Job Title: Hotel Operations Executive
Experience: 6 Months to 1+ Years
Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 6 Months to 1+ years in hotel reservations, operations, or customer service.
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.
Shubham Vishwakarma
Full Stack Developer - Averlon
About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
Connect with the team
Company social profiles
Similar jobs
Amazon Web Services (AWS)🚀 Hiring: PL/SQL Developer
⭐ Experience: 5+ Years
📍 Location: Pune
⭐ Work Mode:- Hybrid
⏱️ Notice Period: Immediate Joiners
(Only immediate joiners & candidates serving notice period)
What We’re Looking For:
☑️ Hands-on PL/SQL developer with strong database and scripting skills, ready to work onsite and collaborate with cross-functional financial domain teams.
Key Skills:
✅ Must Have: PL/SQL, SQL, Databases, Unix/Linux & Shell Scripting
✅ Nice to Have: DevOps tools (Jenkins, Artifactory, Docker, Kubernetes),
✅AWS/Cloud, Basic Python, AML/Fraud/Financial domain, Actimize (AIS/RCM/UDM)
Job description
The Digital Marketing Specialist will be responsible for working with marketing lead to help generate prospect via digital marketing methods like SEO, provide graphic design help and conduct market research.
**** IT Industry Experience is a Must ****
Work Experience - 3 to 4 years
Job Description:
Key Responsibilities:
- Assist the Marketing Lead in all digital marketing platforms including SEO, SEM, SMO, PPC, marketing database, email, and/or social media.
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Maintain various wordpress based websites
- Measure performance of digital marketing efforts of the website using a variety of Web analytics tools (Google Analytics, WebTrends etc.) and provide regular reports
- Assist in generating reports required for Amzur Quarterly Advisory Board Meetings
- Coordinate the production of content and collateral for marketing (e.g. articles, banners, posters, newsletters, promotional emails, brochures, leaflets)
- Must be able to work quickly on design programs like Illustrator, InDesign, Photoshop, Adobe products
- Must be able to multitask, manage many projects at once, and take direction from the marketing team to execute all design collaterals.
Requirements:
- Minimum 3 years experience in SEO, SMO, SEM.
- Understanding of marketing and technology landscape
- Experience with basic html, css, and CMS (content management systems)/ Wordpress.
- Basic Photoshop design experience.
Behavioural Traits:
- Excellent written and oral communication skills.
- Working knowledge with US markets is a huge plus
- Being a team player is highly recommended
- Ability to manage stress at work
- Object oriented, analytical thought process
Bootstrap
HTML/CSS
jQuery
JavascriptUI Developer Responsibilities:
- Work with other developers to ensure that the website is functional and visually appealing.
- Liaise with the client to gauge their needs and expectations.
- Plan the layout of the website.
- Ensure that the website is optimized for various devices.
- Use analytics to test client enjoyment.
UI Developer Requirements:
- Proficiency in HTML, JavaScript, jQuery, and CSS.
- Knowledge of Adobe Illustrator.
- Good interpersonal skills.
- Understanding of key design principles.
- Good problem-solving skills.
Docker
KubernetesAmazon Web Services (AWS)Experienced with Azure DevOps, CI/CD and Jenkins.
Experience is needed in Kubernetes (AKS), Ansible, Terraform, Docker.
Good understanding in Azure Networking, Azure Application Gateway, and other Azure components.
Experienced Azure DevOps Engineer ready for a Senior role or already at a Senior level.
Demonstrable experience with the following technologies:
Microsoft Azure Platform As A Service (PaaS) product such as Azure SQL, AppServices, Logic Apps, Functions and other Serverless services.
Understanding of Microsoft Identity and Access Management products such including Azure AD or AD B2C.
Microsoft Azure Operational and Monitoring tools, including Azure Monitor, App Insights and Log Analytics.
Knowledge of PowerShell, GitHub, ARM templates, version controls/hotfix strategy and deployment automation.
Ability and desire to quickly pick up new technologies, languages, and tools
Excellent communication skills and Good team player.
