Senior QA

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

The ideal candidate will have :

- 3+ years of experience in developing and maintaining customer AS/400 software applications (e.g. Customer Master file, Invoicing, Sales Reporting, Cash Processing, Customer Service)

- Experience with multiple programming languages and systems.

- 3+ years of experience with RPG, CL Programming, PDM, SDA, DBU, Query/400

- 3+ years experience with ILE Advanced concepts (Procedures, Service programs, Functions, Free RPG coding syntax)

- 3+ years of experience with complex SQL concepts and programming.

- 3+ years of experience with data retrieval and integration across multiple platforms.

- 3+ years of experience with Stored Procedures development using the ANSI SQL standard.

- Experience with FTP concepts and automation.

- Bachelor's degree in Technology (MBA preferred)

- The ability to effectively work independently and as part of a team providing direction and mentorship to others as needed.

- Ability to travel as business needs require.

- Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates. Must be able to design solutions and form/drive related plans

- Excellent verbal and written English communication skills. Demonstrated proficiency in technical writing is required

- Having been on-site in the USA would be an added bonus.

Additional Requirements :

- Experience with IBM RDI Tools (Rational Developer for System i)

- Experience in any change management tool.

- Experience with Help Systems SEQUEL.

- Experience with HTML and JavaScript.

- Knowledge of AGILE development standards/services and networking techniques.

- Reporting to AS400 Manager.

Hiring for Java Developer Freshers to Experienced with probation training come full time employment.

Our client is a leading mid-market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking & Portfolio Management Services. 

Candidate shall be responsible for:

• Relationship management focusing on acquiring and nurturing mid-sized & large Corporates.

• Own the overall sales strategy on lead management, team & targets for your region focusing profitability and market share.

• Strong network across C-level executives of large & mid-sized corporates. • Build the overall sales playbook, training and recruit a sales team to grow quickly across the region.

• Design value proposition/ client acquisition pitches and knack of closing deals efficiently 

• Update and educate oneself continuously on happenings in marketplace, local environment, opportunities etc. which have direct bearing on local operations. • Ensure all necessary knowledge enhancement efforts (including certifications wherever applicable). 

• Good networking with the Insurance Companies / TPAs & other key stake holder relevant to insurance broking arena.

Requirements

Qualification: MBA (Finance / Marketing) or equivalent degree from Tier I & II campus.

Experience: 6 to 10 years of exp in General Insurance Broking / Sales mainly into relationship management.

Other Requirement: 

• Superior technical skills required to understand and propose products or solutions by focusing on client requirements.

• Demonstrated ability to manage multiple stakeholders, communicate effectively with executives and balance competing priorities.

• Strategic thinker with excellent communication skills and attention to detail, as well as having the ability to communicate complex details simply.

Duties & Responsibilities

You will be responsible for

● Working closely with our digital marketing team to develop digital marketing plans.

● Track and report digital marketing plans for effectiveness and efficiency.

● Assist our digital marketing team with Off page, On page & Technical SEO activities.

● Produce content for content marketing & for On page optimization.

● Track keyword rankings

● Keep track of the latest trends in the industry and communicate ideas for improvement with the team. Skills and Qualifications A successful Digital Marketing Intern needs various skills and qualifications to perform the required duties of their role.

Essential skills for this position include the following:

● Strong written & verbal communication skills

● Creativity and ability to develop engaging content

● Detail-oriented and highly organized.

● Prior experience in digital marketing or related field is a plus.

● Proficiency with word processing, spreadsheet and presentation software

● Knowledge of basic design tools will be an added advantage.

● Ability to quickly learn and process information

● Organization and time management skills

● Strong desire to learn along with professional drive

● Solid understanding of different marketing techniques

● Passion for the digital marketing industry and its best practice

We are looking for a self-driven, passionate Android developer who can join our mission in building a product that solves real problems in the simplest and most elegant manner possible. We want to make financial services inclusive and accessible to all.

Welcome aboard if:

- You have done Android development with Kotlin and some state management frameworks for at least 1 year

- You push the code to Git before you leave the office

- You take pride in building the features and take end-to-end ownership

- You love Agile and believe in writing more than enough tests, code reviews, and iterative development

Responsibilities:

• Exploring and visualizing data to gain an understanding of it, then identifying differences in data distribution that could affect performance when deploying the model in the real world.
• Verifying data quality, and/or ensuring it via data cleaning.
• Able to adapt and work fast in producing the output which upgrades the decision making of stakeholders using ML.
• To design and develop Machine Learning systems and schemes. 
• To perform statistical analysis and fine-tune models using test results.
• To train and retrain ML systems and models as and when necessary. 
• To deploy ML models in production and maintain the cost of cloud infrastructure.
• To develop Machine Learning apps according to client and data scientist requirements.
• To analyze the problem-solving capabilities and use-cases of ML algorithms and rank them by how successful they are in meeting the objective.

Technical Knowledge:

• Worked with real time problems, solved them using ML and deep learning models deployed in real time and should have some awesome projects under his belt to showcase. 
• Proficiency in Python and experience with working with Jupyter Framework, Google collab and cloud hosted notebooks such as AWS sagemaker, DataBricks etc.
• Proficiency in working with libraries Sklearn, Tensorflow, Open CV2, Pyspark,  Pandas, Numpy and related libraries.
• Expert in visualising and manipulating complex datasets.
• Proficiency in working with visualisation libraries such as seaborn, plotly, matplotlib etc.
• Proficiency in Linear Algebra, statistics and probability required for Machine Learning.
• Proficiency in ML Based algorithms for example, Gradient boosting, stacked Machine learning, classification algorithms and deep learning algorithms. Need to have experience in hypertuning various models and comparing the results of algorithm performance.
• Big data Technologies such as Hadoop stack and Spark. 
• Basic use of clouds (VM’s example EC2).
• Brownie points for Kubernetes and Task Queues.      
• Strong written and verbal communications.
• Experience working in an Agile environment.