Instagram Channel Manager

Immediate Hiring for L3 Support Backend .Net Developer Position

Job Description:

We are looking for a proactive and detail-oriented L3 Support Engineer to manage and resolve complex technical issues in our Online Travel Booking Platform. You will act as a bridge between customer support, QA, and development teams, with deep knowledge of application internals, APIs, databases, and cloud environments. Ideal candidates should have hands-on experience in .NET or any other backend stack and should be able to handle critical issues, automate support tasks, and contribute to platform stability.

Key Responsibilities:

1. Investigate and resolve complex issues reported by L1/L2 support or customers in production.
2. Perform deep-dive analysis of application logs, exceptions, database queries, and API interactions.
3. Handle incidents related to booking failures, payment mismatches, GDS/supplier API errors, and latency issues.
4. Coordinate with Engineering teams to identify bugs and ensure timely resolution.
5. Monitor system health, performance metrics, and alerts across services (flight, hotel, payment, user management, etc.).
6. Perform root cause analysis (RCA) and document it with action plans and preventive measures.
7. Build or improve internal tools/scripts to aid in faster triaging and resolution.
8. Own deployment verifications and hotfix validations in staging or production environments.
9. Support business continuity during high-traffic periods (e.g., holiday seasons, campaigns).
10. Maintain a knowledge base of recurring issues, resolutions, and platform behavior.

Required Skills :

Join us in our mission to inspire travellers and create unforgettable experiences! If you have the skills, experience, and enthusiasm to excel in this role, we'd love to hear from you.

3–6 years in Application Support / L3 Support / Backend Engineering

1. Strong knowledge of .NET Core / ASP.NET / C#, or any other backend language (Java, Node.js, Python, etc.)
2. Proficiency in debugging distributed systems and analyzing API and application logs.
3. SQL Server, PostgreSQL, or other RDBMS – query optimization, issue tracing.
4. Understanding of RESTful APIs, OAuth, third-party API integration (e.g., GDS, payment gateways).
5. Exposure to Azure / AWS / GCP – especially logging, monitoring, and app services.
6. Experience using tools like Postman, Fiddler, Kibana, Grafana, Azure Monitor, or similar.
7. Knowledge of microservices, CI/CD pipelines, and application containers (Docker, Kubernetes) is a plus.
8. Excellent communication skills to interact with cross-functional teams

As a Senior Software Development Engineer, you will drive the responsibility of developing features for our existing products and bring new innovations to the table. You will work with the latest tools and frameworks, crafting seamless user experiences that drive productivity and innovation. The ideal candidate is an enthusiastic go-getter, problem solver, and works with “there is always a “solution' attitude, combined with empathy and strong communication.

What You Will Do in This Role

• Building and developing new software features for our JustCall product.
• Working through the design, implementation, integration, testing, and deployment phases of project delivery.
• Provide software design and programming expertise to support research projects.
• Collaborating with cross-functional teams - Experimenting and reiterating on software basis feedback from customers/product & business stakeholders.
• Designing and developing new fast and robust algorithms to ensure that the platform supports millions of communications exchanges every month.
• Working with our engineering team to deploy and maintain research models in the production.
• Collaborating with the product and design teams on crafting great user experiences.

What you need to be successful

• 3-7 years of experience in ReactJS (not native), JavaScript, HTML5, and CSS3.
• Experience in designing and building systems for maximum performance, reliability, and scalability
• Experience in working with object-oriented programming with least one object-oriented programming language and understanding of browser caching.
• Experience with seamless integration of front-end to backend functionality.
• Knowledge of high-level programming concepts like promises, and data-binding.
• Ability to design relational database schema at scale with Tailwind experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility.
• Proficient understanding of code versioning tools, such as Git.
• Experience with test-driven/behavior-driven development using automated testing tools.

Benefits and Perks

• Enjoy a 5-day work week with the flexibility to work from home 2 days a week.
• Take advantage of flexible holidays, allowing you to plan your vacations according to your needs.
• Celebrate collective success with frequent recognition of our team's efforts.
• Collaborate with a truly global team, spanning six countries.

SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of their ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific). We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We would love to work with you. Apply now!

Creative & Social Media Manager

Location- Gurgaon (WFO)

Position Overview:

We are looking for a creative & social media manager who will play a critical role in creating original digital content across various social media platforms. The ideal candidate will be responsible for creating and executing our social media strategy. You will handle all our socials, evaluate our social metrics, and collaborate with internal teams.

Roles & Responsibilities:

• Create a strong brand entity for Juleo on Insta, Linkedin, Snap, YouTube to drive awareness and app installspare weekly and monthly reports on metrics eg Reach
• Schedule content and maintain a social media calendar. • Monitor social
• trends and proactively highlight opportunities for growth and engagement
• Partner with content creators and influencers to drive awareness and build
• the Brand's Social Presence.
• Communicate with followers, respond to queries in a timely manner and
• monitor customer reviews.
• Designing social media strategies to achieve marketing targets.
• Managing, creating and publishing original, high-quality content on social
• platforms.
• Administering all company social media accounts to ensure up-to-date
• content.
• Liaise with writers and designers to ensure content is informative and
• appealing.
• Prepare weekly and monthly reports on web traffic and ROI.
• Schedule content and maintain a social media calendar.
• Monitor social trends and proactively highlight opportunities for growth and
• engagement.

