
Job Title: Hotel Operations Executive
Experience: 6 Months to 1+ Years
Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 6 Months to 1+ years in hotel reservations, operations, or customer service.
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.

About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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Based on experience, developers will be involved in building different elements of an online music app. Urgent requirement, immediate hiring will be done.



Job Description:
Responsibilities –
Ensure effective Design, Development, Validation and support activities in line with client needs and architectural requirements.,- Ensure continual knowledge management.,- Adherence to the organizational guidelines and processes
Technical and Professional Requirements :
Minimum 3 years of experience required
Experience in developing React Native app for iOS and Android platform,
Knowledge of React Native available inbuilt UI components and the props those UI component accept,
Should have worked with major node modules such as react-native-maps, @react-native/community geolocation, offline database, etc,
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Should have worked and deployed iOS App
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About SLAY
SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee’s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities.
Culture at SLAY
Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team*; each member is united by a common purpose and drives excellence by bringing their unique self to the team.
We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.
The following principles guide us in our day to day working at SLAY:
- Customer first
- Transparency
- Simplicity in thought and action
- Long term thinking
- Passion
- Data over opinion, company and team over self
- Integrity and respect
- Communication for impact
Core Values
Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values.
- Courage:
- To think big, act without fear and voice your opinion.
- To question the status quo- go beyond rules and hierarchies.
- To act in the best interest of the customer and company, even if it calls for going outside your comfort zone.
- Ownership:
- Seek to understand the context and objective, then drive for results
- Collaborate independently across teams
- Communicate proactively. Eliminate the need for follow ups
- Act with authority
- Action
- Prioritize action over discussions
- Run small pilots for each idea
- Make mistakes, learn, don't repeat.
- Curiosity
- To understand our customers and markets deeply beyond the stated
- To push the boundaries and innovate
- To never settle for less
Beyond the salary (and great coffee!)
- Freedom to test out any idea in your function or outside of it.
- Gender-neutral policies
- Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
- 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
- Exclusive talks & insights from the experts for the growth & development of our team
- Full tuition fees sponsorship for Baristas
- Family support programs for Baristas
Opportunity
As a team member in SLAY’s growth team, you will work on projects to grow the brand’s reach, resonance and resultant goodness.
Your Boss
You will work directly with the Co-founder . This position is being hired for the Centre of Excellence team at SLAY.
Your Team
You will collaborate with business teams to develop in house training & learning strategies, creative teams to develop impactful creatives, operations teams for execution & external partners to set up and manage specific learning and development initiatives..
Key Result Areas
- Drive technology first learning interventions for all members of the organization.
- Design and deploy the end to end training framework from training needs identification to continuous assessments and certifications.
- Develop content using instructional design methodologies. Suggest and deploy new age and industry first tools and systems.
- Own the competency dictionary of the organization and drive brand values and culture through culture philosophy through all training and development activities.
- Manage and guide the training team which will include instructional designers, content developers, training coordinators etc.
- Keep abreast of training trends, developments and best practices of the Industry.
Your role requires knowledge and demonstrable experience of:
- 6+ years of experience in developing and executing successful training initiatives.
- Familiar with traditional and modern training processes
- Meticulous attention to detail
- Ability to plan, multi-task and manage time effectively
- Entrepreneurial with the ability to think of industry first and rule breaking initiatives
- Organizational skills
Next Steps:
If you wish to explore this opportunity further,
- Send us a copy of your latest resume
- A quick note on what excites you about working with SLAY. You can do this as an audio file, video file or a simple write up as well.
- We will schedule one to one interactions with your potential boss, team members and peers.

● Bachelor’s degree in Computer Science or equivalent preferably from IIT, NIT & other
premier institutes.
● Rockstar Javascript developer, who appreciates the intricacies of JS as well as passionate
to follow new trends in JS.
● Experience with product companies.
● 3-7 yrs software development on advanced JavaScript stack (Native Javascript,
Asynchronous Request Handling, AJAX, HTML5, CSS3, etc)
● In-depth knowledge in React Native.
● Proficiency in NodeJs will be a plus.
● Proficiency in any other modern web frameworks will be a plus.
● A solid knowledge of advanced data structures & algorithms.
● Proficient in Computer Science fundamentals & object-oriented design.
● Solid understanding of cross-browser compatibility issues and ways to tackle those.
● Must possess a track record of building Single Page responsive UI.
● Knowledge of NodeJS will be a plus.
● Experience with Databases such as NoSQL and any RDBMS will be a plus.
● Experience with transport protocols such as TCP, HTTP & WebSocket.
● Expressing and appreciating design patterns is a real addition.
Responsibilities:
● Develop an overall strategy for online marketplace development and manage the day to day operations for various platforms
● Drive and own sales and revenue targets from eCommerce operations for the brand
● Coordinate with our Digital Marketing Team for promotions
● Create strategies to drive sales through eCommerce marketplaces like Amazon, Flipkart, Nykaa, Paytm, Purplle, etc
● Categorizing, listing, and positioning the company’s products on eCommerce marketplaces
● Manage various operational activities such as merchandising, post listings, customer service, etc. related to the company’s e-commerce presence
● Monitor the business performance on the e-commerce marketplaces and report the same along with recommendations to the management.
● Update and maintain e-commerce sales data and report to the management
● Ensure compliance with relevant laws & regulations while managing various agreements, contracts, disclaimers, etc
Here’s what you should have:
● Minimum of 4+ years in handling online marketplaces, preferably in the e-commerce industry
● Strong communication, analytical, negotiation, and presentation skills
● Understanding about Ads/Promotion/Coupons/AMS and Optimization of ads.
● Hands-on experience in managing and maintaining e-commerce websites/portals.
● Excellent knowledge of prevailing procedures and techniques in e-commerce.
● Masters in Marketing/MBA is a plus
Experience with Node.js (Loopback / Express)
Understanding design principles behind a scalable application
Implementing automated testing platforms and unit tests
Basic understanding of web markup, including HTML5 and CSS3
Write, debug, and deploy code to production
Strong experience with object-oriented programing
Strong fundamentals in Data Structures and Algorithms.
Responsible for analysis of current tasks, analyze, design and develop the code
We are sensitive for timely delivery of different sprint development milestones.
Proficient knowledge of cross-browser compatibility issues and ways to work around such issues.
Proficient understanding of code versioning tools, such as Git, Mercurial, or SVN.

