General Manager

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

We are looking for a highly motivated and experienced Business Development Executive to join our team. The ideal candidate will play a key role in identifying new business opportunities, developing strong client relationships, and driving the growth and expansion of our company.

Responsibilities:

• Conduct in-depth market research to identify potential clients and industries for business expansion.
• Develop and implement strategic sales and marketing plans to achieve and exceed company revenue targets.
• Proactively prospect and qualify leads through cold calling, email outreach, and industry networking events.
• Lead the preparation of proposals, presentations, and tailored sales pitches for prospective clients.
• Establish and maintain strong client relationships to ensure satisfaction and foster repeat business.
• Track and analyze sales activities, pipeline, and performance metrics using CRM software.
• Stay up-to-date with industry trends, market dynamics, and competitive landscape to refine sales strategies.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2+ years of proven experience in business development, sales, or a related role.
• Strong ability to communicate and effectively present value propositions to potential clients.
• Excellent interpersonal skills with a talent for building rapport and long-term client relationships.
• Superior organizational and time management skills with a focus on detail.
• Results-oriented mindset with a drive to meet and exceed sales goals.
• Proficiency in MS Office and CRM software for managing client interactions and tracking sales metrics.
• Sound knowledge of IT terminologies
• Analyze client requirements and provide appropriate bidding solutions.

* Candidates must have Real Estate Knowledge,

* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.

* Should have a minimum experience of 2 to 4 years in CRM and managing teams.

* handled Real Estate CRM.

Preferred candidate profile

* Candidate must have Real Estate Knowledge with min 2 - 4 years of experience.

* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.

* Collections, preparation documentation, Bank docs.

Brief on Amplior:-

• We are a Global B2B Tech-driven start-up lead generation company, with an awesome team, generating significant value
• We do things a bit differently... There is no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams
• Mostly, you’re your own boss, you also get plenty of guidance and support from super talented, smart colleagues, always pushing the boundaries of innovation
• We believe that people from different backgrounds, identities, and experiences, make our product and the company better. 

• Our Client Partners have Great comm skills and confidence
• Experience is welcome but not a necessity, Interns welcome
• Apply if you want to make a great career in marketing, sales, especially B2B (Business to business)
• You need to be Eager to learn more, ready to do quality conversations with Senior Executives in the biggest of the companies PAN India and Globally
• Love to research and find out about potential business prospects for our clients 

What you need to have:

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.