Director of Engineering

Job Summary:

We are seeking a skilled C Developer to work on Linux-based applications, focusing on designing, developing, and optimizing system-level and embedded applications. The ideal candidate will have strong proficiency in C programming, experience in Linux environments, and a nice-to-have background in Point of Sale (POS) applications.

Key Responsibilities:

✔ Develop and maintain C-based applications for Linux environments, ensuring high performance and reliability.

✔ Work with system-level APIs, inter-process communication (IPC), multi-threading, and memory management.

✔ Optimize Linux system performance and troubleshoot low-level issues.

✔ Integrate and enhance POS systems (if applicable) with custom business logic and security features.

✔ Work with device drivers, hardware integration, and embedded systems if required.

✔ Collaborate with cross-functional teams, including product managers, testers, and other engineers.

✔ Perform code reviews, debugging, and performance tuning to improve application efficiency.

✔ Ensure compliance with security standards and industry best practices.

Required Skills & Qualifications:

✔ Strong proficiency in C programming with experience in system-level programming on Linux.

✔ Experience with Linux internals, shell scripting, and debugging tools (GDB, Valgrind, Strace, etc.).

✔ Knowledge of multi-threading, IPC (pipes, message queues, shared memory), and network programming.

✔ Familiarity with SQL or NoSQL databases for data storage and retrieval.

✔ Experience with Makefiles, CMake, and version control systems (Git, SVN, etc.).

✔ Knowledge of POS-based application development (optional but preferred).

✔ Ability to troubleshoot performance bottlenecks and security vulnerabilities.

 good experience in Software services based company (no product based companies)

- Excellent written and verbal communication skills 

- 2+ years of experience in preparing sales documents like proposal, feature listing, SRS etc

- Capable of opening, implementing, and sustaining new sales channels

- High lead conversion ratio and deep knowledge of entire sales cycle

- Advanced knowledge for sales closing and negotiation

- Team handling experience would be an advantage

- Closing high ticket projects would an advantage

- Technical and functional know of software development would be mandatory

- Must have a good understanding of different domains like social media, CRM, Marketplace, SAAS based applications etc.

Job description:

Job Title: Shopware Developer

Company: Vitec Visual Pvt Ltd

Location: Surat, Gujarat (Onsite)

Company Description:

We are Vitec, a company full of talents, tech nerds, and motivated people who work on our vision every day with dedication and conviction. Our vision is to become the 360° Software Development Partner of customers worldwide. If you get that, we got you: We offer everyone a professional environment with great opportunities to improve their skills, learn new trending technologies/methods, and become part of a caring family of goal-getters! As 360°Software Development Partners, we build and maintain unique and complex solutions with a team of great individuals who love their work and who know responsibility not only from hearing it but who living it. For this reason, we only hire the best and most motivated. Joining Vitec means becoming a family member and making the impossible possible every day.

Skills & Qualifications:

• 2+ years of proven professional experience as a shopware developer.
• Knowledge of HTML/CSS, jQuery and design framework, web services, JSON, etc.
• Experience in a scripting language like JavaScript
• Proved knowledge of plugin development
• Understanding of key functionality like rule builder, flow builder, etc.
• Understanding of Shopware database and relation
• Strong knowledge of Shopware APIs, API versioning, and documenting
• Strong knowledge of data modeling
• Experience in application architecture, server management, and performance
• Experience with design principles such as SOLID, OOP
• Solid analytical and conceptual skills in designing complex technical solutions from scratch
• Proactive nature with a proven user experience and understanding of web solutions
• Strong teamwork skills in building, implementing, and maintaining large digital products across cross-disciplinary roles.
• Sharing knowledge with others and helping others to grow is a matter of course for you.
• Strong English communication skills in speaking and writing

A day in the life of our shopware team :

• Deliver a complete, functioning, high-end code following clear software development processes and best practices.
• You will be responsible for your tech stack in projects and lead all components, from concept, design, code, testing, integration, deployment, monitoring, enhancements, etc.
• Lead the creation of large enterprise architectures following best practices in performance, scale-ability, and security.
• Writing tested and documented code.
• Coordinating and communicating with other project team members to design the best solution for our end customers.
• Contribute proactively towards the project goal and don’t hesitate to escalate a topic if it goes wrong. Mentor less experienced family members and contribute actively to our company foundation

Best regards!

Customer Support Executive Responsibilities:

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

• Excellent interpersonal and written and oral communication skills.
• Excellent computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Fluent in English
• Office Work Location: Malad (East) Mumbai, Maharastra.

