Engineering Lead

Key Deliverables (Essential functions & Responsibilities of the Job):

 Maintains MDs appointment schedule by planning and scheduling meetings, conferences,

teleconferences, travel. Assist in ensuring prompt and effective follow up on all Internal and external

meetings based on Calendar information.

 Single Point of contact from MD’s office for all business and administrative tasks/queries.

 Interactions with external agencies on behalf of the MD.

 Responsible for Data Management, MIS reporting, Dashboard Analysis, Presentations, Planning,

Strategizing, Monthly / Quarterly analysis and reviews and other business management

 Assist MD in data analysis and in key business parameters correlation for taking vital business decisions.

Hands on experience in preparing analytical reports & undertaking comparative studies. Coordination

with other department heads for business key parameters movement.

 Preparation of Business presentation for Board.

 Manage and ensure execution of specific assignments / projects initiated by the MD. Ensuring that

strategic initiatives are driven across the organization and key projects are tracked and monitored.

 Competition Scanning & Analysis of Industry Peers/New business

Key relationships and stakeholders

 Leadership Team

 All Functional Teams – India & UK

mail updated resume with current ctc, expected ctc, notice period

email: jobs[at]glansolutions[dot]com

satish: 88 O2 74 97 43

The ideal candidate will develop relationships with individuals seeking hair loss treatment consultations, offering tailored solutions based on factors such as facial features, age, profession, personality, and expectations.

Responsibilities:

• Conduct comprehensive hair assessments to determine the stage of hair loss.
• Educate clients on the fundamentals of hair loss and provide personalized counseling based on their needs.
• Understand client expectations, present suitable procedures and products, and articulate achievable outcomes through visual aids.
• Establish daily consultation and conversion targets, analyzing performance regularly.
• Meet monthly conversion goals, contributing to revenue growth at the studio.

Qualifications and Skills:

• Bachelor's degree in Business or equivalent practical experience.
• Preferred age: 32 years and above.
• Minimum 5 years of experience in sales consulting and business intelligence.
• Strong written and verbal communication skills.
• Ability to multitask, organize, and prioritize workload effectively.
• Customer-centric approach to sales and service.

This position offers an opportunity to engage deeply with clients, providing them with informed guidance and solutions tailored to their individual needs, while contributing significantly to the studio's growth objectives.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Project Management

• Develop the integrated project plans to determine time frame, procedures for accomplishing projects
• Assess consolidated project plans for dependencies, gaps and continued business value
• Plan and manage project closure and/or transitions
• Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
• Conduct project reviews to recommend changes to project schedules or resource requirements
• Document and track project scope, changes, issues and risks that affect implementation
• Facilitate the daily stand-up to achieve team consensus
• Eliminate conflicts and assist in developing solutions to manage roadblocks
• Plan and manage testing cycle with customer

Customer Success

• 3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
• Building management systems
• Security systems / cameras; sensors; beacons
• IOT implantation within campuses / buildings
• IT security systems – understanding of the way they work / get implemented
• Comfortable with client interactions and working with client’s vendors / partners

Other Areas:

• Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support

Information/data. Maintains a working knowledge of business unit’s available product and service offerings.

Requirements:

Qualifications

• Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.

Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains

• At least 4 years of experience in IT Project Management role and 6 years total professional experience
• Strong communication skills, well-versed in English (spoken and written) to facilitate cross border

Communications and collaborations

• Strong stakeholder management skills to communicate across various departments and levels
• Strong time management skills, detailed and results-oriented
• Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
• Experience with agile and project management software like Jira
• Committed to the values of integrity, accountability, and customer centric

• 5+ years hands-on experience with designing, deploying and managing core AWS services and infrastructure
• Proficiency in scripting using Bash, Python, Ruby, Groovy, or similar languages 
• Experience in source control management, specifically with Git
• Hands-on experience in Unix/Linux and bash scripting
• Experience building, managing Helm-based build and release CI-CD pipelines for Kubernetes platforms (EKS, Openshift, GKE) 
• Strong experience with orchestration and config management tools such as Terraform, Ansible or Cloudformation  
• Ability to debug, analyze issues leveraging tools like App Dynamics, New Relic and Sumologic 
• Knowledge of Agile Methodologies and principles 
• Good writing and documentation skills
• Strong collaborator with the ability to work well with core teammates and our colleagues across STS

Brewhackers Technologies is a place for creative people to develop themselves and thrive in a rapidly changing world. We are developing a service to help people consume and share ideas that matter faster and more efficiently. We deliver this through an app for iOS and Android.

We are small team so :

• Passion for the problem is our secret sauce. At a startup, everyday is a struggle but we get through that by keeping our eyes on the prize.
• We find a way or make a way. No excuses.
• We thrive in uncertainties. We have more questions than answers and more opportunity to learn new things.
•  

Our tech stack is made of :

• Node.Js, PostgreSQL, AWS on the backend
• Flutter on the front end.

We are looking for a full-stack engineer with a passion for product and delivery. This is the type of job where you are pushed in cold water and you have to learn to swim by yourself. Your personality and your traits matter more than your tech expertise:

• We are looking for an independent, responsible person. Mainly because there is no time for micro-management. We expect you to be able to carry your own weight and be a reliable partner.
• We are looking for a fast learner. We may need to use technologies that you never used before. That should not scare, but excite you. In most cases we may not even know what we need and you may have to propose something.
• We are looking for you to get stuff done. We work in weekly sprints because we believe in consistent delivery over big lengthy releases.
• We want you to be proactive. We appreciate conviction way more than consensus. Words are nice, opinions are cute … but proactivity in action is golden.
• We want you to be a partner for your colleagues in the dev team. Help or lead the planning process, code reviews, commits etc. Provide guidance and help your colleagues when they get stuck.
• We want you to be an over-communicator. We are remote-first and it’s up to you to show your work, explain your ideas or highlight problems.

Now on technology, these would be nice:

• Experience with Javascript.
• Experience with mobile development (native or hybrid)
• Experience with interface building frameworks (React, Angular, Vue etc)
• Experience with Node.JS, Express Framework and GraphQL
• Experience with SQL and NoSQL databases