Business Development Manager

About Us:

Suntek.ai is a technology-driven startup delivering AI-powered and e-commerce solutions that help brands build, scale, and optimize their digital presence. We partner with fast-growing businesses to design intelligent, high-performance solutions that drive measurable growth.

About the Role:

We’re looking for a driven and detail-oriented Product Manager (Evening Shift )  to join our product team. This is a full-time, fully remote role where you’ll work closely with cross-functional teams to help define, build, and scale e-commerce solutions used by real businesses every day.

As a Product Manager, you’ll support the entire product lifecycle—from research and discovery to development, launch, and iteration. You’ll help turn customer needs and business goals into clear product requirements, collaborate with engineering and design teams, and ensure products are delivered with quality and purpose.

This role is ideal for someone early in their product career who is eager to learn, take ownership, and grow in a fast-paced, collaborative environment.

What You’ll Do

Collaborate with engineering, design, marketing, and stakeholders to define and execute product initiatives

Assist in creating and maintaining product roadmaps aligned with business objectives

Gather and analyze customer feedback, usage data, and market trends to inform product decisions

Conduct competitor and market research to identify opportunities and gaps

Translate requirements into clear user stories, acceptance criteria, and documentation

Support Agile ceremonies including sprint planning, backlog grooming, and retrospectives

Track product performance and help optimize features post-launch

Ensure alignment across teams to deliver meaningful, user-focused outcomes

What We’re Looking For:

• Strong interest in product management, digital products, or E-commerce platforms
• Experience with or exposure to market research, customer insights, and competitor analysis
• Familiarity with Agile methodologies and modern collaboration tools (Jira, Notion, Confluence, Slack, etc.)
• Excellent written and verbal communication skills
• Analytical mindset with strong problem-solving abilities and attention to detail
• Bachelor’s degree in Business, Marketing, Technology, Engineering, or a related field (or equivalent experience)
• Experience with Shopify or Shopify Plus is a strong plus
• Passion for building intuitive user experiences and driving measurable business impact
• 3+  yrs of experience

Why Join Suntek AI:

• Fully remote work with a collaborative, globally distributed team
• Hands-on experience building real-world E-commerce products
• Clear growth path and mentorship within the product organization
• Opportunity to work at the intersection of AI, E-commerce, and digital transformation.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

What you need to have:

• Min. 3-4 years HANDS-ON EXPERIENCE below is mandatory. Altium Designer/Allegro (Preferred tools) Design of multilayer impedance-controlled PCBs
• Schematic symbol and Footprint Library Creation as per IPC standard.
• Hands-on experience with high speed and mixed-signal multilayer layout design.
• Component Placement and Routing plan preparation for design effectiveness
• Complex layout design with DFM and DFT Considerations.
• Gerber Generation and CAM Validation

Required Skill Sets:

• Knowledge of DFM & DFT
• Knowledge of layer stack-up build.
• Knowledge of EMI/EMC considerations for the successful layout design.
• Knowledge of IPC standards.
• In-depth knowledge of PCB fabrication process and Assembly.
• Knowledge in deciphering 2D/3D CAD DRAWINGS
• Willingness to learn new tools, technologies, and processes.

Qualification:

• Diploma/BE/B. Tech in Electronics or any other discipline.

• Have architected /designed at least 2-3 systems/products of enterprise scale from scratch.
• Have banking and Financial service background and preferably worked in Mobile/Digital platform design and development. Payments /OLTP preferred.
• Should have experience of 20+ years with J2ee, REST, Microservice, API, Messaging, Encryption, security, NLP, ML background.
• Have 7+yrs of experience in Architecture field, designing and end to end not from consulting Architecture.
• Responsible for design, architecture, and delivery of a feature or component/product with the highest quality with high-level directions from architects
• Driving innovations in the platform constantly & remaining ahead of the curve
• Development and testing of features/functions delivered via applications and services.
• Prototype ideas quickly using cutting edge technologies.
• Collaborating with peers and Architects both within their team and across the organization to deliver end-to-end products & features
• Working with product managers using agile methodologies to deliver high quality solutions on time
• Provide functional, design, and code reviews in related areas of expertise with-in team and cross-team.
• Working with operations teams to ensure your applications and services are highly available and reliable
• Mentoring junior engineers in the team both in the technical as well as on the product side
• Define and devise processes, tools and methodologies to achieve excellence in software development, testing and deployment, and in the management of the Centre.
• Good experience in working with any of the programming languages like PHP, Python, Django, Golang, Java, C++
• Experience developing applications that use high volume of data along with experience building applications on top of RESTful APIs.
• Solid knowledge of JAVA, J2EE, data stream, processing, big data etc.
• Comfortable with writing unit tests using JUnit
• Worked with Git and are comfortable with Merge/Rebase concepts.
• Worked with tools such as Eclipse, WebStorm, Ant, Maven, Jenkins, Sonar, JSLint, Grunt and App Servers such as Tomcat, Jboss.
• Solid knowledge of algorithms, design patterns, and componentization approaches.
• Experience and knowledge of open source software, frameworks and broader cutting-edge technologies.
• Experience in software design patterns, problem solving and troubleshooting skills.
• Ability to determine impact of architectural solutions and recommendations.
• Must have experience in justification of technology solutions to business leaders.
• Experience in refactoring existing codebase and in understanding existing implementations to decide to refactor or rewrite.
• Know how to identify Performance bottlenecks and use good coding patterns to avoid them in the first place.
• Have strong attention to detail.
• Ability to operate effectively both independently as well and within a team using Agile methodology.
• Proven problem-solving and interpersonal communication skills.
• Knowledge of payment domain will be an added advantage

Qualifications

• BE/BTech/ME/MTech in EE/CS or an equivalent qualification.
• 20+yrs of Experience.
• Minimum 12+years of hands on Java programming experience.