Engineering Manager

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

ROLES AND RESPONSIBILITIES

We are looking for an experienced Logistics Executive with 5 years of proven expertise in managing end-to-end logistics operations, transportation coordination, warehouse management, and supply chain optimization. The ideal candidate should have strong analytical, coordination, and problem-solving skills, with a solid understanding of logistics software and industry best practices.

• Plan, implement, and monitor inbound and outbound logistics operations.
• Coordinate with suppliers, transporters, warehouses, and internal departments to ensure smooth and timely deliveries.
• Optimize transportation costs and delivery timelines through effective route planning and carrier negotiation.
• Monitor inventory levels, stock movements, and ensure proper documentation and record-keeping.
• Track shipments and resolve issues related to delays, damages, or losses.
• Analyze logistics data and prepare regular reports on KPIs (cost, delivery times, inventory levels, etc.).
• Continuously improve processes to increase efficiency and reduce operational costs.
• Use ERP/logistics software (e.g., SAP, Oracle, TMS, WMS) for planning and execution.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 5 years of hands-on experience in logistics or supply chain roles.
• Knowledge of logistics procedures, transportation management, and inventory control.

Job Title: Lead US IT Recruiter

Location: Trichy, Tamil Nadu (Onsite)

Company: VDart Inc.

Experience: 5 – 8 Years

Employment Type: Full-Time

About VDart Inc.

VDart Inc. is a global IT staffing and solutions company serving Fortune 500 clients across North America and India. With a strong track record in delivering high-quality tech talent across domains, we’re expanding our India team and are seeking a strategic, result-oriented Lead US IT Recruiter to join our Trichy office.

Key Responsibilities

·      Lead and manage the full recruitment cycle for contract, contract-to-hire, and full-time roles in the US market.

·      Drive sourcing strategies using Dice, Monster, CareerBuilder, LinkedIn, and internal ATS.

·      Manage a team of junior recruiters, provide mentoring, performance feedback, and support.

·      Handle client communications and delivery for key VMS/MSP and direct clients.

·      Negotiate rates, close candidates, and manage onboarding in coordination with internal stakeholders.

·      Maintain and track recruiting metrics (submittals, interviews, closures) and deliver on SLAs.

·      Stay current on industry trends, hiring patterns, and talent market intelligence.

Required Skills & Experience

·      5 to 8 years of hands-on experience in US IT Recruitment across various domains.

·      Deep knowledge of W2, C2C, and 1099 hiring models.

·      Proven experience with VMS portals like Fieldglass, Beeline, IQNavigator, etc.

·      Hands-on expertise in sourcing through Dice, Monster, CareerBuilder, and LinkedIn Recruiter.

·      Strong interpersonal and negotiation skills with experience in client interaction.

·      Previous experience mentoring or leading a team is highly preferred.

·      Willingness to work onsite from our Trichy office.

We are looking for a senior software engineer (Senior PHP Developer) to join our team. We are based on Bangalore in HSR Layout. 

Primary Skills : PHP, SQL. Having a strong grasp of Object-Oriented Programming (OOP)

Experience : Mid to Senior level (5 to 10 years)

Location : Bangalore, India

It also helps if you have one or more of the skills below :

• JavaScript
• Vue.js (or other modern front-end framework)
• Headless CMS
• Rest APIs
• Docker
• Linux
• experience with web services
• experience with CMS development

>>We develop headress CMS kuroco (product) and RCMS (product) with our Japanese partner, Diverta (https://www.diverta.asia/">https://www.diverta.asia/). This product is already established, with thousands of clients in Japan, including some major corporations.

>>We develop the product to add functions, write test cases, & add front-end/mobile app functionality (DevOps).

Product Details –

https://kuroco.app/">https://kuroco.app/

https://www.diverta.asia/">https://www.diverta.asia/

Nature of work/tasks :

– We develop products with web-service customizations as per end-client requirements.

– We have regular projects as well as a wide range of challenging projects such as those in the fields of deep learning, etc.

Salary – commensurate with experience & ability (higher than industry standard)

Work hours – 160 hours per month

Timings – flexible, between 9 AM-9 PM on weekdays (Saturday & Sunday holiday)

There is a system of leave encashment for engineers who worked more than the specified time.

***This is a full time job.***

This is not for a complete remote position, it is hybrid (At office 50% / Work from Home <after probation> 50%).

Please feel free to contact us.

Ebullient Gaming India is India’s biggest network of gaming generating 250 Million+ Views per month for gaming content. It is powered by a Talent management agency, an Online Publication, an Event arm and a creative agency that works with the best brands and gaming talent of the country.

Ebullient is hiring for a Full Stack Mobile Developer to build and maintain their technology platform.

Who Should Apply?

• Passionate about building new things from scratch
• Good with managing and organising work amongst the team to get the job done
• Excellent in hiring a team for new projects and retaining good talents to build an in-house team
• Will to learn from the mentors and kind to share the experience with the mentees

Why Will I Apply?

• I will have Experience to be a part of a brand journey from scratch
• I will have freedom to fail in pursuit of disruption
• I will work and compete with the brightest minds in the category
• I will enjoy the pressure and perks of higher hierarchy

What are your Roles and Responsibilities?

• Ability to handle the entire lifecycle of a mobile application which involves client/server side coding, infrastructure deployment and management on cloud, and publishing application on Google Play Store and Apple App Store
• Work collaboratively with subject matter experts to translate complex industry-specific problems into a working software
• Ability to build and maintain high performing systems at scale
• Eventually, take ownership of the product and lead an entire team of engineers

What are the must-haves for the job?

• Bachelor’s Degree in Computer Science or relevant work experience
• Understanding of programming paradigms
• Proficient in JavaScript and some of its frameworks, including React
• Proficient in building mobile applications using React Native

• Hands-on with at least one of the server-side languages, framework or runtime such as Golang, Nodejs, Python, Java or .Net
• Familiarity with database concepts and technologies
• Hands-on with at least one of the NoSql databases such as Mongo DB, Elastic Search or Cassandra
• Understanding of micro services architecture and inter-service communication using REST and RPC APIs
• Familiarity with cloud service technologies with a provider such as AWS, Azure or GCP
• Understanding of scalable design patterns
• Familiarity with CI/CD pipeline

Experience: 2-7 years

Salary: According to Eligibility

Location: Delhi NCR

Contact Person: Neelam

Interested candidate send updated resume( neelam @ egiplay . com)

• MSSQL, SSIS, Performance Tuning, Data modeling.
• Experience in No SQL tools is must
• Candidate should have exposure to write scripts in Python/Node JS/MongoDB or any other tool
• Maria DB/MYSQL, Mongo DB, Github, Jira
• Understand Requirements from client and on-site team.
• Participate in preparing design and data modelling.
• Comfortable with SQL Stored procedures and queries development.
• Comfortable with SQL Stored procedures and queries development.
• Manage SQL Server through multiple product lifecycle / environments, from development to critical production systems.
• Apply best in industry standard techniques for data modeling to ensure performance, integrate and requirement.
• Ability to analyze independently problems and resolve them on time.