Engineering Manager

Review Criteria

• Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
• 3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
• Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
• Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
• Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
• Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
• (Company): B2B SaaS startup or growth-stage company
• Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months

Preferred

• Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus

Job Specific Criteria

• CV Attachment is mandatory
• Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
• Please provide CTC Breakup (Fixed + Variable)?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Pre-sales & Technical Discovery
• Support sales with live demos, sandbox setups, and RFP responses.
• Participate in technical discovery calls to map company capabilities to client needs.
• Create and maintain demo environments showcasing relevant use cases.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

50%   Solution Definition, Confirmation, and Development

•   In depth knowledge of SAP IBP solution development in multiple modules (DP/SP/IO) with an ability to support solution deployment considering best practices

•   Ability to drive the business need discussions and mapping the requirements to SAP IBP system and design the process

•   Key contact for the vendor partners of IBP application

•   Support end-to-end application architecture integrity and the functional relationship across multiple projects and applications 

•   Identifies key integration requirements to other solutions, understands the end-to-end flow of data, and ensures the integrity of data as it moves across the solution landscape

•   Develops conceptual designs and solution blueprints

•   Provides support and consultation for detailed design, deployment, testing and production support.

•   Responsible for maintaining solution integrity through the course of the project including controlling scope, managing solutions for change requests and clarifying solution capabilities during all delivery phases

•   Acts as part of the broader Cargill Architecture community to define and execute architecture processes.

•   Partners with the Center-Led Portfolio Solution Architect(s) to understand the application architecture for all capabilities within the OSC portfolio (meaning the application portfolio, key APIs, transactions, etc.) and the associated roadmap 

•   Ensures region application architecture aligns with portfolio architecture and Enterprise Architecture standards/principles

30%   Business Partnership

•   Work with regional BRMs and businesses to establish clear connections between business goals and strategies and the process, data, and technology investments required to achieve them.

•   Collaborate with internal teams and external stakeholders to resolve issues, troubleshoot errors, and optimize performance

•   Responsible for the definition of the architecture and technology opportunities of the application based on new and emerging technologies. Independently establish priorities and strategies, ensuring they are consistent with business goals and economic viability.

20%   IT Innovation & Delivery

•   Drives improvement of architecture methodologies and services. Supports implementation, improvements, and proper utilization of architecture tools. Ensures the quality of architecture assets, and keeps them up-to-date. Develops and maintains architecture metrics. 

•   Continuous Improvement: Stay abreast of SAP IBP enhancements, upgrades, and new features. Proactively propose and implement improvements to existing processes leveraging new functionalities.

•   Maintain knowledge of industry trends and utilize this knowledge to educate both IT and the business on opportunities to build better target architectures that support and drive business decisions.

•   Assist in the design of new testing methods and resolves routine and non-routine technical issues with minimal assistance. With minimal guidance, monitors systems capacity and performance.

Roles and responsibilities:-

• Work closely with the cross-functional teams and collaborate with product managers, developers, marketing team, and designers
• Execute a strategic vision at the onset of a project and work with the team to deliver on this vision at every step of the design and development process.
• Own and manage multiple rapid research, design, and prototyping projects
• Manage design work across numerous initiatives through successful project execution, tracking, and resourcing
• Lead new creative and holistic thinking across diverse product releases, platforms, and devices; drive the direction, style, and methodology of design and accessibility
• Review work and share feedback with design team members

Desired Candidate Profile:

• Extensive experience as UX designer
• Experience in leading a team of designers
• Good exposure to in interactive design and information architecture
• Extensive understanding of *design principles, typography, and color theory.
• Expertise in using popular software like*Adobe XD, Figma, Sketch
• Ability to iterate designs and solutions efficiently and intelligently
• Experience designing and managing UX that bridges multi-platforms including mobile apps and web-based applications
• Research and showcase knowledge in the industry’s latest trends and technologies
• Team player with good communication skills and the ability to think out of the box

