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Head of Shared Services
Head of Shared Services
Vivanet's logo

Head of Shared Services

Ashish Uikey's profile picture
Posted by Ashish Uikey
10 - 20 yrs
Best in industry
Pune
Skills
ServiceNow
ITSM
skill iconLeadership
Roadmaps management
Strategic planning
IT governance
Roadmaps
Architecture
User Experience (UX) Design
Software Testing (QA)
skill iconAmazon Web Services (AWS)
Windows Azure
KPI

Head of Transversal Tooling Team (F/M)

Summary of the role


We are looking for a highly skilled Lead Transversal Tooling team to operate, evolve, and scale the ServiceNow platform across the enterprise - delivering consistent, high-quality digital workflows, enabling business value, and enforcing platform standards under the AIO Center of Excellence & Innovation (CoEI) governance model.


KEY METRICS OF THE ENVIRONMENT

  • Two Cloud providers: AWS and Azure
  • Network services based on Juniper, Palo Alto, FortiGate, Cisco
  • 2000+ assets monitored (target -> 5000+)
  • 600+ SDWAN sites deployed, new onboarding in progress (target -> 2000+)
  • 28 Network & Cloud Services in Service Catalog
  • 65 Projects Managed in 2024
  • 90,000 users
  • 5.000 Service Requests and 28.551 Incidents closed in 2024
  • Europe, NORAM, LATAM, ANZ regions served


KEY RESPONSIBILITIES

Goals and deliverables


1) People Leadership & Partner Management

•Build and mentor a high-performing, cross-functional team (architecture, UX/release, process, QA/test, SACM/data, front-end, POs/BAs).

•Stabilize, retain and manage the team.

•Manage partners/vendors and ensure compliance with standards and security


2) Strategy & Roadmap

•Define, communicate and quarterly update the multi-year ServiceNow roadmap (product vision) aligned to Enterprise Service Management strategy, corporate Objectives and Key Results, and value measures; lead stakeholder alignment and budgeting.

•Drive organizational change management to maximize adoption and outcomes.


3) Platform Ownership & Standards (Technical Governance)

•Ensure platform stability and supportability; own instance strategy, upgrades, security/data standards, and integration policies; approve customizations by exception;

•Prioritize backlog & maximize the value of Service Now within organization.

•Maintain reusable best-practice standards for workflow design and development.


4) Delivery & Release (Build/Run)

•Lead cross-functional delivery (ITSM, HRSD, KM/Reporting, SPM/SecOps/AI as applicable), ensuring solutions are user-centric, on time, and on budget; manage transitions to operations.

•Own the release management lifecycle and quality gates with QA & Test; address production defects promptly.


5) Innovation & Value

•Run innovation prototyping and next-gen capabilities (chatbots, AI), identify where ServiceNow replaces legacy tools, and scale what proves value.

•Lead value management — quantify benefits (hours saved, CSAT/ESAT improvements) and report on outcomes.


6) Portfolio, Demand & Prioritization

•Govern demand intake, triage by effort/cost, value, and risk, and orchestrate prioritization within the CoEI release framework and board governance.

•Balance capacity vs. demand across internal/external delivery resources.


PROFILE


Educational background & Experience

•Bachelor’s degree in Information Technology, Business Administration, or related field.

•10-15+ years in enterprise platforms or service management; 10+ years leading cross-functional teams (+25HC).

•Certifications: ServiceNow CSA (must), CIS in one or more domains (e.g., ITSM, HRSD), ITIL 4, Agile/SAFe (nice to have).

•Track record running innovation pilots (e.g., chatbots/AI) through to scaled value delivery.

•Strong communication; able to lead Design Authority, QBRs, and Community sessions.


Behavioral Capabilities

•Proven leadership of ServiceNow as Platform Owner or equivalent across multiple domains (e.g., ITSM, HRSD; SPM/SecOps a plus).

•Strong grasp of CoEI governance (strategy, technical, portfolio) and experience operating within board structures.

•Expertise in platform standards (instance strategy, upgrades, data/security, integrations) and demand-to-release delivery.

•Demonstrated value management - defining and tracking KPIs/OKRs (MTTR, self-service, ESAT).

•People leadership across architecture, UX/release, QA, process, SACM/data, front-end, POs/BAs.

•Excellent stakeholder management across SLS, BU/MBU IT, Security, Purchasing; vendor management experience.


Why Join Us?

•The CoEI defines standards, innovation, governance, and value management so ServiceNow truly enables ESM.

•As Team Lead & Platform Owner, you turn this framework into execution - stable platform, meaningful innovation, and measurable outcomes for employees and customers

•Join a team that values Diversity, Collaboration, Accountability, Courage and Trust.

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About Vivanet

Founded :
2021
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

VIVANET delivers cutting-edge artificial intelligence solutions that empower your business to innovate faster and achieve exceptional results.

Read more

Candid answers by the company

What is the location preference of jobs?

# Vivanet - FAQ

 

## About Vivanet

Q. What is Vivanet's philosophy?

It's more than AI with us. Driven by genuine insight and a collaborative mindset, we build customized technology AI and digital solutions that deliver impact where it matters most.


