DevOps SDE llI - Cloud Engineer

Profile: Sr. Devops Engineer

Location: Gurugram

Experience: 05+ Years

Company: Watsoo

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 5+ years of proven hands-on DevOps experience.
• Strong experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, etc.).
• Expertise in containerization & orchestration (Docker, Kubernetes, Helm).
• Hands-on experience with cloud platforms (AWS, Azure, or GCP).
• Proficiency in Infrastructure as Code (IaC) tools (Terraform, Ansible, Pulumi, or CloudFormation).
• Experience with monitoring and logging solutions (Prometheus, Grafana, ELK, CloudWatch, etc.).
• Proficiency in scripting languages (Python, Bash, or Shell).
• Knowledge of networking, security, and system administration.
• Strong problem-solving skills and ability to work in fast-paced environments.
• Troubleshoot production issues, perform root cause analysis, and implement preventive measures.
• Advocate DevOps best practices, automation, and continuous improvement

About the Role:

The DevOps team is responsible for building and running the ecosystem that delivers services to our customers internally and externally. They are embedded in project tribes to collaborate and ensure project objectives are achieved within time, cost, and quality.

In true DevOps spirit, they will improve the DevOps process and ensure Cloud Infrastructure architectural integrity, automating where possible and ensuring production website stability, integrity, performance, and supportability.

Required Skills & Experience:

● Degree in IT/Software Engineering or similar, or equivalent practical experience

● 2-4 years experience in DevOps supporting cloud environments, specifically in AWS or GCP

● 1+ year experience with automation tools and performing refactorisation

● Excellent technical problem-solving skills which you can quickly draw on in unfamiliar situations

● Exposure to Agile/DevOps principles and CI/CD tools

● Good written skills and demonstrated experience in documentation of work

● Good capabilities in source control technologies such as Git

● Good capabilities with Python/Bash/PowerShell

● Familiarity with multiple operating systems, particularly Linux

● Good spoken and written English

Must-haves:

● AWS certification or similar Cloud certification and working cloud support experience

● Experience with Docker or Kubernetes (EKS)

● Experience with Terraform

● Experience in setting up Prometheus and Grafana in Amazon EKS

Good-to-have:

● Experience with CDN tools

● Experience with using cloud security tools

● Experience with multiple public cloud providers (AWS/GCP/Azure)

● Experience with SQL / MongoDB / PostgreSQL / GraphQL

● Experience with Content Mgmt tools and Front End applicmations

Key Responsibilities:

1. To support the DevOps process for web-based products hosted on cloud infrastructure, specifically:

● To respond and complete tickets, meet SLAs, and manage Reporter expectations.

● To collaborate with assigned tribe change streams to deliver project/change objectives:

a. Understand requirements, and support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.

b. Build software and systems to manage infrastructure and applications through automation deployment.

c. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve performance, reliability, scalability, security, and velocity.

● Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.

● To monitor and respond to alerts, issues, and incidents about cloud infrastructure (and corporate infrastructure as required).

● Practice sustainable incident response and provide appropriate communications and blameless post-mortems.

2. To drive DevOps process and Cloud infrastructure improvements as part of service and security improvement roadmap, specifically:

● Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.

● To support training and learning by sharing knowledge with the Tech team and taking responsibility for own professional development.

● Explore and evaluate new technologies and solutions to push our capabilities forward.

● To articulate and escalate risks and issues, provide recommended solutions to problems, and implement them.

● Document procedures, configuration changes, and guidelines.

3. To maintain cloud infrastructure and networking as per Cloud policy, standards, and governance requirements.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time without notice.

After-hours support, as agreed, for eg, on-call support, releases that need to be done out of business hours due to potential risk of disruption to the business, incidents work that needs to be resolved as a priority.

Job Summary:

We are seeking a highly skilled and proactive DevOps Engineer with 4+ years of experience to join our dynamic team. This role requires strong technical expertise across cloud infrastructure, CI/CD pipelines, container orchestration, and infrastructure as code (IaC). The ideal candidate should also have direct client-facing experience and a proactive approach to managing both internal and external stakeholders.