• Proven experience in any high-level programming languages like Java (Preferably)
• Strong knowledge of data structure, algorithms and coding
• Experience with any Messaging technologies like Kafka or Rab-bitMQ, etc.
• Proven experience in database technologies like NoSQL
• Hands-on experience with Spring, Spring Security, Spring boot, and Hibernate framework.
• Working knowledge of developing Restful Micro services.
• Strong analytical, problem-solving skills.
• Attend team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
• Ability to understand the Platform/domain of the business in detail & Ability to multi-task.
• Good communication and organizational skill

Responsibilities :

• Determine the scope based on requirements, designing and building security components, and testing efforts, including stating the scope of work, calculating the resources, required in delivering the services and advising the senior system engineer preparing the quotation
• Install and configure services as per the approved implementation plan
• Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline.
• Provide level 1/2 support (basic hardware break-fix & troubleshooting of hardware and software issues) for installed services
• Provide technical deliverables such as high-level design documents, user acceptance test (UAT) doc and as-built documentation
• Provide outstanding quality of service and meet predefined customer service level agreements (SLAs)
• Undergo technical training and obtain technical certifications that are required to meet suppliers' mandatory technical requirements
• Conduct knowledge transfer training (where required)

Knowledge, Skills and Experience :

• Minimum 3 years of relevant experience
• Certified in at least one of the technology domain (Infrastructure hardware and software, network, security)
• Expertise on any two firewalls Specially - Palo Alto, Checkpoint, Fortinet, WAF
• Strong technical knowledge on the assigned solution domain/product
• Expertise in enterprise security products implementation, migration and support.
• Implements security solutions infrastructure and/or application including the design, configuration, development, testing and deployment of security-related technologies such as Firewalls, WAF, LB , IDS/IP
• Strong interpersonal skills with a customer-centric attitude; oral and written communication skills
• Strong attention to technical details, priority management and planning skills
• Ability to work independently with little to no supervision
• Results-oriented
• Security Certifications such as CCNP/CCIE Security or CCSA/CCSE/CCCP/PCNSE/Fortinet NSE1/2/3/4 are desirable

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives

 Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

We are an IT Services and Product Development company, headquartered in Bangalore, that develops ERPs, Mobile Apps, and Web-Apps for our clients and customers globally.

Our Engineering team is looking for a Sr. Full-Stack Engineer to join our base in Bangalore, KA. Your key role will be to lead architectural level discussions, define performance upgrades, undertake new initiatives to groom our engineering team and provide valuable insights on all levels. If you are a problem solver with a unique way of thinking from a technology POV, and a great team player, we have the right role for you.

A high level overview of what this role looks like:

Engineering – 50% of time: As a leader, you will be undertaking engineering tasks which are complex in nature and also work on big modules and define the architectural layouts, both on Application, API and Database level.

Problem Solver - 30% of time: Be a Problem Solver, help our Engineering team to come up with a new solution that makes our applications - scalable, high in performance, reliable, and secure. This includes having ability to drive engagement on Engineering and also from DevOps Point of View.

Training & Improvements – 20% of time: Groom our Engineering Team, provide training, valuable insights and knowledge transfers (KT)  based on your years of experience building apps, products and delivering projects and working with different clients and teams.

What you bring to the table:

• Experience in independently managing, End-to-End Implementation, Design and Development of IT Projects and Products (Apps and Web-Apps)
• Experience converting Business Cases to Technology case and Building Products from scratch
• Experience in Training team and grooming them, undertaking managerial tasks such as Quarterly Skills Meeting, and Profile Evaluation, GAP Analysis
• Experience in Providing inputs to Project Budgeting, Efforts Estimations (EE), Technology Decks,
• Experience in Writing Test Cases and Managing UAT and Deployment Cycle (Automation Testing)
• Working with Client to understand provide Consulting or Business Solutions, Problem Solving Approach and Skills, Strong Analytical Skills, should be able to read between the lines
• Interacting with the Technical/Engineering team to ensure Delivery and Implementation of the Software Solution/Projects
• Client Relationship Management, Excellent at English Speaking, and Written Communication
• Understanding of Change Management, Risk Management and Project Management
• Experience working with US Clients is a Must
• Experience and Exposure working with different projects and business models will be an advantage
• Understanding of Blockchain, Healthcare, HIPAA Compliances, RPA, Payments Services, DevOps will be an asset

Must have skills:

• Excellent Written and Oral Communication Skills and Etiquettes
• Excellent Presentation Skills
• Experience in working with Onshore and Offshore Teams and Experience handling Cross-Functional Projects, Resources and Clients and ability to provide inputs to improving ODCs (Off-shore development centres)
• Experience dealing with Pressure and Meeting strict Project Deadlines
• Leadership and Motivational Skills to ensure the Work is being done by the Resources on time and within the specified budget
• Experience in handling Conflict and Resolution Management

Qualifications:

• 8 -12 years of overall experience
• Experience of working on Mobile & Web Applications (across Android & iOS)
• Strong understanding of Java & MERN/ MEAN stack - Angular/Node/React/ Vue
• Ability to create APIs in REST, and GraphQL understanding of JSON, XML, Websockets, SOAP, COBRA
• Good to have experience of Office 365 - SharePoint and ASP.Net
• Understanding of Database: MySQL, MongoDB, Oracle, PostGres
• Understanding of Project Management: Agile/Scrum, Waterfall both is fine
• Previous experience of working in FinTech, eCommerce, Enterprise Projects, C2C, B2C, B2B Apps will be an added advantage