Executive Assistant to Chief Experience Officer

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

AI/LLM Test Automation Engineer (SDET)

Location: Bangalore (Hybrid preferred)

Experience: 5-8 Years

Job Summary

We are seeking a Senior Test Automation Engineer (SDET) with expertise in AI/LLM testing and Azure DevOps CI/CD to build robust automation frameworks for cutting-edge AI applications. The role combines deep programming skills (Java/Python), modern DevOps practices, and specialized LLM testing to ensure high-quality AI product delivery.

Key Responsibilities

• Design, develop, and maintain automation frameworks using Java/Python for web, mobile, API, and backend testing.
• Create and manage YAML-based CI/CD pipelines in Azure DevOps for end-to-end testing workflows.
• Perform AI/LLM testing including prompt validation, content generation evaluation, model behavior analysis, and bias detection.
• Write and maintain BDD Cucumber feature files integrated with automation suites.
• Execute manual + automated testing across diverse application layers with focus on edge cases.
• Implement Git branching strategies, code reviews, and repository best practices.
• Track defects and manage test lifecycle using ServiceNow or similar tools.
• Conduct root-cause analysis, troubleshoot complex issues, and drive continuous quality improvements.

Mandatory Skills & Experience

✅ 5+ years SDET/Automation experience

✅ Java/Python scripting for test frameworks (Selenium, REST Assured, Playwright)

✅ Azure DevOps YAML pipelines (CI/CD end-to-end)

✅ AI/LLM testing (prompt engineering, model validation, RAG testing)

✅ Cucumber BDD (Gherkin feature files + step definitions)

✅ Git (branching, PRs, GitFlow)

✅ ServiceNow/Jira defect tracking

✅ Manual + Automation testing (web/mobile/API/backend)

Technical Stack

Programming: Java, Python, JavaScript

CI/CD: Azure DevOps, YAML Pipelines

Testing: Selenium, Playwright, REST Assured, Postman

BDD: Cucumber (Gherkin), JBehave

AI/ML: Prompt validation, LLM APIs (OpenAI, LangChain)

Version Control: Git, GitHub/GitLabDefect

Tracking: ServiceNow, Jira, Azure Boards

Preferred Qualifications

• Exposure to AI testing frameworks (LangSmith, Promptfoo)
• Experience with containerization (Docker) and Kubernetes
• Knowledge of performance testing for AI workloads
• AWS/GCP cloud testing experience
• ISTQB or relevant QA certifications

What We Offer

• Work on next-gen AI/LLM products with global impact
• Modern tech stack with Azure-native DevOps
• Flexible hybrid/remote work model
• Continuous learning opportunities in AI testing

Job Title: Customer Support Intern

Location: In-office (Okhla)

Stipend: ₹10,000 per month

Experience Required: None

⚠️ Please do not apply if you struggle with (English) grammar in your writing. Clear, professional communication is essential for this role.

YMGrad is a dynamic, fast-paced study abroad consulting firm. We specialize in guiding students through their applications to countries like the USA, Canada, Germany, and more.

We’re currently looking for a Customer Support Intern who is passionate about helping students navigate their study-abroad journey. This is an excellent opportunity to gain hands-on experience in the international education space, work closely with our consulting team, and grow into a potential full-time role.

What You’ll Do:

• Communicate with interested candidates and inform them about our services
• Collaborate with students to shortlist universities and guide them in improving their profiles
• Support the consulting team in handling student queries and maintaining smooth communication
• Help optimize client relationships and contribute to positive reviews
• Continuously learn about admissions, scholarships, and visa processes

What We’re Looking For:

• Strong written English with no grammar issues
• Interest in study-abroad processes and student counseling
• Willingness to learn and grow in a fast-paced environment
• Friendly and professional communication skills

What do you get in return?

💰 A monthly stipend of ₹10,000

🤝 The opportunity to work with a passionate, close-knit team that values collaboration and creativity

🌍 In-depth exposure to the world of international education, study-abroad opportunities, and visa processes

🧠  Flexibility and autonomy to bring your ideas to life — we value initiative and self-expression!

🚀 A chance to make real impact by helping students achieve their global education dreams

🎯 A strong candidate can expect a full-time position after completion of the internship!

As a Primary Teacher, you will deliver subject-based lessons to young learners and ensure an interactive and inclusive learning experience. You will focus on developing foundational knowledge in core subjects, track student progress, and maintain a structured classroom environment.

Benefits:

● Exposure to innovative teaching methodologies

● Opportunities for professional development

● Work in a supportive academic environment

Key Responsibilities:

✔ Teach subjects like English, Mathematics, Science, and Social Studies

✔ Design lesson plans aligned with the curriculum

✔ Assess student performance through tests and assignments

✔ Collaborate with parents and fellow educators for student growth

Requirements:

● Bachelor’s degree in Education (B.Ed.) or relevant subject

● Teaching experience in primary grades preferred

Pre-Sales Executive

Company Name:              Asset Infinity (Regd as PcsInfinity Pvt. Ltd)

Location:                           Noida (Hybrid)

Joining:                             Immediate-15 days

No of hires:                       3-5

Reporting:                        CEO/MD

CTC:                                 Confidential

Experience level:              0- 3 years

Profile Summary: We are looking to hire resourceful, efficient, and energetic candidates to join our Team. The candidates will have exposure to our Business & cross-functional teams along with an opportunity to work for a leading asset management solution – Asset Infinity.