Key Responsibilities:

• Collaborate with cross-functional teams and external clients to understand infrastructure requirements and implement DevOps best practices.
• Design, build, and maintain scalable cloud infrastructure on AWS (EC2, S3, RDS, ECS, etc.).
• Develop and manage infrastructure using Terraform or CloudFormation.
• Manage and orchestrate containers using Docker and Kubernetes (EKS).
• Implement and maintain CI/CD pipelines using Jenkins or GitHub Actions.
• Write robust automation scripts using Python and Shell scripting.
• Monitor system performance and availability, and ensure high uptime and reliability.
• Execute and optimize SQLqueries for MSSQL and PostgresQL databases.
• Maintain clear documentation and provide technical support to stakeholders and clients.

Required Skills:

• Minimum 4+ years of experience in a DevOps or related role.
• Proven experience in client-facing engagements and communication.
• Strong knowledge of AWS services – EC2, S3, RDS, ECS, etc.
• Proficiency in Infrastructure as Code using Terraform or CloudFormation.
• Hands-on experience with Docker and Kubernetes (EKS).
• Strong experience in setting up and maintaining CI/CD pipelines with Jenkins or GitHub.
• Solid understanding of SQL and working experience with MSSQL and PostgreSQL.
• Proficient in Python and Shell scripting.

Preferred Qualifications:

• AWS Certifications (e.g., AWS Certified DevOps Engineer) are a plus.
• Experience working in Agile/Scrum environments.
• Strong problem-solving and analytical skills.

About the Role

We are looking for a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems. You will play a key role in developing, configuring, and maintaining scalable and reliable FreeSWITCH-based voice infrastructures. This is a onsite role based in Gurugram location.

Key Responsibilities

• Design, deploy, and maintain FreeSWITCH servers and related VoIP infrastructure.
• Troubleshoot and resolve FreeSWITCH and VoIP-related issues.
• Develop custom dial plans, modules, and call routing logic.
• Work with SIP, RTP, and related VoIP protocols.
• Monitor system performance and ensure high availability.
• Collaborate with development, network, and support teams to optimize voice systems.
• Document configurations, workflows, and system changes.

Requirements

• Minimum 3 years of hands-on experience with FreeSWITCH in a production environment.
• Strong understanding of VoIP technologies and SIP protocol.
• Experience with Linux system administration.
• Familiarity with scripting languages (Bash, Python, Lua).
• Ability to work independently in a remote setup.
• Strong problem-solving and analytical skills.

Preferred Skills

• Experience with other VoIP platforms (Asterisk, Kamailio, OpenSIPS).
• Knowledge of WebRTC, RTP engines, or media servers.
• Exposure to monitoring tools (Grafana, Prometheus, Nagios).
• Familiarity with APIs and backend integration.

Why Join Us?

• Collaborative and supportive team environment.
• Opportunity to work on innovative VoIP solutions at scale.

• Candidate should have good Platform experience on Azure with Terraform.
• The devops engineer  needs to help developers, create the Pipelines and K8s Deployment Manifests.
• Good to have experience on migrating data from (AWS) to Azure. 
• To manage/automate infrastructure automatically using Terraforms. Jenkins is the key CI/CD tool which we uses and it will be used to run these Terraforms.
• VMs to be provisioned on Azure Cloud and managed.
• Good hands on experience of Networking on Cloud is required.
• Ability to setup Database on VM as well as managed DB and Proper set up of cloud hosted microservices needs to be done to communicate with the db services.
• Kubernetes, Storage, KeyValult, Networking(load balancing and routing) and VMs are the key infrastructure expertise which are essential. 
• Requirement is  to administer Kubernetes cluster end to end. (Application deployment, managing namespaces, load balancing, policy setup, using blue-green/canary deployment models etc).
• The experience in AWS is desirable 
• Python experience is optional however Power shell is mandatory
• Know-how on the use of GitHub

• 2+ years work experience in a DevOps or similar role
• Knowledge of OO programming and concepts (Java, C++, C#, Python)
• A drive towards automating repetitive tasks (e.g., scripting via Bash, Python, etc)
• Fluency in one or more scripting languages such as Python or Ruby.
• Familiarity with Microservice-based architectures
• Practical experience with Docker containerization and clustering (Kubernetes/ECS)
• In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
• Experience with CI/CD tools Azure DevOps, AWS cloud formation, Lamda functions, Jenkins, and Ansible
• Experience with AWS, Azure, or another cloud PaaS provider.
• Solid understanding of configuration, deployment, management, and maintenance of large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting, and disaster recovery
• Proficiency with source control, continuous integration, and testing pipelines
  
• Effective communication skills

• Deploy and maintain critical applications on cloud-native microservices architecture.
• Implement automation, effective monitoring, and infrastructure-as-code.
• Deploy and maintain CI/CD pipelines across multiple environments.
• Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them.
• Analyze how customers are using the platform and help drive continuous improvement.
• Support and work alongside a cross-functional engineering team on the latest technologies.
• Iterate on best practices to increase the quality & velocity of deployments.
• Sustain and improve the process of knowledge sharing throughout the engineering team
• Identification and prioritization of technical debt that risks instability or creates wasteful operational toil.
• Own daily operational goals with the team.

Role Introduction

• This role involves guiding the DevOps team towards successful delivery of Governance and

toolchain initiatives by removing manual tasks.

• Operate toolchain applications to empower engineering teams by providing, reliable, governed

self-service tools and supporting their adoption

• Driving good practice for consumption and utilisation of the engineering toolchain, with a focus

on DevOps practices

• Drive good governance for cloud service consumption

• Involves working in a collaborative environment and focus on leading team and providing

technical leadership to team members.

• Involves setting up process and improvements for teams on supporting various DevOps tooling

and governing the tooling.

• Co-ordinating with multiple teams within organization

• Lead on handovers from architecture teams to support major project rollouts which require the

Toolchain governance DevOps team to operationally support tooling

What you will do

• Identify and implement best practices, process improvement and automation initiatives for

improvement towards quicker delivery by removing manual tasks

• Ensure best practices and process are documented for reusability and keeping up-to date on

good practices and standards.

• Re-usable automation and compliance service, tools and processes

• Support and management of toolchain, toolchain changes and selection

• Identify and implement risk mitigation plans, avoid escalations, resolve blockers for teams.

Toolchain governance will involve operating and responding to alerts, enforcing good tooling

governance by driving automation, remediating technical debt and ensuring the latest tools

are utilised and on the latest versions

• Triage product pipelines, performance issues, SLA/SLO breaches, service unavailable along

with ancillary actions such as providing access to logs, tools, environments.

• Involve in initial / detailed estimates during roadmap planning or feature

estimation/planning of any automation identified for a given toolset.

• Develop, refine, and tune integrations between various tools

• Discuss with Product Owner/team on any challenges from implementation, deployment

perspective and assist in arriving probable solution and escalate any risks to get them

resolved w.r.t DevOps toolchain.

• In consultation with Head of DevOps and other stake holders, prioritization of items, item-

task breakdown; accountable for squad deliverables for sprint

• Involve in reviewing current components and plan for upgrade and ensure its communicated

to wider audience within Organization

• Involve in reviewing access / role and enhance and automate provisioning.

• Identify and encourage areas for growth and improvement within the team e.g conducts

regular 1-2-1’s with squad members to provide support, mentoring and goal setting

• Involve in performance management ,rewards and recognition of team members, Involve in

hiring process.• Plan for upskill of team to know about tools and perform tasks. Ensure quicker onboarding

of new joiners/freshers to team to be productive.

• Review ticket metrics to measure the health of the project including SLAs and plan for

improvement.

• Requirement for on call for critical incidents that happen Out of Hours, based on tooling SLA.

This may include planning standby schedule for squad, carrying out retrospective for every

callout and reviewing SLIs/SLOs.

• Owns the tech/repair debt, risk and compliance for the tooling with respect to

infrastructure, pipelines, access etc

• Track optimum utilization of resources and monitor/track the delivery schedule

• Review solutions designs with the Architects / Principal DevOps Engineers as required

• Provide monthly reporting which align to DevOps Tooling KPIs

What you will have

• Candidate should have 8+ years of experience and Hands-on DevOps experience and

experience in team management.

• Strong communication and interpersonal skills, Team player

• Good working experience of CI/CD tools like Jenkins, SonarQube, FOSSA, Harness, Jira, JSM,

ServiceNow etc.

