Digital Marketing Team Lead

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

Location: Bengaluru, India, Exp: 4-8 Yrs

JD: Product Manager – Trading Systems (OMS/RMS/CMS) | Fintech – Indian Capital Markets

About Us:

We’re a product-first fintech company shaping the next generation of trading infrastructure for India’s capital markets. Our platforms power the real-time operations of full-service and discount brokers, dealer desks, and proprietary trading firms across NSE, BSE, MCX, and global exchanges.

We’re not building “just another trading app”—we’re engineering the backbone for execution, risk, and compliance in a fast-evolving, highly regulated domain. If you're excited about architecting software that brokers can't live without, we want to talk.

What We Expect:

The Role:

As a Product Manager, you'll lead the development of mission-critical software modules—Order Management Systems (OMS), Risk Management Systems (RMS), and Client Management Systems

(CMS)—used by several brokers to handle millions of trades.

You’ll work at the intersection of real-time trading tech, evolving SEBI regulations, and client-driven feature innovation. You must bring deep domain understanding, technical acumen, and a sharp instinct

for solving broker-side pain points.

• 4–8 years in Product Management with strong exposure to broking platforms, trading systems, or capital markets technology.

• Deep understanding of Indian trading infrastructure—OMS, RMS, back-office workflows, and SEBI/Exchange regulations.

• Familiarity with exchange tech stacks (NOW, NEAT, Omnesys, Refinitiv, FIX APIs, etc.).

• Strong grasp of trading workflows including order placement, margin checks, square-off logic, fund limits, settlement cycles, and audit requirements.

• Excellent analytical and documentation skills — able to break down complex, high-stakes systems into scalable, testable product features.

• Tech-aware, with the ability to interface with architects, engineers, and QA in highly technical conversations.

What You Will Do:

• Own and define the roadmap for OMS, RMS, and CMS platforms—prioritize features, define business logic, and guide execution from idea to deployment.

• Lead the design of Order Management Systems that support multi-leg orders, basket trades, slicing strategies, and multi-exchange routing with ultra-low latency.

• Develop robust Risk Management frameworks that enforce client-wise exposure limits, margin checks (SPAN + ELM), peak margin validation, square-off logic, and MTM alerts in real time.

• Build or integrate advanced Client Management modules , eDIS workflows, UCC/KRA validations, transaction monitoring, and regulatory reporting.

• Interact closely with key stakeholders at client firms—dealers, RMS heads, compliance officers, back-office leads—to collect deep insights and translate them into actionable features.

• Ensure end-to-end integration with exchange APIs like NSE NOW, NEAT, Omnesys/Nest, IML FIX, and BSE Bolt, as well as third-party RMS vendors and market data providers.

• Monitor SEBI and exchange circulars; analyze impact and drive fast product iterations for regulatory alignment (e.g., upfront margining, T+1 settlement, new order types).

• Create detailed BRDs, functional specs, user stories, and wireframes that capture complex trading and compliance workflows.

• Collaborate with Engineering, QA, and DevOps to deliver stable, high-performance releases on time, with a focus on throughput, latency, and security.

• Define and monitor product KPIs like:

• OMS: Order success rates, latency, peak load handling

• RMS: Margin utilization, breach tracking, risk override logs

• Conduct competitive benchmarking (e.g., vs. Omnesys, Refinitiv, proprietary dealer terminals) to identify strategic product gaps or advantages.

• Serve as internal SME (Subject Matter Expert) on market microstructure, order types, circuit limits, and broking-specific use cases.

• (Bonus): Work on initiatives related to High-Frequency Trading (HFT) smart order routing, co-location strategies, FIX protocols, and microsecond-level decision systems.

What success looks like:

• Your OMS handles millions of orders/day with sub-100ms response times.

• RMS logic you define protects brokers without compromising execution agility.

• Your CMS proactively flags compliance gaps before auditors or regulators do.

• Brokers say “this is exactly what we needed” after your product releases.

Must-Have Skills:

• 4–8 years in Product Management with strong exposure to broking platforms, trading systems, or capital markets technology.

• Deep understanding of Indian trading infrastructure—OMS, RMS, back-office workflows, and SEBI/Exchange regulations.

• Familiarity with exchange tech stacks (NOW, NEAT, Omnesys, Refinitiv, FIX APIs, etc.).

• Strong grasp of trading workflows including order placement, margin checks, square-off logic, fund limits, settlement cycles, and audit requirements.

• Excellent analytical and documentation skills — able to break down complex, high-stakes systems into scalable, testable product features.

• Tech-aware, with the ability to interface with architects, engineers, and QA in highly technical conversations.

Nice-to-Have Skills:

• Experience building or contributing to HFT systems or low-latency trading platforms.

• Prior work in or with stock broking firms, proprietary desks, or algo trading platforms.

• Familiarity with capital markets middleware, FIX gateways, and TBT feeds.

• Exposure to mobile trading apps or dealer terminals used in high-volume environments.

Why Join Us?

• Domain Depth: Tackle real-world challenges in capital markets, algo trading, and financial data platforms.

• Intelligent Teams: Work with top-tier engineers, architects, and FinTech veterans.

• Energizing Work Environment: In-office collaboration with a start-up feel and enterprise-grade problems.

• Global Projects: Deliver solutions that are used by trading desks and financial institutions worldwide.

• Perks & Benefits: Competitive salary, Flat hierarchy and high-impact roles, Access to leaders from trading, tech, and regulatory backgrounds, A team that values performance, not just presence.

