Senior Customer Scientist

Strong Enterprise Customer Success Manager Profile (CPaaS / Telecom / B2B SaaS / Communication Platforms)

Mandatory (Experience 1) – Must have overall 6+ years of professional experience, with a minimum 3+ years specifically in Customer Success / Enterprise Account Management roles within CPaaS, Telecom, Communication Technology, Contact Center SaaS, or B2B SaaS organizations.

Mandatory (Experience 2) – Must have minimum 3+ years of experience managing enterprise-grade accounts with portfolio/account sizes of $50K+ ARR, preferably within communication platforms, customer engagement solutions, CRM ecosystems, or contact center products.

Mandatory (Experience 3) – Must have demonstrated ownership of renewals, upsell, cross-sell initiatives, and Net Revenue Retention (NRR) targets. Candidates with experience in quota-carrying customer success or revenue ownership roles will be highly preferred.

Mandatory (Experience 4) – Must have strong experience owning the complete customer lifecycle post-sales, including onboarding, adoption, retention, account growth, strategic account planning, and customer success execution.

Mandatory ( Experience 5) – Must have experience orchestrating complex enterprise onboarding initiatives involving 5+ stakeholders and cross-functional teams, coordinating with Product, Support, Engineering, Operations, and Customer teams.

Mandatory ( Experience 6) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.

Mandatory (Experience 7) – Must have the ability to understand and explain SaaS product architecture, APIs, integrations, messaging workflows, telephony concepts, and enterprise product ecosystems at a functional level.

Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metrics.

Mandatory (Domain) – Candidate must possess hands-on working knowledge in at least two of the following ecosystems: CPaaS platforms, Cloud Contact Center solutions, Telecom/VoIP infrastructure, SMS & Messaging ecosystem, Political/Civic-tech platforms, or Nonprofit/Advocacy domains.

Mandatory (Note) - This role will operate in U.S. time zones and requires candidates to be comfortable working in night shifts (approximately 6:00 PM IST onwards).

Should have at least 1 to 3 years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.

Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets

Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.

Experience in process analysis, optimization, and mapping for operational efficiency.

Strong client-facing communication and stakeholder management capabilities.

Good expertise in financial operations processes and workflows with proven implementation experience.

Role Description:

Do you like to get people’s attention with visuals? 

At Astra, we're looking for a graphic designer who likes to show off their creative flair and communicate to the world with their designs. This role will be dynamic, including understanding the design needs, developing visual concepts, and revising feedback-based designs.

About us:

Astra Security is a privately held U.S. & India-based company. Backed by Techstars, Astra offers a Pentest Platform, which emulates hacker behavior & helps organizations become proactively secure.

Astra's Pentest Platform helps organizations proactively uncover vulnerabilities in their applications and comply with various security standards. The Pentest Platform has uncovered 100,000+ vulnerabilities in customer applications. Astra's Website Protection suite stops one million+ threats on its customers' web applications daily. To offer a homogenous experience to its customers, Astra Security incorporates cutting-edge solutions that are easy to comprehend and tailor-made to suit any business requirement.

The company has earned several accolades, including ‘The Most Innovative Security Company’ by Prime Minister Narendra Modi at the Global Conference on Cyber Security, one of the top 50 emerging cybersecurity companies at ‘Emerge 50’ by NASSCOM, the French Tech Ticket under which Astra Security got rewarded by the President of France under the La French Tech program. In 2021, Astra Security was also named as a CyberTech100 company. Astra is a trusted security partner to well-known brands like Vodafone, Lynas, Kotak Securities, Unilever, NIIT, TEDx, Muthoot, Ford, etc.

Roles & Responsibilities:

• ​Work with the marketing team to understand the requirements & conceptualize them into designs.
• Designing landing page wireframes & elements 
• Creating feature banner images & infographics for the blog
• Designing e-books & brochures
• Designing Social Media creatives (Images, GIFs, and carousels) 
• Designing email newsletters & header images
• Designing product mockups & social creatives for product features
• Editing live-action videos (Adding intro, outro, title cards, sections, & animations)
• Creating short, engaging animated videos for social media/YouTube
• Creating mobile responsive designs for landing pages
• Design branded presentation themes for the sales/marketing teams to use
• Work with the marketing and frontend developer on the feedback shared and amend design changes.
• Work & come up with design guidelines for the brand

​

Requirements for the role:

• 1-4 years of graphic design experience in B2B SaaS marketing
• Effective communication skills and attention to detail
• Strong understanding of design principles, processes, aesthetics, typography, imagery, and color theory.
• Someone who's friendly, collaborative, comfortable with receiving direction, working autonomously, and eager to learn.
• Willingness to work in a remote setup
• Proficient in design tools such as Figma, Adobe (Photoshop/Illustrator, After Effects, & Premier Pro), Canva, and Spline/Sketch. 
• Project management skills and ability to meet deadlines
• A degree in Design, Fine Arts, or a related field is a plus.

