Operations Manager

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Greetings From Petpooja !!

It was a pleasure talking to you, as mentioned we are hiring for a UI UX Designer.

Please refer to the mentioned details regarding the company and the job description -

About us - Petpooja (About Us | Petpooja)

Petpooja is a comprehensive restaurant management platform to manage all aspects of your business. We take care of billing, inventory management, payments and other core aspects as well as integrations with online ordering, loyalty providers, delivery services and many other third-party services so that you have a seamless experience.

Roles and Responsibilities

• Plan and implement new designs
• Optimize existing user interface designs
• Test for intuitive and experience
• Communicate with clients to understand their business goals and objectives
• Develop technical and business requirements and always strive to deliver intuitive
• and user-centred solutions
• Combine creativity with an awareness of the design elements
• Create prototypes for new product ideas
• Test new ideas before implementing
• Conduct an ongoing user research
• Contributes to team effort by accomplishing related results as needed.
• Ability to discuss and explain design options
• Detail-oriented
• Critical thinker

Key Skills

• Adobe Photoshop, Adobe XD, Sketch, Invision Studio, Axure, Figma, Balasamiq

Qualifications

• Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study
• 2+ years of experience in design
• Proficient in visual design and wireframing tools

Do you have a passion for computer vision and deep learning problems? We are looking for someone who thrives on collaboration and wants to push the boundaries of what is possible today! Material Depot (materialdepot.in) is on a mission to be India’s largest tech company in the Architecture, Engineering and Construction space by democratizing the construction ecosystem and bringing stakeholders onto a common digital platform. Our engineering team is responsible for developing Computer Vision and Machine Learning tools to enable digitization across the construction ecosystem. The founding team includes people from top management consulting firms and top colleges in India (like BCG, IITB), and have worked extensively in the construction space globally and is funded by top Indian VCs.

Our team empowers Architectural and Design Businesses to effectively manage their day to day operations. We are seeking an experienced, talented Data Scientist to join our team. You’ll be bringing your talents and expertise to continue building and evolving our highly available and distributed platform.

Our solutions need complex problem solving in computer vision that require robust, efficient, well tested, and clean solutions. The ideal candidate will possess the self-motivation, curiosity, and initiative to achieve those goals. Analogously, the candidate is a lifelong learner who passionately seeks to improve themselves and the quality of their work. You will work together with similar minds in a unique team where your skills and expertise can be used to influence future user experiences that will be used by millions.

• Extensive knowledge in machine learning and deep learning techniques
• Solid background in image processing/computer vision
• Experience in building datasets for computer vision tasks
• Experience working with and creating data structures / architectures
• Proficiency in at least one major machine learning framework
• Experience visualizing data to stakeholders
• Ability to analyze and debug complex algorithms
• Good understanding and applied experience in classic 2D image processing and segmentation
• Robust semantic object detection under different lighting conditions
• Segmentation of non-rigid contours in challenging/low contrast scenarios
• Sub-pixel accurate refinement of contours and features
• Experience in image quality assessment
• Experience with in depth failure analysis of algorithms
• Highly skilled in at least one scripting language such as Python or Matlab and solid experience in C++
• Creativity and curiosity for solving highly complex problems
• Excellent communication and collaboration skills
• Mentor and support other technical team members in the organization
• Create, improve, and refine workflows and processes for delivering quality software on time and with carefully calculated debt
• Work closely with product managers, customer support representatives, and account executives to help the business move fast and efficiently through relentless automation.

• You’re part of an agile, multidisciplinary team.
• You bring your own unique skill set to the table and collaborate with others to accomplish your team’s goals.
• You prioritize your work with the team and its product owner, weighing both the business and technical value of each task.
• You experiment, test, try, fail, and learn continuously.
• You don’t do things just because they were always done that way, you bring your experience and expertise with you and help the team make the best decisions.

• Strong knowledge of and experience with the functional programming paradigm.
• Experience conducting code reviews, providing feedback to other engineers.
• Great communication skills and a proven ability to work as part of a tight-knit team.

• Synthesize business requirements and translate them to appropriate technology solutions.
• Product development for C# and SQL based solutions.
• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Coordinate software system installation and monitor equipment functioning to ensure specifications are met.
• Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
• Think strategically and balance short-term needs with longer-term business priorities
• Challenge status quo and champion new ideas throughout cross functional organizations; ability to inspire confidence and trust with peers and cross functional business teams

Required Qualifications:

• Bachelor's Degree in Computer Science, Computer Engineering, Chemical Engineering or related field
• 4+ years overall and as a C# programmer and 1.5+ years in WPF.
• Should have hands on experience on desktop application development using UWP or WPF
• Should have worked on WPF in recent projects.
• Well versed in C#, SQL, HTML5, Java Script, ASP.NET, WPF, and MVC
• Excellent communication skills
• Team oriented

Preferred Qualifications

• Familiar with project management methodology, Agile/Scrum and TFS or JIRA
• Proven experience working directly with end customers or internal business units
• Prior experience working with global development teams
• Experience in IoT environments
• Experience in working in Azure

Job Description for SDET (Test Automation - Selenium-Java)

As a SDET you will work closely with development teams, project managers, business analysts and manual testers across different projects.