• Good hands on knowledge of AWS Services like EC2, ECS, S3, IAM, SNS, SQS, VPC, Lambda,

API Gateway, Cloud Watch, Cloud Formation etc.

• Experience in operating and governing DevOps Toolchain

• Experience in operational monitoring, alerting and identifying and delivering on both repair

and technical debt

• Experience and background in ITIL/ITSM processes. The candidate will ensure development

of the appropriate (ITSM) model and processes, based on the ITIL Service Management

framework. This includes the strategic, design, transition, and operation services and

continuous service improvement

• Provide ITSM leadership experience and coaching processes

• Experience on various tools like Jenkins, Harness, Fossa,

• Experience of hosting and managing applications on AWS/AZURE•

• Experience in CI/CD pipeline (Jenkins build pipelines)

• Experience in containerization (Docker/Kubernetes)

• Experience in any programming language (Node.js or Python is preferred)

• Experience in Architecting and supporting cloud based products will be a plus

• Experience in PowerShell & Bash will be a plus

• Able to self manage multiple concurrent small projects, including managing priorities

between projects

• Able to quickly learn new tools

• Should be able to mentor/drive junior team members to achieve desired outcome of

roadmap-

• Ability to analyse information to identify problems and issues, and make effective decisions

within short span

• Excellent problem solving and critical thinking

• Experience in integrating various components including unit testing / CI/CD configuration.

• Experience to review current toolset and plan for upgrade.

• Experience with Agile framework/Jira/JSM tool.• Good communication skills and ability to communicate/work independently with external

teams.

• Highly motivated, able to work proficiently both independently and in a team environment

Good knowledge and experience with security constructs –

Roles & Responsibilities :

• Champion engineering and operational excellence.
• Establish a solid infrastructure framework and excellent development and deployment processes.
• Provide technical guidance to both your team members and your peers from the development team.
• Work with the development teams closely to gather system requirements, new service proposals and large system improvements and come up with the infrastructure architecture leading to stable, well-monitored fly, performant and secure systems.
• Be part of and help create a positive work environment based on accountability.
• Communicate across functions and drive engineering initiatives.
• Initiate cross team collaboration with product development teams to develop high quality, polished products, and services.

Required Skills :

• 5+ years of professional experience developing and launching software products on Cloud.
• Basic understanding Java/Go Programming
• Good Understanding of Container Technologies/Orchestration platforms (e. g Docker, Kubernetes)
• Deep understanding of AWS or Any Cloud.
• Good understanding of data stores like Postgres, Redis, Kafka, and Elasticsearch.
• Good Understanding of Operating systems
• Strong technical background with track record of individual technical accomplishments
• Ability to handle multiple competing priorities in a fast-paced environment
• Ability to establish credibility with smart engineers quickly.
• Most importantly, ability to learn and urge to learn new things.
• B.Tech/M.Tech in Computer Science or a related technical field.

•  Expertise in implementing and managing Devops CI/CD pipeline. ( either using Jenkins or Azure DevOps ) 
• At least one AWS or Azure Certification
• Terraform Scripting
•  Hands-on experience with git and source code management and release management.
• Experience in DevOps automation tools. And Very well versed with DevOps principles and the Agile Frameworks.
• Working knowledge of scripting using shell, Python, Gradle, Yaml, Ansible or puppet or chef.
• Working knowledge of build systems for various technologies like npm, maven etc. 
• Experience and good understanding in any of Cloud platforms like AWS, Azure or Google cloud.
• Hands on Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues. Experience with working with ticketing tools (Jira & Service now)
• A programming language like Java, Go , NodeJS is a nice to have.

• Work Permit for United Kingdom ( tier 2 visa ) total duration of visa will be 5 years ( first 2 years and then 3 year extension) 
• At the end of the 5 years you will be eligible for British Citizenship by applying for Indefinite leave to remain in the UK
• Learn new technologies - We won’t ever expect you to do the same thing day in day out; we want to
• give you the chance to explore the latest techniques to solve challenging technical problems and help
• you become the best developer you can be.
• Join a growing agile team that are consistently delivering.
• Technical Development Program