Benefits of joining the Astra squad:

• Adrenalin rush of being a part of a growing company
• Fully remote & agile working environment
• A wholesome opportunity in a fast-paced environment where you get to build things from scratch, and influence product design decisions
• Holistic understanding of SaaS and enterprise cloud security business
• Opportunity to engage and collaborate with
• Annual trips to beaches or mountains
• Open and supportive culture

Company Profile:

We are a curated marketplace where we connect potential pet parents with responsible breeders Pan-India to provide healthy and purebred pets alongside pet care guidance and pet supplies and services making us a complete pet ecosystem. Mr n Mrs pet rose to be a modern pet solution backed by a strong network of responsible breeders spread across Pan-India along with a team of Pet-parents and Pet-lovers who passionately contribute to making pets’ lives better. Our promise was to provide Healthy and Happy pets along with pet care assistance in all aspects of pet parenting and that’s how we have built Mr n Mrs Pet to be a complete pet ecosystem since 2016.

Requirements:

• Relevant experience in E-com.
• Solid understanding of performance marketing, conversion, and online customer acquisition.
• Expert-level analytical and problem-solving skills, including using measurement and analysing large datasets to gain insights and drive business decision.
• Ability to think strategically.
• Demonstrated ability to lead product and merchandising decision-making and customer user journey optimization.
• Ability to execute high level sales volume.
• Demonstrates strong motivation and team building skills.
• Stay up to date on latest SEO trends and technical/algorithm search engine updates.

Responsibilities:

• Create content recommendations to gain organic traffic
• Track, report, and analyse website analytics
• Work with client development teams to ensure that SEO best practices
• Work with client teams to drive SEO in content creation and development.
• Consistently improve the customer journey and optimize the conversion rate throughout website through close collaboration with the design.
• Maximize revenue through diligent management of the products/categories/campaigns across the website.
• Maintain a strong market knowledge of sector rivals and trends to influence the delivery of the best and most profitable offering on the website.
• Collaborate with content/copy teams to provide keywords and phrases for optimal SEO performance of published content across all channels.
• Analyse and report lead provider/Lead aggregator performance to increase sales.

Job Description:

We are seeking a talented and experienced Backend Developer with a strong proficiency in Node.js and expertise in database management. As a Backend Developer, you will play a crucial role in the development and maintenance of our software systems, ensuring their high performance and responsiveness.

Responsibilities:

·      Design, develop, and maintain backend services using Node.js.

·      Collaborate with cross-functional teams to define software requirements and specifications.

·      Optimize and scale applications for maximum speed and scalability.

·      Implement security and data protection measures.

·      Troubleshoot and resolve issues in a timely manner.

·      Collaborate with front-end developers to integrate user-facing elements with server-side logic.

·      Stay up-to-date with emerging technologies and best practices in backend development.

Requirements:

·      Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

·      Minimum of 2 years of professional experience in Node.js development.

·      Proficiency with databases, preferably MongoDB or DynamoDB.

·      Strong understanding of RESTful API design and development.

·      Experience with version control systems, such as Git.

·      Familiarity with cloud platforms in AWS is a plus.

·      Excellent problem-solving and debugging skills.

·      Strong communication and teamwork skills.

·      Ability to work independently and manage multiple tasks efficiently.

·      Proven track record of delivering high-quality code on schedule.

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

“Hustle Mode ON” is something we live by.

We are looking for an experienced Salesforce Developer to join our team. The ideal candidate should have 4 to 6 years of hands-on experience in developing and deploying custom solutions on the Salesforce platform.

Responsibilities:

• Design and develop custom solutions on the Salesforce platform (Sales Cloud and Service Cloud)
• Work closely with stakeholders to understand their requirements and translate them into technical solutions
• Develop, test and deploy custom code using Apex, VisualForce, Lightning components, Triggers and workflows
• Collaborate with the team to create and maintain technical documentation
• Ensure that all custom solutions are aligned with best practices, standards and the Salesforce platform roadmap
• Monitor and maintain the stability and performance of the Salesforce environment
• Stay current with new Salesforce releases, features, and tools

Requirements:

• 3 to 7 years of experience as a Salesforce Developer
• Strong knowledge of Salesforce Sales Cloud and Service Cloud
• Proficient in Apex, VisualForce, and Lightning components
• Experience with Salesforce data migration and integration
• Strong understanding of Agile development methodologies
• Ability to effectively communicate with stakeholders and team members
• Salesforce Certified Platform Developer I and II (preferred)
• Having Salesforce CPQ knowledge is strongly preferred

Why Whatfix?

