
Job Title: Hotel Operations Executive
Experience: 6 Months to 1+ Years
Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 6 Months to 1+ years in hotel reservations, operations, or customer service.
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.

About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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Develops strong relationships with appropriate client stakeholders. Acts as the primary POC/facilitator for planned (regular) client meetings. Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.)
Requirement Analysis
- Programming/Software Development
- Developer Testing
- Code Review
- Client Handling
Years: 5-9 Years
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Primary:
- Responsible for security road map for EPDM application
- Train the CI-CD team on the required technologies security adoptation
- Lead the upskill program within the team
- Support Application architect with right inputs on security processes and tools
- Help setup DevSecOps for EPDM.
- Find Security vulnerability in development process and sealed secretes
- Support in defining the Three-tier architecture.
Secondary:
- Coordination with different IT stakeholders as and when needed
- Suggestion and Implementation of further tool chains towards DevOps and GitOps
- Responsible to train the peer colleagues
Skills:
Mandatory skill:
- Expert knowledge of container solutions. Must have >3 years of experience working with networking & debugging within Docker and Kubernetes.
- Hands-on experience with Kubernetes workload deployments using Kustomize & Helm.
- Good understanding of Bitnami, Hashicorp and other secrete management tools
- SAST/DAST integration in CI/CD pipeline - design, implementation Expert knowledge of Source Control Systems, build & integration tools (e.g., GIT, Jenkins & Maven).
- Hands-on experience with designing the CI/CD architecture & building pipelines (on On-prem, Cloud & Hybrid infrastructure services).
- Experience with Security log management tools (e.g. Splunk ELK/EFK stack, Azure monitor or similar).
- Experience with monitoring tools like Prometheus-Grafana & Dynatrace.
- Experience with Infrastructure as a Service / Cloud computing (preferably Azure).
- Expert in writing automation scripts in Yaml, Unix shell, linux shell.
- Pulumi would be added advantage.
Roles & Responsibilities
- Leads more than one projects end-to-end and collaborates across functions. Drives planning, estimation and execution.
- Manages stakeholder expectations and offers scalable, reliable, performant and easy to maintain solutions.
- Consistently takes well thought technical/design decisions.
- Develops expertise in more than one area and shares knowledge with others. Able to mentor/train people in areas which are new to them.
- Drives people to solve engineering challenges.
- Enjoys high respect of Tech and other cross functional teams.
- Demonstrates effective communication with project team, management and internal/external clients as necessary.
- Surfaces both technical and non-technical team challenges and helps resolve them.
- Champion for SDLC best practices and high-quality standards.
- Significantly contributes in hiring high performance candidates.
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- Expert in JAVA, Kotlin, Reactive programming, Asynchronous programming and Dependency Injection. Experience with unit-tests and automation frameworks.
- Familiarity with any architectures like MV*(MVP/MVVM/MVI).
- Strong focus on high-quality mobile UI experiences.
- Operates independently with almost no oversight.
- Is able to apply domain expertise to think critically and make wise decisions for the team, taking into account tradeoffs and constraints.
- Communicates tech decisions through design docs and tech talks.
- Has delivered multiple projects with end-to-end engineering ownership.
- Keeps track of new technology/tools and embraces them as necessary
- 12+ years of experience in a product-driven organization.
Technologies we're working with
- MVP, JAVA and Kotlin, Realm, Firebase Real-time Database, RxJava,Kotlin Coroutines, Dagger and Retrofit.
knowledge of Java and Spring.
• Familiarity with:
• SQL and noSQL databases
• Kubernetes, Docker, Helm
• Message/Streaming Technologies: Kafka, Kinesis, JMS, etc
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• Microservices Architecture
• AWS, GCP, or Azure
• Experience in modern software development methodologies and technologies:
Scrum, Jira, Git
• Ability to handle full application development cycle from requirements to
production.
• A dedication to positive team collaboration
As front-end engineer, you’ll be responsible for end-to-end development of products and services that align with business objectives.
Work Culture
- Grow your skills, experiment with cutting edge technologies and tools
- An environment that encourages creative thinking and limits red tape
- Collaborate with fellow engineers, product management, clients and end users
- Execute responsibilities effectively and honestly
Skills and Experience
- Minimum 5 years of javascript development experience
- In-depth understanding of javascript and reactjs
- Experience in designing effective data structures and algorithms
- Experience in object-oriented and functional programming paradigms
- Experience in consuming REST web services.
- Experience and understanding of any backend framework would be a plus
- Experience with version control and project management tools
- Excellent oral and written communication (english + 1 local language)
- Analytical and problem-solving skills
- Familiarity with any cloud service provider - aws/digital ocean/azure
Signs you would be a good fit
- You enjoy crafting elegant, well-tested solutions, not just delivering working code
- You have logical and well-researched opinions on existing and new technologies, and relish the learnings and challenges of working on different platforms and products
- You have an entrepreneurial mindset
- You are a quick learner with proven reasoning skills
- You explore beyond your resume
About Eloquent Studio Pvt Ltd
Team of 1-10 people
Located in Pune, Maharashtra, India










