Deputy Manager/Assistant Manager

Proper Job Description

A Senior CSM ServiceNow Implementer position, requiring a technical background with experience in Customer Service Management (CSM). Applicants should have 7–10 years of IT experience, including at least 5 years in ServiceNow development and a minimum of 2 years focused on CSM implementations. This role involves delivering enterprise-level solutions within an Agile framework.

Responsibilities include configuring and customizing features within the ServiceNow CSM module, such as case management, transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.

The role also requires designing and implementing integrations with internal and external systems using REST and SOAP APIs. Experience working with IntegrationHub and MID Server is essential.

The candidate will develop scalable, maintainable solutions following ServiceNow best practices and organizational DevOps guidelines, utilizing up-to-date platform features to maintain code quality.

Collaboration with architects, product owners, and QA teams is expected throughout the delivery cycle. The candidate may also provide technical guidance and mentorship to junior developers to support consistency and standards adherence.

Experience

o 7–10 years of overall IT/software development experience

o Minimum 5 years of ServiceNow development experience

o At least 2 years of experience delivering CSM implementations projects

Technical Skills

o Configuring and customizing features within the ServiceNow CSM module

o Transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.

o Strong expertise in building and consuming REST and SOAP APIs

o Experience working with Integration Hub and MID Server

o Deep understanding of ServiceNow root models, including CMDB, case tables, and SLAs

o Familiar with ServiceNow Agent Workspace, Virtual Agent, and Configurable Workflows

Certifications (Mandatory)

o Certified System Administrator (CSA)

o Certified Implementation Specialist – CSM

Soft Skills

o Strong analytical and problem-solving skills

o Effective communication and stakeholder engagement abilities

o Ability to work independently and deliver in a fast-paced environment

Location and Flexible locations: PAN India (Any CG Location)

About the Role

We are looking for a highly skilled Backend Developer with strong expertise in Python and Django to join our team. The ideal candidate should have prior experience working with payment/fintech companies and be passionate about building scalable, secure, and high-performing systems.

Key Responsibilities

• Design, develop, and maintain robust backend services and APIs using Python/Django.
• Work on integrations with payment gateways, banking APIs, and financial services.
• Ensure system security, scalability, and performance optimization.
• Collaborate with product managers, front-end developers, and other stakeholders to deliver end-to-end solutions.
• Troubleshoot, debug, and upgrade existing systems.
• Write clean, maintainable, and testable code following best practices.

Requirements

• 4+ years of hands-on experience as a Backend Developer.
• Strong proficiency in Python and Django framework.
• Prior experience in payment/fintech domain (mandatory).
• Good understanding of REST APIs, microservices architecture, and database design (SQL/NoSQL).
• Knowledge of payment systems, PCI compliance, security protocols, and transaction workflows.
• Familiarity with cloud platforms (AWS/GCP/Azure) and CI/CD pipelines is a plus.
• Strong problem-solving and debugging skills.

Nice to Have

• Experience with Celery, Redis, RabbitMQ, or Kafka.
• Exposure to containerization (Docker, Kubernetes).
• Understanding of data security, fraud detection, and regulatory compliance in fintech.

Why Join Us?

• Opportunity to work on impactful projects in the payments and fintech domain.
• Collaborative and growth-driven work environment.
• Competitive compensation and benefits.
• Remote Flexibilty with Hybrid working model 

🔍 Job Description:

We are looking for an experienced and highly skilled Technical Lead to guide the development and enhancement of a large-scale Data Observability solution built on AWS. This platform is pivotal in delivering monitoring, reporting, and actionable insights across the client's data landscape.

The Technical Lead will drive end-to-end feature delivery, mentor junior engineers, and uphold engineering best practices. The position reports to the Programme Technical Lead / Architect and involves close collaboration to align on platform vision, technical priorities, and success KPIs.

🎯 Key Responsibilities:

• Lead the design, development, and delivery of features for the data observability solution.
• Mentor and guide junior engineers, promoting technical growth and engineering excellence.
• Collaborate with the architect to align on platform roadmap, vision, and success metrics.
• Ensure high quality, scalability, and performance in data engineering solutions.
• Contribute to code reviews, architecture discussions, and operational readiness.

🔧 Primary Must-Have Skills (Non-Negotiable):

• 5+ years in Data Engineering or Software Engineering roles.
• 3+ years in a technical team or squad leadership capacity.
• Deep expertise in AWS Data Services: Glue, EMR, Kinesis, Lambda, Athena, S3.
• Advanced programming experience with PySpark, Python, and SQL.
• Proven experience in building scalable, production-grade data pipelines on cloud platforms.

Sr. User Experience (UX) Designer

Preferred Experience & Expertise: • 

Bachelor’s degree in the fields of Computer Science, Information Technology, Mathematics, Statistics, or any UX related subjectssuch as digital design/media, digital marketing, graphic design, media technology, and web design. 

Relevant experience of at least 2 years in lieu of above if from a different stream of education.  

Well-versed in and 2+ years of hands-on demonstrable experience with UX Research and UX Design 

Hands-on development experience in tools like Adobe XD, Photoshop, Illustrator, or any relevant tools. 

