Business Development Manager

Job Title: Academic Counsellor – EdTech Sales | Student Counselling & Admissions

Location: Andheri E, MIDC

Company: Boston Institute of Analytics

Working Days: Monday to Saturday (10:30 am to 7:30 pm)

Experience: Minimum 1 year in EdTech sales, academic counselling, or a related field

Job Description:

As an Academic Counsellor, you will provide essential academic counselling and career guidance to prospective students, helping them navigate course offerings, admissions requirements, and career opportunities in the analytics industry. You will be a key part of our admissions team, working closely with students and their families to drive student enrolments and support student retention.

Key Responsibilities:

• Student Counselling: Provide personalized guidance to prospective students on BIA’s academic programs, course offerings, fees, curriculum, and prerequisites.

• Admissions Assistance: Guide students through the admission process, including application submissions, interviews, and document verification to ensure a seamless experience.

• Lead Follow-Up and Conversion: Follow up with potential leads and inquiries, using lead conversion techniques to drive student enrolments.

• Presentations & Online Counselling: Conduct engaging presentations, online counselling, and face-to-face meetings to explain the features, benefits, and career opportunities associated with BIA’s courses.

• Record Maintenance: Maintain accurate records of student counselling sessions, follow-up actions, and feedback in alignment with data management best practices.

• Career Counselling: Provide career advice on job opportunities, certifications,

and upskilling relevant to the analytics industry to help students achieve their professional goals.

• Collaboration: Work closely with the marketing and admissions teams to drive enrolments, meet student intake targets, and achieve organizational goals.

• Industry Awareness: Stay updated on the latest trends in education and analytics to provide informed, insightful guidance.

• Relationship Building: Build positive relationships with students, parents, and educational partners to foster student engagement and retention.

Preferred Candidate Profile:

• Experience: Minimum of 1 year in EdTech sales, academic counselling, or a related field.

• Communication Skills: Excellent English communication and presentation skills, both verbal and written.

• Interpersonal Skills: Strong customer-facing and interpersonal skills with a charismatic, competitive, and enthusiastic personality.

• Negotiation Skills: Ability to engage prospective students and their families effectively, with strong negotiation skills to support lead conversion.

• Technical Skills: Proficiency in Microsoft Office and familiarity with CRM tools or other record-keeping systems for effective data management.

Key Responsibilities

Core Engineering & Testing

• Design and implement scalable, maintainable automation frameworks for API and backend systems.
• Own end-to-end test strategy across functional, system, and integration layers.
• Build robust API automation suites using Java (Rest Assured/Karate) and modern tooling.
• Collaborate closely with developers, product managers, and DevOps teams in an agile environment to ensure high-quality releases.
• Design and validate AI-generated test cases for APIs, including authentication flows, request chaining, and error handling.
• Build and maintain QA agentic systems capable of:
• Auto-generating test cases from requirements
• Detecting coverage gaps across services
• Suggesting missing edge cases and negative scenarios
• Test AI-based applications (LLMs, copilots, intelligent services) for correctness, hallucination risks, and robustness across edge cases.
• Define testing strategies for non-deterministic systems, including:
• Prompt evaluation frameworks
• Response validation heuristics
• Dataset-driven testing

Quality Intelligence & Platform Thinking

• Build tools that provide real-time visibility into test coverage, risk areas, and defect patterns.
• Leverage AI/ML techniques for:
• Defect clustering and root cause analysis
• Test optimization and prioritization
• Contribute to internal QA platforms such as API coverage mapping and intelligent test generation systems.

Mandatory Skills & Requirements

• 5–8 years of experience in API testing and automation.
• Strong programming skills in Java (preferred) or Python/Golang.
• Hands-on experience with API automation frameworks such as Rest Assured, Karate, or similar tools.
• Strong understanding of REST APIs, microservices architecture, request/response validation, and authentication flows.
• Experience in test planning, strategy, and execution across multiple system layers.
• Ability to analyze logs, debug failures, and collaborate with stakeholders for issue resolution.
• Practical exposure to AI tools for test generation, with the ability to refine and productionize outputs.
• Minimum 1 year of hands-on experience in AI projects involving RAG Models, Multi-Agent Systems, or Generative AI is mandatory.
• Candidates should currently be working with Product-based companies only.

