Digital Marketer

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Since their launch in 2020, they have grown 70-80% MoM just by delivering a strong product experience. It is rated 4.7/5 by consumers across Bangalore, and adopted by hundreds of doctors. 

They have been backed by marquee investors. And the overall team is now 100+

About the role

• This role is for an engineering manager/leader who has been leading teams and building products in larger scale startups, serving millions of monthly users. And is ready to upgrade their role from being an engineering manager to playing the engineering head of the company.

• Work closely with the founders and other leaders in the company to build a strong product and business- collaborating to create innovative products that will help define the future of healthcare.

• Build a strong engineering team and processes that enhance their performance and the overall organization.

• Pick the right architecture and tools for building a high performance, robust and scalable engineering platform , in a cost-effective way

Must have

• Has been an experienced Engineering Manager, or Senior Engineering Manager (8 to 10+ years of experience), across at least 1 scaled mobile-first B2C tech startup with paid transactions.

• Strong experience with mobile development: iOS, Android and/or React Native. Not just coding, but also leading mobile-based engineering teams.

• Strong understanding of devops and backend systems needed for scaling. 

• Has led engineering teams that launched products from idea to launch (0 to 1), and launch to scale (1 to 10)

• Has led teams of 10-15+ engineers.

• Comfort in an early stage environment.

• Strong communication and leadership ability- especially in the current remote environment.

• Has built teams from scratch, and been through the ups and downs of building startups and products.

• A passion for building impactful products.

• Strong developer, still codes, and can give the best in their team a run for their money! Is pretty much a full-stack engineer.

• 8-10+ years of experience

Nice to have

• Has founded their own company.

• Built products for healthcare, logistics and/or IoT devices

• Builds things outside of their full-time role- can be through writing, sharing, teaching, building, contributing, etc

Title

Full Stack MERN/ MEAN Tech Lead

Location

Bangalore

About the company

With over a decade of experience, we specialize in crafting bespoke integration solutions and empowering businesses across the globe with a combined approach to emerging technology. We use cutting edge enterprise platforms - Microsoft, Salesforce, SAP and more Since our establishment in 2004, with our headquarters located in Tampa, USA, eCosmos has been extending global reach and domestic support to a diverse range of organizations, from start-ups to Fortune 500 companies

. Job Summary:

The Lead Developer provides technical expertise which requires a working knowledge of the technical infrastructure underpinning the applications. Plans, consults, and coordinates complex project assignments in the design, development and implementation of applications software. Works as part of a service or project team to implement complex technical solutions that meet business requirements. Responsible for contributing to the planning of the work programs and the review, development, and modification of best practices and technical solutions. Provides supervision to a team of Developers

. What success looks like in this role:

• You will lead a team of 5-10 developers building web apps with React, Node.js, Express and MongoDB, and mobile apps with React Native.

• Architect scalable and high-performance web and mobile apps using proven JavaScript stacks like MERN and MEAN

• Establish best practices for web and mobile development, code quality, testing, and CI/CD

• Proficiency in TypeScript is required to develop and maintain the front-end and back-end of our web applications.

• Plan sprints, assign tasks, and oversee code reviews, testing, and releases

• Troubleshoot and debug applications across the stack

• Manage technical debt and spearhead migrations to new libraries/frameworks when needed

• Hire and mentor developers and promote an engineering culture of learning and excellence.

Skills Required:

• Excellent communication skills, both written and oral.

• Quick problem-solving skills with exceptional aptitude and reasoning. • Good orator, presenter with influencing skills to manage and negotiate complex conflicting resolutions.

• Ability to frame ideas in words to provide a perspective and outcome from analyzing them.

• Experience in leading, managing, mentoring a team of junior developers.

You will be successful in this role if you have:

: • Bachelor's in engineering (B.E or BTech.), MCA.

• 5+ years' experience leading web and/or mobile engineering teams

• Deep expertise with JavaScript, Node.js, React, React Native, and MongoDB • Experience building web apps with MERN or similar stacks • Experience building mobile apps with React Native or similar frameworks

• Excellent verbal and written communication skills

• Comfortable with Agile methodologies like Scrum and Kanban

• Strong leadership skills and commitment to building a world-class engineering team

Compensation & Benefits:

For the right candidate, e-Cosmos is ready to provide an extremely competitive salary and added incentive bonus potential

. e-Cosmos provides an attractive and complete benefits package:

✓ Accidental Death & Dismemberment Insurance

✓ Training and certification assistance

✓ Employee referral bonus program

✓ Vertical and Lateral increments

ETHICS COMPLIANCE:

: e-Cosmos is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.

Job description

Strong experience with Laravel Framework

Experience in databases like MySQL

Experience in HTML, JavaScript, CSS, Angular/ReactJS/VUEJS, JQuery, Bootstrap, JSON

Requirement

Minimum 3+ years of Laravel Experience - building database-driven applications

Knowledge of Event Driven Architecture, Microservices, etc

Basic knowledge of Dev-ops - AWS, Github- Familiarity

•  DOT NETCore,.NET, C#,NET Core, http://asp.net/" target="_blank">ASP.NET Core Rest API, Odata,
• Blazor, HTML, CSS, Bootstrap, JavaScript,
• Development of Docker container-based microservices,
• Azure SaaS Services (Azure Service Bus, Azure Kubernetes Services, CosmosDB, Cognitive Services, Redis),
• Azure DevOps (ALM Platform),
• CI/CD delivery via Azure Pipelines,
• MS-SQL (T-SQL) and No-SQL databases (MongoDB),
• Object-Oriented Programming Principles, SOLID, Design patterns
• Good communication skill