General Manager

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Finance & Operations Manager – IT Company

Role Overview

The Finance & Operations Manager drives financial health and operational efficiency, ensuring IT projects are delivered on time, within budget, and aligned with strategic goals. This role blends financial expertise with operational oversight to optimize resources, control costs, and enable sustainable growth in a fast-paced technology environment.

Key Responsibilities

Financial Management

• Develop annual budgets, forecasts, and financial models.
• Monitor project profitability, billing cycles, and cash flow.
• software licensing, and vendor expenses.
• Prepare monthly/quarterly financial reports for leadership.
• Ensure compliance with tax, audit, and accounting standards.

Operations Management

• Allocate resources effectively across projects and teams.
• Streamline processes using ITIL/Agile best practices.
• Manage vendor relationships and negotiate contracts.
• Track KPIs: utilization rates, SLA adherence, delivery timelines.

Skills & Tools

• Finance: Budgeting, cost analysis, CAPEX/OPEX management.
• Tech Awareness: IT project lifecycle
• Analytical: KPI tracking(Excel, Power BI).
• Tools: Jira, Confluence, MS Excel.
• Soft Skills: Leadership, problem-solving, vendor negotiation.

Key Performance Indicators (KPIs)

• Project profit margin
• OPEX vs CAPEX ratio
• Resource utilization rate
• Vendor performance score
• Invoice-to-payment cycle time

Impact Statement:

A Finance & Operations Manager ensures that every dollar spent drives value, every resource is utilized optimally, and every project contributes to the company’s bottom line—keeping IT operations efficient, scalable, and profitable.

We're hiring for a Business Development Manager.

Position: Business Development Manager

Experience: 4 Years to 7 Years

Location: Pune

Notice Period: Immediate to 1 Month Preferred

Key Responsibilities:

Conduct outreach campaigns through prospective emails / phone calls.

Drive discovery / 1st level discussions with interested leads.

Unearth the pain points / challenges of the prospect.

Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects.

Drive advance Demos / 2nd level interactions for interested prospects.

Manage the sales cycle from leads to closure.

Cultivate lasting relationships with customers.

Leverage & update the CRM with relevant information.

Experience:

4 years to 7 years of relevant sales experience with at least 2 years of selling software solutions / IT services ( Must Have)

Previous sales experience in selling in India / North America region is a plus

Technical know-how and Knowledge of IT Services engagement models (Preferred)

Exposure to mid-sized start ups

Excellent verbal and written communication skills

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0szpm?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0szpm?source=

LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.

LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.

The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organization. Our brand ambassadors - that's how we address our people, bring unique values, discipline, and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!

About the Role:

LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client’s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.

Responsibilities

Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 0-2 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Team

Hi, 

Greetings from Aimlay Pvt. Ltd. (www.aimlay.com )

About us : Aimlay is a top-notch educational counselling firm for the last 12 years, exclusively for working professionals who are willing to discover their true potential by gaining higher education.

Before this, our vision was to become India’s top educational advisor & build a working professional – centric place. A platform where they can acquire their Ph.D. research, develop a powerful personality, and live the best life one strives for. But now, Aimlay tends to educate every working professional throughout the country and build a better future.

We believe that growing with every aspect should be our focus in our company. Aimlay tends to provide quality educational services with writing services for working professionals. Now, we have a broader comprehensive approach, and we tend to educate every working professional to build a better future.

Please find the Job Description and kindly revert with your updated cv.

Responsibilities

• Contact prospective customers through inbound leads follow up on calls and emails (leads are provided). 

• Counselling prospective students (working professionals) and guiding them about the different UG, PG, PhD and Medical courses offered.

• Explaining the services and converting the provided leads into Sales. 

• Understand customer needs and requirements and perform effective online demos to prospects 

• Use product knowledge to showcase the solutions that our company can offer to prospects (lead) 

• Strong listening and presentation skills 

• Close sales and achieve monthly quotas 

• Ensuring Monthly targets are met.

• Use database, CRM, or other software to track progress with new prospects 

• Actively tracking and following up on potential leads.

Perks and benefits

Fixed Salary upto 40,000 plus Monthly Incentives

Skills

• Experience as Business Development Associate in EdTech Industry.

• Strong In Tele Counselling, Inside Sales, and converting leads into sales.

• Excellent communication, interpersonal, and presentation skills.

