Head of Analytics

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Title: AI/ML Engineer

Work Location: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076

We, Infinity Assurance Solutions specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and a wide range of service products under our own brand “InfyShield.”

Our offerings cover Mobile Phones, Home Appliances, Consumer Electronics, Kitchen Appliances, IT Equipment, Office Automation, AV Solutions, Classroom and Conference Room Technologies, and more.

·        We have a very extensive Enterprise grade End to End Business Management Software Application that is unmatched in the industry.

·        The application has multiple Sub-applications and functionalities including Sales, Insurance Claims, Warranty Claims, Payments, Collections, Approvals, Billing / Invoicing, Payment / Tax / Bank Reconciliations, Partners Management, HRMS, Client Management etc. to suite end to end business needs of any enterprise.

·        The application also has multiple integrations for Payment gateways, Voice calls, Video Calls, SMS, emails, WhatsApp, client applications, courier, Maps and databases, etc.

·        To fuel our growth, we are inviting Computer Vision Engineer as we are building our software development team to execute new business growth plans and a fresh product roadmap.

·        This position requires talents who are multi-skilled with hands-on experience; to work independently as well as in teams.

·        Ideal candidates will be responsible to design, modify, develop, write, and implement software applications and components.

·        Our technology processes documents and images across warranty, insurance, claims, and identity workflows—where trust, precision, and fraud prevention are paramount.

Detailed Role Description

·        Assist in developing a secure, AI-powered platform for verification and assurance.

·        Contribute to developing and improving computer vision models for image forgery detection, replay detection, and advance fraud analysis.

·        Implement and experiment with image processing techniques such as noise analysis, Error Level Analysis (ELA), blur detection, and frequency-domain features.

·        Support OCR pipelines using tools like PaddleOCR or Azure AI Vision to extract text from photos of identity documents.

·        To Help prepare and clean real-world image datasets, including handling low-quality, noisy, and partially occluded images.

·        Integrate trained models into Python-based APIs (FastAPI) for internal testing and production use.

·        Collaborate with senior engineers to test, debug, and optimize model performance.

·        Document experiments, findings, and implementation details clearly.

Required Skills

·        2-4 years experience in Machine Learning, computer vision, image processing, and AI

·        Bachelor’s or Master’s degree in AI & Machine Learning /Computer Science/Data Science or related fields.

·        Proficiency in Machine Learning, Python

·        Core experience with OpenCV, NumPy and core image processing concepts

·        Handson experience with PyTorch, TensorFlow

·        Understanding of Convolutional Neural Networks (CNNs) fundamentals

·        Hands-on experience REST APIs or FastAPI

·        Exposure to OCR, document processing, or facial analysis

Desired Candidate Profile

·        Perior experience related image forensics, fraud detection, and biometrics

·        Comfortable working with imperfect real-world data

·        Good communication skills and team-oriented mindset

Important Notes & Perks:

·        Attractive pay structure as per the Market Standards

·        Huge career growth opportunity

·        Preference will be given to candidates who can join early

·        Should have worked in small teams with multi-skilled resources

·        This is a full-time, work-from-office opportunity (Preference will be given to candidates who are interested in Monday to Saturday; 6 days a week)

·        Applications may be submitted via google form as per the link: https://forms.gle/TC8kypz3SwN256sP6

About us:

We, Infinity Assurance Solutions, Private Limited, a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, eVista Venture and other marquee industry veterans; specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.

Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure.

More about us:

https://www.infinityassurance.com

https://www.infyshield.com;

https://www.infyvault.com

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed the quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues.

