Cutshort logo
Workforce Management Solutions Co logo
Business Analyst
Workforce Management Solutions Co
Business Analyst
Workforce Management Solutions Co's logo

Business Analyst

at Workforce Management Solutions Co

Agency job
via Unnati
3 - 7 yrs
₹8L - ₹12L / yr
Pune
Skills
Business Analysis
Business Analyst
UML
Agile/Scrum
visio
BFSI analytics
lean six sigma
requirement gathering
user stories
Become part of a global AI / ML team looking for smart, motivated and dedicated professionals ready to exploit technological possibilities.
 
Our client is a Europe headquartered AI-Powered process automation pioneer, which is using its intelligent solutions to help organizations handle their documentation, email and chat processes. They have created digital employees or bots, which can be delegated to act as modules to quickly handle repetitive tasks and simplifying these functions. Such automation aims to improve work quality, customer satisfaction, employee productivity and eventually to reshape business goals and performance.

Based out of Norway, and presence in many countries, their solutions are being implemented in various industries ensuring efficient and smarter automation. Within 4 years of its existence, the company has seen 3 times revenue growth and over 100 employees building global and economical solutions and a diverse organisation well prepared for the future.
 
As a Business Analyst, you will be working with customers, understanding their business processes, and coming up with optimal solution design to automate their front office or back-office processes within BFSI domain.

 

 

 
What you will do:
  • Participating in pre-sales meetings to understand customer needs
  • Understanding customers process and suggesting effective solutions based on Product portfolio
  • Writing functional specifications (high level and detailed)
  • Overseeing and taking ownership of the implementation of Digital Employees
  • Identifying bottlenecks using various techniques for e.g. lean or design thinking and suggesting improvements/enhancements
  • Conducting workshops and training sessions for customers and partners
  • Understanding and propagating expectations between the client and the team effectively, and raise timely alarms if things are not going according to the plan
  • Advocating new technologies/strategies to all stake holders in the respective project/product
  • Assisting software personnel in handling project related work and other requirements
  • Working closely with other team members, project managers, and customer to ensure that all requirements are met and work as per specification

Desired Candidate Profile

 

What you need to have:
  • Excellent business understanding in BFSI domain
  • 2+ years of experience working as Business analyst (preferably in BFSI domain)  
  • Must have experience with modelling (UML or similar) 
  • Must have hands on experience with process flow tools like Visio
  • Must have Working experience in Agile methodologies   
  • Lean/Six sigma certification is a plus          
  • Should have understanding of project management techniques and computing systems   
  • Excellent communication skills
  • Proactive attitude and like to take initiative
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

MyOperator - VoiceTree Technologies
at MyOperator - VoiceTree Technologies
1 video
2 recruiters
Vijay Muthu
Posted by Vijay Muthu
Noida
2 - 5 yrs
₹7L - ₹10L / yr
Prompt engineering
Large Language Models (LLM)
Debugging
Integration
skill iconMachine Learning (ML)
+7 more

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement


Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.


Responsibilities


Requirement Discovery & Stakeholder Interaction

  • Join customer calls alongside Sales and Revenue teams.
  • Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
  • Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
  • Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

  • Convert discussions into clear, structured use case documents, including:
  • Problem statement & goals.
  • Current vs. proposed conversational flows.
  • Chatbot conversation logic, integrations, and dependencies.
  • Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.


Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."


Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.


Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.


What Success Looks Like

  • Customer bots go live quickly and show high containment + high task completion with low escalation.
  • You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
  • Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

  • 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
  • Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
  • Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
  • Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
  • Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

  • Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
  • Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
  • Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

  • High agency: you don’t wait for perfect specs—you create clarity and ship.
  • Customer empathy + engineering discipline.
  • Strong bias for iteration: deploy → learn → improve.
  • Calm under ambiguity (real customer environments are chaotic by default).


Read more
Cornertree
at Cornertree
1 recruiter
Deepesh Shrimal
Posted by Deepesh Shrimal
Bengaluru (Bangalore), Pune, Hyderabad, Noida, Gurugram, Bhubaneswar
4 - 12 yrs
₹10L - ₹40L / yr
Duck Creek
skill icon.NET
ASP.NET
skill iconC#
Property and casualty insurance
  1. Need Senior DC Billing Architect\Lead having 4-12 years of experience in PnC Domain & DC Billing.
  2. He must have worked on multiple DC Implementation projects and should have sound knowledge of Duck Creek Billing with good hands on experience.
  3. Must have good communication skills and should be able to drive\participate in technical discussions with Client technical team.
Read more
Appitsimple infotek Pvt. Ltd.
Remote only
2 - 4 yrs
₹3L - ₹4L / yr
Sales

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.

 

We are a growing team of 180+ professional experts coming from diverse backgrounds who have keen expertise in dealing with Digital Products. A flexible work environment, a high level of empowerment, involvement in the company's business decisions, leadership development through mentoring, skills development initiatives are the big takeaways at Appitsimple Infotek. 

URL: https://appitsimple.com/about

 

Check: SoftwareSuggest : https://www.softwaresuggest.com/

 

 

Established in 2014, SoftwareSuggest helps discover top Business Software & Service Providers. It just so happens to be the largest privately-held platform of its kind in India, and the fastest-growing one.

Here, at SoftwareSuggest, we list, review, compare and provide free consultations for business software and services. Our goal is to match your business needs with the right software.

 

Monthly traffic of over 300000 unique visitors

12794 software listed across 425 categories

 

357,551 businesses (and counting!) have used SoftwareSuggest to find the perfect software for their exact requirements.

 

 

Sales Development Representative Responsibilities:

 

  • Developing sales strategies to draw in potential buyers or to solicit new potential customers.
  • Initiating contact with potential customers through cold-calling or responding to inquiries generated from advertisements.
  • Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales.
  • Presenting product information to customers once you have identified their needs.
  • Moving solid leads through the marketing funnel, connecting them to a salesperson, and arranging in-person meetings, emails, or phone calls.
  • Following up with potential customers who expressed interest but did not purchase any goods or services.
  • Performing regular follow-up calls or emails and facilitating communication with existing customers to ensure their satisfaction and identify new potential needs.
  • Collaborating with sales executives to ensure the company's goals and targets are met.

 

 

Benefits

Permanent Work From Home

Five Days Working

Lucrative Incentives

 

 

 

Regards,

Kiran Guwalani

Read more
Crisp Analytics
at Crisp Analytics
8 recruiters
Seema Pahwa
Posted by Seema Pahwa
Mumbai
2 - 6 yrs
₹6L - ₹15L / yr
Big Data
Spark
skill iconScala
skill iconAmazon Web Services (AWS)
Apache Kafka

 

The Data Engineering team is one of the core technology teams of Lumiq.ai and is responsible for creating all the Data related products and platforms which scale for any amount of data, users, and processing. The team also interacts with our customers to work out solutions, create technical architectures and deliver the products and solutions.

If you are someone who is always pondering how to make things better, how technologies can interact, how various tools, technologies, and concepts can help a customer or how a customer can use our products, then Lumiq is the place of opportunities.

 

Who are you?

  • Enthusiast is your middle name. You know what’s new in Big Data technologies and how things are moving
  • Apache is your toolbox and you have been a contributor to open source projects or have discussed the problems with the community on several occasions
  • You use cloud for more than just provisioning a Virtual Machine
  • Vim is friendly to you and you know how to exit Nano
  • You check logs before screaming about an error
  • You are a solid engineer who writes modular code and commits in GIT
  • You are a doer who doesn’t say “no” without first understanding
  • You understand the value of documentation of your work
  • You are familiar with Machine Learning Ecosystem and how you can help your fellow Data Scientists to explore data and create production-ready ML pipelines

 

Eligibility

Experience

  • At least 2 years of Data Engineering Experience
  • Have interacted with Customers


Must Have Skills

  • Amazon Web Services (AWS) - EMR, Glue, S3, RDS, EC2, Lambda, SQS, SES
  • Apache Spark
  • Python
  • Scala
  • PostgreSQL
  • Git
  • Linux


Good to have Skills

  • Apache NiFi
  • Apache Kafka
  • Apache Hive
  • Docker
  • Amazon Certification

 

 

Read more
An Australia based renowned Co.
An Australia based renowned Co.
Agency job
via Datar Security Services Group by Srabanti Saha
Remote only
6 - 10 yrs
₹15L - ₹20L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconReact Native
RESTful APIs

Job description

The primary role of this position is to receive final product design from Figma and then create pixel perfect UI in React Native (iOS, Android & Web App). It is of highest priority that communication is clear and transparent. The successful candidate must have the ability to self-manage each task not requiring a large amount of detailed explanation to complete.

 

Responsibilities

  • Build pixel-perfect, buttery smooth UIs across both mobile platforms and Web App.
  • Leverage native APIs for deep integrations with both platforms and Web App.
  • Maintain code and write automated tests to ensure the product is of the highest quality.

 

Skills

  • Firm grasp of the JavaScript (and TypeScript) language and its nuances, including ES6+ syntax
  • Knowledge of (functional or object-oriented) programming
  • Ability to write well-documented, clean JavaScript code
  • Fluent at working with third-party dependencies and debugging dependency conflicts
  • Rock solid at working with third-party dependencies and debugging dependency conflicts
  • Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
  • Understanding of REST APIs, the document request model, and offline storage
  • GraphQL
  • BitRise, GutHub, BitBucket

 

Advantageous attributes 

Understanding of AWS environment, Node.js, and Microservices

Read more
Global Management Consulting Company
Global Management Consulting Company
Agency job
via Unnati by Samta Arora
Bengaluru (Bangalore), Mumbai, Gurugram
2 - 4 yrs
₹8L - ₹11L / yr
Learning & Development
Training and Development
Training & Development
Stakeholder management
Communication Skills
+1 more

Our client is one of the big 4 global management consultancy companies that focuses on achieving outcomes par excellence, by working alongside its clients, who are ambitious change makers across industries, as one team and thus redefining the industries.

 

They serve across industries such as financial services, aviation, energy and natural resources, aerospace and defense, automotive, technology, retail, health care, etc. They provide consultancy services in various categories including but not limited to, cost transformation, business strategy, customer experience, manufacturing, supply chain, mergers & acquisitions, leadership and talent etc.

As a Coordinator- L&D, you will be responsible for driving key learning interventions across levels.

What you will do:

  • Designing and executing the learning calendar
  • Working with external vendors for learning and engagement activities
  • Identifying appropriate facilitators for various interventions
  • Building strong connects with internal stakeholders for enhanced buy-in on programs
  • Co-creating relevant content with internal teams
  • Collating relevant feedback from various trainings
  • Independently managing and coordinating for learning events/boot camps

 

Desired Candidate Profile

What you need to have:

  • Graduate/Postgraduate with 2-4 years of relevant L&D experience in a diverse and multicultural work environment
  • Strong interpersonal, communication (written and verbal) and problem-solving skills
  • Excellent stakeholder management
  • Ability to work as an integral member of a diverse team
  • Strong organization skills
  • Ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment
  • Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint    

 

Read more
Antino Labs Private Limited
ATRAYEE MAITI
Posted by ATRAYEE MAITI
NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹3L - ₹5L / yr
Test Automation (QA)
Software Testing (QA)
JIRA
JIRA Agile
Agile/Scrum
Job Title/Designation:

IT Project Coordinator with QA Testing Experience (2+ Year)

Employment Type:

Full Time, Permanent

Job Description:

Prepare test cases based on the requirements. Co-ordinate with developers & Clients Apprise the QA Lead of the status on regular basis. Must be capable of paying attention to detail and adhering to project timelines


Candidate Profile:

Good Knowledge on Testing Handle testing of the assigned modules with lesser monitoring Good Team player, Good Communication skills, resolving day-to-day technical issues,


Experience: 1 to 3 years

Read more
VRLAB TECHNOLOGIES PVT LTD
Pavneet Singh
Posted by Pavneet Singh
Remote, Pune
1.5 - 3 yrs
₹3.5L - ₹4.5L / yr
skill iconReact.js
TypeScript
skill iconNextJs (Next.js)

We are looking for a React.js Developer to join our team! If you are interested in creating the best user experience and UI, you will love this job!

  • Plan, develop and implement user interface strategy
  • Work with designers and developers to develop modern, intuitive user interfaces for our web properties
  • Work on design, look, and feel of our web properties
  • Continuously improve the user experience
  • Research user preferences
  • Research new technologies and best practices
  • Work in a team environment with shared code; disciplined use of source code control and process documentation
  • Improve JS and CSS quality by conducting code analysis, and recommending changes in policies and procedures

 

  • 1+ year of experience with  ReactJS, Next.js
  • 1+ years of experience with SASS/LESS
  • 1+ years of experience with TypeScript
  • 1 years of experience with node
  • 1 years of experience with HTML
  • 1 years of experience with CSS
  • 1 years of experience with DOM
  • 1 years of experience with AJAX, AXIOS, etc
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Degree in Computer Science


Key Skills

Typescript, React, React.js, Javascript, Node

Read more
Frugal Labs Tech Solutions Pvt Ltd
Sreowshi Sinha
Posted by Sreowshi Sinha
Bengaluru (Bangalore)
0 - 2 yrs
₹2L - ₹14L / yr
Account Management
Sales Operations
Client Servicing
Office administration
Management Information System (MIS)
+3 more
We’re looking to hire an Account Coordinator who can provide day-to-day administrative support to our Account Executives and Account Representatives and ensure smooth sales procedures. Candidates applying for the role should be highly organized and must perform multiple tasks for different teams/clients at the same time. Any sort of experience with marketing campaigns and an understanding of what “excellent customer service” means is valued highly. Ideally, the candidate should be able to both administer daily sales activities and brainstorm innovative ideas to improve our client relationships. The Candidate should drive growth to our company by being an essential part of the Account Management team. • Prepare, file and retrieve sales-related documents. • Design and renew sales proposals. • Update internal databases with account information. • Coordinate meetings, calls and demos for the Account Management team. • Conduct research on prospective clients. • Collaborate with internal teams to ensure proper pre and post-sales service. • Communicate customer feedback to Marketing, Sales and Product Development teams. • Create detailed reports of campaign results. • Perform market and competitive research. • Help create promotional materials (e.g. presentations and videos). • Prepare MIS/Report for sales. • Interaction with Clients and Vendors. • Prepare Estimates, Quotes, Invoices using Software.
Read more
Konversations
at Konversations
1 recruiter
Vinit Singh
Posted by Vinit Singh
Mumbai
1 - 4 yrs
₹4L - ₹6L / yr
skill iconAngularJS (1.x)
skill iconLaravel
Algorithms
We are looking for a Full Stack Developer (with at least one year of experience) who is excited to innovate and conceptualise existing/new platforms for KiRa9 EduMedia. In addition to that, a web developer with a passion for coding, innovative design for web and app-based platforms is a must. The ideal candidate will not only improve his technical skills but also his business understanding while working with us. Our development team first understands the business challenge, then it comes up with creative solutions to overcome the challenge and only then does it go about executing the solution in an effective and measurable way. As a developer, you will be responsible for all aspects of development, right from initial conceptualisation, developing codes, testing the frameworks, and finally launching it. You will spend a significant portion of your time coding and documenting the specifications. You will be required to stay up-to-date with the emerging technologies and industry trends and contribute to the overall development of the platforms accordingly. Designation- Software Engineer Work Experience- 1+ Years Location- Vile Parle (Mumbai) Job Responsibilities - - Building our website from concept all the way to completion - Be responsible for maintaining, expanding, and scaling our site - You will be responsible for both front-end and back-end web development - Maintain the integrity of code and organisation for the same - Working know-how of integrations between desktop and mobile applications - Work with experienced team members to conduct root cause analysis of issues, review new and existing code - Identify ideas to improve system performance and impact availability - Resolve complex technical design issues Skills Required - - Proven working experience in web programming - Especially familiar with HTML, CSS, JavaScript, and PHP — and common frameworks (Laravel, Angular2+ preferred). - Full stack knowledge. Previous experience working in a LAMP, WAMP or MAMP environment. - Working knowledge of REST API and MVC framework - Understanding of Mongo and SQL database - Solid understanding of how web applications work including security, session management, and best development practices. - Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques. - Aggressive problem diagnosis and creative problem-solving skills Please get in touch with us if working a product end-to-end is what you are looking for.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos