Hotel Operation Executive (B2C)

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

• Should have hands-on experience in Web Development
• Good understanding of PHP and Object-oriented programming paradigms.
• Able to understand the project requirements and handle projects independently.
• Strong learning capability.
• Having a good knowledge of jQuery.
• Framework experience would be beneficial.
• Should be comfortable working with the team.
• Should be comfortable with working on any MVC-based framework.
• Work experience in the Codeigniter framework is a must.
• 2 Projects are required in the PHP language.

Job Title: Video Editor (Fresher) / Junior Video Editor

Location: Jaipur, Rajasthan Onsite

Experience: Fresher / 0–1 year

Employment Type: Full-time

Job Summary

We are looking for a creative and motivated Fresher Video Editor to join our team. The candidate will edit engaging video content for social media, marketing, and digital platforms while learning industry best practices under guidance.

Key Responsibilities

• Edit raw footage into high-quality videos
• Create short-form content (Reels, Shorts, Stories)
• Add basic effects, transitions, music, and subtitles
• Maintain brand consistency in all videos
• Organize and manage project files
• Implement feedback and revisions on time

Required Skills & Qualifications

• Basic knowledge of video editing software (Adobe Premiere Pro, Final Cut Pro, CapCut, DaVinci Resolve)
• Understanding of video formats and resolutions
• Creative storytelling mindset
• Willingness to learn and improve skills
• Ability to meet deadlines

Preferred (Good to Have)

• Basic knowledge of After Effects or motion graphics
• Familiarity with YouTube & Instagram content styles
• College projects, internships, or sample edits

Java Developer – Job Description  

Wissen Technology is now hiring a Java Developer - Bangalore with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL.  We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team.  A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consultancy.  

Required Skills:  

• Exp. - 2 to 7 years.  

• Experience in Core Java and Spring Boot.  

• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.  

• Should have the ability to analyze, design, develop and test complex, low latency client facing applications. 

• Good development experience with RDBMS.  

• Good knowledge of multi-threading and high-performance server-side development.  

• Basic working knowledge of Unix/Linux.  

• Excellent problem solving and coding skills.  

• Strong interpersonal, communication and analytical skills.  

• Should have the ability to express their design ideas and thoughts.  

 About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals.  

Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’.  

Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.  

Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.  

We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider. 

Job description :

Functional a. Build client relationship

1. Manage Development and Delivery of technical solutions
2. Manage ways to work across departments including outsource partner
3. Deep dive into Technical integration, content ingestion & reporting of viewership & revenue numbers et.al.
4. Support and maintain technology development strategy
5. Aligning Solutions with architecture
6. Develop coding standards
7. Requirement understanding
8. Provide technical leadership and innovation across all aspects of technology development including Engineering, Bas, QAs, UI/UX etc.
9. Manage delivery teams which includes recruit hire, train, supervise, coach and mentor
10. Project Management Skills
11. Manage Deadlines
12. Manage Deliveries
13. Manage Customers
14. Multitasking
15. Reporting – Customers / ELT
16. Assist in talent acquisition
17. Applying Agile principles in delivery
18. Upto date with latest technology and innovation
19. Good communicator
20. Good understanding of CDN

1. Technical Documentation
2. Coding Best Practices a. Guidelines for Coding Best Practices
3. Cloud Best Practices

1. Tech. Stack Selection
2. Code Review
3. Regression, Functional and Automation QA
4. Caching technologies
5. Tech. Approval & Sign-Off
6. Site / App Performance a. Load & Performance testing
7. Automation testing
8. Code Coverage

1. Code walk-thru
2. System Upgrade
3. Effort Estimation
4. R&D
5. Technical Evaluation a. RFP technical evaluation

1. Deployment
2. Integration
3. Assist in resolving Technical Problems
4. Map Security & Compliance
5. Support Project Management
6. Support DevOps
7. Conducting Technical