Roles & Responsibilities;

• Understanding the client's requirements and then customizing the product/services as per their needs
• Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services
• He/she will be responsible for payment follow up
• Build strong collaborative relationships with cross-functional product development/Onboarding/Customer Success teams
• Be a part of the demo calls and pitch our Product to the customer and explain all the features and product offerings.
• CRM Management – leads, customers, partners, affiliates.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Work on documents- PPT, SOP, Proposal writing, BRD, FRD, SRS, etc, and other project deliverables as and when required.

Qualifications & competencies;

• Preferably an MBA/PGDM, with strong technical education background- B.Tech(IT), BCA will be preferred.
• Excellent selling, negotiation and communication - both written and verbal skills.
• Familiarity with the tools and technologies like Zoho, or any SaaS/ERP-based platforms will be value-added
• Any prior corporate experience will be highly preferable.

• Conducting market research to better comprehend prevailing consumer behaviors.
• Reviewing our former campaigns to ascertain areas of strength and weakness, which could inform subsequent outputs.
• Conceptualizing marketing campaigns that speak directly to the pain points of existing and prospective clientele.
• Creating well-written copy that is free from mistakes.
• Collaborating with graphic designers to improve the appearance layout of outputs.
• Maintaining a database of customers who have opted to receive our correspondence.
• Distributing emails through the use of automation software.
• Monitoring and reporting on the utility of each campaign.

You’re Awesome at:

• Excellent communication skills (Verbal & Written)
• Great understanding of JavaScript
• Excellent hands-on programming experience of NodeJS/Express/SailsJS
• Excellent hands-on programming experience of React/Angular/Meteor/VueJS
• Good understanding of RESTful API development
• Good knowledge of TDD (Test Driven Development)
• Good understanding of MongoDb/mysql/postgres
• Good understanding of AGILE - SCRUM
• Good understanding of GitHUB, SVN
• Experience with designing of overall architecture of the application
• Good understanding of Web Securities and how to implement in application
• Hand-on designing and implementing robust and scalable web service/api
• Hand-on application deployment and cloud platform such AWS/Heroku/GoogleCloud
• Understanding of the Software Development Life cycle

EDUCATION: MBA/PGDM in Marketing, Bachelors in Marketing, or related experience in marketing / Bachelor’s or master’s degree in marketing or a related field

EXPERIENCE: 3-5 years of experience in Digital Marketing, SEO, & Social Media content creation and functions in Service Industry. Proven working experience in digital marketing, particularly within the B2B Industry.

WORK-LOCATION:

Koregaon Park, Pune. Onsite. Full time employment

COMPETENCIES / SKILLS:

This position will be responsible for Digital Marketing Strategies, managing marketing agencies, managing a team of SM associates, generating organic and paid leads from electronic, social, and digital media. The profile would require to:

• Develops digital marketing strategy by studying target market, tracking changes in given metrics to achieve the marketing goals, identifying customers and their current and future needs, and monitoring the competition.
• Plans and executes all web, SEO/SEM, database marketing, email, social media, and PPC advertising campaigns.
• Collaborates with internal & external teams to create content and SEO strategies and optimize user experience.
• Experience in setting up and optimizing PPC campaigns on Google & Facebook.
• Designs, builds, and maintains our social media presence.
• Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, Search Console Hubspot, WebTrends, SEMRush, etc.)
• Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
• Measures and reports performance of all digital marketing campaigns and assesses against goals KPI.
• Identifies trends and insights, and optimizes spend and performance based on the insights.
• Brainstorms new and creative growth strategies through digital marketing.
• Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.
• Maintains digital marketing staff by recruiting, selecting, orienting, and training employees.
• Maintains digital marketing staff job results by counselling and disciplining employees; and planning, monitoring, and appraising job results.
• Develops digital marketing staff by providing information, educational opportunities, and experiential growth opportunities.

PERSONALITY & OTHER TRAITS:

• Should be highly up-to-date with changing marketing trends web technology
• Must have good writing skills with attention to details.
• Designs, builds, and maintains our social media presence.
• Must be able to think creatively about innovative approaches to marketing and increase brand awareness.
• Excellent communicator, Smart, Charming, Extrovert, Disciplined, Punctual, Mature & Good team player.
• Good IT skills in Word, Excel, Outlook & Presentation.
• Working knowledge of HTML, CSS, word-press website development and constraints.

Key Skills

Social Media Content Creation / SEO / Content Marketing/ B2B Marketing / SEM / Backlinks Building / Campaign Management / Facebook Ads / Google AdWords