Deputy Manager/Assistant Manager

Qualifications/Skills 

1. CS, A background in law will be a strong plus.

2. Strong Excel and Powerpoint skills

Soft skills and personality traits 

1. Should be detail oriented and extremely methodical

2. Should have a pleasant disposition and get along well with people

3. Should have a strong work ethic. If something is not "too low" for Senior Executives and the Founder, it should not be "too low" for the candidate.

Roles and Responsibilities 

1. To ensure compliance with local laws and best practices

2. To prepare monthly and quarterly reports for the board and investors 3. To manage treasury operations as may be required

Hybrid Work Model

Work with clients in support of new business opportunities, client service, and internal team communication

• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations

• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.

skill:

Strong Written and verbal communication

Job Types: Full-time, Permanent

Preferably Male candidate from BGV field.

We are looking for someone who is enthusiastic about client servicing, is adept at team management and can lead projects. 

The Client Success Executive will be responsible for directly communicating

with the client and be responsible for understanding the client's brief and

coordinating work between different teams. 

• Plan for pitches to new/existing clients
• Build a strategy for the team so everyone has work and responsibilities
• Distribute work amongst team members

• Meet and liaise with clients to discuss and identify their promotional requirements
• Liaise with, and act as the link between, the client and the team by maintaining

regular contact with both

• Ensure that communication flows effectively
• Negotiate with clients and agency staff about the details of campaigns
• Handle budgets, manage campaign costs and invoice clients
• Monitor the effectiveness of campaigns
• Arrange and attend meetings

• Make pitches, along with the team, with the aim of securing new business for the

company

• Write client reports
• Present creative work to clients for approval or modification
• Work with the team to devise a campaign that meets the client's brief and budget
• Present the campaign ideas and budget to the client
• Work with the key stakeholders for formulation of marketing strategies
• Train new joinees and ensure smooth workflow

• Stay abreast with the latest brand campaigns
• Stay up to date with all relevant things in the marketing, advertising and media space

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio. 

# Excellent knowledge of accounting regulations and procedures

# Good knowledge of GST, TDS and banking

# Hands-on experience with accounting software

# Advanced MS Excel skills including Vlookups and pivot tables

# Experience with general ledger functions

# Strong attention to detail and good analytical skills