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Delivery Supervisor
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Delivery Supervisor
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Delivery Supervisor

at Furniture

Agency job
2 - 5 yrs
₹4L - ₹6L / yr
Bengaluru (Bangalore)
Skills
Service delivery
Installation

Role Overview

We are looking for a Delivery Supervisor – Last Mile to own and deliver a white-glove, hassle-free delivery and installation experience. This role requires the individual to be physically present at customer sites on delivery days, acting as the single point of accountability for end-to-end last-mile execution.

This is a hands-on, execution-focused role ideal for candidates with experience in furniture delivery, installation coordination, or site supervision.

Key Responsibilities

  • Be present at the customer location during scheduled delivery and installation.
  • Act as the single point of ownership for end-to-end last-mile execution.
  • Ensure products are delivered, unpacked, assembled, and installed as per approved drawings and specifications.
  • Coordinate in real time with OEM/vendor dispatch teams, installers, carpenters, technicians, and logistics partners.
  • Ensure on-time arrival, correct installation sequencing, and minimal waiting time at site.
  • Represent the brand professionally and communicate timelines and next steps clearly to customers.
  • Inspect products for transit damage, finish issues, or missing parts prior to installation.
  • Ensure safe handling of furniture, site cleanliness, and protection of customer property.
  • Resolve on-ground issues independently and escalate only when necessary.
  • Update delivery status, issues, and customer feedback accurately in internal systems.

Success Metrics (KPIs)

  • On-time delivery and installation percentage
  • First-time-right installation rate
  • Customer satisfaction / NPS at delivery stage
  • Damage and rework incidence
  • Number of escalations per delivery

Ideal Candidate Profile

  • Experience in last-mile delivery, installation, or site coordination (furniture or interiors preferred)
  • Strong coordination and stakeholder management skills
  • Customer-first mindset with high attention to detail
  • Calm, solution-oriented approach in high-pressure situations
  • Willingness to travel and be on-site for deliveries


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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