Director Software Engineering & Development

Strong SaaS Customer Success Manager / Account Management profile

Mandatory (Experience): Must have 2+ years of experience as a CSM/Account Management in a SaaS-based product company or survey platform companies

Mandatory (Skill 1): Must have experience driving product/platform adoption among clients

Mandatory (Skill 2): Must have experience in upselling and cross-selling SaaS solutions, handling commercial discussions, and managing account growth

Mandatory (Skill 3): Must have strong strategic thinking and excellent communication skills

Mandatory (Company): B2B SaaS product companies or Survey platforms

Mandatory (Note): This is a hybrid role with one position based in Mumbai and another position in Gurgaon

Job Objective

The primary objective of the role is to ensure smooth production by addressing Quality issues/problems in production and identifying better solutions and process improvement for operational efficiency. The manager is responsible for Quality Control from the Yarn to Packing Department, including the Lab. A key goal is to ensure 1st Quality Production while maintaining the Overall Rejection for the Plant to be below 5%.

Key Roles & Responsibilities

The responsibilities are categorized into several areas:

Operational

• Responsible for Quality Control for all Production Departments, including Knitting, Seaming, Washing, Boarding, Checking & Packing.

• Managing the Yarn Testing Lab and overseeing all Third Party & Self Inspections.

• Implementing stringent quality control systems and conducting audits to enhance product quality and reduce rejection / wastage.

• Conducting Online Quality Rounds to control quality issues at the online stage.

• Generating and maintaining various monthly/annual reports, such as AOQ (Average Outgoing Quality), Cost of Poor Quality, Quality Trends (All Stages), and Defects wise % reports for Knitting & Finishing.

• Handling and maintaining records of customer queries & complaints, along with corrective actions.

• Adhering to customer-specified Restricted Substance list (RSL) and practicing stringent quality and safety standards on the shop floor.

Strategy & Planning

• Responsible for Quality Compliance.

• Managing all types of Samples (Salesman, Shipment, PP Samples, etc.).

• Handling all Customer Complaints and managing Quality related Customer Coordination.

• Active participation in Quality related reengineering.
• Carrying out various Quality Systems like Quality Circle, 5S, Zero Quality, and TQM.

Additional Responsibility

• Training of New QC's.

• Conducting awareness & training sessions for Quality auditors to build their skill to meet customer quality norms in the process.

• Ensuring Factory Compliance - Technical.

• Supporting improved productivity and efficiency with the budgeted head count.

• Focusing on Cost Saving by striving for 0% reduction in wastage.

People Management

• Ensuring the team understands and adheres to defined clear roles and accountabilities.

• Developing and monitoring Key Performance Indicators (KPIs) of direct reportees and counseling them for development.

• Identifying training and development needs of team members and planning implementation.

• Driving a transparent, performance-driven and result-oriented culture within the team.

• Ensuring succession planning for the manager and critical roles in the team.

Job Responsibilities:

• Microservices Development: Contribute to the design, development, and testing of RESTful microservices using Java 14+, Spring Boot, and Spring Cloud.
• Cloud Integration: Assist in building and deploying services that integrate with AWS ecosystem services, including S3, SQS, SNS, API Gateway, ElasticSearch, and Secrets Manager.
• System Resilience: Help implement patterns for fault tolerance and latency tolerance using NetflixOSS tools such as Hystrix for circuit breaking and Ribbon for client-side load balancing.
• API Gateway & Service Discovery: Work with tools like Zuul for routing and filtering and implement service registration/discovery using Eureka.
• Security: Support the integration of authentication and authorization mechanisms using OAuth 2.0via Spring Cloud Security.
• Distributed Tracing: Utilize monitoring tools like Sleuth and Zipkin to help track requests across multiple services and diagnose performance bottlenecks.
• Asynchronous Messaging: Develop event-driven components using messaging platforms like Kafka and RabbitMQ.
• Code Quality & Collaboration: Write clean, maintainable, and well-tested code. Participate in code reviews, sprint planning, and other Agile ceremonies using tools like JIRA and Git.
• Collaboration: Work closely with cross-functional teams, including QE and DevOps, to ensure smooth deployment and operation of services.

