Data Engineer (GCP/BigQuery)

Account Manager (Customer Success) — Account Audits & Customer Advocacy

Location: Remote

Hours: Full-time, EST 9:00am–5:00pm

Reports to: Customer Success Leadership

Role summary

We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.

What you’ll do

• Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
• Build and deliver account health/usage reports with insights, risks, and recommended next steps
• Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
• Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
• Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
• Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
• Track follow-ups and outcomes to ensure issues are closed and customers feel supported

What we’re looking for

• 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
• Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
• Confident communicator on Zoom with the ability to explain solutions clearly and calmly
• Skilled at cross-team coordination and escalation with Product/Engineering
• Organized and reliable: you follow through and keep customers informed
• Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)

Nice to have

• Experience with churn-risk management, customer health scoring, or renewals
• Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
• Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer

Success looks like

• Faster resolution times and fewer repeat issues
• Improved product adoption and customer sentiment
• Reduced churn risk via proactive interventions and clear action plans

How to apply

Send your resume and a short note describing:

1. A time you diagnosed a customer issue using data/usage signals
2. How you coordinated with Product/Dev to resolve it
3. Your availability to work EST 9–5

equired Skills:

• 6–10 years of hands-on experience in C++ development for embedded or automotive systems.
• Strong knowledge of networking protocols: TCP/IP, UDP.
• Experience working with RTOS, bare-metal or Linux-based embedded environments.
• Exposure to Aerospace standards and development lifecycle (e.g., DO-178C, ARP4754) is a must.
• Good understanding of microcontroller/microprocessor architectures.
• Familiarity with version control (e.g., Git), debugging tools, and performance tuning.
• Excellent analytical, problem-solving, and communication skills.

Marketing Associate - Pay3

About Pay3 

Pay3 offers a comprehensive global payments solution for the digital commerce industry, enabling seamless  purchases and payouts across 100+ countries through a single low code integration. Our network excels in emerging markets, including Southeast Asia, India, China, Africa, and Latin America. We support stablecoin and cryptocurrencies. 

Job Description:

We are looking for a highly motivated candidate to join our team and drive  marketing for Pay3.  The ideal candidate will need to develop a deep understanding of our products and services be the champion for our solutions in the market translating technical capabilities into compelling value propositions, as well as the ability to communicate them to prospective clients in a clear and concise way. The Marketing Associate will work closely with the sales team .

Key Responsibilities:

Market Intelligence & Analysis:

• Conduct thorough market research to identify enterprise customer needs, market trends, and competitive offerings.  
• Develop a deep understanding of buyer personas, including their pain points, motivations, and decision-making processes within enterprise organizations.  
• Analyze market opportunities and provide insights to inform product strategy and roadmap.

Value Proposition & Messaging:

• Develop clear, concise, and compelling value propositions that articulate the benefits of our solutions for enterprise customers.
• Create differentiated messaging frameworks that resonate with various enterprise stakeholders (e.g., IT leaders, business executives, procurement). 
• Translate technical product features into business-oriented benefits.

Content Creation:

• Develop high-quality marketing content tailored for the enterprise audience, including white papers, case studies, webinars, presentations, solution briefs, and website content.
• Collaborate with subject matter experts and sales teams to ensure content accuracy and relevance.

Qualifications:

• 0-3 years of experience in enterprise B2B marketing, with a proven track record of lead generation and campaign execution.
• Experience in the payment or gaming industry is a plus.
• Strong skills in content marketing, SEO, and inbound marketing strategies.
• Experience in planning and managing event marketing at conferences or trade shows.
• Excellent communication and project management skills.
• Bachelor’s or Master’s degree in Marketing (BBA/MBA preferred).

Benefits:

• Competitive salary and benefits package
• Opportunity to work with a talented team of professionals
• Chance to make a real impact on our business
• Challenging and rewarding work environment
• Growth opportunity to a sales or other roles in the organisation 

Who we are:

We are a product innovation company that supports the Transportation and Shipping industries to overcome their business challenges and be leaders in Digital Transformation. Our strength is the in-depth knowledge we hold of the Transportation and Shipping landscape. Our journey begun when we started simplifying the complexities of these businesses as far back as 2003. At the core, we aspire to impact great changes in the Transportation business through our inventions & technology. We are based in Bangalore.

What you’ll be doing:

You will understand the Business requirement and design, develop and deploy ERP Web Application using ADO.Net, HTML, CSS, JavaScript/JQuery. Lead a team of engineers. Motivates team members and assesses performance. Provides help to team and management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members

• Design, develop, and unit test applications in accordance with established standards.   
• Analyzing and resolving technical and application problems   
• Adhering to high-quality development principles while delivering solutions on-time and on-budget   
• Compliance of process and quality management standards   
• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.   
• Providing third-level support to business users.
• Lead and build the team.
• Should be the interface between the team and management.
• Supports the team manager and performs management duties when manager is absent or out of office
• Have experience in handling risks and providing mitigation strategies to the Product Manager. 

What experience, skills & qualification you’ll bring to us:

Primary Skills

•  6+ years of experience in .NET Framework like C#.Net/ ASP.Net
• Minimum 4 years of experience on Web Application development ADO.Net, HTML, CSS, JavaScript/JQuery
• Been on a Lead role and led a team of 3-5 people for a period of 2 years
• Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions
• Should have a very good understanding of the project architecture

Secondary Skills

• Experience in analyzing existing code and debugging.
• Experience in developing the product
• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
• Prior experience of working in AJAX, Crystal report, Infragistics grid and control
• Proven experience of delivering on-time and with quality
• Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code

Desired Skills

• Should have experience in developing ERP applications or Database Intensive Data Entry applications.
• Experience in the software development life cycle process
• Hands on experience of configuration management and version maintenance
• Hand on experience in writing technical specifications
• n-Tier architecture

1. We are looking for candidates who have good programming skills. Strong on data structures, algorithms, understand time space complexity, able to come up with multiple solutions and then arrive at most optimized one keeping in mind customer requirements. Should also be well aware of OO concepts. If he / she has a strong background on these areas ( in any programming language),
2. Next the candidate should have worked on JS  with good hands on experience in a few projects mainly in backend development like making api calls, handling exception, models, data transformations, controllers etc. 
3. The last would be having some experience in any one of react.js/ node.js or even angular.js since some of these are being used in the current project. 
4. Prefer candidates with Angular (ver 8+), react.js (ver 16+), Node (Ver 14+) and extremely good in JavaScript, HTML & CSS
5. Experience : 3-6 years relevant

• Review and analyze system specifications
• Collaborate with QA engineers to develop effective strategies and test plans
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• mobile testing android and ios is must.
• automation testing on  apium and selenium or jira is recomended

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. 

Responsibilities

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related field
• Development experience with programming languages
• MongoDb database or relational database skills

Position: Manager/Sr. Manager - Presales 

Location: Mumbai / Delhi 

About NxtGen 

NxtGen is an emerging leader in data center and cloud4based services that help powering businesses to grow by cutting through complexity and saving on cost. 

Our advanced solutions can be provided both from our own High Density Data Center (HDDC™) facilities or deployed at On4Premise Data Centers (OPDC™) that are managed centrally. 

Our Enterprise Cloud Services™ (ECS) provide private and public clouds or hybrid cloud infrastructure hosted on OPDC™ or HDDC™. NxtGen’s advanced infrastructure enable companies to simplify IT infrastructure, reduce running costs, and enable business growth by creating additional capacity from existing infrastructure. By providing the right public or private infrastructure, NxtGen helps companies meet dynamic business demands. 

With the support and trust of Intel Capital, Axon Partners, and International Finance Corporation (IFC), NxtGen continues to push the boundaries of the IT infrastructure domain with its unique and cost-effective solution. 

To know more about us log on to www.nxtgen.com , https://www.youtube.com/watch?v=s6GNShHFRRg 

Job Overview 

• • Responsible for technical and business requirements, discovery, proposal preparation support and technical presentations to customers for NxtGen’s full suite of products and solutions. 
• • Serves as technical consultant for: Cloud, hosting, Virtualization, and Managed Services. 
• • The presales manager is also responsible for providing technical training for the sales team. 

Job Responsibilities 

• • Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions 
• • Creatively designs solutions for customers using the best mix of NxtGen’s, products. Alters the design as needed to result in the customer choosing the NxtGen’s solution 
• • Determine client requirements and provide designs for Hosting Services, Cloud, Virtualization (VMware, KVM, Hyper4v) Outsourced infrastructure solutions (managed and un4managed), specialized Enterprise application suites 
• • Conceptual and working knowledge of AWS/Azure/Google Cloud. 
• • Provide technical expertise during requirements gathering and analysis, document technical designs and support manuals, and drive test and deployment processes for Hadoop Cluster 
• • Conceptual knowledge on various distributions of Hadoop. 
• • Working knowledge on various Backup technologies like Symantec, Commvault. 
• • Creatively design DR solutions for customers understanding their current infrastructure by using third party tools or in-built replication technologies. 

• • Possess knowledge on Dockers, Containers & Dev Ops. 
• • Understand power, cooling, and other environmental constraints on a client’s outsourced infrastructure 
• • Develop and grow technical knowledge base in Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and unmanaged), specialized Enterprise application suites 

• • Documents, via diagrams and writing, and presents the solution to the customer, describes the benefits of the solution 
• • Builds relationships with customers serving as the technical liaison from sales to post4sales 
• • Responsible for growing strategic product sales and revenue through proactive engagement with customers 
• • Participates in strategic and tactical account planning 
• • Follows industry technology trends through self4study and formal training and shares that knowledge with customers 
• • Clearly communicates the customer design to the teams responsible for ordering, implementation, and ongoing support 
• • Provides technical training and development support to the local branch 
• • Leads internal cross4functional teams to obtain required approvals of non4standard designs for customers 
• • Provide sales engineering support remotely across multiple time zones 
• • Travel for customer and team meetings 

NxtGen is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, national origin, disability, age, military status or veteran status, genetic information, or any other status protected by applicable law. 

Roles and Responsibilities

• 5 - 8 years of experience in Infrastructure setup on Cloud, Build/Release Engineering, Continuous Integration and Delivery, Configuration/Change Management.
• Good experience with Linux/Unix administration and moderate to significant experience administering relational databases such as PostgreSQL, etc.
• Experience with Docker and related tools (Cassandra, Rancher, Kubernetes etc.)
• Experience of working in Config management tools (Ansible, Chef, Puppet, Terraform etc.) is a plus.
• Experience with cloud technologies like Azure
• Experience with monitoring and alerting (TICK, ELK, Nagios, PagerDuty)
• Experience with distributed systems and related technologies (NSQ, RabbitMQ, SQS, etc.) is a plus
• Experience with scaling data store technologies is a plus (PostgreSQL, Scylla, Redis) is a plus
• Experience with SSH Certificate Authorities and Identity Management (Netflix BLESS) is a plus
• Experience with multi-domain SSL certs and provisioning a plus (Let's Encrypt) is a plus
• Experience with chaos or similar methodologies is a plus

Responsibilities:

• Write well designed, testable, scalable and efficient code and oversee assigned programs (e.g. conduct code review) and provide guidance to team members
• Apply design principles to ensure code modularity and error handling at appropriate levels
• Communicate software requirements to development teams
• Evaluate and select appropriate software or hardware and suggest integration methods
• Address technical concerns, ideas and suggestions and provide technological solution to it
• Monitor systems to ensure they meet both user needs and business goals
• Design the overall structure of the platform and oversee programs to ensure the proper implementation of the architecture

Desired Skills and Experience

• 2-7years of relevant experience in an online start-up with a record of substantial achievements

in the specific role

• Strong programming foundation in PHP, MySQL, Oops Concepts and can develop core PHP based applications
• Must have worked on MVC frameworks – Laravel, CodeIgniter, Cake PHP or Zend.
• Experience with JavaScript and jQuery for producing AJAX applications.
• HTML5, CSS3, XML knowledge is mandatory
• Ability to make modifications to the systems with little or no interruption of service
• Solid exposure to API integrations and familiar with various design & architectural patterns
• Understanding fundamental design principles behind a scalable application
• Ability to thrive in a fast-paced, deadline-driven environment