• Strong listening and presentation skills

Mandatory Face-to-Face Interviews Only Conducted

Work Location: Bangalore - Basavanagudi-WFO

Salary Upto 4 LPA

Job Details:

Employment: Full Time

Location: Basavanagudi, Bangalore

Industry: Education Management, Career Counselling,

Responsibilities:

• Identifying and contacting prospective customers through a variety of channels, such as cold calling, networking, and referrals.

• Creating and putting into practice sales strategies to achieve and exceed revenue goals.

• Keeping up-to-date sales records, reporting on sales indicators, and tracking progress toward goals.

• Working together with cross-functional teams, such as those for product development and marketing, to enhance the general sales process and customer experience.

Requirements:

• Bachelor's degree in business, marketing, or a similar subject is required,
• strong interpersonal and communication abilities.
• strong aptitude for planning and time management
• competent with CRM and Microsoft Office

Perks and benefits:

• Monthly incentives
• Indoor work environment
• Paid time off
• Health insurance
• PF

Additional benefits:

• Laptop
• Mobile
• Internet

People Executive || BhaiFi Networks

We are delighted to announce that we are looking for a People Executive who will help us focus on establishing and nurturing People Operations. She will be expected to implement Human Resources management skills to manage the current workforce and to perform end-to-end recruitment for minimising attrition while delivering more value to the company. 

About BhaiFi:

BhaiFi is a Gurugram based Cybersecurity startup and provides Simple & Automated Enterprise Network Security as a Service (SaaS) to Small & Medium Businesses (SMBs) in India & the US. Catering to our clients by not just promising but also delivering the right services, on time is the prime objective of our organisation and we need an excellent problem solver to help us simplify this process by empathising with the clients and bridging the gap between them and our company.

Roles and Responsibilities:

• Framing the relevant policies.
• Reviewing and making changes to the employee handbook under the guidance of the founders.
• Maintaining a good retention rate for the current employees by ensuring minimum grievances.
• Efficiently promoting jobs on various job portals.
• Administering the HRMS Tool zoho.
• Ensuring smooth Background Checks for all the new employees.
• Planning and executing training and development for the teams.
• Managing the compensation and benefits.
• End-to-end recruitment for different profiles ranging from IT, operations, customer success Marketing, etc.
• Taking exit interviews and using the feedback for making more improvements in the current team.

Qualifications and Skills:

• 2+ years of work experience as an HR Executive, HRBP or similar role.
• Familiarity with Human Resources Management Systems and Applicant Tracking Systems.
• Experience with full-cycle recruiting.
• Experience with employee engagement.
• Demonstrable leadership abilities.
• Solid communication skills.
• Graduation /post Grad in Human Resources Management or a relevant field is preferred.

Compensation and Benefits:

• Highly accessible office location.
• Stretch away the stress every morning in our meditation practice.
• We provide you with a comfortable and safe space to make new mistakes and learn from them.
• You’ll get a chance to grow with the company along with the founding team.

If you feel you understand us and can help us spread smiles in the team, we are excited to have you on board as soon as possible.

• Build enduring relationships with the clients and display an understanding of the client, industry, and business environment.

• Responsible for the P&L of the department.
• Track and review the entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions.
• Ensuring high-quality customer experience with brief understanding and validation to design project development and coordination from concept to execution stages.
• Take complete ownership of projects from start to finish. Manage customer negotiations and payment.
• Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC (Good for Construction) Ensure the highest level of Design quality along with client satisfaction is maintained.
• Collaborate with the team and be accountable for all deliverables of team members.
• Develop strategic short/ long range plans to ensure on-time project completion.
• Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects.
• Collaborate with leadership in the development of performance goals and long-term operational plans.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding.
• Hire and grow the team as per the organization's requirements with Human Resources.
• Analyze current operational processes and performance, recommending solutions for improvement.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles. 
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategy.
• Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize.
• Uphold local governmental policies and standards, ensuring legislative regulations are followed for all.

Experience: 1+ Yrs 

Required Qualification: Bachelor’s degree or Equivalent   

Core Competencies: 

1. Operation coordination

2. Vehicle placement

3. Loading, unloading coordination

4. Vendor handling

5. MIS preparation

6. Client coordination 

Roles & Responsibilities:

Mandatory Skills:  local language proficiency with Hindi & English