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Responsibilities

Develop and maintain web and backend components using Python, Node.js, and Zoho tools

Design and implement custom workflows and automations in Zoho

Perform code reviews to maintain quality standards and best practices

Debug and resolve technical issues promptly

Collaborate with teams to gather and analyze requirements for effective solutions

Write clean, maintainable, and well-documented code

Manage and optimize databases to support changing business needs

Contribute individually while mentoring and supporting team members

Adapt quickly to a fast-paced environment and meet expectations within the first month

Leadership Opportunities

Lead and mentor junior developers in the team

Drive projects independently while collaborating with the broader team

Act as a technical liaison between the team and stakeholders to deliver effective solutions

Selection Process

1. HR Screening: Review of qualifications and experience

2. Online Technical Assessment: Test coding and problem-solving skills

3. Technical Interview: Assess expertise in web development, Python, Node.js, APIs, and Zoho

4. Leadership Evaluation: Evaluate team collaboration and leadership abilities

5. Management Interview: Discuss cultural fit and career opportunities

6. Offer Discussion: Finalize compensation and role specifics

Experience Required

5- 7 years of relevant experience as a Software Developer

Proven ability to work as a self-starter and contribute individually

Strong technical and interpersonal skills to support team members effectively

Technical Overview:

● You will be expected to design, develop and maintain large-scale complex backend web applications.

● You will be expected to rapidly learn and apply relevant new technologies.

● You will be having a high level of interaction with business and product stakeholders.

● You will be working on the entire web application stack, which includes:

      o Web server hosting

      o RESTful communication

      o Message brokering

      o Backend application layer, which includes the service and domain layers

     o Data layer for persistence or caching

● You will be participating in an agile software development cycle, which includes:

     o Design

     o Development

     o Code Review

     o Unit and Integration Testing

     o Release

● As a Staff Engineer, you will be expected to contribute to design, code review, refactoring, and project management.

● You will be exposed to the following technologies:

     o Web application frameworks: Ruby on Rails, Node.js, Java Play, Vert.x, AIOHTTP, AWS Lambda

     o Languages: Ruby, Java, Kotlin, Javascript, Python

     o Data stores: PostgreSQL, Aerospike, Redis, Amazon Redshift

     o Communication: HTTP, Amazon SQS, Sidekiq, Amazon SNS

     o Server Management: Amazon ECS, Docker

Product Overview:

You will be contributing to products concerning both customers and partner drivers.

Product sectors include:

1) Growth: You’ll build tools to help boost user growth on the platform including our industry-best driver onboarding, training and certification system, referral system, and lead management models.

2) Lifecycle Management: Build tools to help users engage with the platform better, which include rewards and recognition modules, subscription services account management tools, partner and customer wallets and payout modules, and churn detection systems among others.

3) Transaction Experience: You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment

systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.

4) Fulfilment: As part of the fulfillment team, you’ll work on systems that ensure a high degree of ride fulfillment on the platform. Tools include allocation methodologies and systems, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.

5) Enterprise Solutions: You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimization tools, alerting and monitoring tools, and analytics suite among others.

Responsibilities:-

Posting technical job descriptions across various job portals
Source potential candidates on niche skills
Parse specialized skills and qualifications to screen IT and Engineering resumes
Perform pre-screening calls to analyse applicants’ abilities
Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
Coordinate with the team leaders to forecast department goals and hiring needs
Craft and send personalized recruiting emails with current job openings to passive candidates
Completion of on-boarding formalities for the new hires
Conduct job and task analyses to document job duties and requirements
Keep up to date with new technological trends and products

Requirements:-

Proven work experience as a Technical Recruiter
Hands-on experience with various interview formats (e.g. phone, Skype and structured)
Technical expertise with an ability to understand and explain job requirements for IT / Engineering roles
Familiarity with Applicant Tracking Systems and resume databases
Thorough knowledge of sourcing techniques (e.g. social media recruiting and Boolean search)
Excellent verbal and written communication skills
Graduate / Post Graduate degree(s)

These role(s) are entitled to aggressive performance and target-based variables, as designed by the management.

Additional Details

Work Location – Assotech Business Cresterra, Sector 135, Noida
Shift Timings – 9:00 AM – 6:00 PM (IST) (Monday – Friday)

Play an active role to support the operations to ensure growth of the company
Maintain MIS for Campaigns
Handle data on funds transfered
Generate reports as required.
Provide end to end solutions to customers from Social media leads
Coordinate with internal departments for Finance & Tech support.
Facilitate smooth functioning of fundraisers & campaigns
Work effectively & actively in a team.