Sr. Data Analyst

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

We are looking for an experienced Odoo funtional consultant with below key skills:-

Roles

1. You should have good experience and understanding of every module within Odoo and be well-versed in their inner workings.
2. You will be responsible for coordinating with the development team to ensure tasks are completed efficiently and according to the project requirements.
3. Analysing customers' needs and business processes to properly map them with Odoo functionalities.
4. Act as a business consultant and guide to customers, advising them on best practices and solutions using Odoo.
5. Perform end-to-end system implementations and advanced configurations in Odoo.
6. Provide comprehensive and professional documentation for development tasks and processes.
7. Follow up with developers and thoroughly test the modules and functions developed to ensure quality and accuracy.

Skills

1. Strong verbal and written communication skills in decent English to effectively communicate with customers and team members.
2. Properly plan and estimate project resources and milestones to ensure timely delivery.
3. A good background in Python and JavaScript is essential for customizing Odoo projects effectively.
4. Deliver customizations within agreed-upon timelines.
5. Having functional knowledge in at least a few verticals or domains will be considered an advantage.

Qualifications and Experience

1. You should be a Graduate or have a Postgraduate degree.
2. You should have 2 to 5 years of relevant work experience in Odoo implementation and functional consulting.
3. Be able to learn new concepts quickly and execute them effectively.
4. Have a complete understanding of ERP concepts and open source technologies.
5. Possess excellent planning and communication skills to effectively manage projects

1) Should have strong knowledge on Procure to Pay processes End to End

2) Purchase Requisitions creation, Processing, Approval workflow processes

3) Purchase Order creation, Processing, Approval workflow processes

4) Sending the PO to vendors

5) Order confirmation by vendors

6) PO approvals by the buyer considering vendor's order confirmation

7) Goods Receipt/Service entry sheet by the buyer

8) Two-way and three-way match

9) Invoice from vendor

10) Experience in configuring CIG

11) Invoice approvals workflow

12) Payment process (Desirable)

13) IT Consulting experience in any procurement applications like Ariba, SAP ECC, etc is needed

14) Working knowledge of SAP ECC procurement apps is an advantage

15) Ability to understand and mapping the procurement process to L1/L2/L3/L4/L5 levels based on multiple country/category of business flavours

16) Ability to map the processes to the tools(Ariba) functionality and conduct requirement elicitation workshops and do solution confirmation based on the available tool's functionality vs the business requirement

17) Strong communication skill is a must-have

18) Ability to manage/Govern Geo and function-wise distributed teams and ensure program delivery is a must.

19) Previous experience of managing large programs is needed

20) Project planning and delivery management is a must-have skill

Job brief
We are looking for a pleasant and competitive Promoter that thrives in attracting new customers. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of product/services presentations, generating interest and qualifying sales prospects.

Responsibilities
Demonstrate and provide information on promoted products/services
Create a positive image and lead consumers to use it
Use lectures, films, charts, and/or slide shows
Distribute product samples, brochures, flyers etc. to source new sales opportunities
Identify interest and understand customer needs and requirements
Set up booths or promotional stands and stock products
Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc)
Requirements
Proven working experience as a Promoter
Track record of over-achieving quota
Ability to understand customer needs and handle different types of personalities
Strong listening, communication, presentation and social skills
High school degree or BS in Marketing