Content Writer

A Bit About Us:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers. 
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 2+  years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
• Good communication skills especially with Enterprise customers from around the globe are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
• Round 3 - Call with the CSM team to review your assignment
• Round 4- Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
• Round 5 - HR Call 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

Company's vision

Company is building a first-of-its-kind, lifestyle health product for Women in India. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are

highly transactional and we see a huge opportunity to build a truly aspirational product that will inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, content, and community, we would love to talk to you.

Candidate's role in company's Journey

The strength of company's engineering team is core to realising our vision. In this role, you will first and foremost be a technical leader but also have strong people leadership skills. You will be responsible for leading the engineering team to do their best work and empowering them to take on the challenges at the heart of what we are building. Your breadth and depth of experience will be important to shape the technology roadmap and solutions. You will work closely with the founders to help shape the strategy to deliver on our vision.

Responsibilities :

• Make hands-on contributions to product development via technical design and coding - all leaders at savage play a hands-on role.
• Nurture a team of talented engineers into a team of high performing, skilled software engineers.
• Find and hire top talent for your team as per the requirements of the business
• Work closely with the team to architect and develop the best technical design and approach to solve complex problems
• Take accountability of the overall health of the products you build and predictability of the deliverables of your team
• Develop the long-term strategy for your systems, while aligning them to the goals of the organization and translate that into an achievable road map.
• Manage and execute against project plans and delivery commitments.

What is the company looking for:

You are excited about building the business from grounds-up while defining and cultivating a product-oriented engineering culture. You are customer obsessed, love problem-solving, roll

up your sleeves and dive deep, collect data to make well-informed decisions, but use sound judgment in the face of insufficient data. You constantly challenge the status quo to drive innovation for impact. This is a hands-on role, and you will be leading by example, as opposed to via instructions.

Experience:

• 6-10 years of industry experience - experience in Mobile Engineering (Android/iOS) and consumer products is a must
• Have played a Tech Lead role in a high-growth startup or medium-sized product-focused tech company
• Demonstrated track-record of delivering well-engineered products with modern technologies
• Experience building full-stack applications with hands-on experience in the combination of programming languages: Java, Kotlin, JavaScript, Ruby, PHP, etc.
• Strong expertise on one or more SQL/NO-SQL databases (MySQL, Mongo, Postgres, etc.)
• Exposure to multiple cutting edge open-source frameworks required to build microservices architecture (API Management and Testing, Messaging - Kafka, SQS,
• RabbitMQ, etc. Monitoring - NewRelic, ELK, etc. Container orchestration. ).
• Experience building, deployment and maintaining high scale applications on public cloud (AWS, GCP, Azure)
• Expertise in agile software development processes, continuous integration, test automation and tools like Confluence, Git, Jenkins, and Jira.

Skills And Qualifications 

• 2-3 years of hands-on experience in back-end development with Node.js. ● Knowledge of Node.js frameworks 
• Good understanding of server-side templating languages 
• Understanding of code versioning tools, such as Git ● Have worked in any of the cloud based platform AWS, GCP, Docker, Kubernetes. 

About Company:

• Role Overview

• Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.

• Key Knowledge

• 3-5+ years of experience in AWS/GCP or Azure technologies
• Is likely certified on one or more of the major cloud platforms
• Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
• Ability to guide and lead internal agile teams on cloud technology
• Background from the financial services industry or similar critical operational experience

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Responsibilities:

• Developing front end website and back-end website applications.

• Seeing through a project from conception to finished product.

• Designing and developing integrations with 3rd party apps.

• Working on Next JS and Node JS .

• Design, build and maintain SaaS-based products.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Web services and Integration with Business applications and various softwares

• Work with outside data sources and API’s, REST API's

• Unit-test code for robustness

• Work on bug fixing and improving application performance.

Requirements:

• Experience of 1-3 years.

• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.

• Proficiency with languages such as React JS, Next JS, Node JS, PHP Laravel, Angular, WordPress, REST API's

• Excellent verbal communication skills.

• Good problem-solving skills.

• Knowledge of software development principles and design patterns.

• Excellent problem-solving skills and ability to learn new technologies quickly.

• Strong communication skills and ability to work collaboratively in a team environment.

Job Type: Full-Time, 9 am to 6:30 pm (Monday to Friday)

Experience – 8 – 10 years

Location - NCR

Roles and Responsibilities:

System Analyst

The individual in this role will gather, document, and analyze client functional, transactional, and insurance business requirements across all insurance functions and third-party integrations. System Analyst will also work within a cross-functional project team to provide business analytical support and leadership from the business side.  The individual will play a highly visible, client-facing, and the consultative role and have the ability to offer system solutions to enhance client implementations and transform client workflow and business processes. Individual should be very good in mapping business functions / attributes with the Insurance rules and data.

Skills Required:

• A successful candidate in this role must:
• Good hands-on skills in Oracle, PL/SQL, TSQL
• Object oriented knowledge should be good
• Have Functional knowledge on P & C
• Overall Tech - 60% and Functional - 40%

Primary Skills:

• Good Data Mapping knowledge, RDBMS / SQL Knowledge

Secondary Skills:

• Oracle Big+

• Good experience in teamwork
• Should be work in agile methodology
• Everyday task update to team leader
• Master into research and development task for some major function
• Developer should have to be updated with latest technology

Technical

• Understanding of Application life cycle
• Knowledge of Programming language Dart
• Knowledge of Native Programming language Kotlin/Java and Swift/Objective-C
• knowledge and experience of Flutter and Dart SDK
• knowledge of Bloc coding structure or any other professional coding structure
• knowledge and experience of project version control [Git]
• Networking library like http and dio
• Local storage library like floor or moor
• Crashlytics and Analytics using Firebase
• Firebase push notification or any other
• Familiar with Google APIs. [Google Maps, Mapbox]
• Knowledge of OOPs and Dart/Flutter coding standard
• Must have experience into android and ios performance and optimize technique
• Must have knowledge of latest operating system for Android and iOS