Q. What does Vivanet mean?

"Viva" in Italian or Spanish means 'to acclaim with enthusiastic approval'. Vivanet represents our commitment to building acclaimed technology solutions powered by a talent network that is competent and diverse.


Q. What is Vivanet's mission?

 “Building AI solutions of Tomorrow” - to give wings to ideas. We work closely with our clients to understand their unique digital needs and build scalable, high-quality AI and software solutions that drive real business value.


Q. What is Vivanet's vision?

At Vivanet, we believe in the power of technology to transform businesses and create meaningful impact. Founded with the vision of bridging the gap between innovative ideas and practical implementation, we have grown into a trusted partner for businesses seeking reliable software solutions.


Q. Where is Vivanet located?

We are headquartered in Pune, India, with a growing global footprint. We bring a unique blend of local insight and international expertise to every project. We have satellite offices in Bengaluru, Texas, USA and Middle East (upcoming).


Q. How established is Vivanet?

Vivanet was founded in 2022 and has quickly grown to become a trusted partner for 15+ leading organizations across various industries.


## Company Culture and Values

Q. What are Vivanet's core values?

Vivanet is guided by four fundamental principles:

- Building Trust - Through accountability and delivery

- Demonstrating Commitment - By providing high-quality service to our employees and customers

- Acting with Humility - Through inclusion, respect, and situational awareness

- Aiming for Excellence - In technology and execution


Q. What is the work culture like at Vivanet?

As our Founder & CEO Aadarsh Iyer says: "At Vivanet, we connect with purpose, listen with intent, and build with care. From engagement to delivery, we do everything we can to meet and often exceed your expectations."

We are rooted in purpose and evolving through innovation. Our culture emphasizes genuine insight, collaboration, and meaningful impact.


Q. What do the leadership team believe in?

Our Technology Specialist Rohit Shedage describes our approach: "We empower businesses through thoughtful innovation and seamless tech integration, one meaningful line of code at a time."

Our Director of L&D, Sunil Datta, emphasizes: "We believe that upskilling should be a part of our daily routine, while reskilling is something we need to approach strategically. It's our way of keeping ourselves sharp, relevant, and prepared for whatever comes next!"

Our AI Specialist, Gopalkrishna Holla, focuses on "helping organizations and industries adopt and embed AI into their data, people, processes, products, and services."



## Services and Technology

Q. What services does Vivanet provide?

Vivanet offers comprehensive technology solutions across three main areas:

**AI Specializations: **

- Vision AI

- Agentic AI

- Generative AI (Gen AI)

- Conversational AI


**Software Development: **

- Cloud solutions

- SaaS applications

- Web applications

- Mobile apps

- Analytics


**Talent on Demand: **

- Smart Hiring

- Ready Talent

- Value-Driven staffing models (DNA and LED models)


Q. What technologies does Vivanet work with?

We embrace cutting-edge technologies including:

- AI/ML (Vision AI, Gen AI, Agentic AI, Conversational AI)

- Modern web and javascript frameworks

- Mobile development technologies

- Full Stack development





Q. What industries does Vivanet serve?

We solve what matters across diverse industries:

- Food and Beverage

- Systems Engineering

- Manufacturing

- Marketing

- IT Consulting

- Education

- E-Commerce

- Automotive

- Oil & Gas

- Renewable Energy

- Retail & Consumer Goods

- Logistics & Supply Chain

- Real Estate & Construction

- Aviation

- Maritime


## Career Opportunities

Q. What roles does Vivanet hire for?

We hire talented professionals across multiple domains:

- AI/ML Engineers and Specialists

- Software Developers (Web, Mobile, Cloud)

- SaaS Application Developers

- Data Scientists and Analytics Experts

- Cloud Architects

- Full-stack Developers

- Technical Leadership roles


Q. What makes Vivanet an exciting place to work?

- Work on cutting-edge AI technologies including Vision AI, Agentic AI, and Generative AI

- Exposure to diverse industries and challenging problems

- Growing company with a global footprint

- Trusted by 12+ leading organizations

- Strong focus on continuous learning and development

- Collaborative, purpose-driven culture


Q. Does Vivanet invest in employee development?

Absolutely! Learning and development is core to who we are. As our Director of L&D emphasizes, we believe upskilling should be part of our daily routine, and reskilling should be approached strategically. We help our team stay sharp, relevant, and prepared for what's next.


Q. What is the company's approach to growth?

We continue to evolve, embracing cutting-edge technologies to deliver solutions that not only meet current needs but also prepare our clients—and our team—for the future.



## Work Philosophy

Q. What makes Vivanet different from other IT companies?

- **Purpose-Driven: ** Rooted in purpose, evolving through innovation

- **Genuine Insight:** We don't just implement technology; we provide genuine insight and collaborative solutions

- **Impact-Focused:** We deliver impact where it matters most

- **Client Partnership:** We bridge the gap between innovative ideas and practical implementation

- **Quality Commitment:** We build scalable, high-quality software that drives real business value


Q. What is Vivanet's approach to projects?

We connect with purpose, listen with intent, and build with care. We work closely with clients to understand their unique digital needs and create customized solutions that deliver measurable results.