Responsibilities:

• Motivated, self-driven individual who is looking to work in a lean and dynamic team.
• Identify and reach out to new business prospects/leads based on predefined criteria.
• Ideally, have experience in the technology industry prospecting and selling solution-led deals to C-level executives.
• Preferred proven SaaS or technology sales experience, in the Indian market.
• Preferred proven ability in penetrating small and large corporations to find decision-makers through various tools & platforms.
• Pitch to Prospects/Customers via cold calling.
• Develop a robust pipeline and monitor it using the Company's CRM system.
• Demonstrate operational excellence in order to relentlessly and resourcefully meet objectives.
• Prior experience in generating leads in the Indian market is essential.
• Follow up with prospects on a regular basis.
• Route BANT qualified leads & opportunities to the appropriate VPs for further discussions and closure.
• Understanding tools & platforms like Mr E, Lusha, Apollo.io, and LinkedIn is a must.

Requirements:

• Bachelor's degree or equivalent
• 1-6 years of previous inside sales experience
• Experience with CRM systems

JOB DESCRIPTION FOR FRONTEND DEVELOPER ROLE 

Company Overview 

Boolment Software Development Pvt. Ltd. is a fast-growing technology company delivering innovative software solutions across diverse industries. Our mission is to empower businesses through scalable and high-quality technology products. We foster a culture of innovation, collaboration, and continuous learning, providing employees with opportunities to work on cutting-edge technologies and projects. 

Job Title : Front Developer  

Department: Software Development 

Location: Gurgaon, Haryana 

Employment Type: Full-Time / Internship (3 months) 

Working Mode: On-site 

Shifts: 6 Day (9:30 AM – 6:30 PM)  

Reporting To: Manager 

Vacancies: 3–5 

Experience: 0–3 years (Freshers eligible) 

Salary Range: ₹3 LPA – ₹6.5 LPA | Internship Stipend: ₹0–₹15,000/month 

Job Summary 

We are seeking a skilled Frontend Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining responsive and high-performance web applications. You will work closely with UX/UI designers, backend developers, and product teams to deliver exceptional user experiences. 

Key Responsibilities 

UI/UX Implementation: 

• Implement modern, responsive, and interactive user interfaces based on wireframes, mockups, and prototypes. 
• Collaborate with UX/UI designers to translate designs into functional and visually compelling interfaces. 
• Ensure web accessibility and usability best practices. 

Frontend Development: 

• Develop scalable, maintainable, and reusable components using modern JavaScript frameworks and tools such as Angular, Bootstrap, and Thymeleaf and JSP (JavaServer Pages). 
• Write clean, modular, and efficient code in HTML5, CSS3, JavaScript (ES6+), and jQuery. 
• Use CSS Preprocessors such as SASS, LESS, and CSS methodologies like BEM for maintainable styling. 
• Work with JSP (Java Server Pages) and Thymeleaf templates to integrate frontend interfaces with backend systems. 
• Optimize applications for speed, responsiveness, and overall performance across devices. 
• Implement lazy loading, bundling, and code-splitting for enhanced performance. 
• Integrate frontend components with backend services via RESTful APIs. 
• Perform cross-browser and cross-device testing to ensure consistent UI. 
• Participate in code reviews, provide constructive feedback, and follow version control best practices using Git. 
• Ensure cross-browser and cross-device compatibility across web and mobile platforms. 
• Collaborate with cross-functional teams to deliver innovative and high-quality web solutions. 
• Contribute documentation, reusable components, and design systems for long-term maintainability. 

Testing & Debugging: 

• Write unit and integration tests for frontend components. 
• Debug and resolve performance and compatibility issues. 

Continuous Learning & Innovation: 

• Stay up-to-date with the latest trends in front-end development, frameworks, and web technologies. 
• Recommend new tools, libraries, and approaches to improve development efficiency and user experience. 

Must-Have Skills 

• Core Frontend: HTML5, CSS3, JavaScript (ES6+), jQuery 
• Frontend Frameworks/Libraries: Bootstrap, Angular, JSP, Thymeleaf 
• CSS Preprocessors & Methodologies: SASS, LESS, Tailwind CSS, BEM 
• Responsive & Mobile Design: Media Queries, Flexbox, Grid, Mobile-First Design 
• APIs & Data Handling: RESTful Services 
• Version Control & Collaboration: Git, GitHub/GitLab/Bitbucket, Branching & Merging Strategies 
• Frontend Testing & Debugging: Jest, Chrome DevTools 
• Problem-Solving & Analytical Skills: Debugging UI issues, optimizing performance, identifying bottlenecks 
• Cross-Browser & Cross-Device Testing: BrowserStack, Lighthouse 

Good-to-Have Skills / Trending Skills: 

• TypeScript for type-safe JavaScript development. 
• UI libraries/frameworks like Tailwind CSS, Material-UI. 
• Testing frameworks such as Jest, Cypress, or Selenium. 
• Experience with CI/CD pipelines and cloud deployments. 
• Knowledge of micro-frontends architecture or modern web development trends. 

Qualification & Soft Skills 

• B.Tech / BE / MCA / Equivalent degree in Computer Science, IT, or related field. 
• Strong verbal and written communication skills. 
• Ability to explain technical concepts to non-technical stakeholders. 
• Collaborative, adaptable, and open to learning. 
• Attention to detail with a creative problem-solving mindset. 

Compensation & Benefits 

• Competitive salary (based on experience). 
• Health & Medical Insurance, Gratuity, and Retirement Benefits. 
• Paid Leaves, Travel Reimbursements, and Performance Bonuses. 
• Access to training programs, certifications, and mentorship. 
• Cross-functional exposure and opportunities for career growth and advancement. 

We are looking for an Online Bidder/BDE who is proficient in International Business Development and client generation with quality projection selection and bidding.

Title: Senior Java Developer

Top Skills: Java , Spring boot, Microservices, MYSQL, PL/SQL, NoSQL

Work Mode:- Full time

Location:- Teynampet, Chennai, Tamil Nadu

Employer: Innovating digital experiences with cutting-edge technology, design, and user-focused solutions for global brands

We are seeking a highly skilled and experienced Sr. Java Developer with a proven track record in

delivering high-quality applications. If you're passionate about building modern, scalable, and

robust software solutions, we want to hear from you!

Required Qualifications

7+ years of software development experience with a focus on delivering robust and

efficient solutions.

Strong proficiency in Java and its latest versions and expertise in developing

Java-based applications.

Hands-on experience with relational databases and proficiency in writing complex SQL

queries.

Familiarity with Enterprise Java (J2EE / Java EE / Spring) application architectures.

Demonstrated history of delivering modern, high-cadence applications using:

Agile methodologies and test-driven development (TDD).

CI/CD pipelines for streamlined deployment and updates.

Git version control for collaborative development.

Job Description

Java Developer Transformational Product Experiences .

Preferred Skills

Knowledge of microservices architectures and Domain-Driven Design (DDD).

Working knowledge of Python and JavaScript/Node.js.

Experience with Object-Relational Mappers (ORMs) such as Hibernate or JPA.

Strong Problem Solving skills

Bonus Skills

Exposure to emerging Generative AI technologies and tools like OpenAI APIs and GPT

large language models (LLMs).

Practical experience with MongoDB or other NoSQL, MySQL databases.

• Provide strategic consulting on people and organization development strategies in support of the business objectives.
• Be an expert on people challenges - especially talent, performance and change
• Partner with India HR lead for all Merger and Acquisition activities (policies, process, payroll, compensation and benefits harmonization, compliance, entity and benefit integration, site consolidation, employee integration and culture alignment)
• Providing ideas and challenges to management teams and acting as a catalyst for change through process design and approaches that results in transformation.
• Evaluate and analyze issues, patterns, and trends to provide proactive insights for HR solutions.
• Drive compensation programs locally by collaborating with corporate compensation team
• Collaborating with the corporate HRBP on BU related activities
• Partner and lead projects which has business impacts.
• Investigate and resolve complex employee relations issues and address grievances.
•  

• High degree of integrity, business acumen and resilience.
• Ability to thrive in an ambiguous, fast paced and rapidly changing environment.
• Self-driven, ability to set high personal goals and work independently
• Ability to organize, multi-task, prioritize tasks and deliver quick results.