Head of Analytics

Role: Senior Technical Consultant

Schedule: Fully Remote but requiring working in EDT Zone (Second shift work till 12:30 AM IST)

Benefits: Cell-Phone Reimbursement, Food Allowance, Internet Allowance, Commute Allowance

Company:

Upland Software (Nasdaq listed) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Job Description

Opportunity Summary:

We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.

What would you do?

· Customer Engagement & Solutioning

o Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.

o Translate complex technical details into language understandable by both technical and non-technical stakeholders.

o Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.

· Technical Implementation & Integration

o Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.

o Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.

o Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.

o Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.

· Cross-Functional Collaboration

o Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.

o Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.

o Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.

· Documentation & Process Discipline

o Maintain detailed technical documentation and logs of customer work.

o Track time and deliverables accurately using internal project management and time-tracking tools.

o Follow established PS methodology and internal QA/SDLC standards.

What are we looking for?

· Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.

· Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.

· Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).

Primary Skills:

The candidate must possess the following primary skills:

Core Engineering & Development

· Strong proficiency in scripting and automation (Python, PowerShell, etc.)

· Solid experience with APIs, integrations, and data pipelines

· Ability to design and implement scalable, reusable solutions

Enterprise Search (Hands-On)

· Practical experience with:

· Indexing pipelines and ingestion workflows

· Metadata modeling and enrichment strategies

· Relevance tuning and search optimization

· Ability to diagnose issues related to:

o Missing content

o Poor ranking

o Incorrect search results

AI & Copilot Troubleshooting (Critical Skill)

· Hands-on experience or strong capability to troubleshoot:

· Microsoft Copilot / AI search issues

· Data grounding problems (AI not finding the right content)

· Permissions and access-related issues

· Microsoft Graph / Search indexing gaps

· Strong understanding of:

o Retrieval-Augmented Generation (RAG) concepts (high level)

o How AI depends on data quality, structure, and access

Enterprise Platform Experience

· Hands-on experience with one or more:

· Microsoft ecosystem (SharePoint, OneDrive, Graph, Copilot)

· Salesforce, ServiceNow, or similar enterprise systems

· Understanding of authentication (SSO, OAuth) and access models

Advanced Troubleshooting & Problem Solving

· Ability to diagnose cross-system issues (AI + search + data source)

· Strong root cause analysis skills across:

o Data

o Integration

o Platform configuration

Delivery & Ownership

· Ability to work independently on deployments and complex issues

· Experience in customer-facing or delivery environments

· Capability to guide/mentor junior engineers

Soft Skills

· Fast learner capable of mastering complex products and customer environments quickly

· Self-starter who can manage multiple projects with minimal supervision

· Team-oriented mindset with strong empathy for customers and colleagues

· Passionate about connecting enterprise data with AI to drive intelligent outcomes

· Exceptional troubleshooting and analytical abilities

· Passionate about delivering an amazing customer experience

· Able to have a change of mind, and able to change the minds of others

· Writes clearly and concisely

· Capable of working without a company office, with a fully remote team

Growth Skills

· Possesses a good work ethic; a self-starter with a desire to grow

· Always looking for better ways to get the job done

Work Schedule

· As Mentioned above.

· Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.

Qualification

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

About BA Insight

Upland BA Insight is an enterprise search and AI orchestration platform that connects knowledge across systems like SharePoint, FileNet, iManage, Jira, and Documentum. Our technology enables intelligent search and data orchestration pipelines that prepare content for use with AI models such as ChatGPT, Microsoft Copilot, and Azure OpenAI.

We are looking for a skilled and creative UI/UX Designer with 4–5 years of experience to join us on a project basis for an initial duration of 2 months. The ideal candidate should have prior exposure to B2B SaaS platforms and be capable of independently driving user experience improvements, interface design, and product usability enhancements.

This engagement has the potential to transition into a full-time opportunity based on project outcomes and business requirements.

Key Responsibilities

• Understand product workflows, business objectives, and user journeys to create intuitive user experiences
• Design clean, modern, and scalable UI interfaces for web and mobile platforms
• Create wireframes, user flows, prototypes, mockups, and design systems
• Collaborate closely with product, engineering, and business teams to translate requirements into effective designs
• Improve usability, accessibility, and overall customer experience across the platform
• Maintain consistency in branding, visual language, and interaction patterns
• Conduct design reviews and iterate based on feedback and user behavior insights

Requirements

• Minimum 4–5 years of hands-on UI/UX design experience
• Prior experience working on B2B SaaS products is strongly preferred
• Strong portfolio showcasing product design and UX thinking
• Proficiency in tools such as Figma, Adobe XD, Sketch, or similar platforms
• Good understanding of responsive design, design systems, and modern UI trends
• Ability to work independently in a fast-paced and collaborative environment
• Strong communication and stakeholder management skills

Engagement Details

• Initial engagement duration: 2 months (project-based)
• Opportunity to transition into a full-time role based on performance and future requirements
• Flexible and outcome-driven working approach preferred

Preferred Skills

• Experience designing learning, sales enablement, HR tech, or enterprise platforms
• Understanding of user research and usability testing methodologies
• Basic understanding of frontend feasibility and developer handoff processes

If you are passionate about building intuitive digital experiences and enjoy solving product challenges in the SaaS space, we would love to connect with you.

Strong QA Leadership / Test Manager / QA Architect Profiles.

Mandatory (Experience 1): Must have 12+ years of overall IT experience in Quality Assurance / Testing roles.

Mandatory (Experience 2) : Must have experience owning end-to-end testing strategy for product platforms, covering Manual, Automation, Performance, and Security testing

Mandatory (Experience 3): Must have 7+ years of experience in B2B SaaS preferably working in microservices-driven environments in testing

Mandatory (Experience 4): Must have 3+ years of leadership experience managing 5-6 members in QA / Testing teams.

Mandatory (Experience 5): Must have hands-on experience designing and implementing test automation frameworks. (Robot Framework experience is highly preferred)

Mandatory (Experience 6): Must have hands-on exposure to CI/CD integration of automated tests using tools such as Azure DevOps / Jenkins / GitHub Actions

Mandatory (Experience 7): Must have experience in at least one of the following domains: ERP / POS / OMS (any one is mandatory; ERP is a strong plus)

Mandatory (Company) - B2B SaaS companies

Mandatory (Location) : Candidates must be based in Gurgaon or nearby locati

Company: IDFC First Bank

About the company:

IDFC FIRST Bank stands out as the new-age bank in India, driven by principles of ethical banking, technological innovation, and societal welfare. With a strong commitment to serving customers ethically, the ‘Near and Dear’ Test, assures that our products meet the standards we'd want for our loved ones. We reject unethical income and simplify our offerings, eliminating fees on various services such as Savings Accounts, Debit Cards and transactions, making us the FIRST and only bank in India to do so. Our approach is customer-centric, with transparent and user-friendly products, levelling up the industry standards.

Role Overview:

Location      : Navi Mumbai

Experience    : 6 to 10 years

Compensation : Upto 27 LPA (Commensurate with Experience)

Key Responsibilities: 

• Banking industry Experience, preferably in Securities Lending Domain (LAS – Loan against securities).
• Solution experience in one of more of the following Lending areas:- Business Process Automation, Credit & Portfolio Analytics, Commercial Loan Product, Loan Servicing and Risk Management.
• Familiar with multiple securities events i.e. Share sale, corporate action, Revaluation, DP & LTV Calculations etc.
• Should be able to play catalyst role between business and IT.
• Good Communication skills with ability to lead domain discussions with BFSI Stakeholders.
• Should be able to provide domain support to development and technical teams on core Securities Lending domain.
• Provide support to business teams in terms of answering questions, clarifying requirements, and resolving issues as they arise during design and development.

Key Responsibilities:

1. Design and Development:

• Design, develop, and deploy high-quality software applications using Angular, Dot

Net Core, C#, and SQL Server.

• Collaborate with cross-functional teams to identify requirements and develop

solutions.

• Participate in code reviews and provide feedback to improve code quality.

2. Technical Leadership:

• Lead the development of software applications and provide technical guidance to

junior developers.

• Mentor junior developers to improve their skills and knowledge.

• Collaborate with other teams to ensure alignment with company goals and

objectives.

3. Development Releases:

• Develop and maintain CI/CD pipelines to automate development releases.

• Collaborate with the QA team to ensure that software applications meet quality

standards.

• Participate in release management and ensure that software applications are

deployed smoothly.

4. Performance Optimizations:

• Identify performance bottlenecks in software applications and develop solutions to

improve performance.

• Optimize database queries and improve data retrieval efficiency.

• Collaborate with the QA team to ensure that performance optimizations do not

introduce new bugs.

5. Information Security:

• Ensure that software applications comply with information security guidelines and

regulations.

• Collaborate with the security team to identify and mitigate security risks.

• Participate in security audits and provide feedback to improve security posture.

6. GIT and Version Control:

• Use GIT and other version control systems to manage code changes and collaborate

with team members.

• Participate in code reviews and provide feedback to improve code quality.

7. Caching Framework:

• Knowledge of caching frameworks like Redis is a plus.

• Collaborate with the team to implement caching solutions to improve application

performance.

8. Collaboration with L2 Support Team:

• Collaborate with the L2 Support Team to educate them on new patches to be

released.

• Troubleshoot any production issues and provide technical guidance to the L2

Support Team.

9. Team Management:

• Manage a team of junior developers and provide technical guidance and mentorship.

• Collaborate with other teams to ensure alignment with company goals and

objectives.

• • Participate in team meetings and provide feedback to improve team performance.

Tasks:

·      You will take part in the design of the architecture and the development of modern software-based applications in the back-end (Node.JS, TypeScript, Nest.JS)

·      You support the technological conception, programming and implementation of new features

·      You help manage IoT-to-Cloud services, Microservices, Kubernetes and Docker on GCP

Requirements:

·      Bachelor or Master student in an IT-related field of study

·      Ability to holistically conceive applications in multiple technologies in the backend

·      Experience in agile software development with JavaScript, TypeScript, Node.JS and ideally Nest.JS

·      First experiences in Cloud (AWS/Azure/GCP) and Docker

·       

Nice to Have:

·      Experience with GraphQL, Microservices, Kubernetes

·      Understanding of IoT device management and message brokers like AMQP or MQTT

Benefits:

·      A responsible position in a fast-growing and highly innovative start-up

·      An agile and diverse team with colleagues from all over the world

·      English speaking open work environment, with flat hierarchies and short decision-making paths

·      Advanced technology stack leveraging cutting-edge IoT hardware and software

·      Creative freedom for own ideas, projects and personal development

·      Team building, learning and start-up events

What you need to have:

We are looking for a Senior Microsoft SQL Developer to design, develop, test, plan, implement and maintain conceptual and logical database models.

For this role, you should know how to analyze system requirements and implement migration methods for existing data. Hands-on experience with SQL Server 2012 and above is also required. Ideally, you are familiar with database design, reviewing code, writing stored procedures, creating and modifying SQL agent jobs, making structural changes to tables and views.

Ultimately, you will develop database solutions to ensure project information is stored effectively and securely.

We’re a fast-growing company with clients in the United States, UK, and Australia. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Working as Senior Microsoft SQL Developer at Navtech, you will:

1. Design conceptual and logical data models and flowcharts.
2. Improve system performance by conducting tests, troubleshooting, and integrating new elements.
3. Design and Build database systems of high availability and quality depending on each end user’s specialized role.
4. Help write and optimize in-application SQL statements.
5. Handle common database procedures such as upgrade, backup, recovery, migration, etc.
6. Ensure performance, security, and availability of databases.
7. Use high-speed transaction recovery techniques and backup data.
8. Provide proactive and reactive data management support and training to users.
9. Determine, enforce and document database policies, procedures, and standards.
10. Perform tests and evaluations regularly to ensure data security, privacy, and integrity.
11. Monitor database performance, implement changes, and apply new patches and versions when required.

1. 5+ years of experience in SQL Server Development with at least 1 year of Lead experience.
2. Advanced experience in database monitoring, troubleshooting, performance tuning, and high availability strategies for SQL Server 2016, SQL Server in Cloud (AWS RDS preferred).
3. Advanced skills in resolving database locking conflicts/blocking and resource utilization.
4. Ability to work with other developers and engineers to analyze database performance and identify problems in areas such as execution plans, index coverage, and SQL server statistics.
5. A thorough understanding of Performance Monitoring, Tuning, and Optimization, using native and third-party monitoring and troubleshooting tools.
6. Advanced knowledge of SQL Server Disaster Recovery (DR) options, Always On availability groups, and experience administering Windows Server, including Active Directory, Failover clustering, database partitioning, security, and encryption (a plus).
7. Experience supporting SSIS, SSRS, replication, database mirroring (a plus).
8. PowerShell scripting experience with the ability to write automated scripts and strong knowledge of system tables and DMV’s is required. (a plus).
9. Administering Microsoft SQL Server databases in a high transaction, 24x7 database environment (a plus).
10. Experience in Postgres, No-SQL databases (a plus).
11. MCSA SQL Server 2012/2016 , MCSE or MCDBA (a plus).
12. Should have excellent logical, analytical, and communication skills with client interaction experience.

Benefits

• Working with industry giants while following your passion for technology.
• Competitive pay package with additional bonus and benefits.
• Performance review and Appraisal Twice a year.
• Family Health Insurance cover for self and family.
• Work with US, UK, and Europe-based industry-renowned clients for exponential technical growth.
• Work with a culturally diverse team from different geographies

EmReach is one of the leading companies in Critical Event Management and Mass Notification solutions. We are hiring a talented QA Testing Analyst professional to join our team. If you're excited to be part of a winning team, EmReach is a great place to grow your career.

This is a Test Analyst role for System, System Integration or End-to-End testing for projects that require changes to one or several systems.

• Participate in project Test requirement analysis
• Under minimal supervision, creates Test ware –scenarios, cases, data, automated test scripts, assist in estimates creation.
• Executes Tests and collates evidence
• Defect reporting and tracking.
• Demonstrate implementation of process, strategy and/or testing improvement/efficiencies.

• Functional & Technical expertise role in developing & identifying tools that will optimise and improve the quality of testing
• Assist to impact analysis, test estimations, test planning for project
• Create test scripts (manual/automated) & test data based on test model (test scope) defined by test architect
• Understand the Functional requirements, Systems Architecture, Test Environments landscape and share your understanding within the team
• Set up and Execute tests using both automation tools and manual methods as applicable aligning to overall test strategy defined.
• Should have knowledge on Automation with at least one automation framework
• Raise defects, provide sufficient details and logs readily for further analysis and work with development teams to close the defects with appropriate root cause analysis documented.
• Use Test Automation tools as per Automation Approach defined by the Programme/Portfolio leads, come up with own ideas to innovate and automate all testing activities applicable to support the Automation and Continuous Improvement journey.
• Escalate any issues to Test Manager/Portfolio Test Lead as appropriate and in timely manner and provide options to resolve the issues

Mumbai

• Graduate with software engineering background
• Hands on Experience in Agile methodology.
• 2-4 years of experience in software testing.
• Domain/Testing/Technical certification will be an advantage

• Understanding of Cloud Technologies like Aws, Azure would be an added advantage
• Knowledge on micro services would be an added advantage.
• Knowledge on DEVOPS tools and process would be an added advantage.
• Should be able to handle work assigned/issues with minimal supervision.

Job Description - 

Student Success Manager - (1-3 Years)

Or 

Sales Interns - (0-1 years)

About EduRev

EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.

EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.

We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation. 

Our Journey and the plan ahead

We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:

• Even though each child is unique, there is no personalisation in the way we are taught 👩🏻‍💻
• The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
• A product designed with a student-first approach

Since our inception we have 👇🏻:

• Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
• Sold 70k+ subscriptions organically across 30 countries including India
• Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)

We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.

About the role

As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):

• Understanding the product and the target market audience. Become a product evangelist first.
• Handle the problems faced by users in real-time
• Ensuring that EduRev offers customer experience to all its users across multiple platforms.
• Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
• Run experiments to understand the processes which get the maximum conversion & ROI.
• Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
• Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
• Increase the brand awareness among users through direct interaction with the users & their parents.

Desired Candidate profile:

• You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
• You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
• You have proven inside sales experience for a B2C product preferably in an EdTech company.
• You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
• You have strong interpersonal skills and experience in dialling dozens of calls per day.
• You are already a star performer and have the fire to achieve your weekly and monthly targets.