Q. How does Vivanet approach innovation?

We empower businesses through thoughtful innovation and seamless tech integration. We don't just follow trends—we help organizations adopt and embed emerging technologies like AI/ML into their operations to create real, lasting value.


## Talent Models

Q. What are DNA and LED talent models?

Vivanet offers flexible talent augmentation through specialized models:

- **DNA Model:** Smart hiring solutions

- **LED Model:** Ready talent deployment


These models allow clients and team members to scale effectively and access skilled developers and engineers as needed.



## Growth and Learning

Q. Will I have opportunities to learn new technologies?

Learning is embedded in our culture. We believe upskilling should be part of your daily routine, and we provide strategic opportunities for reskilling to keep you sharp, relevant, and prepared for the future.


Q. What kind of impact can I make at Vivanet?

As a growing company, your contributions will have direct impact on client success and company growth. You'll work on solutions that solve real business problems and move entire industries forward.


Q. How does Vivanet prepare employees for the future?

We embrace cutting-edge technologies and help our team stay ahead of the curve. Whether it's AI/ML, cloud computing, or modern frameworks, we ensure our people are equipped with the skills that matter for tomorrow's challenges.


## Application Process

Q. How do I apply to Vivanet?

Connect with us on LinkedIn at https://in.linkedin.com/company/vivanet-india


Q. What qualities does Vivanet look for in candidates?

We seek professionals who embody our values:

- Accountable and delivery-focused (Building Trust)

- Committed to quality and excellence

- Humble, inclusive, and respectful team players

- Passionate about innovation and continuous learning

- Purpose-driven with genuine insight

- Eager to create meaningful impact


Q. Does Vivanet offer opportunities for freshers?

With our strong focus on learning and development, and talent models designed to nurture skills, we welcome motivated individuals at various career stages. Connect with us to discuss opportunities that match your experience level.


## Leadership Team

Q. Who leads Vivanet?

**Aadarsh Iyer** - Founder & CEO

Leading with a philosophy of connecting with purpose, listening with intent, and building with care.


**Rohit Shedage** - Technology Specialist

Driving thoughtful innovation and seamless tech integration.


**Sunil Datta** - Director - Learning & Development

Championing continuous upskilling and strategic reskilling initiatives.


**Gopalkrishna Holla** - AI Specialist

Helping organizations adopt and embed Generative AI into their operations.


## Contact Information

Q. How can I learn more about Vivanet?

- Website: https://www.vivanet.in

- LinkedIn: https://in.linkedin.com/company/vivanet-india

- Instagram: @vivanet_india

- Location: Pune, India (with growing global footprint)


Q. Who can I contact for career inquiries?

Please reach out through LinkedIn page for career opportunities and additional information.


---


*Join us in transforming businesses through technology. At Vivanet, we don't just build software—we give wings to ideas and create meaningful impact. Be part of a team that's rooted in purpose and evolving through innovation.*

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  • Planning skills
  • Strong excel skills
  • Understanding of block prints and supplier/vendor networks- Should also come with his/her own network in place
  • Cost cutting abilities
  • Strong process orientation and inclination for documentation
  • Customer FIRST Mindset
  • Good communication Skills (Fluency in English is not a mandate)
  • Strong Interpersonal Skills
  • Stakeholder management and people management skills
  • Vendor Management
  • Strong prioritization and organising skills
  • Ability to get work done through others
  • Ability to multitask
  • Prior experience as an Operations/ Production Manager for a manufacturing concern preferably in an ecommerce set up
  • Experience in handling large internal teams as well as a large vendor network

 

 

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IndustryPrime
at IndustryPrime
1 recruiter
Ayush Jhunjhunwala
Posted by Ayush Jhunjhunwala
Kolkata
2 - 4 yrs
₹2L - ₹4L / yr
Procurement & Buying
Supply Chain Management (SCM)
B2B
About our Company Industry Prime is building a SEM (SaaS Enabled Marketplace), a complete procurement ecosystem for businesses to help them better manage their purchase through its cloud-based SaaS Purchase Management Software and assisting them with their end to end procurement. Our approach is unique and trying to solve a massive problem. Our software is helping over 50 Steel Companies manage their Procurement efficiently. We are over a year and a half old startup, profitable, and growing steadily. We are a young small team of 5 and the founder has rich domain expertise and previous startup experience as part of the founding team of TenMarks, which was later acquired by Amazon Inc. Job Description - Responsible for entire P&L of a set of companies - Handle Supply Chain Management operations encompassing vendor selection, and rate finalisation, and logistics - Sourcing, procuring and vendors development - Strong communication skills - Strong analytical and negotiation skills. - A quick decision maker with strong people skills. This is an amazing opportunity because the profile is similar to running your own business. Looking for candidates who is a quick learner, inquisitive and likes to compete. Thanks, Ayush Jhunjhunwala Founder & CEO Linkedin: https://www.linkedin.com/in/ayushjjw/
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