Employment Type – Full Time - Permanent

About us

Founded in 2015 in Pune, vTEST (www.vtestcorp.com) is an independent software testing services firm based out of Pune, India and registered in Delaware, US. vTEST works with clients across the globe and employs Manual and Automation Testers to implement best testing practices for all types of testing. Our testers work from vTEST offices in Pune OR from our client offices across India and international locations.

Once here you will?

Some of the things that you can look forward to doing once you are here are:

1. Be part of Agile rituals like Feature elaboration/Estimation, daily stand-ups, release planning, Iteration Planning Meeting, Retrospective, Showcase, etc

2. Conduct detailed automation tests for each application being released and produce comprehensive reports.

3. Research new tools, methods and keep yourself up to date with the latest trends in test automation arena.

4. Own the test automation tasks for multiple projects simultaneously.

5. Recommend and implement test strategies that ensure best delivery to client.

6. Highlight risks for testing delivery to project manager, business stake holders.

What does vTEST offer you?

vTEST is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. We work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career. Perks include

While some organisations offer you perks and benefits, we offer you the ‘vTEST Experience.’ An experience that gives you the opportunity to learn, innovate and have loads of fun.

As we aspire to be an organisation where every meet-up that happens in Pune happens at vTEST. ng partner

We organise series of technology events, hackathons, workshops and tech meet-ups to give our wiz kids the opportunity to interact with industry leaders and to also spread and rely on the expertise we possess.

We do everything we can to make life here as easy as possible and do our best to take people's personal situations into account. Some of our key perks reflect our culture at vTEST:

Technology: A company that promotes technology evangelism. Our constant endeavor is to continue to challenge our technology landscape and to pioneer the use and implement some of the coolest available technologies in the world.

Learning & development: At vTEST, we believe in continuous learning and upgrading skills to have our testomaniacs at par with latest industry standards. All testomaniacs are encouraged to identify trainings, courses, sessions and conferences that they would like to attend. We sponsor INR 5000 per annum for each testomaniac to attend trainings, seminar, and conferences on prior approval from Team Lead and HR.

Industry Connects: We provide a lot of opportunities for our employees to interact, learn and collaborate with thought leaders and evangelists in the industry through many connects, meet-ups and workshops that we conduct in our organisation. We also encourage our folks to publish papers, present at various conferences and even write books and are open to provide all kinds of support required in such endeavors.

Thank God It’s Friday (TGIF): Each testomaniac is required to speak on tools, technology, domain on alternate Fridays as a part of our TGIF Series. We love to share what we know and TGIF is the best platform where we have all our testomaniacs connected and participate for the next generation of testing.

Choose your own work days and work hours: We work for 9 hours per day typically from 10am to 7.00pm IST Monday to Friday. However, you are free to decide your own working hours and sometime working days too like Tuesday to Saturday, Sunday to Thursday. For testomaniacs working out from client office, they are required to follow the workdays, timings and holiday calendar as per client location.

Sabbaticals: We promote leaves for a purpose. Employees can take an unpaid sabbatical for a maximum of 3 months, to set up their own business or for higher education.

Relevant experience - Minimum qualifications:

 Total IT Experience: 3 to 7 years

 Education: MCA or BCA or any Computer Degree.

 Good experience in manual testing of at least 1 of web applications, clientserver applications, mobile apps

 At least 2 year experience with test automation using any tool like Selenium WebDriver with Java

 Good understanding of operating system concepts, databases, system architecture and performance testing concepts

 Good understanding of SDLC, STLC and different project methodologies

 Good understanding of test plan, test cases writing/reviewing, effort estimations & test strategy

 Strong analytical skills with excellent troubleshooting approach

 Good verbal and written communication in English

 Excellent documentation skills and able to explain application workflow, system design, defects and functionality in clear and concise manner

 Able to work independently and multi-tasking

Preferred qualifications:

 Managerial or Lead experience is not desired as this is an individual contributor role.

 Experience with any scripting language is a plus.

 Any testing certification such as ISTQB, CMMi standards, Agile and Scrum knowledge.