sales

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

Are you a dynamic Full Stack Developer seeking your next challenge? We are a rapidly expanding technology-focused Consulting Agency renowned for its innovative approach. We are seeking an exceptionally skilled Full Stack Developer to join our engineering team. If you're eager to demonstrate your expertise and collaborate with a talented group of developers, this role is ideal for you!

We are at the forefront of technological innovation, providing cutting-edge solutions to clients across diverse sectors. With a strategic focus on finance, banking, and corporate verticals, they are recognized for their excellence in project delivery.

Your Role: Full Stack Developer

As a Full Stack Developer, you will be a vital collaborator within the development team, contributing to the completion of web and mobile projects. Your exceptional communication, organizational, and time management skills will set a high standard for your peers.

Responsibilities:

- Collaborate seamlessly with project managers, senior architects, and fellow developers to complete development projects.

- Demonstrate proficiency in React and other relevant technologies to develop secure and scalable software solutions.

- Maintain meticulous attention to detail while understanding complex technical requirements.

- Lead quality assurance checks to ensure accuracy before project delivery.

- Ensure on-time project completion, adhering to established timelines.

Qualifications:

- At least 3 years of hands-on experience in React

- Experience with Node JS, ExpressJS and MySQL

- Hands-on experience with Redux, JSON

- Proficiency in JavaScript showcasing a strong grasp of modern development languages.

- Essential familiarity with Azure or AWS,

- Experience with Dev Containers (VSCode) and Docker for efficient development is a plus

- Proven track record in full-cycle development.

About You:

- Approach your work with an unwavering work ethic, innate self-motivation, and a commitment to staying current with the latest technologies.

- Thrive as a collaborative team player who excels in dynamic environments.

- Adapt quickly to evolving contexts and guide projects toward successful outcomes.

- Communicate effectively through written and verbal means, backed by strong interpersonal skills.

- Excel under pressure, learn rapidly and meet tight deadlines with minimal supervision.

What's In It For You?

- Immerse yourself in an inclusive and collaborative work environment that promotes creativity and curiosity, celebrating achievements along the way.

- Access cutting-edge tools and technology to create exceptional customer experiences.

- Participate in post-work social engagements to further build connections.

Experience:- Overall 10 to 12 years of experience of which atleast 5 to 7 years’ experience should be in Information Security. Mandatory is 5 to 7 years’ experience in Information security and with one full end to end implementation experience.

Base location: - Bengaluru - Must

Joining requirement: - Not later than second week of June 2023.

Requirements: -

1.      Mandatory - ISO 27001:2013 lead implementor certified

2.      Mandatory - ISO 27001:2013 lead auditor certified (but if it is a good candidate, we can still consider)

3.      Good to have – CISA, CISM, Risk management certification, Privacy certifications.

4.      Mandatory - Atleast one end to end implementation experience of ISO 27001 standard. The candidate should have a good implementation knowledge of ISO 27001, ISO 27002 standards and is required to implement the ISO requirements and run the ISMS program for multiple countries.

5.      This immediate requirement is for implementing the ISMS program for our Canadian office location. The candidate should be willing to work from Bengaluru in EST time zone during this implementation phase whenever required.

6.      Good documentation skills.

7.      Develop, implement, maintain, review and continually improve Information Security policies.

8.      Good understanding and knowledge of applicable legal and regulatory requirements as relevant to information security.

9.      Manage and maintain a risk register / risk database along with risk treatment plans.

10.  Good understanding of physical and environmental security.

11.  Conduct Internal Audits based ISO 27001 standards and Personal Data Protection policies. A good experience in independently conducting Internal and supplier audit with respect to information security.

12.  Provide training to the employees on Privacy & Information Security Management System on regular intervals.

13.  The greater part of the job involves interacting with people, interviewing them / auditing, Preparing audit reports, discussing / persuading / influencing.

14.  Mandatory: Good verbal and written communication skills. Eye for details.

15.  Good presentation skills.

16.  Since this is a trusted role, candidates must be willing to undergo extensive background checks to verify their identity, character, qualifications, skills and experience.

• Execute and manage the company’s brand strategy as well as corresponding brand elements in order to maximize the brand’s equity
• Responsible for the creation and placement of advertising that is in support of the business’s initiatives through media planning, creative development, metrics, market research, and vendor management.
• Drive programs and projects across the various customer touch points to drive customer consideration and trust for our products
• Execute aggressive multi-channel marketing plans to drive customer acquisition and retention
• Take ownership of the brands voice by defining guidelines and best practices across products and platforms
• Work with digital teams to create digital first assets that can help drive acquisition & engagement
• Establish metrics for the purpose of measuring campaign effectiveness against KPI’s.
• The role will report to the Head of Brand marketing

Key skills

• Customer Centricity
• Innovative and creative thought process
• Analytical
• Exposure to Brand Communication and Media Planning
• Prior experience in an internet/digital company, or managing digital first brands is preferred

Industry we can Look at: FMCG/ Consumer Durable/Retail or any B2C

Based Location: Bangalore (work from Office)

We are urgently hiring for Business Development Executive with 2 to 5years.

Must Have Excellent communication skills.

Excellent client communication required - Online and Offline.

You are responsible for generating Online Business on portal like Fiverr, Guru Upwork, PPH, Freelancer etc.

You must have the required skills to handle International clients.

Generate new leads everyday and must have contribution towards revenue generation.

You will Earn 10% commission of the amount per project.

Best and handsome commissions pay in the market.

You will be generating leads on multiple domains and multiple technologies like Web Development, Digital Marketing, App Development and more.

Must have experience in generating leads on above portals mentioned.

- 2+ years experience in application support on Asp.Net and SQL

- Should be able to debug production issues and bug fixes

- Should be able to write queries for extracting data using joins

- Interact with stakeholders and provide regular status updates on call logs to on-site and offshore project co-coordinator

- Provide daily status updates and time-sheets to on-site and offshore project

- Ready to work in shifts

- Knowledge Transfer / Training to stakeholders

- Good communication skills

- Highly committed and able to work independently and as a team

- Positive attitude towards learning

- Deadline orientated and escalate in advance in case of delays 

- Contribute towards improving quality, standardization and documentation for all 

changes & Support activity

- Ability to remain calm in a fast-paced and highly pressure environment