Business Development Manager- Mum/GGN

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

Responsibilities :

1. Develop user-facing stack from scratch
2. Build reusable code and libraries for future use
3. Ensure the technical feasibility of UI/UX designs
4. Optimize application for maximum speed and scalability
5. Collaborate with other team members and stakeholders

Technology Skills :

1. Proven 4 years work experience as a ReactJS Frontend developer
2. In-depth understanding of the entire web development process (design, development and deployment)
3. Good experience with Typescript and ReactJS (17.x). NodeJS knowledge is a plus.
4. Familiarity with Unit Testing Frameworks, UI Testing, Monorepos and Graphql principles
5. Knowledge of Alerting and Monitoring tools
6. Knowledge of SPA principles
7. UI Performance: should have hands on experience of optimising page load, rendering, caching
8. Sense for appeal & aesthetics from a usability perspective.

Soft Skills :

1. Obsessed with best practices, structuring, documentation and have an eye for detail.
2. Self starter with a high level of drive and commitment.
3. High energy and drive to work in a startup environment.
4. Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
5. Ability to work under pressure and confidence to deal with complex issues.
6. Good communication skills.
7. Hands-on and detail oriented.

As the backend engineer developer, you will drive the vision of AvatarLife and make it a significant player in metaverse gaming space. You will steer the development of our games and everything that comes with it.

Skills Required

• 2+ years experience in Node.js is required
• Experience in game development
• Familiarity with typescript is a plus

We are looking for individuals who can work independently and are fine with unstructured scenarios. We are flexible with the job location, working hours and compensation structure. We will match industry standard when it comes to all aspects of your professional development to make sure you can focus on making a great product.

Technical Skills: Good at analytics, Content Creation Strategies, Good at maintaining reports.

About Company:  Workhours is India's 1st Ed-Tech Company Focusing on Self-Employment. We want to change the way people think about their careers from how to get a job to how to become self-employed. Example of how digital payments changed the behaviour of a person paying from cash to paying using digital apps. 

Job Description:  We are currently seeking a Social Media Expert with an extensive understanding of creating new content ideas, monitoring competitor tactics, and Creating New Strategies for social media that will work. You need to have the ability to train others.

Roles and Responsibilities:

•  One should be Excellent at analyzing the competitors 
•  Must have an innovative mind and should be responsible for creating Content 
•  Excellent knowledge in understanding the Analytics
•  He must Be good at creating New Strategies 

mandatory Skills:

• Excellent communication skills
•  Work Report Submissions
•  Team Player
•  Able to Handle Multitasking 
•  Should be Good at Training (Very Very Important) 
•  Good at Planning Strategies.

• 2+ years of Hands-on experience in Python, Django, Flask, Bottle, Design Patterns, Web Services (SOAP/HTTP, REST APIs)
• 2+ years of hands-on experience with Postgress, MongoDB.
• Experience with cache-store / message broker like Redis / RabbitMQ / Kafka
• Experience with AWS
• Experience in front-end development using react.js is a plus.
• Proficient understanding of code versioning tools, such as Git / Mercurial /bitBucket.
• DevOps knowledge to deploy code in production and hands-on experience with docker / Kubernetes.
• Self-motivated and a good team player.
• Good communication and interpersonal skills.
• Bachelor’s Degree in Engineering from a reputed Institute

We are seeking a Software Design Engineer with hands-on design skills and exceptional unit testing experience. This person will be responsible to design, develop and troubleshoot software programs for laboratory medical device new product development. The incumbent practices and propagates engineering practices on design principles, code quality, refactoring and unit testing.

Responsibilities

• Prototype, design, refactor, implement, unit test Windows based software applications
• Participate in cross-functional project teams to refactor and design software
• Work with multi-discipline teams on new product introduction project while adhering to software development and source control processes
• Document software, write technical specifications for interfaces and testing

Qualifications

• Bachelor’s degree in Software Engineering, Computer Science or related field with no less than 8+ years of experience
• Expert architecting, designing and developing C++/C# based solutions
• Strong software design skills - expert in OOA/OOD development methodologies, software design principles and design patterns
• Experience in Agile development processes and philosophies.
• History of driving project execution and timely delivery while ensuring a quality focus
• Ability to work well with people and be both highly motivated and motivating
• Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
• Ability to work independently and proactively with minimal direction

Nice to Have

• Experience working with Docker / Containerization technologies is a big plus
• Experience in medical device design & development is a plus
• Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology or flow cytometry systems is a plus
• Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus
• Experience in software code and build management is a plus