sales

Customer Relationship Executive - IT Sales & Services

Work Location : Coimbatore In person

Experience : 1 + Years

Skills: IT Hardware/Software knowledge, Understanding customer needs, Customer

Care,

• Professional attitude and appearance.
• Excellent communication skills
• Exp. in Software/ IT Hardware industrial /Automation Sales & Services
• Good knowledge of social media platforms, trends, and best practices.
• Hands-on experience with Instagram, YouTube, LinkedIn, and emerging platforms
• Greet and assist visitors in a professional manner.
• Manage front desk operations and maintain a welcoming environment.
• Handle Service calls follow-up Emails & queries efficiently.
• Coordinate Sales & Services calls, appointments, meetings, and office schedules.
• Maintain records and update databases as required.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Proficiency with CRM tools and SAP or similar ERP systems for managing orders
• Maintaining the database of the customers on a regular basis into CRM.
• Suggesting solutions based on customers needs and requirements.
• Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues

Technical Graduate background added advantage

• 1-2 years of proven experience

Position Overview:

We are seeking a skilled CNC Programmer to create, test, and optimize CNC programs for precision parts. This role requires expertise in CNC programming, machining processes, and teamwork with engineering and production teams.

Key Responsibilities:

• Create machine tool paths using CAM software for milling, turning, and other operations.
• Prioritize and manage workloads to minimize downtime and delays.
• Collaborate with engineers to optimize designs and machining processes.
• Troubleshoot machining, tooling, and programming issues.
• Support machine operators with setup, operation, and CNC maintenance.
• Perform quality checks to ensure compliance with specifications.
• Follow safety, quality, and company policies

Responsibilities and duties:

• 2 years of experience as a CNC programmer and CAM programmer in a manufacturing environment, with proficiency in CAM software and CNC machining processes.
• Minimum Qualification: ITI, Diploma in Mechanical or Equivalent.
• Shall be having knowledge of CAM programming
• Shall be looking into CNC & Mould Department

Designation: Product Manager or Senior Product Manager :CPaaS

Job Summary:

The Product Manager will be responsible for overseeing the entire product lifecycle, from conception to

market launch. This role involves working closely with cross-functional teams, including sales, legal, and

regional teams, to develop and implement effective product strategies. The ideal candidate will have a

strong background in market research, competition analysis, and the ability to manage multiple projects

simultaneously.

Key Responsibilities:

 Define and communicate the product vision and strategy for the CPaaS offerings.

 Develop and maintain the product roadmap, ensuring alignment with company goals and

market demands.

 Conduct market research and competitive analysis to identify opportunities and threats.

 Collaborate with engineering teams to define product requirements and specifications.

 Prioritize product features and enhancements based on customer feedback, market trends, and

business goals.

 Manage the product development lifecycle from concept to launch, ensuring timely delivery and

high quality.

 Gather and analyze customer feedback to understand their needs and pain points.

 Stay informed about industry trends, emerging technologies, and competitor activities.

 Use data-driven insights to guide product decisions and improvements.

 Work closely with marketing to develop go-to-market strategies, including positioning,

messaging, and pricing.

 Collaborate with sales and customer support teams to ensure they are well-equipped to sell and

support the CPaaS products.

 Coordinate with legal and compliance teams to ensure product offerings meet regulatory

requirements.

 Define and track key performance indicators (KPIs) to measure product success.

 Analyze product performance and customer usage data to identify areas for improvement.

 Prepare regular reports and presentations for senior management on product performance and

strategic initiatives.

 Engage with customers to gather feedback and build relationships.

 Act as a product evangelist, representing the CPaaS products at industry events, conferences,

and customer meetings.

 Provide support and guidance to key customers during product adoption and integration.

Role: Chief of Staff

Location: Delhi/Gurgaon

ABOUT QRATA

Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing startups using Qrata’s talent marketplaces.

ABOUT OUR CLIENT

Established in 2006, our client is the leading manufacturer of components and system solutions provider for Alternative Gas Fuel Systems to the automotive industry in India.

