Enterprise Sales - SaaS Property Technology

What you’ll do:

• Work closely with the founders and the team to plan, design, and build the next iterations of Dyte’s video-audio APIs.
• You will collaborate closely with other engineers of the team and lend your help in your areas of expertise.
• Build micro-services to support new functionality.
• Build best practices to improve the current API workflow.
• Help us scale our current micro-service framework to support a multi cloud, multi region environment.
• Work closely with the media and the infra team to optimise the performance and reduce the latency of our API framework.
• Help design and develop the next iteration of our observability platform.
• Mentor and hire Junior Developers.
• Ensure that our customer’s experience is the best it can be. You might have to interact with the dev team of our clients.

Who you are:

• 5+ years of experience working as a software engineer in a fast paced environment.
•  Well versed with Golang or Javascript.
• You are intensely curious and passionate about the prospect of diving deep into multiple technologies, platforms, and problem spaces, even if they are currently unfamiliar.
• You embrace uncertainty. Our space is a rapidly growing one and specifications are continuously changing.
• You care about the user experience and know-how to build user-friendly web applications.
• You have experience with continuous delivery. Experience with AWS is a bonus.
• You have a working understanding of object-oriented and functional programming paradigms.
• You care about web technologies, exploring data, and software design (and video calls!).
• You have excellent analytical and problem-solving skills, and can communicate your ideas.
• Experience with WebRTC, iOS, Android, or C++ development is a bonus.
• A degree in Computer Science or a similar area are bonuses.

Our Perks:

1. Competitive Salary
2. ESOPs
3. Medical Insurances
4. Friendly leaves policy
5. 100% Remote Option

Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc

CTC: 12 to 15 LPA*

Experience: 3+ years

Location: Remote

Work timings: Flexible. Based on overlaps with US timezone.

*The offered CTC will depend on your interview performance and past experience

🤩 So, what is Sumtracker?

Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.

📄 The role & what we are looking for

Responsibilities:

• Develop in depth understanding of how Sumtracker works
• Take full ownership of Customer Success and Support
• Work in flexible timings to give support to clients in US timezone
• Give online demos and take customer support calls
• Reply to customer support tickets
• Create help documentation and help videos
• Send client communication regularly
• Improve customer onboarding
• Take client follow ups and reviews
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation

Must Haves

• You have 3+ years of professional experience working in Customer success team in a SaaS company
• You are well versed with Customer ticketing softwares
• Have great communication skills
• You are open to learning new stuff (super important).
• You are humble, kind, and are open to feedback (super duper important).

Why should you join us?

• Attractive salary with annual performance based increments
• 100% remote company
• You get to take on a pivotal role in taking your work profile to the next level
• Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
• Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
• Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.

🙋‍♀️ Team, culture and perks

Here are some of our core values to give you a sense of who we are as a team:

• You should be ready to work in small teams.
• We like to take ownership of our work and expect the same from our team members.
• We’re super transparent. We all know what everyone’s working on and how’s the company doing.
• You can directly share and receive feedback with the founders at any time.
• You’ll get the freedom to work 100% remote
• We organise yearly get together for the team offsite

🤙 What’s the interview process like?

Yes, we do have a process, and it’s simple.

Step 1: Fill a form with relevant questions for the profile

Step 2: Complete a task to judge your skills

Step 3: Interview round and Reference check

Step 4: Another task round to to judge your skills

Step 5: Job Offer (contingent on the above steps).

Welcome to the Sumtracker team!

So, think we’re a good fit? Then let’s roll.

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience
• Developing ideas for new programs, products, or features by monitoring industry developments and trends
• Recording data and reporting it to proper parties, such as clients or

  • leadership

• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members
• Taking lead on projects, as

• Research new prospects and generate interest through e-mailers and cold calling
• Follow up with prospects for feedback on the sales process
• Team up with channel partners to build a pipeline of exciting deals
• Update CRM software on existing prospects and customers contacts
• Route qualified opportunities to the appropriate sales executives for further action
• Market research for identifying prospects.
• Generating account-level contact information
• Lead Generation & Qualification
• Inside Sales via remote selling (online/phone)
• Closely working with field sales team for closures
• Managing engagement with leads remotely (online/phone)
• Support marketing team during branding and lead generation events.
• Experience in Inside Sales function in SaaS-based companies or IT Enterprise B2B Sales
• Experience in SaaS/HR Tech Vertical will be preferred

• Must maintain and exhibit the highest standards of ethical conduct
• Proven ability to generate a pipeline for the sales team in B2B sales
• Have worked in Software / IT companies
• Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
• High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy