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Team -Support Operations — Technical Solutions
Level
IC2 (1–3 years of relevant experience)
Location
India (Remote) — IST time zone, with overlap with US East/Central teams
Reports To Tech Manager
Employment Type Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations.
In your first year, you can expect to:
- Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato
- Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production
- Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers
- Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings
- Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India
This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop.
- REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context.
- Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design.
- Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it.
- Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow.
- Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery.
Must-Have Soft Skills
- Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it.
- Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers.
- Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call.
- Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background.
Nice-to-Have Skills
The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
AI / LLM integration
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team.
RESPONSIBILITIES
At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to:
Build & Integrate
- Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services
- Develop prototypes and proofs of concept; contribute to production deployments under senior guidance
- Implement and test integrations between Deltek's support platforms and internal data systems
Analyse & Solve
- Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production
- Troubleshoot complex issues across the full stack and document root cause findings clearly
- Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both
Operate & Improve
- Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels
- Write and maintain documentation for systems, workflows, business rules, and solution designs
- Participate actively in sprint ceremonies; manage your own tasks and flag blockers early
- Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered.
- Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems.
- Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application.
- Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing.
WHAT TO EXPECT WORKING HERE
- A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel
- Exposure to production AI/LLM systems, not just theoretical discussions about AI
- A culture that values root-cause thinking and good documentation over heroics and quick fixes
- Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months
- Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy
We're looking for an experienced Full-Stack Engineer who can architect and build AI-powered agent systems from the ground up. You'll work across the entire stack—from designing scalable backend services and LLM orchestration pipelines to creating frontend interfaces for agent interactions through widgets, bots, plugins, and browser extensions.
You should be fluent in modern backend technologies, AI/LLM integration patterns, and frontend development, with strong systems design thinking and the ability to navigate the complexities of building reliable AI applications.
Note: This is an on-site, 6-day-a-week role. We are in a critical product development phase where sthe peed of iteration directly determines market success. At this early stage, speed of execution and clarity of thought are our strongest moats, and we are doubling down on both as we build through our 0→1 journey.
WHAT YOU BRING:
You take ownership of complex technical challenges end to end, from system architecture to deployment, and thrive in a lean team where every person is a builder. You maintain a strong bias for action, moving quickly to prototype and validate AI agent capabilities while building production-grade systems. You consistently deliver reliable, scalable solutions that leverage AI effectively — whether it's designing robust prompt chains, implementing RAG systems, building conversational interfaces, or creating seamless browser extensions.
You earn trust through technical depth, reliable execution, and the ability to bridge AI capabilities with practical business needs. Above all, you are obsessed with building intelligent systems that actually work. You think deeply about system reliability, performance, cost optimization, and you're motivated by creating AI experiences that deliver real value to our enterprise customers.
WHAT YOU WILL DO:
Your primary responsibility (95% of your time) will be designing and building AI agent systems across the full stack. Specifically, you will:
- Architect and implement scalable backend services for AI agent orchestration, including LLM integration, prompt management, context handling, and conversation state management.
- Design and build robust AI pipelines — implementing RAG systems, agent workflows, tool calling, and chain-of-thought reasoning patterns.
- Develop frontend interfaces for AI interactions including embeddable widgets, Chrome extensions, chat interfaces, and integration plugins for third-party platforms.
- Optimize LLM operations — managing token usage, implementing caching strategies, handling rate limits, and building evaluation frameworks for agent performance.
- Build observability and monitoring systems for AI agents, including prompt versioning, conversation analytics, and quality assurance pipelines.
- Collaborate on system design decisions around AI infrastructure, model selection, vector databases, and real-time agent capabilities.
- Stay current with AI/LLM developments and pragmatically adopt new techniques (function calling, multi-agent systems, advanced prompting strategies) where they add value.
BASIC QUALIFICATIONS:
- 4–6 years of full-stack development experience, with at least 1 year working with LLMs and AI systems.
