PHP Engineering Manager-E Commerce

Job Title : Node.js Developer

Location : Gurgaon

Working Days : 5 Days

Experience : 3+ Years

Key Skills : Node.js, JavaScript, RESTful APIs, MongoDB, Express.js

Responsibilities :

• Design, develop, and maintain scalable Node.js applications.
• Implement APIs to integrate with front-end applications and third-party services.
• Optimize applications for maximum speed and scalability.
• Collaborate with cross-functional teams to deliver high-quality solutions.
• Ensure code quality and application reliability through testing and debugging.

Requirements :

• Strong proficiency in JavaScript and Node.js.
• Experience with frameworks like Express.js.
• Knowledge of databases such as MongoDB or MySQL.
• Familiarity with Agile methodologies and version control systems (e.g., Git).
• Excellent problem-solving skills and attention to detail.

Benefits :

• 5-day workweek for a healthy work-life balance.
• Competitive salary and opportunities for growth.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unico Connect is a forward-thinking technology company dedicated to pushing the boundaries of what's possible in the digital world. We are seeking an experienced Senior Node.js Developer to join our team. In this role, you will work on a wide range of exciting projects, from building robust backend systems with Node.js to exploring NoCode platforms and integrating AI tools & solutions. 

Responsibilities

1. Node.js Development: Design, develop, and maintain backend systems and RESTful APIs using Node.js. Ensure scalability, performance, and reliability of server-side applications.
2. Relational Databases: Work with relational databases (e.g., PostgreSQL, MySQL) to design, create, and optimize database structures, and implement data models.
3. NoCode Platforms: Collaborate with cross-functional teams to explore and evaluate NoCode platforms for rapid application development and automation.
4. OpenAI API Integration: Utilize OpenAI APIs to integrate language generation and understanding capabilities into our applications.
5. Language Model Exploration: Perform exploratory tasks related to Language Models, such as creating and fine-tuning models, and experimenting with various use cases.
6. Performance Optimization: Identify and resolve performance bottlenecks and ensure the efficient use of resources.
7. Security: Implement best practices for data security and access control, including user authentication and authorization.
8. Documentation: Maintain detailed technical documentation, including API documentation and database schemas.
9. Code Reviews: Participate in code reviews and mentor junior developers to ensure code quality and best practices are followed.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 4+ years of proven experience as a Node.js developer with a strong portfolio of relevant projects.
• Solid experience with relational databases, including database design and SQL.
• Familiarity with NoCode platforms or a willingness to learn and adapt to new technologies.
• Experience working with cloud services such as AWS or GCP, setting up instances, deploying applications. 
• Experience in implementing API caching using Redis or similar.  
• Understanding of OpenAI APIs and a strong interest in Language Model technologies.
• Proficiency in JavaScript and server-side scripting.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Ability to work in a collaborative, fast-paced environment.

Nice to Have

• Knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Experience with GraphQL.
• Experience with implementing queue management systems such as RabbitMQ, Kafka, SQS.
• Previous experience working with natural language processing (NLP) technologies.
• Knowledge of DevOps and CI/CD practices.

Skills

• Node.js
• JavaScript
• Express.js
• MongoDB
• RESTful

About Company

With a rich legacy of 40 years in fostering world-class academic excellence and over 100,000 alumni across the globe, our client is one of the premier institutions of higher learning in India offering Undergraduate, Postgraduate, Diploma, and Ph.D. programmes.

Uniquely positioned as one of the first universities across the world that offer the highest standard of professional education ingrained with the postulates of peace studies, the university enables an inclusive culture of dignity, fairness, and respect amongst its students, grooming them into future-ready, responsible citizens of the world.

About the role

• Provide Strategic Vision for University to define medium- and long-term Human Resource direction and priorities.

• Lead on developing, communicating and successfully delivering the University’s HR strategy, including inspiring continuous performance improvement

• Build a dynamic and forward-looking approach to the University’s HR capability development with strong intellectual leadership, understanding and harnessing the University’s comprehensive subject range, in the context of a best HR practices.

• Ensure operational excellence and sustainability.

Roles & responsibilities

Strategic

• Devise HR strategies aligned to University’s vision and mission

• Establish HR roadmap aligned to HR strategies

• Play key role in facilitating the change across organization

• Advice and guide management on strategic alignment require with the growth of University.

• Establish framework which is sustainable, scalable in all areas of HR function

• Designing and executing all the HR policies and procedures of the University.

• Focus on employee capability building through - Conducting the training need analysis (initially nonteaching and later FDP’s for teaching staff).

