Senior Customer Scientist

Role: Data Scientist (Python + R Expertise)

Exp: 8 -12 Years

CTC: up to 30 LPA

Required Skills & Qualifications:

• 8–12 years of hands-on experience as a Data Scientist or in a similar analytical role.
• Strong expertise in Python and R for data analysis, modeling, and visualization.
• Proficiency in machine learning frameworks (scikit-learn, TensorFlow, PyTorch, caret, etc.).
• Strong understanding of statistical modeling, hypothesis testing, regression, and classification techniques.
• Experience with SQL and working with large-scale structured and unstructured data.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and deployment practices (Docker, MLflow).
• Excellent analytical, problem-solving, and communication skills.

Preferred Skills:

• Experience with NLP, time series forecasting, or deep learning projects.
• Exposure to data visualization tools (Tableau, Power BI, or R Shiny).
• Experience working in product or data-driven organizations.
• Knowledge of MLOps and model lifecycle management is a plus.

If interested kindly share your updated resume on 82008 31681

About Us:

At Clickretina, we are looking for a Google Ads Executive to join our team. We’re a growing company focused on digital marketing, and we need someone who can help us manage and improve our online ads. If you have experience with Google Ads and enjoy working with data to make smart decisions, we want to hear from you!

Role Overview:

As a Google Ads Executive, you will be responsible for creating, managing, and improving our Google Ads campaigns. Your job will involve analyzing performance data to make sure our ads are effective and reaching the right people. You will also work closely with our team to create ads that stand out and help us achieve our business goals.

Key Responsibilities:

• Create and Manage Ads: Set up and run Google Ads campaigns to attract customers and boost sales.
• Analyze Performance: Look at data to see how well our ads are doing and make changes to improve results.
• Stay Updated: Keep up with the latest trends and tools in digital marketing to keep our ads fresh and effective.
• Work with the Team: Collaborate with others to make sure our ads are engaging and fit our brand.
• Manage Budget: Ensure we spend our ad money wisely to get the best results.
• Report Results: Prepare reports on how our ads are performing and suggest ways to improve.

Qualifications:

• Experience: Minimum 6 months of experience with Google Ads and online marketing.
• Skills: Knowledge of Google Ads, Google Analytics, and keyword research.
• Analytical: Ability to understand and use data to make decisions.
• Creative: Skill in creating ads that grab attention.
• Communication: Good at talking and writing clearly.
• Flexible: Willing to learn and adapt to new challenges.

Interested candidates can fill out the form -https://clickretina.com/job-application-form/

Required Skills for this Role:

 Strong experience with full-stack Javascript framework, Mongo DB,Express,

React.JS, Node JS.

 Must have worked with creation of deeplinks for mobile apps

 Must be well experienced in AWS, especially elastic bean in AWS

 Must have worked with push notifications service

 Must know socket programming

 Self-motivated with the ability to work independently or jointly in a self-directed

way.

 Demonstrated successful development of enterprise-grade web applications

 Proven analytical and problem-solving capabilities

 Comfortable leading product development

 Strong work ethic and desire to build industry-leading products

Also Nice to Have Skills and Background:

 Startup experience

 Worked on product development

Responsibilities:

· Prepare periodic reports, such as summaries and dashboards, for the senior management, that provide Revenue and Resource Utilization pipeline, and present current status on various dimensions such as project management, execution, quality of delivery, process compliance and project profitability.

· Executing various revenue and non-revenue related contracts, and renewing those well in time. Tracking actual v/s the targets on weekly basis, and preparing specific Project wise Profitability Reports.

· Provide inputs on revenue comparison and arriving at a benchmark.

· Report revenue leakage by tracking non-billed hours put in by the resources in each project.

· Reviewing the rates and renewing them based on the inputs received from the manager.

· Collaborate closely with auditors, internal engineering and functional teams to keep the organization ready for audits through proper planning, internal audits and keeping evidences ready, and finally getting the organization audited from external agencies.

· Drive status meeting with the relevant stakeholders, leaders and mangers to check the status of various goals and initiate action through right channel wherever it is needed.

· Participate in Project Retrospective Meetings and record action items, and ensure that they get closed in timely manner.

· Maintain up-to-date documents related to the tasks managed by self.

Essential Skills (Technical):

· Excellent written and oral communication skills.

· Hands on experience in creating procedural documents and reports.

· Sound knowledge of business operations such as revenue, profitability, utilization of resources.

· Exposure to working with Senior Management team, and understanding their vision as well as way of working.

· Hands on experience in tools, such as MS Excel, Power-point, MS Word, Google Sheets, Docs, and One Drive to create various reports, documents and presentations.

· Exposure to document management systems.

Essential Skills (Leadership):

· Self-motivated, and have ability to manage and motivate the teams.

· Ability to drive the function and achieve the goal.

· Sense of ownership.

· Flair for data collection, maintenance and ability to draw conclusions from a maze of data points, and present it in a right way.

· Drive the communication in a positive and result oriented way.

· Getting the support from people not directly reporting and resolving the conflicting goals in a professional way, and work as a mediator wherever required. Great interpersonal skills.

· An eagle’s eye for detail.

· Focus on organization, rather than on any individual, from goals and work perspective.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

For Females Category

Excellent Verbal Communication Skills

We are currently looking "BUSINESS DEVELOPMENT EXECUTIVE" for our branch office in Noida, UP.

Job Profile:

It is a sales position responsible for developing, maintaining, and growing business within the IT/Engineering niche.

Activities include client development, meeting sales objectives, obtaining requisitions/job orders, building relationships, penetrating client accounts and ensuring delivery.

Desired candidates profile:

The candidate must possess a proven ability to prospect, develop business and build relationships.

• 0-5 years of experience as BDE/BDM.
• In addition, they must demonstrate a strong customer focus and personal leadership and solid negotiation and presentation skills.
• Individuals experienced in sales and account management who are persistence and have a strong drive to win over new clients and build new business are the best fit.

Benefits:

• Employee friendly Corporate Work culture
• Excellent Salary structure
• Day Shift with Saturday and Sunday fixed Off
• Best in class infrastructure
• In-House Meals are available.
• Strong recognition for our employees, giving them excellent career path.

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Company Website links:

www.headfield.com