Senior Functional Consultant Dynamics Ax/365

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Roles & Responsibilities:

Create an inspiring team environment with an open communication culture

Set clear team goals.

Delegate tasks and set deadlines.

Oversee day-to-day operations.

Monitor team performance and report on metrics.

Discover training needs and provide coaching.

Listen to team member feedback and resolve any issues or conflicts.

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking.

Suggest and organize team-building activities.

Coordinating internally with different departments in order to give quick resolution to the seller.

Timely delivery of the goals and metrics.

Eligibility:

Good communication and writing skills are required.

Flexibility to work in the 6-day working environment.

Graduates can apply.

Minimum 2 years experience as TL.

Robotics trainer ---

* Hands on experience in technical content writing.

* Embedded C, microcontrollers like ARM, PIC, AVR.  

* Communication protocols like CAN, I2C, SPI.

* Basics of Robo control mechanism.

* ADC nad DAC interfacing with sensors.

* Good Communication skills.

D

Hands-On Experience in the following technologies and should be immediately available :-

Core Java 8 Integrations - REST and SOAP MVC Postgres Spring, Spring Boot, Maven, Gradle AWS Docker CI CD Event driven Architecture React-jQuery, JS Splunk and Observability Tools.

Good to Have - MuleSoft or ETL Tools knowledge.

JOB RESPONSIBILITIES

# Handle the design, architecture, development, code review, and testing of key applications.

# Design client-side and server-side architecture, and write effective APIs

# Build the front-end of applications through appealing and mobile responsive visual design

# Work closely with the product management and design team to define feature requirements and deliver the product that mater ially impacts the business and improves the customer experience

# Identify performance bottlenecks and come up with novel ways to solve them.

# Develop technical documentation, work with analysts to continuously improve software.

SPECIALIZATION

Applications deploy new technologies rapidly to help grow the businesses while controlling IT costs. At Mindtree, we integrate the right tools, technologies and processes to eliminate redundancies, reduce costs and deliver a best-in-class applications portfolio using our end-to-end workflow-driven managed services platform. Our application services team acquires a deep understanding of the application portfolios and business processes to help manage the transition. Across various industry groups t hat we serve, we standardize processes and establish a baseline for continuous service improvement and implement agile, lean IT, DevOps and test automation..

Thingworx Developer/Sr Developer

Required experience range between 3-6 years.

· Thingworx Navigate experience desired

· Languages - Java, JavaScript & CSS

· Experience in Core Java, Java collections & Oops Concept

· Databases – MySQL, MS-SQL

· Having good working knowledge with XML, JSON.

· Design and Application development using Thingworx version - (8.2,8.5,9.X)

· ThingWorx service creation using JavaScript

· Develop ThingWorx extension using Java

· ThingWorx service creation using Java Extension

· ThingWorx mashups design and development

· Data storage in ThingWorx - Stream/Value Stream/Data Tables

· Integration with source/target system using REST API, data Files.

· Familiar with Agile Methodologies (SCRUM)

· Thingworx Integration with 3rd apps preferred and will be added advantage

JOB SUMMARY

Looking for a candidate to join a team involved in solving challenging problems in the ecommerce domain. We are seeking candidates having hands-on experience working with Hybris-based implementations.

PRIMARY RESPONSIBILITIES

As a Senior Developer – Hybris, you will translate client requirements into technical designs, design schemas, implement custom extensions, create product and product variants and integrate with search engines, unlocking the business value of Hybris.

You will independently drive design decisions to ensure the necessary health of the overall solution.

You will teach, mentor and share knowledge, improve processes and develop systematic solutions to problem patterns.

• Develop Digital Consumer experiences based on a foundation of Hybris.

• Design and develop awesome features such as product search & navigation, order management, promotions, store locator, social ecommerce, back-office customization, etc.

• Diagnose and solve technical problems related to commerce and Hybris implementation.

• Interact with clients to create end-to-end specifications for ecommerce solutions.

• Provide inputs and direction to associates in the team on design and implementation.

• Collaborate with your architect to define implementation processes and quality gates and standards.

• Write application code that exceeds the defined quality standards by using best practice

• Review design and code for your peers

SECONDARY REQUIREMENTS

A good Hybris Senior Developer:

• Is aware of the different front-end technologies including HTML, CSS, JavaScript, jQuery, Angular4 and React

• Knows the DevOps processes and technologies including Jenkins, Ansible, Chef, etc.

• Understands Agile Software development methodology