Join us to help build the systems that move India’s markets

What You’ll Do:

● Develop and maintain cross-platform mobile applications using React Native (Flutter experience is a plus).

● Handle end-to-end app deployment: build, register, and release applications on Google Play Store and Apple App Store.

● Collaborate with product managers and designers to deliver high-quality UI/UX.

● Work on web application tasks as needed, including front-end (React.js preferred) or minor backend integration.

● Debug, optimize, and continuously improve app performance and scalability.

● Write clean, maintainable, and well-documented code.

What We’re Looking For:

● Minimum 2 years of professional experience in React Native development.

● Exposure to Flutter is a plus.

● Proven experience in publishing apps to both Android and iOS stores, including certificates, provisioning profiles, app review process.

● Basic knowledge of web technologies (HTML/CSS, JavaScript, React.js or similar).

● Familiarity with REST APIs, Git, and common dev tools.

● Strong problem-solving skills and a collaborative mindset.

Nice to Have

● Experience with Firebase, push notifications, analytics, or payment integration.

● CI/CD knowledge for mobile deployment.

● Backend development familiarity (Node.js, FastAPI, or similar).

Job Category: Software Development

Job Type: Full Time

Job Location: Bangalore

Gnani.ai aims to empower enterprises with AI based speech technology.

Gnani.ai is an AI-based Speech Recognition and NLP Startup that is working on voice-based solutions for large businesses. AI is the biggest innovation that is disrupting the market and we are at the heart of this disruption. Funded by one of the largest global conglomerates in the world, and backed a number of market leaders in the tech industry,

We are working with some of the largest companies in the banking, insurance, e-commerce and financial services sectors and we are not slowing down. With aggressive expansion plans, Gnani.ai aims to be the leader in the global market for voice-based solutions.

Gnani.ai is building the future for voice-based business solutions. If you are fascinated by AI and would like to work on the latest AI technologies in a high-intense, fast-growing and flexible work environment with immense growth opportunities, come and join us. We are looking for hard workers, who are ready to take on big challenges.

NLP Software Developer

Gnani.ai is looking to hire software developers with 0 to 2+ Years of experience, with a keen interest in designing and developing chat and voice bots. We are looking for an Engineer who can work with us in developing an NLP framework if you have the below skill set

Requirements :

• Proficient knowledge of Python
• Proficient understanding of code versioning tools, such as Git / SVN.
• Good knowledge of algorithms to find and implement tools for NLP tasks
• Knowledge of NLP libraries and frameworks
• Understanding of text representation techniques, algorithms, statistics
• Syntactic & Semantic Parsing
• Knowledge/work experience on No-SQL database Mongo.
• Good knowledge of Docker container technologies.
• Strong communication skills

Responsibilities :

• Develop NLP systems according to requirements
• Maintain NLP libraries and frameworks
• Design and develop natural language processing systems
• Define appropriate datasets for language learning
• Use effective text representations to transform natural language into useful features
• Train the developed model and run evaluation experiments
• Find and implement the right algorithms and tools for NLP tasks
• Perform statistical analysis of results and refine models
• Constantly keep up to date with the field of machine learning
• Implement changes as needed and analyze bugs

Good To Have :

Start up experience is a plus

We are looking for a PHP Developer with knowledge of the laravel framework and a minimum of 2+ years of work experience in developing PHP-based applications for the specified designs and standards.

* Developing web solutions in PHP/Laravel on the LAMP stack

* Understanding the eCommerce domain and working in close proximity with the Business Owners to discuss requirements and quickly prototype business ideas into applications

* Make the best use of the ORM capability of Laravel and develop project solutions that are independent of the hosting environment and underlying database

* Integrations with 3rd party tools and services

* Troubleshooting and resolution of website performance issues

* Hands-on experience in Core PHP, Laravel, HTML, CSS

* Must be capable to handle projects alone.

* Should have handled projects in Agile methodology

• Working closely with the external auditors to achieve common goals
• Conducting Enabling Service Audit (HR, Admin, IT) once in 6 months for the verification of ISMS & QMS Standards
• Performing ISMS and Internal Audit
• Being part of the external Audits (ISMS, QMS & CMMI)
• Managing of implementation of ISMS

Desired Candidate Profile

• Strong communication and team building skills with proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner
• Experience in ISO27001, Internal Audits, CMMI    

Roles & Responsibilities:

• Develop test plans, test environment and test scenarios for new product features
• Improve test efficiency by adapting an automated approach 

Requirements:

• Should have 1-3 years of IT experience in software testing/automation
• Should have a bachelor’s/master’s degree in engineering/technology from a reputed college/university
• Strong communication skills, both verbal and written
• Should be a good team player who enjoys collaborating with others 

Technical Skills:

• Proficiency in a scripting language, such as Python, Shell Scripting
• Experience in JavaScript test automation frameworks – Protractor/Selenium/TestNG (Primary)
• Experience in developing Continuous Integration pipelines using Jenkins and GitHUB Actions
• Experience with Source control such as GitHUB
• Experience in working with Postgres, Oracle , SQL DB
• Experience in Docker and any other containerization platform.

Desirable Skills:

• Familiarity with the following is a bonus:
• ​​​​​​​NodeJS and npm    
• Jmeter and Groovy Scripting
• Experience in working with SCXML and VXML
• Experience in Contact center industry is added advantage