Qualifications & Skills:

• 4 Years to 6 year of professional experience developing applications with Java.
• Hands-on academic or project experience with Spring Boot and an understanding of the Spring ecosystem (Spring Web, Spring Data JPA, Spring Core).
• Familiarity with building and consuming RESTful APIs.
• Basic understanding of microservices architecture principles.
• Exposure to cloud platforms, preferably AWS, and an interest in services like S3, SQS, or SNS.
• Knowledge of fundamental distributed systems concepts (caching, messaging, load balancing).
• Familiarity with version control systems, preferably Git.
• Strong problem-solving skills and a keen desire to learn new technologies.
• Excellent communication and teamwork skills.

Responsibilities & Duties:

Making Call to Customers, Maintaining the Database, Online Sales

Maintain a relations with the existing clients and ask to upgrade their packages or renewals

Prepare and follow up on sales quotations made to clients.

Will be responsible for client retention, per client revenue optimization & renewals.

Handle `client queries/escalations.

Should have effective sales & negotiation ability.

Interacting with vendors for product upload in their respective Domain.

Manage and create product listing and another day to day activities on portal

Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.

Required Experience, Skills and Qualifications

Experience: Minimum 6 Months in Online and Concept Sales

Skills: Proficient Written & Verbal Communication Skills in English

Qualifications: Any Graduate

Must have laptop

Territory Sales Manager

The Territory Manager is responsible for overseeing the sales operations within a designated geographic area or territory. This role involves driving sales growth, managing relationships with key clients, identifying new business opportunities, and ensuring that sales targets and quotas are met. The Territory Manager will work closely with the sales team and senior management to align territory-specific strategies with the company’s overall goals.

Key Responsibilities:

Sales Growth & Target Achievement: Develop and execute sales strategies to achieve or exceed sales targets within the assigned territory. Identify and capitalize on growth opportunities to increase market share and revenue.

Client Relationship Management: Build and maintain strong, long-term relationships with key clients, distributors, and partners in the territory. Regularly meet with clients to understand their needs and provide solutions that align with the company’s products/services.

Market Analysis & Competitive Intelligence: Conduct market research to understand industry trends, competitor activities, and customer preferences within the assigned territory. Use insights to develop effective sales strategies and ensure the company remains competitive.

Sales Reporting & Forecasting: Maintain accurate records of sales activities, opportunities, and customer interactions. Provide regular sales reports to senior management, including forecasts, pipeline updates, and performance analysis.

Training & Development: Assist in the training and development of junior sales staff or account managers within the territory. Share best practices and collaborate on sales techniques to ensure team success.

Cross-functional Collaboration: Collaborate with other departments (e.g., marketing, product management, customer support) to align sales efforts with broader company initiatives. Work with logistics and customer service teams to ensure smooth delivery and fulfillment of customer orders.

Negotiation & Contract Management: Lead negotiations with key clients and partners to close deals. Ensure all contracts are aligned with company policies and profitability goals.

Customer Feedback & Product Improvement: Gather and communicate customer feedback to the product development team to help improve product offerings and services. Act as the voice of the customer within the organization.

Qualifications:

Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).

Experience Requirements:

6+ years of experience in sales, preferably in a similar industry. Experience in managing a sales territory or region is a plus.

Skills Required:

·      Proven ability to meet or exceed sales targets and quotas.

·      Strong communication, presentation, and negotiation skills.

·      Excellent organizational and time management abilities.

·      Proficient in CRM software (e.g., Salesforce) and Microsoft Office Suite.

·      Ability to analyze market data and customer needs to develop effective sales strategies.

·      Self-motivated with a strong drive to succeed and work independently.

