Delivery Supervisor at Furniture · Bengaluru (Bangalore) · 2 - 5 years · ₹4L - ₹6L / yr · Posted 6 Jan 2026
Role Overview
We are looking for a Delivery Supervisor – Last Mile to own and deliver a white-glove, hassle-free delivery and installation experience. This role requires the individual to be physically present at customer sites on delivery days, acting as the single point of accountability for end-to-end last-mile execution.
This is a hands-on, execution-focused role ideal for candidates with experience in furniture delivery, installation coordination, or site supervision.
Key Responsibilities
- Be present at the customer location during scheduled delivery and installation.
- Act as the single point of ownership for end-to-end last-mile execution.
- Ensure products are delivered, unpacked, assembled, and installed as per approved drawings and specifications.
- Coordinate in real time with OEM/vendor dispatch teams, installers, carpenters, technicians, and logistics partners.
- Ensure on-time arrival, correct installation sequencing, and minimal waiting time at site.
- Represent the brand professionally and communicate timelines and next steps clearly to customers.
- Inspect products for transit damage, finish issues, or missing parts prior to installation.
- Ensure safe handling of furniture, site cleanliness, and protection of customer property.
- Resolve on-ground issues independently and escalate only when necessary.
- Update delivery status, issues, and customer feedback accurately in internal systems.
Success Metrics (KPIs)
- On-time delivery and installation percentage
- First-time-right installation rate
- Customer satisfaction / NPS at delivery stage
- Damage and rework incidence
- Number of escalations per delivery
Ideal Candidate Profile
- Experience in last-mile delivery, installation, or site coordination (furniture or interiors preferred)
- Strong coordination and stakeholder management skills
- Customer-first mindset with high attention to detail
- Calm, solution-oriented approach in high-pressure situations
- Willingness to travel and be on-site for deliveries
Shubham Vishwakarma
Full Stack Developer - Averlon
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Company Profile
Geotrackers Mobile Resource Management Pvt. Ltd.
Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.
Job Title: Customer Support Officer
Experience : 2-7 years
Job Description
● Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles
● Manage daily installation / post installation schedule for pan-India locations
● Co-Ordinate with customer team & field staff for schedule assignment
● Manage all customer facing correspondence on Email/Mobile/Whatsapp , regarding service requests
● Follow-up with customer within a 24hour period in regards to the initial phone call or email
● Ensure TAT between 24-48 hours for all service schedules for Pan-India locations.
● Raise repair invoices to customers
● Manage inventory of spares and consumables
● Manage logistics for supplying fresh spares to service technicians pan India
● Co-ordinate with service technicians for return of defective goods to Head Office
● Manage Ensure service technicians
● Conduct Training Sessions for technicians
● Support to field staff
● Generate Monthly failure report with analysis : Technician / Product / Model / Area wise
● Supervision and monitoring of repairs and trouble shooting of all the GPS devices.
● Handling Reports management in ERP
Desired Profile
● At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations
● Must have network of service technicians for fitting electrical accessories on atleast 100+ locations
● Computer Savvy
● Good Skills on Excel
● Strong Communication Skills
● Ability to diffuse volatile situations with professionalism and courtesy
● Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time.
● Excellent analytical and conflict resolving skills
● Willing to travel for purposes of hiring, training and managing service technicians.
Job Responsibilities:
Handle last-mile delivery calls to ensure successful order deliveries and reduce RTO.
Contact customers with abandoned carts and assist them in completing their purchases.
Resolve customer queries related to orders, deliveries, returns, exchanges, refunds, and cancellations via phone, WhatsApp, email, or chat.
Coordinate with logistics and internal teams for timely issue resolution.
Maintain accurate records of customer interactions and follow-ups.
Requirements:
Good communication skills in Hindi and English.
Basic computer knowledge (Excel, Google Sheets, CRM/Shopify preferred).
Strong customer service and problem-solving skills.
0–2 years of experience in customer support or telesales is preferred.
Key Skills: Customer Support, Calling, Follow-ups, Order Management, Problem Solving, Communication.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon