Product Manager-B2C

We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users.

Responsibilities and duties:

• Develop, record, and maintain cutting edge web-based PHP applications on portal plus premium service platforms.
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
• Utilize backend data service.

Skills and Knowledge:

• Strong knowledge of PHP
• Knowledge of HTML, CSS, and JavaScript, etc
• Writing well designed, testable, efficient code by using best software development practices
• Knowledge of WordPress, Laravel, and CodeIgniter (preferred)
• Knowledge of any one framework of PHP (Required)

Programming Languages needed:

• HTML
• CSS
• JavaScript
• PHP (Required)
• Laravel/WordPress/CodeIgniter (preferred)

Who Can Apply:

• Who has a minimum experience of 6 months
• Who has Maximum experience of 1 year only
• Who are from Surat
• Who are willing to relocate to Surat
• Who have relevant Skills & Knowledge

Freshers Are Also Welcome !!!

***** SURAT CANDIDATES ARE MORE PREFERRED *****

• Bachelor of Engineering or Masters Degree in Computer Science
• MEAN stack developer with
• Experience in software development, prototyping, functional analysis, integration, and testing.
• Experience with Javascript and RESTful technologies including building RESTful APIs
• In-depth understanding of the JavaScript programming languages especially Angular and node.js and the ability to peer review other engineer's code constructively
• Highly skilled at problem-solving, unit-testing, and debugging.
• Expert understanding of best practice engineering principles for building MEAN applications.
• In-depth knowledge of database systems and an understanding of data structures, data normalization, and query performance considerations. Particularly Non-Relational/NoSQL databases including MongoDB.
• Automated unit testing and CI experience
• Ability to effectively communicate technical concepts pictorially, orally or in writing.
• Docker experience desired
• Ability to learn business rules quickly by reading requirements, engaging in conversation, or reverse engineering.
• Expertise in source code control and versioning concepts.

About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!

Department: Customer Experience

Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities

•  Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
• Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
• Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
• To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

What are we looking for?

• Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
• Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
• Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
• Should have managed - Emails/Calls/Chat/Social Media queries.
• Ability to multi-task, and must have excellent communication skills.

Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ

• should have at least 5 years of hands-on experience in backend software development using Java.
• should have proven expertise in Spring Boot REST/Microservices.
• should have used design patterns like MVP, MVC or MVVM and should know when to use which.
• should have working experience with relational and NoSQL databases.
• should have multiple years of experience with cloud application design  and in one or more reputable cloud platform providers (e.g. AWS, GCP, Microsoft Azure … )
• should have professional experience working in an agile development environment.
• should have strong communication skills and like making decisions.
• should follow good software engineering principles such as TDD, writing modular, maintainable and clean code

• 4+ years of work experience
• Build intuition of the product as a whole
• Gather requirements from stakeholders, derive problem statements and plan design engagements. Also, proactively launch efforts to improve different aspects of the product
• Conduct research to understand real world practices and usage behaviours employing suitable methods and accessories
• Analyse findings, derive meaningful and actionable insights from research
• Create functions, features and formulate optimised task flows to solve business problems and cater to user needs in collaboration with other stakeholders
• Interpret the solution on to an interface using the principles of digital psychology, visual design and interaction design for web or/and mobile
• Present design propositions and solutions to stakeholders using wireframes, mock-ups or high fidelity prototypes, receive feedback, advocate for best practices and iterate based on feedback
• Decipher usage pattern with the help of analytics and iterate design to be more efficient
• Cultivate efficient frameworks and practices for the enrichment of the team and contribute for the improvement of design system

• Experienced and well versed in conducting different methods of research and usability testing
• Good knowledge and understanding of design principles, interaction design standards and UI patterns for web and mobile
• In depth understanding of the elements of a design system 
• Great aptitude for solving complex business problems

• Design specialisations - Illustration, motion design, graphic design, data visualisation, service design
• Domain specialisations - E-comm & B-B 
• Cross-functional skills - Technological