Call Quality Analyst

We are looking for an experienced Sr. Software Engineer to drive the design, architecture, and delivery of scalable B2B products from our Bangalore office. This role requires a strong hands-on technologist who can lead a team of engineers, make sound architectural decisions, and collaborate cross-functionally with Product, Design, DevOps, and Customer Success teams.

As a Sr. Software Engineer, you will play a critical role in shaping the technical direction of our platform, ensuring high-quality engineering practices, and delivering enterprise-grade solutions to our customers. This job can quickly grow into a Technical Lead position.

**Key Responsibilities**

🔹 Technical Leadership

Own end-to-end technical architecture and system design for core product modules.

Drive scalable, secure, and high-performance backend and frontend solutions.

Conduct design reviews, code reviews, and ensure adherence to engineering best practices.

Evaluate and introduce new technologies where appropriate.

🔹 Team Management

Lead, mentor, and grow a team of 5–6 engineers.

Foster a culture of ownership, accountability, and innovation.

Support hiring, onboarding, and mentoring.

🔹 Product Delivery

Collaborate closely with mangement to translate business requirements into technical solutions.

Drive sprint planning, estimations, and delivery timelines.

Ensure predictable, high-quality releases aligned with business goals.

🔹 Quality & DevOps

Champion CI/CD practices, automated testing, and DevOps processes.

Ensure system reliability, uptime, security, and performance monitoring.

Participate in incident management and root cause analysis.

🔹 Stakeholder Collaboration

Work cross-functionally with Sales, Customer Success, and Support teams for enterprise deployments.

Communicate technical decisions clearly to non-technical stakeholders.

**Required Qualifications**

4+ years of software development experience in product-based companies.

Strong experience with modern backend technologies (e.g., Java, Node.js, Python, or similar technologies).

Experience with frontend frameworks (React, Angular, or similar).

Solid understanding of microservices architecture and RESTful APIs.

Experience with cloud platforms (AWS, Azure, or GCP).

Strong knowledge of databases (SQL and NoSQL).

Experience building scalable B2B SaaS products.

**Preferred Qualifications**

Experience with multi-tenant SaaS architecture.

Familiarity with enterprise integrations (SSO, APIs, third-party systems).

Experience handling high-scale systems with large enterprise clients.

Exposure to security and compliance standards (ISO, SOC2, GDPR).

**Key Competencies**

Strong problem-solving and system design skills.

Excellent communication and stakeholder management skills.

Ability to balance hands-on coding with leadership responsibilities.

Strong ownership mindset with attention to detail.

Ability to thrive in a fast-paced, product-driven environment.

**What We Offer**

Competitive compensation and performance bonuses.

Opportunity to work on cutting-edge B2B products.

Collaborative and growth-oriented culture.

Health insurance and wellness benefits.

If you are passionate about building scalable B2B platforms and leading high-performing engineering teams, we would love to hear from you.

About the Job

About Ruvimo

Ruvimo is committed to redefining stress-free learning by connecting top tutors from India with students across the globe. We currently focus on math, but we are on a mission to teach everything from academics to cool extracurriculars impacting 1 million families worldwide. We blend expert human tutoring with global opportunities, building confident learners and empowering tutors to shine.

Role Summary

We are seeking a highly motivated Business Development Executive to drive student enrollments and be the primary point of contact for parents and students exploring our platform in the US market. Your job is to transform curiosity into successful enrollments, acting as a crucial link between our learning platform and potential global customers.

Key Responsibilities

Lead Qualification & Consultation: Act as the first point of contact, engaging with parents and students to understand their specific learning needs and qualify leads effectively.

Conversion Driving: Book trial classes, conduct persuasive follow-ups, and ultimately close deals to achieve weekly and monthly enrollment and revenue targets.

Product Expertise: Effectively present the value and features of Ruvimo’s platform and tutoring services to potential customers.

CRM Management: Maintain accurate, detailed, and up-to-date records of all lead interactions and pipeline activities within the CRM (preferably Zoho).

Performance Insight: Analyze personal sales funnels, track performance metrics, and share actionable insights to help optimize the overall sales process.

Required Skills & Qualifications (Mandatory Requirements)

Experience: 2–6 years of proven experience in B2C/Inside Sales with a strong track record of high conversions and revenue generation.

Sales Acumen: Exceptional consultative selling skills and a strong ability to build trust and guide parents through key purchasing decisions.

Communication: Excellent verbal and written communication skills suitable for a professional US audience.

Target Orientation: Highly organized, target-driven, and capable of operating with a high degree of ownership in a fast-paced environment.

Technical Comfort: Comfortable working with CRM tools and handling a high-volume sales pipeline (familiarity with Zoho is a plus).

Preferred Qualifications

Prior experience in selling to US customers or working within the EdTech sector.

Location & Working Hours

Work Mode: Hybrid (3 days Work From Office)

Location: Mulund, Mumbai

Shift: Fixed US Night Shift (Willingness to work this shift is mandatory)

Resolving customer complaints brought to your attention.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support, Establishing a positive rapport with all clients and customers via phone.

Job Description – Developer (ETL + Database)

 Develop, document & Support ETL mappings, Database structures & BI reports.

 Perform unit testing of developments done by him/her.

 Participate in UAT process and ensure quick resolution of any UAT issue.

 Manage different environments and be responsible for proper deployment of code in all client

environments.

 Prepare release documents.

 Prepare and Maintain project documents as advised by Team Leads.

Skill-sets:

 3+ years of Hands on experience on ETL Pentaho Spoon Talend & MS SQL Server, Oracle & SYBASE Database tools.

 Ability to write complex SQL and database procedures.

 Good knowledge and understanding regarding Data warehouse Concepts, ETL Concepts, ETL

Loading Strategies, Data archiving, Data Reconciliation, ETL error handling etc.

 Problem Solving.

 Good communication skills – written and verbal.

 Self-motivated, team player, action and result oriented.

 Ability to successfully work under tight project schedule

Qualifications and Background

• 3-5+ years of experience working on Salesforce platforms
• At least one year of experience working directly with North Americas and European clients
• At least two Salesforce certification
• Salesforce Certified JavaScript Developer I
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I/II
• Salesforce.com Certified Administrator
• Bachelors/Postgraduate degree, professional qualification, or relevant experience.
• Knowledge, Skills, and Abilities
• Domain expertise: have a good technical understanding of the Salesforce Sales and Service Cloud and how business stakeholders use the product.
• General knowledge of technical concepts, strategies, and methodologies, including architectural and security concepts, systems development life cycle, information management, and portfolio management (production systems, release planning, change management).
• Proficient with Salesforce Lightning Design System and the Salesforce development lifecycle.
• Software engineering skills with Force.com Platform (Apex, LWC, SOQL, Unit Testing)
• Experience in core web technologies including HTML5, JavaScript and CSS
• Demonstrated experience with relational databases, data modelling, and ETL tools
• Experience with Services Oriented Design Principles (SOA) and Web Services (REST & SOAP, JSON & XML)
• Experience with Agile development methodologies such as SCRUM
• Experience with complex business systems integration as well as object-oriented design patterns and
• development
• Stakeholder management: experience in managing relationships with business stakeholders; a proven ability
• to work with and influence cross-functional teams, ensuring close collaboration with development teams, is
• especially important.
• Excellent organizational, verbal and written communication skills
• Key Responsibilities
• Client Interaction
• You will be required to be available for project and client interactions during UK business hours.
• Meet with clients to determine business, functional and technical requirements and participate in

application design, configuration, testing, and deployment

• Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning) o Work cross-functionally with Revenue Operations, Sales Finance, Engineering, and other key stakeholders within the client organisation.
• Gather, analyse and document functional and technical requirements for new projects, enhancements to existing solutions and production issues reported by end-users
• Leadcustomer-driven solutions utilizing strong technical design skills and strong working relationships

with internal groups

• Guide users in formulating requirements, advise on alternatives and on the implications of new or

revised processing analysis.

• Translate business requirements into well-architected solutions that best leverage the Salesforce

platform and products • Technical development

• Setupdevelopmentenvironmentsontheirownandcommunicatedevelopmentprogresstotheclient and senior management.
• Build Salesforce applications using Apex and Visualforce and leverage the full capabilities of the Salesforce platform.
• Implement and maintain Salesforce customizations such as custom fields and objects, layouts, controller extensions, triggers, workflows, process builders, and validation rules
• Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation
• Createandexecuteunit,integration,anduseracceptancetestplans,includingusecasesandtestdata o Ensure service level availability of the Force.com platform and integration applications and provide

on-call support for break/fix/enhancement activities to resolve application issues. • Research and best practices

• Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce. com platform
• Assist with the planning of application changes, development, and installation of upgrades and new releases.

Job role: 

As a digital marketer, your primary objective will be to facilitate the sales team through lead generation. You’ll be responsible for conceiving, driving, and implementing initiatives to increase brand presence and improve product adoption.

Responsibilities:

• Manage Organic as well as paid channels
• Set targets and build strategies to help achieve them
• Create and test content, blogs, and ads for operational efficiency
• Create and optimize landing pages to increase signups
• Develop and implement campaigns to better lead quality and beat the competition
• Perform data analysis around web traffic and other key metrics
• Monitor KPIs, and set up mechanisms to measure multiple campaigns across many online channels
• Draw meaningful conclusions from campaign data and identify potential opportunities for improvement
• Communicate with team members on campaign developments, timelines, and results

Requirements:

• 4+ years of experience in Digital Marketing or a similar position preferred
• Experience in B2B, eCommerce and SaaS is preferred
• Relevant Bachelor's degree preferred
• Great design sense is a must for this position
• Proven experience building campaign strategies from scratch and executing them
• Basic knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key metrics
• Experience working with data
• Experience working with international markets is preferred

About PixelMath

61% of Grade 8 students in India can’t do simple mathematical division. Current math teaching methods are boring, haven’t evolved over the years and makes the kid lose interest- this gap only gets wider. We are on a mission to democratise quality math learning in India. PixelMath's core focus is on building a quality math learning product which not only improves the math skill of the student- but also makes the process super fun and enagaging.

We have customers from 10+ countries, while majority of them being from India. We are growing at a steady pace with love pouring in from the parent and student community for what we are building. We are looking for someone who wants to be a part of the much needed change in the math learning space in India and play a critical role in it's growth.

About the role

As a marketing manager, you will completely own the marketing channels of PixelMath. Your main objective as the Marketing Manager would be create and manage content which reaches the right people and increases the brand awareness.

This is a full-stack marketing role where you will take full control of of the marketing channels and execute on all fronts-

1. SEO- Improving the SEO of PixelMath by working on on-page and off-page SEO. You should be able to think about ideas for the kind of content we should publish.
2. Social Media- Create and publish content for Facebook and Instagram, build and increase engagement with the target audience.
3. Ads- Google AdWords + Facebook Ads
4. Community- Drive engagement in the existing community of students

Here is what we are looking for-

1. 2+ years of experience in managing social media channels and SEO
2. You can communicate your ideas clearly, both written and in verbal form
3. You are creative and possess high level of empathy
4. You like taking responsibility and complete ownership of your work

What you will you get at PixelMath 
1. Clearly defined objectives of what we want to achieve.
2. Immense learning opportunities while growing a brand from zero to one.
3. Your own space to plan and run your experiments.
4. Competitive salary and ESOP options.

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.

- Create scalable processes and definitive scope around implementation services

- Implement systematic processes for tracking and reporting on the implementation status

- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output

- Direct the activities of the implementation team to meet client needs and create successful partnerships

- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards

- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.

- Own execution of the roll-out within the allotted implementation timeframe

- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase

- Provide support to Account Executives & Sales Engineers during the Sales cycle

- Ability to speak knowledgeably on all technical integration options available within an implementation

- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed

- Monitor the progress of each account at a deeper level

- Ensure all metrics are accurate and up-to-date

- Advocate customer needs/issues cross-departmentally

- Understand and manage escalations efficiently and appropriately

- First point of contact for all inquiries on project status from executive leadership

- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed

- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company

- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports

- Bachelor's degree;

- Previous experience as a Manager, Implementation for enterprise software

- Proven track record of successful implementation with enterprise clients

- Highly developed project management skills

- Ability to influence and guide clients through complex implementations

- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team

- Demonstrated presentation and client-facing skills

- Superior presentation skills; experience with presenting to C-level Executives

- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners

- Analytical skills to determine root causes and develop solutions

- Understanding of sales, marketing, client relations roles, and their interdependence

- Demonstrated ability to adapt to a fast-paced and changing the technical environment

- Self-starter seeks out challenges

- Flexible