• Stellar Growth
• YoY revenue growth of over 300%
• Doubled the workforce in 2021
• Raised $140 million to date 
• Tripled the valuation since 2020
• Listed #143 fastest-growing company in North America 2021 as per Deloitte Technology Fast 500™
• Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list 
• Top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco 
• Recognized by Gartner as a Global Market Leader in the digital adoption space
• Unique Exposure
• With 80% revenue getting generated from outside India and several Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one. 
• Customers at the heart of everything 
• Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 97% CSAT score over the last two years - 21% higher than the Software Industry average. 
• Gartner Peer Insights rated Whatfix 4.7/5, and G2 Crowd Reviews rated the company 4.6/5. Recognized as “Top Rated” by TrustRadius. 
• Enjoy several accolades from Stevies, Golden Bridge Awards, CXA and Globee Awards for excellence in customer support
• Whatfixers comes first
• Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures based on 
• Glassdoor rating of 4.5% 
• 99% approval rate of the CEO
• 2022 Best Tech Startups in San Jose by The Tech Tribune 
• LinkedIn - Top 5 startups to Work For in 2020! 
• Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience 

Trusted by our investors:

• SoftBank Vision Fund2 
• Sequoia Capital India 
• Dragoneer Investment Group 
• F-Prime Capital 
• Stellaris Venture Partners
• Cisco Investments 
• Eight Roads Ventures 
• Helion Ventures

Note: 

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not despite the differences. We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

                Dot Net Programming-C# .Net,MS SQL Server,ASP.NET MVC Domain Skills-

                Dot Net Framework,WCF,ASP.NET,ANSI SQL,ADO.NET,.Net Programming-VB .Net, Technology .NET

Wise is digital infrastructure for online education. Oversimplified as ‘Shopify for Tutors’ i.e., an easy to use tool for tutors to start teaching online. We have grown to 200k users in 2 months and have much to do. We are backed by an incredible set of investors and individuals who have built product you probably already use. We have a small but rockstar team, cheap equity, smart money, opportunity to capture a huge market ($60bn) and a chance to make an impact while doing so.

We need you, if you have 4+ years of experience in creating intuitive user experiences. We are execution focused and work would involve building things quickly & adapting based on market feedback. If you love designing consumer products & building things excites you, we would like to talk to you.

What you will do

• Work directly with the founding team and drive key product decisions
• Define and establish a common, unified UI library
• Define entire user experiences, information architectures, and interaction concepts for both web and mobile applications
• Build storyboards, user flows, wireframes and mockups to communicate design ideas

Great to have

• Sense of ownership
• Desginers who can talk product and strategy
• Experience in building beautiful consumer products
• Strong opinions, loosely held

Good to have

• Good written communication skills
• Bangalore love
• Interest in mentorship

Probably not ideal if

• If you have always been right about everything in life
• Not looking for a full time engagement
• Unwilling to relocate / join office in Bengaluru post Covid

Definitely get in touch if you

• Would have started the exact same company but willing to build it together with a great team
• Already tried the https://web.wiseapp.live/download" target="_blank">product and have ideas on how to improve it

Note: Please attach portfolios / links to profile on behance or dribbble or personal websites while applying

Kuliza helps BFSI enterprises build new-age Fintech products and platforms to power their digital business. We work with leading financial enterprises such as HDFC Life, Aditya Birla Finance, UTI MF, Birla Sun Life AMC, Coverfox, ICICI bank, VP Bank (Vietnam), Standard Chartered Bank and more and help them create world-class digital products as a part of their transformation assignments.

We are a 250+ strong team, headquartered in Bangalore with offices in other cities such as Mumbai and Singapore and have built 120+ digital products for various enterprises in India, Singapore, MiddleEast and US.

This opening is for Kuliza's Lending Software SBU which is in the business of implementing new-age lending systems/ platforms for banks and NBFCs across Indian and Global clients. More information about our lending product is available on our site: http://www.getlend.in/">www.GetLend.In

Awards and Accolades

Kuliza has been the recipient of multiple awards including the following featured ones:

• Awarded by Deloitte as one of the fastest-growing tech startups in India
• Awarded by Ernst & Young and Banking Frontier as provider of top 5 most innovative banking products in India
• Awarded by The Economic Times and Deloitte as a provider of most promising Fintech product in the Lending category in India
• Awarded by Elets as Best Lending System for NBFCs

Role Introduction

Technical leads oversee a team of personnel focused on technical issues, including software development, product releases, and engineering tasks. They are responsible for the end to end operations of the Development team. They often evaluate their team's work processes and best practices and implement changes to streamline operations.

Role Base Location: Bangalore

Responsibilities

• Design, develop, test and implement high-quality software, as a member of an agile development team
• Participate in code reviews, design reviews, architecture discussions
• Understanding the requirement and design/develop sustainable and agile application architecture
• Proactively identify architectural weaknesses and recommend appropriate solutions
• Proactively share technical knowledge and best practices with team members
• Engage in continuous learning and adoption of new concepts, technologies, and functionality
• Utilize Lend.in Platform to deploy the customer requirements in the BFSI Sector

Must-Have Qualification

• Solid Web developer with at least 4-5 years of Java/ J2EE experience
• 3+ years of Java experience along with spring boot is mandatory
• 3+ years of professional experience with enterprise architecture and developing highly scalable websites/services
• 3+ years of experience with database design and maintenance (MySQL)
• Proficiency with back and front end caching strategies (Memcached, Redis)
• Hands-on experience developing, releasing, and maintaining large-scale software

applications

• Must be a self-starter and enjoy working in a team
• Must have led a team of size 5 to 7
• High Energy levels and passionate to try new technology stacks

Good to have Qualification

• Prior experience in BFSI/Lending domain is a strong plus
• Startup DNA
• Experience in React and React Native