Director HR

Shape the future of Generative AI by designing intelligent prompts and RAG systems for enterprise applications.

What you'll do:

• Engineer advanced prompts for GPT-4o, Claude 3.5, Llama 3
• Build Retrieval-Augmented Generation (RAG) pipelines
• Fine-tune open-source LLMs on domain-specific datasets
• Create AI agents with tool calling and memory
• A/B test prompts for accuracy, bias, and response quality
• Develop chatbots for e-commerce, healthcare, legal use cases

What we need:

• Python proficiency, basic ML concepts
• Experience with ChatGPT/Claude APIs
• Strong logical reasoning and writing skills
• Curiosity about LLMs (no PhD required!)

Outcomes:

• Published AI research papers (co-authored)
• Live chatbot deployments in portfolio
• Interview-ready for Prompt Engineer roles

Job Title: Digital Marketing Specialist – Email Marketing, SEO & LinkedIn Outreach

Experience: 4–6 Years

Location: [Insert Location / Remote / Hybrid]

Industry: IT Services | Custom Enterprise Applications | B2B Tech Marketing

Employment Type: Full-Time

About Us

We are a fast-growing IT services company focused on delivering custom enterprise application development, cloud-native platforms, and digital transformation solutions. We are targeting clients across SEA, India, Europe, GCC, and North America, and are building a global brand presence to support our expansion.

We are looking for a Digital Marketing Specialist with proven expertise in Email Marketing, SEO, and LinkedIn Outreach to support lead generation, online visibility, and global campaign execution.

Role Overview

As a Digital Marketing Specialist, you’ll lead email campaigns, SEO initiatives, and LinkedIn marketing efforts to engage enterprise decision-makers and generate qualified leads across key global regions. You'll collaborate closely with content, sales, and leadership teams to drive measurable marketing impact.

Key Responsibilities

Email Marketing

• Plan, create, and execute targeted email campaigns for lead generation, nurturing, and re-engagement across SEA, India, Europe, GCC, and North America.
• Develop personalized workflows based on buyer personas, industries, and intent signals.
• Continuously A/B test and optimize for open rates, CTR, and conversions.

Search Engine Optimization (SEO)

• Own and execute on-page and off-page SEO strategies to boost visibility across regional search engines.
• Conduct keyword research and content optimization for blog posts, landing pages, and service pages.
• Develop high-quality backlink strategies through guest posting, outreach, and digital PR.
• Monitor SEO performance using tools like Google Search Console, Ahrefs, SEMrush, or Moz.

LinkedIn Marketing & Outreach

• Design and manage LinkedIn outreach campaigns targeting enterprise decision-makers (CXOs, IT Heads, Digital Leaders).
• Build and manage prospect lists using LinkedIn Sales Navigator and engagement tools (e.g., Apollo, Lemlist, etc.).
• Collaborate with the sales team to coordinate messaging, follow-ups, and campaign timing.
• Manage company LinkedIn presence — schedule posts, engage with the network, and grow audience organically.

Analytics & Optimization

• Track and report campaign performance across all digital channels (email, LinkedIn, SEO).
• Generate insights and recommendations for continuous improvement.
• Maintain lead funnel hygiene and alignment with CRM (e.g., HubSpot, Zoho).

What You Bring

• 4–6 years of experience in B2B digital marketing, ideally within the IT services or enterprise tech space.
• Demonstrated success running international marketing campaigns across SEA, India, Europe, GCC, and North America.
• Hands-on expertise with email marketing tools (e.g., Mailchimp, HubSpot, Zoho Campaigns).
• Solid understanding of SEO and experience with SEO tools
• Proficient in LinkedIn Marketing and Outreach, including Sales Navigator and campaign tools.
• Strong communication and copywriting skills tailored to B2B enterprise audiences.
• Self-driven, detail-oriented, and able to manage multiple priorities in a fast-paced startup environment.

Nice to Have

• Experience with performance marketing (Google/LinkedIn Ads).
• Familiarity with automation tools (e.g., Lemlist, Apollo, HubSpot).
• Knowledge of HTML/CSS for email customisation.
• Exposure to content marketing and blog strategy for lead generation.

Why Join Us?

• Play a key role in expanding a global tech services brand.
• Drive measurable impact across multiple digital channels and markets.
• Work in a collaborative, innovation-driven environment with high visibility.
• Fast-track growth opportunities in a high-performance culture.
• Competitive compensation + performance-based bonuses.

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

Job Title: CRM Executive

Location: Thane (Majiwada)

Age Requirement: Up to 30 Years

Experience: 1–2 years (Pharma industry – Cardio-Diabetic segment preferred)

Responsibilities:

• Manage and maintain customer databases, ensuring accuracy and completeness.
• Coordinate with sales and marketing teams to support CRM activities.
• Generate and analyze reports using MS Excel (Pivot, VLOOKUP, etc.).
• Ensure timely communication with clients and internal teams.
• Support day-to-day CRM operations to drive efficiency and client satisfaction.

