Graphic Designer Intern

Job Title : Senior DevOps Engineer

Experience : 5+ Years

Location : Gurgaon, Sector 39

About the Role :

We are seeking an experienced Senior DevOps Engineer to lead our DevOps practices, manage a small team, and build functional, scalable systems that enhance customer experience. You will be responsible for deployments, automation, troubleshooting, integrations, monitoring, and team mentoring while ensuring secure and efficient operations.

Mandatory Skills :

Linux Administration, Shell Scripting, CI/CD (Jenkins), Git/GitHub, Docker, Kubernetes, AWS, Ansible, Database Administration (MariaDB/MySQL/MongoDB), Apache httpd/Tomcat, HAProxy, Nagios, Keepalived, Monitoring/Logging/Alerting, and On-premise Server Management.

Key Responsibilities :

• Implement and manage integrations as per business and customer needs.
• Deploy product updates, fixes, and enhancements.
• Provide Level 2 technical support and resolve production issues.
• Build tools to reduce errors and improve system performance.
• Develop scripts and automation for CI/CD, monitoring, and visualization.
• Perform root cause analysis of incidents and implement long-term fixes.
• Ensure robust monitoring, logging, and alerting systems are in place.
• Manage on-premise servers and ensure smooth deployments.
• Collaborate with development teams for system integration.
• Mentor and guide a team of 3 to 4 engineers.

Required Qualifications & Experience :

• Bachelor’s degree in Computer Science, Software Engineering, IT, or related field (Master’s preferred).
• 5+ years of experience in DevOps engineering with team management exposure.
• Strong expertise in:
• Linux Administration & Shell Scripting
• CI/CD pipelines (Jenkins or similar)
• Git/GitHub, branching, and code repository standards
• Docker, Kubernetes, AWS, Ansible
• Database administration (MariaDB, MySQL, MongoDB)
• Web servers (Apache httpd, Apache Tomcat)
• Networking & Load Balancing tools (HAProxy, Keepalived)
• Monitoring & alerting tools (Nagios, logging frameworks)
• On-premise server management
• Strong debugging, automation, and system troubleshooting skills.
• Knowledge of security best practices including data encryption.

Personal Attributes :

• Excellent problem-solving and analytical skills.
• Strong communication and leadership abilities.
• Detail-oriented with a focus on reliability and performance.
• Ability to mentor juniors and collaborate with cross-functional teams.
• Keen interest in emerging DevOps and cloud trends.

Job Summary

We are seeking an experienced Java + Kafka Developer to design, develop, and maintain high-performance, event-driven applications. The ideal candidate will have strong backend development skills in Java and hands-on experience with Apache Kafka for building scalable, real-time data processing systems.

Key Responsibilities

• Design and develop event-driven microservices using Java and Apache Kafka
• Build and maintain Kafka producers, consumers, topics, and streams
• Implement message processing, retries, error handling, and idempotency
• Develop and integrate RESTful APIs
• Ensure high availability, scalability, and performance of Kafka-based systems
• Monitor, troubleshoot, and optimize Kafka and application performance
• Collaborate with architects, DevOps, and QA teams
• Participate in code reviews and follow best practices
• Contribute to system design and technical discussions

Required Skills

• 6+ years of experience in Java backend development
• Strong hands-on experience with Apache Kafka
• Experience with event-driven and streaming architectures
• Solid understanding of microservices architecture
• Experience with REST APIs
• Good knowledge of multithreading, concurrency, and JVM concepts
• Familiarity with SQL / NoSQL databases
• Strong problem-solving and debugging skills

🔹 Customer Communication

• Make outbound calls to potential or existing customers
• Handle inbound calls and respond to customer inquiries
• Explain products/services clearly and professionally

🔹 Sales & Lead Generation

• Generate leads and identify new sales opportunities
• Convert prospects into customers
• Follow up on previous conversations and interested leads

🔹 Customer Support

• Resolve customer queries and complaints
• Provide accurate information about products, pricing, and offers
• Maintain a positive and helpful attitude

🔹 Data Management

• Maintain call records and update customer details in CRM
• Track call outcomes and report daily performance
• Ensure data accuracy and proper documentation

🔹 Target & Performance

• Achieve daily/weekly/monthly call targets
• Meet sales or conversion goals
• Improve call quality and communication skills

🔹 Coordination

• Work with sales/marketing team for campaigns
• Share customer feedback with management
• Assist in improving scripts and processes

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

• Should be responsible for Scrum Master role and taking care of proper Daily Stand Up Meeting with the team and ensure team efficiency & unblock them by resolving their concerns.
• Taking care of complete Product backlog of the Product which is going to be developed or under development.
• Should be able to define proper Sprint Cycle & timeline for particular sub-part of the Product. Should be able to plan the Sprint items in such a manner that there is some needful & working sub-part of the Product is coming out at the end of every Sprint Cycle.
• Should be able to update Product Owner timely if there is any issue/challenge in the development team.
• Should be able to timely raise alarm / red flag to Senior Management/Product Owner if there is any major challenge in the Product.
• Should be able to manage team leave plans and then accordingly planning the Sprint Cycle.
• Take care of end-to-end timely and quality delivery of the complete product.
• Additionally , should be responsible for validating the product and ensure the quality of the product by identifying the bugs in the product. Should be able to timely update the development team for the bugs and push the dev team to timely resolve the bugs/issues.

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

JOB ROLE AND RESPONSIBILITIES:

only Insurance Sector

● Creating insurance and sales related courses and curriculum

● Designing courses based on customers’ needs and understanding

● Using a good blend of different E-learning formats like videos, pdfs, flashcards, etc

● Designing different levels of digital learning paths for the user based on their previous understanding

● Research and content creation for video content, ebooks, podcasts, microlearning etc

SKILLS REQUIRED

● Strong understanding of insurance and personal finance

● Experience working with either content or training in an insurance company

● Experience in creating eLearning modules

● Hands-on experience in analyzing customer needs and creating content and solutions based on the same

● Software Proficiency on Articulate 360, (Articulate Storyline, Articulate Studio), Camtasia, Captivate is an add on

● Proficiency in MS Office (Word, PowerPoint, Excel )

● Ability to write content that is clear, concise, and grammatically correct

● Ability to self-manage multiple development projects and deadlines

● A basic understanding of spoken Hindi would be helpful

● Ability to work in a team environment

● Ability to take feedback and incorporate it into the development of projects