Requirements:

• Working experience of minimum 2 years in handling Social Media Platforms (Insta, Linkedin, Snap, YouTube) end to end for a Consumer tech startup. The ability to create short videos, gifs and other social media content independently
• Very high bar on Creative skills
• Ability to thrive in a startup environment
• Experience with social media management tools.and analytics
• Good understanding of the holistic and dynamic landscape of social media
• channels, strategies, emerging platforms, and audiences

• Manage SQL Server databases 
• Configure and maintain database servers and processes
• Monitor system's health and performance
• Ensure high levels of performance, availability, sustainability and security
• Analyze, solve, and correct issues in real time
• Provide suggestions for solutions
• Refine and automate regular processes, track issues, and document changes
• Assist developers with query tuning and schema refinement
• Provide 24x7 support for critical production systems

• Work closely with UX designers and UX researchers to translate user needs and business requirements into visual designs that are minimalistic, easy to use, and emotionally engaging. 
• Follow and implement the visual design principles and visual trends. 
• Design for responsive and/or adaptive experiences for mobile and web.
• Collaborate and review designs with other designers and stakeholders to ensure a consistent, integrated brand perception for a better user experience.

• Des/M.Des or equivalent experience in visual design with an amazing design portfolio. 1+ years of experience in visual design.
• A curious learner, actively contributing to define the 'what' as well as the 'how'
• A design enthusiast, exploring and experimenting with design elements and design principles.
• Abreast with the design possibilities within web technologies, mobile platforms, and excited about emerging technologies
• A problem solver with ideas that challenge the status-quo, together with the persistence to bring them to life.

Job Description

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a responsible developer helping our clients, either developing new products or enhancing products. You should be able to contemplate and communicate as much as possible!

Responsibilities

• Writing clean, maintainable, desired quality, desired performing code.
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally to ensure project meets business objectives and compliance standards
• Support test and deployment of new products and features
• Participate in feature brainstorm, code reviews
• Explore cutting edge technologies and taking up PoC line up.

Qualifications

• Team player
• Passion to solve problems
• Constant learner
• A degree in Computer Science (or related field)
• 4-7 years of relevant work experience
• Able to code in JAVA (with Spring framework)
• Ability to organize, and prioritize work
• Good at Object Oriented Design, Database Design(SQL/NoSQL), and Microservices
• Exposure to UI framework (React/Angular/Vue/Next)
• Exposure with Agile software development methodologies
• Exposure to any one public cloud (AWS/GCP/Azure)
• Exposure to cache, messaging systems, docker, API gateway

What we will not ask from you?

• Your current CTC, you'll be paid for what you deserve!
• If you had breaks in your career that's okay! We will not poke you on why you had your break blah blah...!
• Your notice period in current organization! If everything goes well, you let us know your joining date we will roll out the offer with joining the date as you say!

What's onboard for you as an employee?

• Empathy
• Generous package.
• Variable pay as low as possible (max 15% of your CTC)
• Medical Insurance (limited to spouse & kids) is not part of your CTC.
• Tax beneficial salary structure.
• Comprehensive leave policy
• Flexible Remote working
• Weekly Social Hour on working days
• Open-source Hour on working days
• Flat organization structure
• 15 days notice period (we wanted to keep it as same day exit! we would love to have you with us as long as possible.)

Next steps:

• Feel free to apply for this job if you like this JD.

Job Requirements :

- Advanced Javascript, CSS, HTML 5, Sass, Less, JSON, DOM Concepts

- Candidate should have 2-3 years of regular working experience.

- Must have expertise in React js, Redux, node js, ExpressJS MongoDB, MySql, NoSQL Flux,

javascript html5 core concepts.

-Fluent in responsive design and mobile / tablet UI / UX, HTML5, CSS3 along with

bootstrap

-UI Performance: should have hands-on experience of optimizing page load, rendering,

caching.

- Familiarity and experience with Container architecture - Docker/Jenkins and build scripts,

help maintain code quality, organisation, and automation

- Must have done multiple projects using React js, Redux, node js, and MongoDB with

Cross browser/device compatibility.

-Working Knowledge of common Javascript Libraries such as jQuery.

-Working understanding of Webpack, Babel & other pre-processing tools.

-Good Understanding of REST Apis

-Good understanding of AJAX and its UI implications

- Good knowledge of events handling in client-side and server-side.

- Good knowledge of code versioning tools, such as Git/bitbucket

- Good logical and mathematical programming skills with good communication skills.

- At Least 2-3 live projects

- NodeJS knowledge is a plus

-Good hands-on experience with ES6 & knowledge of the upcoming syntax of ECMAScript.

-Huge plus if you have experience in working with state management libraries like Redux, MobX etc. in React.js.

Skills:

Excellent verbal and written communication.

Strong leadership and management skills.

Must have excellent interpersonal skills.

Sound knowledge of MS Office, word and Email correspondence.

Knowledge of E-commerce online portals.