
Job Title: Hotel Operations Executive
Experience: 6 Months to 1+ Years
Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 6 Months to 1+ years in hotel reservations, operations, or customer service.
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.

About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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Experience:
10+ Years
Location: Chennai – T.Nagar / WFO
Job Summary:
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Key Responsibilities:
· Design, develop, and maintain scalable web applications using .NET (C#, ASP.NET Core, Web API) and React
· Lead end-to-end project execution across multiple parallel projects
· Handle project switching efficiently with minimal ramp-up time
· Participate in architecture, design, and technical decision-making
· Manage, mentor, and guide a team of developers
· Conduct code reviews, ensure best practices, and maintain coding standards
· Collaborate with Product Owners, QA, UI/UX, and Stakeholders
· Ensure performance optimization, security, and application stability
· Take ownership of delivery timelines and technical quality
· Support production issues and provide root cause analysis
Required Technical Skills:
· Strong hands-on experience in:
o C#, ASP.NET, ASP.NET Core, Web API
o React.js, Redux / Context API
o HTML, CSS, JavaScript, TypeScript
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· Experience with Entity Framework / Dapper
· Familiarity with Azure / AWS (preferred)
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· Understanding of Agile / Scrum methodologies
Leadership & Soft Skills:
· Excellent verbal and written communication skills
· Proven experience in team handling and mentoring
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· Ability to manage multiple stakeholders and priorities
· Ownership mindset and accountability-driven approach
Nice to Have:
· Experience working in product-based or fast-paced service environments
· Exposure to high-availability and scalable systems
· Client-facing experience
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• Drive sales strategies to meet revenue goals
• Build & maintain key client relationships
• Lead, mentor & manage the sales team
• Conduct market research and identify opportunities
• Coordinate with Marketing & Product teams
• Prepare sales reports for senior management
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Position: MIS Executive/Assistant Manager
Responsibilities:
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- Presenting findings and recommendations to stakeholders, highlighting key trends & opportunities.
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Candidate Qualifications & Skill Requirements:
- 5 years of experience in MIS, data analysis, and business intelligence, preferably in the F&B industry.
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- Excellent analytical, problem-solving, and critical-thinking skills.
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Job Location: Head Office – Prabhadevi, Mumbai
Reporting Manager: Business Head
Timeframe: 10-15 Days
About us
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

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If you are interested, you can revert back to this posting.
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Good understanding and work experience with Linux, Java, Spring Boot, SQL, one of RDBMS Database
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Good Understanding of AWS Infrastructure including EC2
Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!
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Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017
Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company
The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce
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