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1. Greet and welcome guests as soon as they arrive at the office 2. Direct visitors to the appropriate person in the office 3. Answer, screen and forward incoming phone calls 4. Provide basic and accurate information in-person and via phone/email 5. Maintain office security by following safety procedures and controlling access via the reception desk (monitor visitor logbook, track couriers, etc.) 6. Handle petty cash 7. Order front office supplies and keep inventory of stock 8. Update conference room calendar 9. Arrange travel and accommodations, and prepare vouchers 10. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing 11. Housekeeping Management 12. Leave & Attendance Management
1. Maintain workforce staffing by establishing a recruiting, testing, and interviewing program; counselling managers on candidate selection; conducting and analysing exit interviews; recommending changes. 2. On-boarding and exit management 3. Time, attendance & leave management through an HRMS 4. Other employee life cycle events like Joining, Transfer, Confirmation, Promotion, etc. 5. Performance Management/Incentive Planning 6. Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors 7. Coordinate and liaise with external consultants on employees training needs and arrange training schedules for employees. Evaluate the effectiveness of the respective training programs by obtaining feedback from employees. 8. Support building employee capability on Quality Tools, Statistical Problem Solving, participation in Quality Initiatives (Kaizen, CFT, Quality Circles, 5S etc.) to drive Total Employee Involvement 9. Prepare and maintain accurate records, files and reports, including responsibility for maintaining personnel records. Ensure data accuracy of HR & Finance related operations 10. Drive rewards & recognition activities
Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be recruiting for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Responsibilities: +Evaluate, streamline and improve current recruiting processes +Partner with the management team to determine long-term growth strategy for the company +Manage and develop a team of recruiters to hire the best technical and non-technical talent +Work with the talent and management team to develop and champion strategic recruiting initiatives including interview training, employment branding, culture assessments, compensation plans, employee retention, etc. +Recruit for strategic technical and senior roles as needed +Constantly evaluate external trends and identify opportunities to promote creative and out-of-the-box recruiting strategies + Work effectively with the hiring team to ensure a positive interviewer and candidate experience + Drive the interview and offer process, including job descriptions, interview plans, reference checks, salary recommendations, and closing of candidates + Negotiate offers by partnering with hiring team and senior management Why Finly yourself? + A true team-based environment that is collaborative, professional and scalable + A career, not just a job. We're looking to hire and groom the future leaders of our business + Strong negotiation and closing skills
We at Rapido, looking for City Head to plan and execute strategic initiatives which lead to overall growth of the company. We're looking for an all-time hustler previously working in Operations/supply domain and to spearhead the strategy, build the team, and execute our end-to-end growth efforts The ideal candidate will have a strong ability to think strategically and analytically about business and product opportunities, and a demonstrated track record of leadership. A keen sense of ownership, speedy execution, and hustle is a must. Responsibilities - Primary responsibility is to drive the growth and efficiency of city operations. Using your influencing skills, together with data analysis and creativity in - getting stuff done-, you will be able to drive through improvements and positively collaborate with the team. - Manage the P&L of the city and directly responsible for both demand and supply. - Will require the individual to do analytical and have intuitive skills as the role directly impacts business growth by transferring data into winning real-world strategies. - Able to strategize projects to increase city performance and constantly innovate the process flow of our operations. - Work closely with the central Operations team to solve for geographical or product level changes in the product/processes to improve customer experience. - Evaluate partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies - Acquire, train and retain our partners on the platform to always maintain adequate supply for the demand. - Evaluate partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies - Managing the administrative functions, operational performance reporting, streamlining processes and systems wherever possible. - You will be responsible for continuing to build an extremely high caliber team and creating an environment that motivates people to thrive in their expertise and deliver aggressive results - Work closely with technical and product team to solve bugs or introduce new features which could improve a seamless driver partner experience. What You Need to Know/Have: - Minimum 3+ years of experience in operations management in an E-commerce company, SCM or related fields, customer experience, food delivery company and logistics or related field. - To fulfill a senior job role like this one, you must have evidence of on-going personal and professional development experience in previous job roles. You must also show experience in managing a large team at a more senior level, to demonstrate that you can administer a team effectively.- Technology affinity and track record of employing systems to drive simplification and change - Proficient in using Microsoft Excel, very strong analytical skills, and data-driven; familiar with analyzing and making decision-based on numbers - Fast learner and be comfortable working in a fast-changing startup environment. - The candidate will have experience managing a P&L either in a single business unit or product vertical or in a general management capacity - Must be street smart and should have the ability to handle crunch situations (Legal cases) effectively - Believer of team-work (in other words must have strong leadership principles) - knows how to build a team, train them, and lead them to the right vision. Professional Traits - Is a superb negotiator, at ease sitting down with top level executives - Is highly analytical and structured - Exhibits excellent business judgment - Thinks strategically, but stays on top of tactical execution - Expects and requires innovation of their team - Is action and results oriented
• Manage the P&L of the city and directly responsible for both demand and supply and hence overall growth from a city • Evaluate partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies. • Will require the individual to do analytical and have intuitive skills as the role directly impacts business growth by transferring data into winning real world strategies. • Acquire, train and retain our partners on the platform to always maintain adequate supply for the demand. • Analyze demand and supply dynamics and direct or generate supply to satisfy market demand and achieve optimal levels of driver productivity. • Able to strategize projects to increase city performance and constantly innovate the process flow of our operations. • Accountable for achieving the operations and quality metrics. Desired experience: • Min experience of 4 years into handling e-commerce or food or hyperlocal shipments. • Need to have good knowledge on P&L management. • Should have seen a scale of minimum 2000 parcels per day. • Crisis management & Client management skillset. • Should be process oriented & a strategist to understand rider & client requirement. • Should have handled a team size of minimum 5 in the past.
Real Customer Success comes from the heart! You're passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments for everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go-getters. - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers.
Description: Ensuring execution of Operational Processes to allow the business to efficiently operate and grow Responsible to follow best in the class processes in the company Customer Support, Payments, KYC, etc. Comfortable dealing with ambiguity and working in a constantly evolving business environment Driving a culture of getting things done on time with high quality of service Ability to follow-up & coordinate with multiple internal stakeholders Following up clear metrics for performance measurement & turnaround times for each of the key processes Minimum Requirement / Qualification: Graduate (B.E. / B. Tech. / Banking preferable but not a must) Good Written & Verbal Communication skills (Fluency in English & Good Hindi speaking is mandatory) is a must Good Analytical & Logical Reasoning skills 0-2 years of work experience. Proficient in MS Excel (to do analysis & reporting) Optional – Exposure to Customer support or banking is plus Comfortable with 6 working days and flexible with the work timings.
FusionCharts is the industry leader in enterprise-grade charting components for web and mobile applications. Since 2002, our products have been enabling organizations to make data in their dashboards, internal reporting systems and presentations look stunning and easy-to-understand. Today, FusionCharts has 26,000 customers and 850,000 developers in over 120 countries including a majority of Fortune 500 companies and some of the web's most popular sites. The Inside Sales Executive will be responsible to prospect new business through identification of targeted accounts and developing new business through different outbound channels and cold calling. This role requires someone with experience in selling software to a global audience over phone and web. You must have good communication skills, a consultative selling approach, and ability to create your own pipeline. Roles & Responsibilities: Generate new leads from web (including prospecting tools) and build a pipeline, by prospecting through emails, calls and web demos Facilitate consultative selling by understanding data visualization best practices and clearly articulating the benefits of the product to the prospect Answer all licensing and technical queries prospects have along the course of their evaluation to their full satisfaction over phone, email and F2F in co-ordination with our tech/support team Provide regular feedback from prospects and customers to the Product and Engineering team Monitor, follow-up and report on competitive activities, market conditions and opportunities Get case studies and testimonials from satisfied and referenceable customers Maintain all sales activities and updates in our CRM system Skills Required: Should have sold SaaS