
Job Title: Hotel Operations Executive
Experience: 6 Months to 1+ Years
Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 6 Months to 1+ years in hotel reservations, operations, or customer service.
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.

About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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- Estimate user stories/features (story point estimation) and tasks in hours with the required level of
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quality as per acceptance criteria defined is released as per committed team sprint objectives.
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aspects of the functionality is tested before the product is tested in UAT
- Plan how the features will be tested and should manage the test environments and be ready with the
test data.
- Understands requirements, they create automated test cases thereby ensuring regression testing is
performed on a daily basis. Checks in code into the shared source code repository regularly without
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risks/timelines are appropriately communicated.
Performance testing Roles and responsibilities
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- Designing workload models
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Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
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- Relevant work experience into manual testing.
- Technical background and an understanding of the Aviation industry
- Should have worked with test management tools - like ALM(application lifecycle management) or
other equivalent test management tools
- Good documenting/scripting knowledge
- Excellent verbal and written communication skills
- Good understanding of SDLC and STLC
- Proven ability to manage and prioritize multiple, diverse projects simultaneously
- Must be flexible, independent , self-motivated , Punctual, Regular and consistent attendance
- Automation Testing tools like Selenium (or) QTP (Quick Test Professional) and experience on HP
ALM or Devops, , ETL Testing, SQL
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- Hands on Performance testing tools like HP Performance Tester (LoadRunner), WebLOAD
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Experience Range: 14 to 18 years
Job Location: Pune / Mumbai / Bengaluru - Remote India
About Company:
It is an innovative and forward-thinking start-up, backed by venture capital, dedicated to delivering cutting-edge 'Future of Work' solutions to global industry leaders. Our core expertise lies in Source-to-Pay applications, where it distinguishes itself through a distinctive ServiceNow platform strategy and proprietary AI technologies. What sets us apart from competitors is our unwavering commitment to redefining industry norms and providing unmatched value to our clients. At the helm, we are proud to have a management team comprised of seasoned industry veterans with a proven track record of building and leading successful organizations.
What are we looking for?
We are seeking an accomplished and visionary Director of Marketing to join our high-impact team. As the Director of Marketing, you will be instrumental in shaping and executing our marketing strategy, elevating our brand presence, and driving demand for our cutting-edge SaaS solutions, globally. This role presents a unique opportunity to lead marketing efforts in a rapidly growing company that is reshaping the landscape of Source-to-Pay applications. This role requires a combination of strategic thinking, technical expertise, strong leadership skills, and a customer-centric mindset.
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• Data-Driven Insights: Continuously analyse marketing performance metrics, track ROI, and leverage data-driven insights to refine campaigns and strategies for maximum impact.
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Assist with building estimates.
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Be part of a community of React Native developers who share knowledge and help each
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He/she will be working directly under the CEO and will act as both a technology and business expert, making decisions that will impact the current and future operations of the company.
Responsibilities:
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Setting a vision for how technology will be used in the company.
-
Ensuring that the tech team meets the company’s short and long term needs.
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Outline the goals for research and development.
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Creating timelines for the development and deployment of all product requirements.
-
Acting as a mentor to the tech team members.
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Maintaining a consumer-focused outlook and aiding in the delivery of new features.
-
Managing technology budgets and time frames.
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Driving and planning sprints and ensuring a high tech team velocity.
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Staying on top of technology trends and developments.
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Ensuring all technology practices adhere to regulatory standards.
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Ensuring that there is no system downtime and all products are working seamless.
Requirements /Qualifications:
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Exceptional communication skills (both verbal and written).
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Self-motivated with diligent work ethic, a business acumen, enthusiastic and passionate, exceptional team management skills.
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Should be well versed with Node.js, React js, AWS, Microsoft Azure, flutter, scalable cloud architecture.
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Extensive industry knowledge with an eye towards the future.
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Proactive and efficient time management.
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Ability to delegate efficiently.
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Should have managed and set up teams.
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Process orientation.
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5+ years of experience as an Engineering head.
Salary will be based upon industries standard



