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In the words of the renowned author and Harvard business strategy professor Michael Porter, “You can't have a healthy society unless you have healthy companies that are making a profit, that are employing people, and that are growing.” Yapsody India is one company in Mumbai who is doing just that. And that’s why we are seeking a Strategic Planning Manager who will expand the Yapsody organization into a global force of mastery in the realm of live entertainment software and services. This is a super challenging opportunity for a former strategy consultant looking to make an impact on products and services enjoyed in dozens of countries representing every inhabited continent. This is not a boring job by any stretch of the imagination. As a member of the Yapsody team, the moment you enter our eccentric “YapStudio” and experience our creative haven of team excellence, the rush of inspiration will make you love what you do even more than you already do and drive you to proudly take ownership of your critical role. Come visit us and you’ll understand what we mean. Job Description • DATA COLLECTION: Research and assess business, market, industry, and customer trends. Identify industry benchmarks and best practices. Track competitor strategies and customer sentiment. Track internal milestones, goals, productivity/performance metrics and ROI at the corporate, department, and project levels. Establish processes and procedures for collecting relevant data. • BUSINESS STRATEGY ASSESSMENT: Build complex, dynamic financial models to run business scenarios using collected data. Incorporate forecasting and risk assessment methods/techniques to identify/evaluate new opportunities for expanding and optimizing Yapsody’s business in areas such as product/services offerings, partnerships/alliances, global footprint, customer acquisition, and customer retention. • OPERATIONAL STRATEGY ASSESSMENT: Analyze/assess internal business processes to identify inefficiencies in areas such as product development, customer support, marketing, and human resources. • STRATEGY IMPLEMENTATION: Use findings to present and recommend compelling business and operational strategy initiatives to stakeholders for achieving established targets. Oversee implementation of adopted strategies, and work with upper management to set budgets that align with those strategies. Track/assess results, report progress to stakeholders, and continuously refine implemented strategies. Skills & Experience Requirements • 3+ years’ experience in strategy consulting at a major or mid-size consulting firm • Familiarity with Software-as-a-Service (SaaS) and/or e-commerce models is a plus • Strong quantitative and financial modeling skills are required • MBA or equivalent graduate degree is a plus • Demonstrated ability to mentor and manage others • Proven ability to work with minimal supervision by relying on experience and judgment to plan and achieve goals • Strong English verbal and written communication skills with ability to be a persuasive and sell your ideas What more can we really say? At Yapsody, we don’t hire people to tell them what to do. We hire them for their expertise and ingenuity so that they can tell us what to do. Quoting Albert Einstein, “We cannot solve our problems with the same thinking we used when we created them.” So what will YOU solve? What will YOU bring to the table in terms of creativity, vision, and passion for making customers fall I love with Yapsody and continue driving our strong growth trajectory? We invite you to our vibrant YapStudio to share with us over a cappuccino… or even a beer! (no kidding)
Looking for an experienced, energetic customer care executive who will be responsible for resolving customer issues through calls, e-mail, and social media. The candidate must be having minimum one year of customer care experience (e-commerce preferred). To be fit for this job you need: 1.Good Communication skills 2.Problem-solving attitude 3.Time Management Skills 4.Willingness to Learn
Responsibilities: 1. Manage continuous acquisition of driver partners through feet-on-street and marketing activities 2. Ensure delivery on promised SLAs to customers by driving driver compliance 3. Ensure that all driver partners are well trained, process-driven and customer-centric 4. Grow revenue by delivering customized, best-in-class, last-mile logistics solutions to customers 5. Hire, coach and mentor a team of Supervisors and Team Leads Requirements: 1. Any Bachelor’s degree 2. 2-6 years of experience preferably in an on-the-ground, fast-paced business 3. Prior experience in an operations role will be a big plus 4. Strong communication skills in English, Hindi and Kannada 5. Good understanding of the city's geography 6. High degree of ownership and a growth mindset 7. High energy, motivated self-starter with a willingness to get his/her hands dirty 8. Relationship builder 9. Strong attention to detail and processes
1. Build the target list of companies depending upon the client's requirement using sources provided by us. 2. Identify the decision makers(CEO,CFO,CTO) in different organisations if shared by client. 3. Use inbuilt tools to find other information for these decision makers. Full time job with immediate joining.
Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? What you'll do: Manage a team of Associates focused on Community Engagement & Customer Success Manage team KPIs and oversee multiple channels of communication with our customers Build workflow processes and engagement guidelines for the team Collaborate with Operations and Product teams to continuously improve our Customer experience Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints Who you are: Customer centric: Obsessed with customer experience and genuinely empathise with our users Communication: Excellent written and oral communication skills Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. Problem-solver: You are able to solve problems quickly and effectively. 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.
Roles & Responsibilities * Approach and make partnership with existing Hindi/Bengali/Telugu/Marathi/Tamil video content publishers on Youtube/Facebook/Instagram and etc * Help partners to program and optimize channel concept and metadata in Clipjoy * Design social media strategy for respective Content & Product * Growing and managing Hindi/Bengali/Telugu/Marathi/Tamil communities & keep the user activeness and retention * Audience Development - build audience and loyalty through managing inside campaigns and adjusting the strategy of the distribution of recommendation system * Analyzing data to identify problems/trends and finding scalable solutions/opportunities * Manage app notifications, daily newsletters, banner updates and inputs for the other teams. Skills: * Bachelor’s degree * Strong skill in media or content, sensitive to trending topic in particular language * Strong communication skills ability * Experience in user operation and growth hacking is a plus * Should have studied either of these as a language till class X (Hindi/Bengali/Telugu/Marathi/Tamil) * Result oriented, problem-solving and analytical aptitude
Customer Support Executive | Semi Voice Process | 5 Working Days | Day Shift | Only Female Candidates | The Job Role and Responsibilities The primary responsibilities of a Customer Service Executive would be : • Attend to customer queries on all 3 channels (Voice/Email/Chat) professionally to provide information about products and services. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are: • Good communications skills • Ability to listen and active problem-solving skills • Good interpersonal skills • Ability to handle pressure Preferred : Experience with International Process
About the company JetPat is a fast growing product company in the HealthTech domain. We are well funded and are scaling across India. The Role We are looking for talented women who can be Multilingual and are superb at keeping up Customer Relationship & its support services. The person would be the key member of the company to build a strong bond with them. This role is for someone keen on getting in on the ground floor of a startup, with the opportunity to build out the strong pillars for the company. We also want someone who is passionate about our mission to transform the way that the current market is structured, and is excited about building a company with a potentially high impact. This is a compelling opportunity to play a key role as we build out a disruptive company in an exciting space. Requirements Marketing Professional worked ideally in customer support/service. Clarity of thought with strong communication skills. Passionate about marketing and driven to produce high-quality of customer services. Skillsets patience, politeness and willing to learn new things are a plus. Perks Offer 1. Becoming a leader of your own skill set and interest 2. Exposure to understand market opportunities and contribute directly to growth of company 3. Learning 10X times more than what you know now 4. We will provide great work environment and challenging work. 5. At JetPat, there will be freedom to contribute towards ideas, space to take nice initiatives and flexible working hours
This is an operations leadership role with responsibility of delivering a robust deployment and performance of the product for a large client. You will be leading a team of Operations Associates and be responsible for end-to-end quality deployment of our core product in large scale manufacturing industries. You will be the custodian of field trials, business process mapping, change management, training and user adaption. Overview of the Role: • Understanding business processes and creating high quality Business Requirement Documents (BRD) for building robust solutions. • Manage all external stakeholders and ensure successful deployments of the product. • Effectively interact with senior executives of clients and • Develop and continuously update/improve the training material and its communication. • Build an operational roadmap for the client to internalise our enterprise product. • Ensure operational excellence and improvement and deliver on all operational KPIs. • Build, train and manage the team performance. Ensure cost control and optimisation. • Work closely with the product team and business development team and contribute towards setting the product KPIs, core specifications and deadlines. Requirements: • Someone who is a quick learner and enjoys challenges of a fast-moving environment • Analytical and highly systematic in breaking complex problems into fundamentals and building a ground up solution. • Excellent interpersonal skills and capability to leverage that in driving decisions. • Minimum 3 years of experience in operations or process improvement roles. Experience in the core manufacturing space is preferred. Personality Adjectives: Assertive and persuasive, analytical and a problem solver, good leader, go-getter, calm under pressure and adaptable.