2+ years of hands-on development experience in one or more libraries, frameworks, & technologies such as React JS, HTML5, CSS3, D3, Ant Design, Vis.js, Chart.js, etc.; extra points if you can demonstrate your knowledge with working examples. 

2+ years of hands-on development experience in JavaScript & TypeScript. 

Familiarity with the domains of Data Management & Governance Business Process & Workflow Management ▪ Cloud Computing Infrastructure & Platforms (AWS/Google Cloud/Azure) 

Ability to understand software product vision, objectives, capabilities, and features; and translate into digital experiences 

Artistic eye for design with ability to think creatively 

Accuracy, attention to detail and mastery of information, navigation, and visual design  Mathematical & statistical aptitude and strong problem-solving skills to determine experiential solutions to UX/UI challenges in the domains of visual data modeling, visual workflow modeling, data browsing, data editing, statistics driven charting, graphs, etc. 

An understanding of the latest trends in UX and self-development skills to keep up to date with such fast[1]changing trends 

Excellent interpersonal and communication skills to communicate ideas to developers.

Multi-tasking and time management skills, with the ability to prioritize tasks .

Ability to work both independently and in a team.

Professional approach to time, costs, and deadlines

Job Location : Pune/Remote

Work Timings : 2.30 pm-11:30 pm

Joining Period : Immediate-20 days

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

Name - http://www.savvologygames.com">Savvology Games

Location - WeWork, Spectrum Towers, Malad, Mumbai

About Savvology - There is a lot of luck involved in most of the mainstream real-money games (Poker, Fantasy, Ludo, Rummy) which makes it hard to win anything. We want to create pure skill-based strategy games (no luck factor), where you can control your outcome better. What’s more, more than 50% of the players win! We make use of Game Theory (the science of decision-making) to come up with games that are so simple that even a 5-year-old can play. Our vision is to encourage people to make better decisions through gamification.

Job Brief

We are looking for an experienced and self-driven Backend Developer to join our young team. You will be responsible for all the server-side logic of our games, ensuring a smooth, glitch-free gaming experience. You have to minimize downtime, crashes, and other bugs and capture & store data correctly for further analytics. You will be working alongside a dynamic team of IITian founders, engineers, designers, and marketers, so there is a lot of scope for learning and growth. 

We’re a young, passionate team looking to make a dent in the gaming space. We work hard, but we party harder (beer/pizza every Friday night). If you love challenges, playing games, and building innovative products from scratch, we’d like to meet you.

Responsibilities

• Build robust backend systems that do not break down.
• Write clean and reusable code for future use and ease of understanding
• Collaborate with front-end developers to integrate user-facing elements with server-side logic
• Give inputs on how to develop new features in the most cost and effort-economical way
• Implementation of security standards, data protection, and privacy protocols
• We want to be a data-driven company. Gather data (events, clicks, behaviors) to facilitate analytics by the Product and Marketing teams
• Create dashboards where all key metrics and data is visible at a glance
• Implement and maintain an SEO-friendly website

Skills

• 3+ years of proven work experience as a Full-Stack / Back-end developer
• 2+ years of NodeJS experience
• 1+ years of ReactJS experience
• Proficient in MySQL and database design and schemas
• Familiarity with ELK stack. Hands-on project experience will be preferred.
• Website development. Should be well-versed in HTML / CSS / Javascript
• Ability to understand business requirements and translate them into technical requirements

Requirements

• Should be a team player and have a problem-solving attitude.
• Should show initiative and be opinionated. We don’t want a yes-man. [MUST] 
• Computer Science or a relevant degree from a reputed university is a plus but NOT mandatory
• Brownie points if you’ve worked on / developed a mobile game before

What you can expect at Savvology Games

• A cool work atmosphere complete with flexible working hours, unlimited coffee, fruit water, games (Foosball, Table Tennis, Pool, Carrom, Board Games, Cards…). Time will fly.
• A hockey-stick trajectory for growth professionally
• Fun people who you’ll want to hang out with after office hours too :)
• Lots of treats - Did we mention beer/pizza every Friday?

• Previous experience leading outsourced engineering teams required
• Previous experience working with US leadership team, US customers and US-based vendors and service providers
• Understanding of full-stack .NET is a must
• Experience with Angular front-end frameworks and tools
• Experience with database systems and data modeling (RDBMS, SQL, NoSQL)
• Experience with designing and building integrations using REST and SOAP web services.
• Experience with test-driven development.

• Experience with micro-service architecture, Docker, and Azure preferred 
• Experience with Machine Learning modeling, training and algorithm development preferred 
• Experience with data labeling to be used for machine learning purposes 
• SOC 1/2/3 and other attestation engagements 
• Cybersecurity Risk and Gap Assessments 
• Knowledge of vulnerability assessment and penetration testing technologies, as well as incident response, host and network forensic technologies 

• 12+ years of industry experience 
• 7+ years in Software Development 
• Experience with Vendor Management, Stakeholder management 
• Experience managing distributed team (Off-shore/on-shore model) 
• Excellent Delivery management skills 
• Excellent communication and problem-solving skills