Passionate about code quality and best practices is an absolute must
Must show evidence of your passion for technology and continuous learning
Daily report to the Directors with the daily schedule execution plan.
Overseeing the production process
Ensuring the overall production is cost effective & meeting quality standards.
Drawing up a production schedule keeping the TAT in mind.
Working out the human and material resources needed
Being responsible for the selection and timely maintenance of equipment.
Looking after job works / team (such as printing,embroidery) and taking decisions on selection vendors for job work.
Supervising and motivating a team of workers
Identify training needed, if any.
Managing stock control and inventory checks of raw materials and finished goods.
Processing & Managing E-commerce portal. Which includes managing day-to-day order processing.
Managing order, delivery partner dashboards. Generating shipping labels and tracking dispatches.
Handling customer requests of exchange and returns.
Coordinate customer operations to track exceptions. Keep a record of customer interaction, transaction, comments, and complaints
Desired Candidate Profile:
Candidate from the Garment /fashion industry is surely required.
Sound knowledge of Mens Wear Cutting & stitching
Should have excellent leadership, administrative, interpersonal and relationship management skills.
Good communication skills
Skills and Interests:
Must be able to multitask
Have a certain amount of professionalism
Be able to manage time and people efficiently
Be willing to adapt and collaborate with factory environment
Have garment production and planning management experience
Be able to prepare reports and plan
Able to work under pressure
Good at managing budgets
Have good communication and presentation skills
Have a positive attitude to work and be able to motivate a team
- Discover & Scale New Offline Sales Channels to Fuel Growth.
- Monitor Daily / Weekly Business Conversion Funnels and Drive Improvements to Improve Funnel Shape and Deliver Monthly Target.
- Create Granular Bottom-Up Plans, Basis Experiments and Initiatives and Ensure Adherence.
- Hire, Train, Mentor, And Drive Sales Teams Across Geographies.
- Plan, Participate and Represent Company in Trade Shows and Events
- Review Teams and Improve Sales Effectiveness by Using Data-Backed Insights.
- Coordinate And Plan with Cross-Functional Operations, Central Teams to Ensure Smooth Transactions.
Eligibility
- Experience: - 6-9 Years of Operational Experience in Sales/Revenue Delivery Roles
- Strong Academic Pedigree
- Exposure To Fast-Paced Environment of Execution Preferred
- B2C Technology Startup
- Telecom / FMCG /NBFC/Insurance - New Initiatives Team
- Led Teams in Sales / Delivery
Skills Required
- High Level of Ownership, Execution Rigor and Span Control
- Comfortable With Ambiguity
- Ability To Engage and Influence People Cross Functionally
- Connect closely with our team for creation of effective solutions to The Why, What and How Digital Marketing and implementation of the same to create enthusiastic and efficient marketing campaigns for existing and new clients
- A combination of reaching out to prospective clients, who need Digital Media Marketing as well as servicing the existing clients with zeal and energy for extension of period of service.
- Formulating attractive and trendy Social Media Campaigns for the clients and do research on current trends of Social Media for an effective actualization of the formulated plans for extensive reach.
- Analysing and monitoring the effectivity of the social media campaigns and finding newer methods of presenting the same to the clients for their understanding.
- Doing extensive market research and finding the problematic areas and solution to the offerings of the company. Helping in creation of meaningful content for promotion of different offers and other creative of the clients on social media handles.
- Developing an exhaustive content calendar on a weekly/monthly basis for our clients as well as other vital in-house projects .
- Providing unconditional support to our digital marketing team and helping them out in their day to day activities.
Java
MongoDB
PHP
Python
• Ensuring cases/checks are initiated as per client specifications.
• Ensuring consistent quality and delivery.
• Identifying insufficiencies/clarifications within the agreed time.
• Meeting the established service levels and TAT’s.
• Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquette.
• Maintaining integrity, Discipline and confidentiality related to related policies/ procedures.
• Ability to work in a team.
• Communication Skills.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon