Copywriter

Key Responsibilities:

● Design, develop, and maintain scalable web applications using .NET Core, .NET

Framework, C#, and related technologies.

● Participate in all phases of the SDLC, including requirements gathering, architecture

design, coding, testing, deployment, and support.

● Build and integrate RESTful APIs, and work with SQL Server, Entity Framework, and

modern front-end technologies such as Angular, React, and JavaScript.

● Conduct thorough code reviews, write unit tests, and ensure adherence to coding

standards and best practices.

● Lead or support .NET Framework to .NET Core migration initiatives, ensuring

minimal disruption and optimal performance.

● Implement and manage CI/CD pipelines using tools like Azure DevOps, Jenkins, or

GitLab CI/CD.

● Containerize applications using Docker and deploy/manage them on orchestration

platforms like Kubernetes or GKE.

● Lead and execute database migration projects, particularly transitioning from SQL

Server to PostgreSQL.

● Manage and optimize Cloud SQL for PostgreSQL, including configuration, tuning, and

ongoing maintenance.

● Leverage Google Cloud Platform (GCP) services such as GKE, Cloud SQL, Cloud

Run, and Dataflow to build and maintain cloud-native solutions.

● Handle schema conversion and data transformation tasks as part of migration and

modernization efforts.

Required Skills & Experience:

● 5+ years of hands-on experience with C#, .NET Core, and .NET Framework.

● Proven experience in application modernization and cloud-native development.

● Strong knowledge of containerization (Docker) and orchestration tools like

Kubernetes/GKE.

● Expertise in implementing and managing CI/CD pipelines.

● Solid understanding of relational databases and experience in SQL Server to

PostgreSQL migrations.

● Familiarity with cloud infrastructure, especially GCP services relevant to application

hosting and data processing.

● Excellent problem-solving, communication,

Roles & Responsibility

• Developing Hybrid Mobile Apps using IONIC 5 or 6 + ANGULAR + Typescript & CAPACITOR
• Independently compile and deploy apps - both on Android & Apple platforms
• With Plugins such as Google Maps, Payment Gateways, Push Notifications, QR Codes, WiFi, NFC, etc is good to have
• Optimize for multi-device iPhone, iPad, Tablet & Smartphones
• Experience in HTML5, CSS3, & JavaScript
• Good understanding of REST APIs & JSON
• Ensuring high performance on mobile and desktop
• Work on bug fixing and improving application performance

Desired skills

Knowledge of all aspects of Angular framework:Components, Directives, Lazy Loading, Angular lifecycle hooks, service, moduleRxJSWebpackAngular Router usageJSON/XML parsing Angular CLI Command line usage of toolsHTML5, CSS3 with responsive web development and related web technologiesCSS precompilers like SCSS and LESSNeed to know usage of third party libraries like Angular Material, node-sass etc.Knowledge of PWA, UI adaptability using media queries via SCSS specificationIntegration of payment gateways, wallets, analytics and browser notifications

Must be:

• Based in Mumbai
• Comfortable with Work from Office
• Available to join immediately

Responsibilities:

• Manage, monitor, and scale production systems across cloud (AWS/GCP) and on-prem.
• Work with Kubernetes, Docker, Lambdas to build reliable, scalable infrastructure.
• Build tools and automation using Python, Go, or relevant scripting languages.
• Ensure system observability using tools like NewRelic, Prometheus, Grafana, CloudWatch, PagerDuty.
• Optimize for performance and low-latency in real-time systems using Kafka, gRPC, RTP.
• Use Terraform, CloudFormation, Ansible, Chef, Puppet for infra automation and orchestration.
• Load testing using Gatling, JMeter, and ensuring fault tolerance and high availability.
• Collaborate with dev teams and participate in on-call rotations.

Requirements:

• B.E./B.Tech in CS, Engineering or equivalent experience.
• 3+ years in production infra and cloud-based systems.
• Strong background in Linux (RHEL/CentOS) and shell scripting.
• Experience managing hybrid infrastructure (cloud + on-prem).
• Strong testing practices and code quality focus.
• Experience leading teams is a plus.

• Work on large-scale, custom distributed software systems using Java, Scala,
• MongoDB, JavaScript (AngularJS, ReactJS), and the likes
• We work almost exclusively on customer site providing a mix of delivery and consulting
• services, so you'll be flexible about travel
• Employ Agile development including task estimation, test automation, deployment automation, and Continuous Integration to improve overall execution speed and product quality
• Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where your talent is valued over a designation or title
• Spread the word about best practices in software development inside and outside the Equal Experts community like Expert Talks

• 6 + years of Hands-on development and delivery experience with Java, Scala, and the likes
• Passion for software engineering and craftsman-like coding prowess
• Great OO skills, including strong design patterns knowledge
• Experience working with Agile, TDD, Lean, and/or Continuous Delivery approaches and best practices, such as Extreme Programming (XP)
• Enthusiastic to work collaboratively with people and sharing your ideas to solve real business problems

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

If you are creative and enthusiastic about arts, technology, and business, you are at the right place to learn and grow the business and branding elements.

Analyst/Consultant is a position where you will have an opportunity to learn and grow at a fast pace and challenging environment. You must possess outstanding written and oral communication skills and should be very enthusiastic in the arts.

• Understand product specifications and user psychology
• Play an UX advocate role for entire organization
• Facilitate the clients product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
• Find creative ways to solve UX problems (e.g. usability, findability)
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
• Identify design problems and devise elegant solutions
• Create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings
• Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
• Meeting clients and running workshops to find best solutions for their products
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
• Facilitate the clients product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
• Find creative ways to solve UX problems (e.g. usability, findability)
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
• Identify design problems and devise elegant solutions
• Make strategic design and user-experience decisions related to core, and new, functions and features
• Work closely with the business team to develop user scenarios, storyboards, and high-level requirements
• Analyze user interface problems and create on-brand design solutions that meet measurable business goals and requirements
• Create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings
• Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
• Communicate design ideas and prototypes to developers
• Keeping abreast of competitor products and industry trends

Key Requirements

1. Knowledge of Photoshop, Illustrator, Adobe XD, Invision, Sketch, Power point etc.
2. A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
3. Ability to iterate designs and solutions efficiently and intelligently
4. A clear understanding of the importance of user-centered design and design thinking
5. Passionate about resolving user pain points through great design
6. Proficient in design software
7. Knowledge of HTML/CSS; JavaScript is a plus
8. Outstanding written and oral communication skills
9. Creative thinking and logical abilities
10. Self-motivated and ability to work with minimal supervision

• Minimum 10 years of relevant work experience in similar roles.
• JavaScript and HTML/CSS UI development experience with React and Redux.
• Solid experience with displaying charts, reports and graph data structures.
• Solid experience using REST APIs and GraphQL
• Comfortable with building UIs from mockups.
• Outstanding collaboration and communication skills. Ability to effectively collaborate with distributed team.
• Understand and practice agile development methodology.
• Prior experience working in a software product company.

• Very strong in HTML & mobile techniques;
• Strong knowledge of Codeigniter / Laravel;
• Front-end skills HTML, CSS, CSS3, CSS3 animations, JavaScript,bootstrap;
• Experience with Angular or React;
• Popular JavaScript libraries/frameworks e.g. jQuery, LESS / Sass;
• Back-end skills PHP, MySQL or equivalent language such as C#, java, etc.;
• Strong knowledge of source control e.g. Bitbucket, Github;
• Experience with deployment and configuration of common stacks (LAMP, MERN, MEAN)
• Ability to work with design files for web development needs;
• In-depth experience with MongoDB & MySQL, including SQL & PL/SQL, or NoSQL query building
• Knowledge of tools & frameworks such as Gulp, Grunt, Node, Composer, etc.
• Ability to work with APIs;
• Experience working with CMS systems e.g. Magento, Wordpress;
• Good knowledge of web hosting environments e.g. cPanel, AWS, Google;
• Python skills are a plus