Data Architect

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

Role Overview:

We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.

Responsibilities:

Team Leadership & Development

• Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
• Conduct performance reviews, provide actionable feedback, and identify training needs.
• Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
• Foster a culture of accountability, ownership, and continuous improvement.

Customer Experience & Escalation Management

• Handle escalated customer issues, ensuring quick and accurate resolutions.
• Monitor support quality across channels and implement measures to improve CSAT and NPS.
• Proactively identify trends and systemic issues; drive cross-functional resolutions.

Zoho CRM & Operational Management

• Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
• Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
• Track KPIs such as FCR, AHT, SLA adherence, and CSAT.

Technical Troubleshooting & Escalation

• Serve as the primary point for complex issues related to:
• Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
• WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
• Collaborate with the Engineering team for bug diagnosis and resolution.

Process Improvement & Knowledge Management

• Analyze recurring issues, advocate for product fixes, and build preventive workflows.
• Maintain comprehensive internal and external knowledge bases and documentation.
• Standardize troubleshooting processes and ensure team-wide knowledge transfer.

Cross-Functional Collaboration

• Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
• Represent the voice of the customer in product discussions and roadmap planning.

Required Skills & Qualifications:

• 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
• 1–2+ years in a leadership or supervisory role.
• Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
• Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
• Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
• Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
• Ability to read and interpret API documentation and troubleshoot integration issues.
• Strong leadership and mentoring capabilities.
• Excellent verbal and written communication skills.
• High emotional intelligence and composure under pressure.
• Analytical mindset with a proactive approach to solving root causes, not just symptoms.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Perks & Benefits:

• Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
• A collaborative and supportive work environment that values your contributions.
• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• The chance to make a real impact on our customers and the success of our business

Job Title: Salesforce Intelligence Cloud Specialist (Datorama)

Location:Mumbai, MH, India, Remote

Experience: 3-6 year in Salesforce Intelligence Cloud or Datorama

Job Summary:

We are looking for a skilled Salesforce Intelligence Cloud Specialist with extensive experience in Datorama to create and manage analytics dashboards for our clients. The role involves integrating data from various sources, including Google Analytics, Snowflake, and Salesforce Marketing Cloud, to provide actionable insights via Datorama.

Key Responsibilities:

• Develop and maintain Datorama dashboards to deliver comprehensive analytics reports for clients.
• Integrate and manage data from Google Analytics, Snowflake, and Salesforce Marketing Cloud within Datorama.
• Ensure data accuracy across all data sources and dashboards, troubleshooting discrepancies where necessary.
• Collaborate with internal teams to understand business requirements and translate them into data-driven insights.
• Use Datorama connectors, APIs, and custom data streams to automate data ingestion and reporting.
• Monitor dashboard performance and optimize data pipelines for efficiency and accuracy.
• Provide training and support to internal teams and clients on Datorama usage and data interpretation.

Required Skills and Qualifications:

• Hands-on experience with Salesforce Intelligence Cloud (Datorama), including dashboard creation and advanced reporting.
• Strong knowledge of Google Analytics, Snowflake, and Salesforce Marketing Cloud data integration with Datorama.
• Proficiency in Datorama connectors, APIs, and working with multiple data streams.
• Experience in data modeling, ETL processes, and best practices for data visualization and reporting.
• Strong analytical skills, with the ability to troubleshoot and ensure data integrity across multiple sources.
• Excellent communication skills for explaining complex technical information to non-technical stakeholders.

Preferred Qualifications:

• Familiarity with SQL, especially for querying databases such as Snowflake.
• Experience working with Salesforce Marketing Cloud data and building custom solutions.
• Salesforce certifications related to Datorama or Salesforce Intelligence Cloud are a plus.

Education:

• Bachelor’s degree in computer science, Data Analytics, Information Systems, or a related field.

Mail updated resume with salary detil-

Email: jobs[at]glansolutions[dot]com

Satish- 8851O18162

Job Profile

Purpose of Role: To support and maintain the existing and future applications managed by ABD (Agile Business Development) Team.