products or IT solutions over web/phone to a global audience, for at least an year Should have created your own leads pipeline in that role Good communication skills (both verbal and written), with a neutral accent Good listener with consultative approach What's it like to work at FusionCharts: At FusionCharts, we work hard. Constantly making products that push the extremities of the web is no mean task. However, at the same time, we are a young, fun and dynamic company. So, while at work, you can be around some of the friendliest and funniest people you will ever meet, and have a laugh riot. We believe in people who are constantly willing to learn and beat their best. We don't care about where you studied or what your certification is; just how good you are at what you do is sufficient for us. So, if you think you have it in you to be a part of our family, we welcome you. You will be working independently, learning on the job. Training only lasts a couple of weeks, not entire months, and you go live right after that A brand that is already known and trusted the world over (we sell in 118 countries), and is an inspiration for Indian software product companies An environment where creative ideas are always welcome, no matter what your role and designation is Less meetings, structures, and policies. More work For anything you do, the buck stops with you Everyone loves making customers happy A young and dynamic environment with the average age of employees below 30 Lots of parties, pizzas, movies, and more Your photo and bio for the world to see @ http://www.fusioncharts.com/company/team/
• P&L responsibility of the digital agency business. • Recruiting, Account management, Client servicing, Heading day to day operations, Business Development & reporting to the management. • Spearheading the Digital vertical & looking at long term business visions & goals with the management. • Create and maintain strong industry relations with existing clients. • Grow the business by identifying potential clients and leading the business development portfolio. • Defining a comprehensive growth strategy for the business and strengthening the key verticals of the business. (Social Media Marketing, Digital Marketing, SEO, SEM, etc.) • Setting high standards of client servicing in terms of ROI and turn-around time. • Set processes and practices in place to define business verticals. • Leveraging existing clients / brands to further business objectives. • Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results. • Monitor trends in social media tools, trends and applications. • Encouraging adoption of relevant social media techniques into the corporate culture and into all of the company's services. • Research on industry & competitor trends to apply best practices to client portfolio. • Understanding client goals/objectives and their entire digital marketing needs including Search Engine Marketing (SEM), Social Media, Display Advertising. Email Marketing, Affiliate Marketing & more. • Work jointly with internal team to drive campaign strategy & development • Identify growth opportunities from existing client portfolio and drive revenue by creative up-selling and cross-selling initiatives. • 5+ years of experience in a business development / client servicing role , selling core digital advertising solutions. • Strong understanding of social media, digital marketing and digital activations. • Understanding of SEM- Google Adwords, SEO, Google Analytics, Display Advertising, Email Marketing, Affiliate Marketing, Social Media Marketing. • Great communication, presentation skills and client servicing skills. • Excellent time management and organizational skills. • Proactive and a self-starter.
What you’ll do Introduce new OMs to Airbnb culture, coaching and leadership standards • Metrics Accountability o Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate. o Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations. o Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget. • Employee Happiness o Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of Airbnb into meaningful and clear goals. • Strategy & Planning o Support direct reports as they implement new directives. o Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer. o Keep an active look out for risks, potential gains and issues to anticipate advancements and opportunities to advance the team’s goals. What you need to succeed • Develop Leaders: Teach direct reports to become “Ultimate Hosts” as leaders for their own direct reports and model similar behavior as leaders Leads. • Inspiring Teams: Champion Airbnb’s Mission to help teams understand how their work contributes to end goals. Work with direct reports to create team cohesion and fulfillment. • Strategic Thinking and Analytical Skills: Ability to look at each problem or data set from many different angles to find innovative and simple solutions. • Entrepreneurial Spirit: Ability to take what is available and build a fort with it; it’s not a problem, it’s a challenge. • Communication/Interpersonal Skills: Embrace the adventure with Peers, Partners, and teams and use superior communication skills to cultivate professional relationships with Key Partners. Use innovative channels of communication to keep teams up-to-date with day-to-day changes in expectations and goals that are relevant to their roles. Other Requirements • Able to travel to other offices nationally and internationally on occasion • Open for 24/7 working environment.