- Strong backend engineering skills: proficiency in Node.js, Python, or similar; experience with API design, database systems, and distributed architectures.
- Hands-on AI/LLM experience: prompt engineering, working with OpenAI/Anthropic/Google APIs, implementing RAG, managing context windows, and optimizing for latency/cost.
- Frontend development capabilities: JavaScript/TypeScript, React or Vue, browser extension development, and building embeddable widgets.
- Systems design thinking: ability to architect scalable, fault-tolerant systems that handle the unique challenges of AI applications (non-determinism, latency, cost).
- Experience with AI operations: prompt versioning, A/B testing for prompts, monitoring agent behavior, and implementing guardrails.
- Understanding of vector databases, embedding models, and semantic search implementations.
- Comfortable working in fast-moving, startup-style environments with high ownership.
PREFERRED QUALIFICATIONS:
- Experience with advanced LLM techniques: fine-tuning, function calling, agent frameworks (LangChain, LlamaIndex, AutoGPT patterns).
- Familiarity with ML ops tools and practices for production AI systems.
- Prior work on conversational AI, chatbots, or virtual assistants at scale.
- Experience with real-time systems, WebSockets, and streaming responses.
- Knowledge of browser automation, web scraping, or RPA technologies.
- Experience with multi-tenant SaaS architectures and enterprise security requirements.
- Contributions to open-source AI/LLM projects or published work in the field.
WHAT WE OFFER:
- Competitive salary + meaningful equity.
- High ownership and the opportunity to shape product direction.
- Direct impact on cutting-edge AI product development.
- A collaborative team that values clarity, autonomy, and velocity.
Job Role: Senior Full Stack Developer
Location: Trichy
Job Type: Full Time
Experience Required: 5+ Years
Reporting to : Product Head
About Us:
At Zybisys Consulting Services LLP, we are a leading company in Cloud Managed Services and Cloud Computing. We believe in creating a vibrant and inclusive workplace where talented people can grow and succeed. We are looking for a dedicated leader who is passionate about supporting our team, developing talent, and enhancing our company culture.
Role Overview:
Are you a seasoned Full Stack Developer with a passion for crafting innovative solutions? We are looking for an experienced Senior Full Stack Developer to enhance our team and lead the development of innovative solutions.
Key Responsibilities:
- Develop and Maintain Applications: Design, develop, and maintain scalable and efficient full-stack applications using modern technologies.
- Database Design: Expertise in both relational and NoSQL databases, including schema design, query optimization, and data modeling.
- Collaborate with Teams: Work closely with front-end and back-end developers along with the Engineering team to integrate and optimize APIs and services.
- Implement Best Practices: Ensure high-quality code, adherence to best practices, and efficient use of technologies.
- Troubleshoot and Debug: Identify and resolve complex issues, providing solutions and improvements.
- Code Review and Quality Assurance: Skill in reviewing code, ensuring adherence to coding standards, and implementing best practices for software quality.
- Agile Methodologies: Experience with Agile frameworks (e.g., Scrum, Kanban) to facilitate iterative development and continuous improvement.
- Test-Driven Development (TDD): Knowledge of TDD practices, writing unit tests, and integrating automated testing (CI/CD) into the development workflow.
- Technical Documentation: Ability to write clear and concise technical documentation for codebases, APIs, and system architecture.
Technical Skills:
- Backend: Node.js, Express.js, Python, Golang, gRPC
- Frontend: React.js, Next.js, HTML, HTML5, CSS3, jQuery
- Database: MongoDB, MySQL, Redis, OpenSearch
- API : RESTful APIs, SOAP services, or GraphQL
- Tools & Technologies: Docker, Git, Kafka
- Design & Development: Figma, Linux
- Containers & container orchestration: Docker, Kubernetes
- Networking & OS Knowledge
What We Offer:
- Growth Opportunities: Expand your skills and career within a forward-thinking company.
- Collaborative Environment: Join a team that values innovation and teamwork.