Key Responsibilities

• Communicating with hiring managers to identify future job openings and the technical requirements for those jobs.
• Writing job descriptions and posting to relevant media platforms. Screening applicants for competency with the job requirements.
• Arranging telephone, video, or in-person interviews.
• Performing background and reference checks.
• Presenting the resumes of the most suitable candidates to the hiring manager.
• Offering job positions and completing the relevant paperwork.
• Keeping track of all applicants as well as keeping applicants informed on the application process.
• Forecasting recruitment budgets.
• Interview candidates combining various methods (e.g., structured interviews, technical assessments and behavioural questions)
• Build a candidate CRM to ensure a solid pipeline of qualified candidates - ensuring candidate data is kept updated.

Candidate Profile:You have:

• Proven work experience in recruitment - ideally as a Technical Recruiter
• Hands-on experience with various interview formats (e.g., Teams, Zoom, Google Hangouts)
• Technical expertise with an ability to understand and explain job requirements for IT roles.
• Experience using LinkedIn Talent Solutions to source quality candidates.
• Excellent verbal and written communication skills
• Strong tenacity and ability to build a solid network.

Awesome to have:

• Any experience working in Healthcare Technology

Education and Experience:

• Degree in HR, communications, marketing, business or similar
• 2 year of HR experience in a Tech Company
• Strong experience in tech-based roles
• Good interpersonal and decision-making skills.

Sales Development Representative - US

As our SDR, you'll play a crucial role in supporting our sales teams by conducting in-depth account and persona research to fuel personalized email communication campaigns and LinkedIn outreach. You'll be a data detective, unearthing valuable insights about target audiences and crafting compelling messages that resonate. This role carries a target to generate meetings from the US region by doing an outbound approach.

Responsibilities:

Account & Persona Research:

Email Personalization & Content Creation

Qualifications:

• Identify and research high-potential target accounts for Needl.ai

using internal data, industry reports, and other resources.

• Develop detailed buyer personas
• Analyze competitive landscapes and highlight Needl.ai 's unique value proposition for target accounts.

* Maintain and update internal databases with accurate and relevant account information.

• Assist with crafting personalized email communication campaigns tailored to specific target accounts and personas.
• Assist with various marketing tasks, including social media management, website content creation, and event planning.
• Stay up-to-date on industry trends and best practices in B2B marketing and email personalization.

As an SEO Link Builder, you will be responsible for creating and managing high-quality backlinks for our websites. You will work closely with the digital marketing team to ensure that all link-building campaigns are executed effectively and meet our client’s objectives. 

Your primary tasks will include: 

Developing and managing link-building campaigns to meet project deadlines 

Proactively monitoring the performance of backlinks  

Providing regular reports on link-building progress and results 

Conducting comprehensive keyword and competitor research and analysis to identify opportunities for link building 

Responsibility: 

- Good knowledge of keyboard shortcuts and using Search Engines

-Experience in Google Analytics, webmaster tools, and other reporting platforms is preferred.

- Bachelor's in Computer Science or related field

At Source.One, we are building an E-commerce 3.0 platform for Industrial raw materials. There are some major differences in the B2B E-commerce market vs a B2C market (like Amazon, Flipkart etc). For instance, in the B2B market, it is very difficult to push customers to adapt to a new technology given that the smallest customer is a HNI (High Networth Individual). Another example is the volume of trade. In B2C, the average transaction value maybe around Rs. 100-500. In B2B market the minimum transaction value would be around Rs. 5 Lakhs. There are several such interesting differences which makes working in this market a very unique and fun experience.

 JD

1. Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
2. Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
3. Create product strategy documents that describe business cases, high-level use cases, technical requirements.
4. Develop, implement, and maintain production timelines across multiple departments.
5. Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
6. Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

Requirement

• Bachelor’s degree in product design or engineering
• Strong experience in a dynamic product management role
• Proven experience overseeing all elements of the product development lifecycle
• Highly effective cross-functional team management
• Previous experience delivering finely-tuned product marketing strategies
• Exceptional writing and editing skills combined with strong presentation and public speaking skills

What you get:

• Core Team Member of the Fastest Growing Tech-Commerce in India.
• Attractive Salary + eSOPs
• Profit-Sharing participation, with NO Upper Cap.
• Mindshare with the Best Brains in Tech-led Distribution Business.
• Free-hand in designing and implementation Regional Strategies