Main Responsibilities:

• To work on existing and future applications as required
• Work with ABD India Application Support and Business Support team to address production issues and/or to do development work
• Work with US ABD team to coordinate the on-going support and monthly release of C-Hub (Customer-Hub) application and other ABD Applications
• Report status to management on project progress
• Identify and escalate related issues and risks
• Coordinate with others in Development and Business Support team to implement new features of SQL Server/ MS Web based technologies 
• Assess current modules and offer performance improvements techniques  
• Make sure Database Design Standards/coding standards established by ABD are followed
• Constant communication with ABD leadership team in US.
• Problem Solving ability with “Can-do” attitude
• IT experience in Banking industry is preferred

Candidate Profile:

• Minimum 10 years of experience at least 3-5 years of experience in Corporate & Investment Banking area and Bachelor's degree in Engineering, Accounting, Finance, or equivalent
• Expertise with MS SQL Server development including SSIS and SSRS, Proficient in development of Stored procedure, Views, Functions etc in MS SQL Server
• Experienced with DBA kind tasks such as replication, linked server, query analyzer, DBCC commands, data transfer from one DB server to other DB Server etc
• Experienced in MS Excel VBA and macro scripting
• Knowledge of data Encryption in database

Hiring for a funded fintech startup based out of Bangalore!!!

Our Ideal Candidate

We are looking for a Senior DevOps engineer to join the engineering team and help us automate the build, release, packaging and infrastructure provisioning and support processes. The candidate is expected to own the full life-cycle of provisioning, configuration management, monitoring, maintenance and support for cloud as well as on-premise deployments.

Requirements

• 5-plus years of DevOps experience managing the Big Data application stack including HDFS, YARN, Spark, Hive and Hbase
• Deeper understanding of all the configurations required for installing and maintaining the infrastructure in the long run
• Experience setting up high availability, configuring resource allocation, setting up capacity schedulers, handling data recovery tasks
• Experience with middle-layer technologies including web servers (httpd, ningx), application servers (Jboss, Tomcat) and database systems (postgres, mysql)
• Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
• Experience maintaining and hardening the infrastructure by regularly applying required security packages and patches
• Experience supporting on-premise solutions as well as on AWS cloud
• Experience working with and supporting Spark-based applications on YARN
• Experience with one or more automation tools such as Ansible, Teraform, etc
• Experience working with CI/CD tools like Jenkins and various test report and coverage plugins
• Experience defining and automating the build, versioning and release processes for complex enterprise products
• Experience supporting clients remotely and on-site
• Experience working with and supporting Java- and Python-based tech stacks would be a plus

Desired Non-technical Requirements

• Very strong communication skills both written and verbal
• Strong desire to work with start-ups
• Must be a team player

Job Perks

• Attractive variable compensation package
• Flexible working hours – everything is results-oriented
• Opportunity to work with an award-winning organization in the hottest space in tech – artificial intelligence and advanced machine learning

1. Experience of design and/or development experience with .NET, C#, ASP.NET MVC, APIs, AngularJs and/or Angular, Windows Forms and SQL Server in an n-tier architecture.
2. Strong background in object-oriented development techniques
3. Solution Design Patterns and Best Practices, eg. SOA
4. Database design and development (Microsoft SQL Server)
5. Experience with APIs, Web Services, WCF and Service Oriented Architecture a plus
6. Experience with concurrent development source control (Git) and continuous integration.
7. Understanding of Software Development Life Cycle and Agile methodologies.

Headquarters : Gurgaon, Haryana

Year founded : 2015

Work Location : Gurugram

Job Description –

Job Role - Software Developer Frontend

Key Capabilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Knowledge of isomorphic React is a plus  

If you think you are one of them then please reply with your interest and we will take your candidature ahead for the next level of evaluation. Below information would be appreciated more:

Current CTC:

Expected CTC:

Notice Period:

Update Resume: please attach

Looking forward to taking you to the next level of technology.