Leading OEMs nationwide use our client's high-pressure components and fuel systems on their CNG Vehicles, with 6 out of 10 CNG passenger cars and 8 out of 10 CNG buses in India equipped with products supplied by Greenfuel. Our components and systems are validated through on-field usage, and are the only ones in the country to have satisfactorily proven themselves on more than 600,000 CNG vehicles which have cumulatively run more than 25 billion kms, thus establishing our leadership in the industry.

JOB RESPONSIBILITIES :

Acts as a strategic advisor to the Founder and senior management team, helping them identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress.

Ensure focus on strategic initiatives of the organization so that they are not lost on urgent and daily transactions. Drive time management for the Founder around these areas of focus

Manage presentation of MIS data, creation of formats and preparing anomaly reports for Founder.

Do End to End program management for strategic projects.

Create GTM strategies for global and Indian markets.

Prepare PPT’s for Founder.

Create strategy roadmap with founder and work on presenting and understanding future market direction.

Key Result Areas are used to drive alignment, focus, agility, and business rhythm to achieve our strategic and business goals

Identify risks associated with goals for the Founder and bring them front and center to find mitigation plans and support the Founder in implementing them.

Act as an Accountability partner to the Founder to ensure all commitments are

met in time.

Act as a key thought partner, brainstorming & identifying solutions to challenges.

Manage a variety of long-term, cross-organizational projects

Represents Founder in meetings through various communication channels with internal and external stakeholders.

Acts as the liaison between Founder and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time.

Participates with the Founder and senior management team in strategic planning, policy development, and decision-making.

Ensures timely and effective completion of projects and initiatives of the Founder.

Determines & drives key performance indicators and how to measure team performance.

MUST HAVES:

Your attention to detail and ability to stay on top of multiple things must be exceptional

You must be able to multitask and drive programs or projects from ideation to execution

You must have great people skills, and be a highly collaborative team player

Be extremely sharp and logical, with a strong sense of curiosity to always learn more

High energy, strategic thinker with a data-driven, and analytical approach to solving problems

Excels at building relationships and networks; influences others to achieve outcomes.

Systems and process-thinker; loves creating order out of chaos.

Skills Required:

• Deep understanding of React.js and its fundamentals, ideally including modern features like hooks
• Excellent understanding of TypeScript/Javascript including the OOP concept and how shadow DOM and DOM work
• Experience with widely used React.js state managers like Flux/Redux
• Knowledge of RESTful APIs
• Familiarity with modern front-end build pipelines and tools like Webpack, Babel, NPM etc
• Knowledge of the overall browser rendering behaviour and measuring and optimising performance
• Strong hands-on experience with source code management systems like Git

The Role

We are looking for an experienced Software Engineer (React Native) who will lead the development for Jackett's mobile apps. Each day you'll design, build and ship features that will directly improve teachers' lives. You will shape our product direction and technical architecture for the years to come.

You'll report directly to the CTO and partner closely with teams across product and design to build React Native apps for Android and iOS from scratch. And we'll work together to create an environment where you can grow professionally. 

Key Responsibilities:

• Own the architecture, development and implementation of our mobile app to enable the team to quickly iterate a high-quality product.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Implement pixel perfect Ul's that match the designs.
• Create our iOS and Android deployment CI/CD pipeline to ship reliable features daily.
• Engage in technical research and champion best practices for writing clean, maintainable and reusable code with clear documentation.
• Accurately estimate time and effort required to deliver high quality features.
  Required Skills/Abilities:
• 4 + years of experience as a software engineer.
• Built and shipped high-quality mobile apps (android and iOS) using React Native.
• Production-level experience with Mobile C l / C D , unit testing and automated E2E testing
• Proficiency working with RESTful APIs.  
• Ability to take extreme ownership of your work and to deal with high pressure situations in a fast paced environment and meet targets without compromising the quality of the deliverables.
• Product understanding to break down user stories into high impact features.
• Excellent organisational and communication skills, especially for a remote first work environment   

Extra Credits for:

• Knowledge of AWS cloud infrastructure - CodePipeline, Amplify, CDN etc.
• Knowledge of TypeScript.
• Knowledge of SCORM and Learning Tools Interoperability (LTI) framework
• Experience of React Native development at an early stage EdTech startup