Role: D365 CE / CRM Developer

Experience: 3-7 years

Location: Hyderabad (Initially remote)

You will need to:

• Configure and customize Dynamics 365.
• Have a strong understanding on one of these 3 areas Sales, Service, Marketing & Field Service.
• Possess strong know how on the Microsoft Biz apps data model to perform end to end architectural design and review.
• Pose an in-depth understanding of the Dynamics capabilities to fit business logic inside Dynamics 365 in a seamless way to attain customer requirement with no adverse impact.
• Be a good coder and a reviewer to ensure the customization code quality is at the highest level possible and comply to the Organization standard.
• Be a hands-on coder to build POC on-the-fly and should be able to present to the customers.
• Be responsible for building custom applications, modifications, integrations, data conversion routines and custom reports.
• Provide technical support for project life cycle.

You must have:

• 3-7 years of experience in design, development, and delivery across the Dynamics 365 CRM landscape.
• Proficiency in developing, customizing, integrating, deploying, and supporting multi-channel Dynamics 365 CRM systems.
• Experience with the use of the Dynamics 365 CRM SDK.
• Absolute know-how of Microsoft Dynamics 365 CE Platform, its capability, its data model, security/ access control, web services and other integration approach.
• Strong knowledge on Canvas Model Driven Apps and common data service (CDS).
• Strong .NET framework and C# development experience including CRM API, REST and SOAP.
• Hands on experience in server-side coding, workflows, Java scripts & plugins.
• Strong designing skills around HTMS, CSS etc.
• Strong experience on SQL Server database, Integration services & reporting services.
• Knowledge on leveraging cloud infrastructure

You may have:

• Knowledge of Power Platform usage is a big plus with experience on Power Apps & Power Automate.
• Strong experience on ADO.NET, ASP.NET, WCF & Workflow foundation.
• Strong knowledge on Model Driven Apps and common data service (CDS).
• Knowledge on Data Volume metric analysis, database tuning, detecting bottleneck will be a plus.

Desired qualifications and skills:

• Graduate Degree (B.E/ B.Tech, BCA)
• Microsoft certification for Dynamics 365 CRM would be an added advantage.
• Excellent business communication skills with effective presentation and demonstration skills.
• Should have a strong learning orientation with regards to new technologies and implementing them.
• Should be a self-starter and initiative taker.
• Should possess strong analytical skills and be detail oriented

• Required Skills, Qualifications, and Benefits:

  • Core Knowledge of PHP, HTML, CSS3, MySQL & JavaScript.

  • Basic understanding of code versioning tools, such as Git.

  • Ability to communicate effectively with the team and clients.

  • Proficient logical ability and flexibility to learn new technology.

  • Good in designing and problem-solving abilities

  • Overall Strong coding skills, good analytical and problem-solving skills.

  Good to have:

  • Familiar with React, Redux

  • Knowledge of backend for any CMSs like WordPress, Joomla, Magento etc

  Qualifications:

  • B.Tech, MCA

  Experience:

  • 0 - 2 years.

  Job Type:

  Full-Time (Immediate Joiner)

  Interview Type:

  Walk-in, Google Meet (for remote location)

  Work Salary:

  Decent hike on current salary.

• Excellent working knowledge on Data Warehousing /Data Migration activity using an ETL tool.
• Strong Data Integration, PostgreSQL/Oracle Database skills, Shell Scripting, Python programming, and development know-how.
• Hands-on experience in working with and generating XML documents.
• Good analytical and business process understanding capability.
• Familiarized with Data Models, Source-Target Data Mapping, Transactional, and Master Data concepts.
• Well-experienced in High level/Detailed design, Performance tuning of ETL jobs.
• Very good communication skills, interpersonal skills, stakeholder management skills, self-motivated, quick learner, team player.
• Exposure to After Sales Business Domain is highly preferred.
• Experience using HP ALM, Jira for ticketing.
• Experience release management