About RAFFEN ONLINE SERVICES PVT LTD
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We’re Journee. And we’re hiring!
About us
At Journee, we're on a mission to make exploring new cultures easy and exciting.
We believe the world will be a better place if we embrace our differences. Travel is the way to make that happen. Done right, a trip to a destination with a unique culture will take you on a journey of personal growth. It will erode your prejudices and broaden your horizons. It will make you more understanding, accepting and ultimately loving. And a world with more love is a better place. You can read our story and core values at journeetrips.com/ourstory.
How does Journee work?
Our Explorers fill in our 15-minute Trip Matchmaker form to build their travel personality. It includes budget, dates, where they don't want to go, and most importantly, the things they like to do when they travel. We then match them with an experiential trip to an interesting destination. We book everything and send fun clues to keep them guessing. They turn up to the airport X days later and reveal where they’re going!
We’re looking for travel-loving people with great attention to detail and high ownership to help us deliver an amazing experience to our users.
If you have ownership, are known for your attention to detail, and have the hustle to get things done, this role is for you.
What you’ll be doing in this role
- Stay on top of the trips assigned to you, knowing the status of each associated bookable
- Book flights and check in customers on flights as instructed
- Find accommodation options in our destinations that meet the Journee bar
- Negotiate partner prices with accommodation providers and book it for our customers
- Book rental cars and/or other transport for our customers
- Negotiate with experience providers on behalf of Journee and book them for our users
- Find alternative experience providers when original plans are no longer viable
- Proactively manage cancellations and re-bookings in case of any changes
- Help write the final itinerary used by our customers to explore their mystery destination
- Research the best things to see and in do in destinations around the world
What we are looking for
- High attention to detail and low tolerance for mistakes
- Extremely organised, structured and deadline-driven
- Able to follow processes accurately and timely (finding way to improve them is a bonus)
- Strong written English and overall communication skills
- Passionate traveller with an eye for interesting places and exceptional travel experiences
- Prior experience in travel a bonus (but not essential)
- Prior experience of handling large sums of user money a bonus (but not essential)
- PLUS, as this is a WFH role, you will need to have a reliable, fast speed internet and laptop access at all times (or anything else that you may need in order to be productive)
What we’ll offer
- An opportunity to work with a passionate team of founders
- Flexible work hours (we know not everyone is a morning person)
- The option to work remotely from wherever you want to
- Free books to help you learn and grow
- Goodies on birthdays
- 24 days of paid leave per year
- 7 days of paid leaves for festivals and occasions (you choose the ones you care about)
- A INR 10k bonus at the end of your first year to use for travel
- Salary of INR 32k per month
Can’t wait to apply? Here are next steps
Stage 1: Accommodation task
- Shortlist your top 3 accommodation recommendations for the trip brief using the checklist here: https://journee-trips.notion.site/Accommodation-task-d2363ceba93e454f81395ee2d86d1424
- For each of your choice, include the following details: Name, Address, Phone and Check in datetime written strictly as per the guidelines here: https://journee-trips.notion.site/Guidelines-to-save-bookable-details-aa6359df4bc840f1872bcaa955f923ec
- Send your choices by explaining why you chose them (add “Journee accommodation task” as the subject line) along with your resume
Stage 2: Experience case study
- We’ll email the shortlisted candidates a final task and review their replies
Stage 3: Video interview
- Based on the replies, we will shortlist candidates for a final video interview and if selected, finalise start date and contract details with them
Job Description:
- Responsible for helping in data preparation and data pull
- Should be able to cut and slice data to extract interesting insights from the data
- Work closely with cross-functional teams, TPMs & PMs to execute deliverables
- Identify key requirements needed from cross-functional teams and external vendors
- Accountable for delivering against established business goals/objectives
- Analyse, evaluate, and overcome program risks, and produce program reports for senior management and stakeholders
- Working on strategy development to enhance user experience
- Work with development teams to learn existing projects and different use cases.
- Hands-on experience in Excel & MS Office - Expert, SQL will be preferred
Technical Skills:
- Sales & acquisition experience, Customer Service, Customer Relationship, Relationship Management
- Be self-driven, and show the ability to deliver on ambiguous projects with incomplete data
Desired Skills:
- An ability and interest in working in a fast-paced, ambiguous, and rapidly changing environment
- Should have worked on Business Projects for an organization, Ex: customer acquisition, and customer retention.
1-3 Years’ experience (maximum 3 years) in Business Analyst/Program Manager/Project Manager role having good knowledge of SQL, Excel, and MS Office
Jobs Duties and Responsibilities:
- LIASNING WITH SALE TEAM FOR ORDER AND VEHICLES.
- PROVIDING DISPATCH ORDER TO DISPATCH TEAM.
- SALES INVOICING
- DISPATCH DETAILS POSTING IN WHATSUP GROUP.
- LIASNING WITH GODOWN TEAM FOR ORDER AND DISPATCH
- VAT RECONICILIATION
- Inter branch transfer (Inventory transfers)
- Cash Payment Vouchers. Entry in SAP and Excel
- Cash Requirement
- Daily reports (Stock, Pending Order, and Seal register)
- MONTHLY FILES SENT TO HO
- EXPAT SALARIES PROCESSING
- MATERIAL RECEIPT RECORDS MAINTENANCE
- MONTHLY PHYSICAL STOCK COUNTS (FINISHED GOODS, RAW MATERIAL, BYPRODUCTS, CONSUMABLES AND SPARE PARTS) AND REPORTING
Education - Mcom in BA or CA Completed
Facilities - Bachelor Accommodation in company premises, Meal, Visa/Tickets, Medical & Insurance Policy as per company norms, 30 Days Unpaid Leaves after 2 Years completition etc.
Note - Candidate should be comfortable with 2 Years work permit & deduction of retention money (which is rembursed after successful completetion of employement duration).
- Candidate Must Be Able To Communicate Effectively Since The Job Involves Coordinating With Clients, Couriers And Other Operational Departments.
- Candidate Must Ensure That Quality Assurance Checks Are Completed And Maintained. A Candidate Is Responsible For Monitoring Deliveries, Ensuring Customer Satisfaction And Maintaining Accurate Logs Of All Transportation And Goods.
- Should Have Sound Knowledge Of Microsoft Excel (Advanced), Microsoft Word, MIS, Maintaining And Updating Trackers.
Responsibilities And Duties:
- Verification And Customer Support Required Experience And Qualifications Bachelors Degree Is A Must.
- Female Candidates Only
- Require Candidates Who Have Minimum 0-2 Years Of Experience In Operations.
- Must Know Multiple Languages Like Kannada, Hindi, Tamil, Malayalam Etc
Job Type: Full-Time
Salary: ₹12,000.00 - ₹16,000.00 Per Month
Project Delivery, Project Management, Resource allocation, Project Planning, Project Mentioning, Team Management, Vendor Management, Risk Management, Project oversight / coordination / management
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