Key Skills:

• Strong communication & coordination skills.
• Proficiency in MS Excel and data management.
• Pharma experience in Cardio-Diabetic segment is mandatory.

Note: This is a top priority position – immediate joiners will be preferred.

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

• Provide world-class client support by working with clients to establish critical goals.
• Take ownership of the customer’s operational needs and steward throughout the organization as required.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Responsible for customer onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
• Ensure CSATs and NPS scores are maintained Assisting Sales Team
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Patient and active listener.
• Passion for service.

Qualifications and Skills

• High computer literacy and ability to learn new software.
• Knowledge of Technology and Software Solutions.
• Bachelor’s degree or equivalent education in Computer Engineering preferred.
• Job experience of 6 months to 2 years would be preferred.
• People from the Gurgaon location would be preferred.

• Working closely with sales and operations & Sales team on all diversity involving recruitment to ensure fairness in hiring practices
• Using various methods to recruit and network with potential candidates including social media platforms, networking events, job fairs, job portals and campus hiring
• Ensuring proper onboarding for new hires and the necessary paperwork is completed promptly and accurately
• Providing feedback to management about details regarding applications
• Using standardized screening techniques, Assess the skills, qualifications and experience of potential candidates
• Coordinating the hiring process end-to-end

What you need to have:

• Proven experience of 4-6 years as a Talent Acquisition Specialist, TA lead, or similar role
• Should have experience into sales hirings and building sales teams
• Edu-tech experience preferred.
• Hands-on experience with the largest job sites like, Indeed, LinkedIn and Campus Hiring
• Experience with full-cycle recruiting, using various interview techniques and evaluation methods
• Familiarity with applicant tracking systems
• Strong interpersonal skills and communication skills
• Team spirit

We're looking for someone to join a team dedicated to building performant APIs and backend services that deal with large volumes of data for the company's flagship, global consumer product. Small, high-impact teams require conscious planning and decision-making when it comes to design, architecture, and product features. So, it's essential that you enjoy working in such an environment.

We're a team that cares about simplicity and being able to build reliable, deterministic systems and platforms. Hence, our choice of tooling is usually battle-tested reliable software with a robust test suite.

How we work

1. You won't deal with the hustle culture. We're focused on building well-thought-out, stable and reliable software and we try our best to ensure everyone understands the big picture and the immediate goals.
2. We work a solid 6-8 hour days and don't slave away 24/7.
3. We're a remote engineering team. This makes effective communication extremely important. Our teams have benefitted greatly from good written communication. This includes everything from the product specification to the API spec. We spend a lot of time writing READMEs. As a result our engineers work with greater clarity and planning.
4. We deploy several times a day and rely on a good test suite to ensure we're not making life hard for our colleagues.
5. We don't expect anyone to know everything, but we are curious and learn along the way.
6. We learn about the fitness space and what it means to really be fit and not just Instagram fit.

The Python Backend Engineer position may be a good fit for you if:

1. You have 3 (or more) years of experience building and maintaining cloud applications.
2. You have built APIs with Python, Flask, Django or FastAPI before.
3. You have experience working with relational databases like PostgresSQL or MySQL and have spent time writing SQL queries for large datasets.
4. Experience in writing Unit tests with pytest.
5. You have worked with Docker, docker-compose.
6. Familiarity with the AWS ECS stack.

We want you to care about

1. Good object oriented design
2. Performant APIs
3. Analysing why queries are slow and how to go about improving them.
4. Understanding DNS, Load balancing, Caching and Hashing.
5. Customer data and privacy.

Our API Stack services use:

1. Python 3.8+, Typescript
2. FastAPI, Flask, HapiJs
3. PostgresSQL, MySQL
4. Redis
5. Celery
6. Pytest, Jest for unit testing.
7. Gitlab CI/CD
8. Amazon ECS container services

• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiar with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal )
• Ability to multitask, prioritize and manage time effectively
• Empathy and Compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft office and G-suite (google)
• Basic knowledge of Microsoft Excel for reporting purposes is a MUST
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer Obsession
• High integrity
• Decisiveness

MUST HAVE

• Design and implementation of the overall web architecture using React.js, Node.js, Mongo DB and AWS Lambda and Python
• Must have good knowledge of API
• Deployment and maintenance of AWS infrastructure -- Kubernetes, EC2, S3, Lambda
• Ensuring the entire stack is designed and built for speed and scalability
• Integrating our front-end UI with the constructed API
• Design and implementation of continuous integration
• Working knowledge of web-based application architectures and frameworks (including React) and the way it integrates with services.

Key Skillsets

• Node.js
• React.JS
• AWS
• MongoDB