If your ready to take on exciting challenges and work in a collaborative environment, wed love to hear from you!
Apply now to join our team as a Senior Full Stack Developer and make waves with your skills!
SharePoint Developer
Job Description
We are seeking a highly skilled SharePoint Developer with 4-15 years of experience to join our dynamic team. The ideal candidate will have a deep understanding of SharePoint technologies and a proven track record of designing, developing, and deploying robust SharePoint solutions.
Responsibilities:
- Design, develop, and customize SharePoint solutions, including workflows, custom forms, and web parts.
- The candidate must know tamil language.
- Migrate SharePoint environments and upgrade existing solutions to the latest versions.
- Troubleshoot and resolve complex technical issues related to SharePoint.
- Collaborate with business analysts, project managers, and other stakeholders to understand requirements and deliver effective solutions.
- Stay updated with the latest SharePoint trends and technologies.
- Adhere to best practices and coding standards.
Required Skills and Experience:
- Strong proficiency in SharePoint development, including SharePoint Framework (SPFx), PowerShell scripting, and SharePoint Add-ins.
- In-depth knowledge of SharePoint architecture, configuration, and administration.
- Experience with SharePoint Online and on-premises environments.
- Strong understanding of web development technologies, including HTML, CSS, and JavaScript.
- Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
If you are a passionate SharePoint Developer with a proven track record of delivering innovative solutions, we encourage you to apply.
- 2 – 6 years of experience with in Java /J2EE.
- Hands-on experience working on Core JAVA, JSP, Servlets, Spring,Java script, Apache & Tomcat, Web services ,ReactJS and JQuery.
- Having experience on Multi-threading is added advantage.
- Exposure working on Linux environment is preferred.
- The ability to work in a fast, agile and nimble environment with frequent change
- Good communication & presentation skills
- Troubleshooting of issues
1. Candidate should have good knowledge of PHP, MYSQL DATABASE.
2. Candidate should have good analytical skills.
3. Good communication skills.
4. Candidate should have technical knowledge related to software & hardware.
5. Candidate should have database knowledge ( SQL Server).
6. Candidate able to work in team-based environment & capable of handling projects individually.
7. Candidate should have a positive attitude & self-motivated person.
8. Deep knowledge of the HTML,XML,CSS.Java Script, JQuery.
Roles and responsibilities:
- Designing and implementing new features and functionality.
- Developing custom themes with WordPress by working with HTML, CSS, responsive frameworks, JavaScript, and ready-made theme development experience.
- Strong knowledge of Woo Commerce.
- Ensuring high-performance and availability, and managing all technical aspects of the CMS.
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
- HTML to WordPress Conversion.
- Should know versioning tools such as Git, Mercurial, or SVN.
Required Candidate profile:
- Good Understanding of OOPs Programming concepts.
- Strong knowledge of JQuery, Bootstrap, PHP, JavaScript, CSS, HTML.
- Knowledge of HTML to WordPress.
- Knowledge of PSD to WordPress Integration.
- Knowledge of Individual and child page template development.
scalability, accessibility, usability, design, and security in mind. If you don't have all
of these, that's ok, but be excited about learning the few you don't know.
Familiar with building complex web applications using Javascript / AJAX, XHTML,
CSS.
Experience with or knowledge of jQuery, Java, Struts, and other website technologies.
Strong, object-oriented design and coding skills (C/C++ and/or Java preferably on a
UNIX or Linux platform)
Solid software development background including design patterns, data structures,
test driven development
Knowledge of Perl or other scripting languages a plus
Experience with distributed (multi-tiered) systems, algorithms, and relational
databases
Software development experience in building highly scalable applications
Master’s degree in Computer Science, Computer Engineering or related technical
discipline
Experience in eCommerce and Deep hands-on technical expertise
Ability to handle multiple competing priorities in a fast-paced environment
Experience working with service oriented architectures and web based solutions.