Research Development

• Create activities around employee engagement and career progression

• Facilitate going forward leadership development, succession planning, High potential development program etc…

• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).

Financial and Budget

• Propose HR Budget and financial strategies focusing employee engagement

• Ensure the budget is used in the best possible way and is adding value as ROI

• Incorporate in the budget provisions leading to “Employer of Choice”

Collaborations

• Be employee advocate & champion within all the institutions under the umbrella of University

• Represent University on professional bodies of repute helpful in further branding university

Operational

• Create activities around employee engagement and career progression

• Conducting HR Audit of all HR processes periodically.

• Create HR dashboard showcasing HR performance to management on monthly basis

• Develop the training calendar and execute the training programs as per the TNA.

• Develop the employee welfare schemes.

• Design employee engagement activities.

• Design HR manual and employee handbook.

• Develop through induction and ensure each new joinee is gone through the induction process.

• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).

• Develop various incentive schemes for the employees.

• Participate and take responsibility during social initiative programs

• Compensation & Benefit Management

• Statutory & Regulatory Compliances Management

• Employee Grievances handling and satisfactory resolution

External Representation

• Represent Institute in various professional bodies, conferences and seminars in order to increase project the image of best employer and the institute’s visibility at the regional and international levels

• Remain abreast of the best practices in the field of Human Resources

Requirements

Minimum Qualification & Experience

• MBA from ISB/institute of repute

• 15 to 20 years of experience in Human Resource, preferable from education sector (Female candidates preferred)

Substantial leadership and management experience

• The personal characteristics to have a substantial experience and a successful record of senior leadership at corporate level in a large and complex organisation.

• Evidence of developing, communicating and executing a vision and strategy in a complex organisation, Proven Transformation Leadership in a sizeable organisation

• Demonstrated personal leadership of creating new benchmark of performance and have proven record of performance improvement and change at an organisational level;

• Financial acumen and experience, and commercial awareness, which demonstrate the ability to strategically manage, optimise and be accountable for the management of resources

• A proven track record of developing leaders and leadership teams, and the ability to work effectively with those teams;

• A commitment to the highest standards of governance, experience of working effectively with governing bodies or boards and external members, and the ability to operate confidently and effectively in an externally regulated environment

Intellectual credibility

• A high level of intellectual credibility, with a strong academic or other intellectual profile, in order to lead, engage with, and gain the respect of staff, demonstrating curiosity and interest in the broad range of HR disciplines.

Personal attributes and style

• A strong commitment to university and its vision, ambitions, and values

• The ability and confidence to lead and work effectively with an experienced and capable senior leadership team, empowering leaders at all levels to deliver the Division’s ambitions;

• The ability to relate to and communicate effectively with staff at all levels in the Division, engaging them with the University’s vision and plans; n

• A personal commitment to and record in effective and respectful partnership working across all staff groups;

• Sound judgement and the ability and courage to make difficult but informed decisions, including on challenging issues;

• Exceptional personal and public communication and relations

We are looking for a talented and dedicated Engineering Manager to join our growing team in Bangalore. You will be responsible for a team that builds end-to-end functionality for products on the Trifacta platform, including data ingestion and publishing services, scalable backend services, and polished user interfaces. Above all, your work will impact how the world works with data.

Responsibilities:

• You inspire, lead, shape and grow a software engineering team and its team members.
• You attract and retain software engineers for your team.
• You care for your team.
• You are responsible for the execution of your team's projects.
• You provide hand-on technical leadership, e.g. through code reviews or architectural discussions.
• You represent your team in engineering and release management meetings.
• You collaborate and coordinate with other teams and functions such as product management and user experience design, making sure everyone is in sync.

Requirements:

• You have 6 or more years of experience as a software engineer (or in a comparable role) taking projects from the initial concept to production.
• You have a bias towards action and a can-do attitude.
• You have minimum 1 years of experience managing a team of 3-5 engineers as a people manager.
• You have experience managing projects with multiple stakeholders (developers, product management, user experience design, quality assurance).
• You are a communicative and collaborative manager with excellent people skills.
• You have a strong desire helping people and teams grow.
• You have experience working with cross-site teams.

Daily monitoring of Quantum's processes to ensure file transmissions to and from the system

• Ensure that any Quantum production issues with an emphasis on the modules ( Cash Management, Bank Reconciliation, Foreign Exchange, I/C loans, Money Market, Investments, etc.) are resolved on time
• Actively working with Quantum and internal IT teams to resolve issues with bank files and data transmissions between Quantum and other systems including retrieval of market rates