and CI/CD
• Experience in Linux and Windows Administration, server hardening and security compliance
• Web and Application Server technologies (e.g. Apache, Nginx, IIS)
• Good command in at least one scripting language (e.g. Bash, PowerShell, Ruby, Python)
• Networking protocols such as HTTP, DNS and TCP/IP
• Experience in managing version control platforms (e.g. Git, SVN)

Physical Design - JD

Experience: 2-20 yrs
1.Strong background of ASIC Physical Design: Floor planning, P&R, Extraction, IR Drop Analysis, Static Timing and Signal Integrity.                          
2.Hands-on experience on technology nodes like 7nm, 14nm, 10nm.
3.Good knowledge of EDA tools from Synopsys , Cadence and Mentor              
4.Hands-on experience in floor planning, placement optimizations, CTS and routing.                                  
5.Hands-on experience in cadence or Synopsys tool (Encounter, ICC, PT/PTSI, TEMPUS, DC, RC, VOLTAS)

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development and management of two of our customer facing websites. You should excel in working with scaling applications and frameworks.

The core skillset required is:

* Wordpress (inbuilt functions, theme and architecture level understanding)

* PHP

* MySQL

* HTML5 / CSS3

* Javascript (and related frameworks/libraries)

* Git

* RESTful APIs

Responsibilities

• Translating designs and functionality into code
• Maintaining dev and live versions of websites
• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally with external and internal teams
• Support test and deployment of new products and features
• Participate in code reviews

Qualifications

• Bachelor's degree in Computer Science (or related field)
• 2+ years of relevant work experience
• Expertise in Object Oriented Design, Database Design, and XML Schema
• Ability to multi-task, organize, and prioritize work

Mentorship and Support

* You will work directly with the Co-Founder of the business who will provide direct mentorship both around development as well as (if interested) help you cultivate business-side skills

What you need to have:

• 9+ years development experience in JAVA (using OO Design and Analysis, Design Patterns, etc.)
• High experience in Java 8 Required.
• 4+ years’ experience building highly scalable, distributed and reliable Restful Web Services using Spring, Jersey, etc.
• Should have knowledge on Cloud applications preferably on AWS.
• Knowledge on building Front end applications using JavaScript, AngularJS, HTML5, CSS3.
• Experience with relational DBs like MySQL and NoSQL Database like MongoDB, Solr/Lucene will be a plus.
• Experience with Tomcat, Jax-RS, REST, JPA, IntelliJ, Groovy, Hibernateis must.
• Experience with build technologies like Gradle, Jenkins will be a plus. 
• Experience with Test Driven Development using TestNG/Junit testing frameworks.
• Experience working with version control like GIT.