Business Analyst

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Job location - Mahape

Executive & Administrative Support

1. Manage calendar, meetings, and appointments for the HOD

2. Prepare agendas, Minutes of Meetings (MOM), and action trackers

3. Draft official emails, letters, and internal communications

4. Coordinate inter-departmental follow-ups on behalf of the HOD

5. Maintain confidentiality of sensitive management and legal information

⚖️ Legal & Compliance Coordination

1. Assist in drafting, reviewing, and maintaining contracts, agreements, and MOUs

2. Coordinate with external legal counsel for notices, replies, and case updates

3. Maintain tracker for legal cases, notices, agreements, and compliance deadlines

4. Ensure timely circulation and execution of approved legal documents

5. Support HOD in compliance-related documentation and audits

📁 Documentation & Records Management

1. Maintain structured digital and physical filing of legal and commercial documents

2. Track contract validity, renewals, amendments, and approvals

3. Ensure version control and accurate naming of documents

4. Maintain dashboards and trackers for management review

5. Assist in preparing reports and presentations for senior management

👥 Stakeholder & Coordination Support

1. Liaise with HR, Finance, Operations, and Commercial teams for data and approvals

2. Coordinate with clients, vendors, and consultants as instructed by HOD

3. Support in portal uploads, statutory submissions, or client documentation

4. Escalate delays, risks, or non-compliance issues to HOD promptly

Job Description:

Required skills and qualifications

• 3+ years of experience as a Python Developer with a strong portfolio of projects.
• hands on exp in react.js
• Bachelor's degree in Computer Science, Software Engineering or a related field.
• In-depth understanding of the Python software development stacks, ecosystems, frameworks and tools such as Numpy, Scipy, Pandas, Dask, spaCy, NLTK, sci-kit-learn and PyTorch.
• Experience with front-end development using Angular.js HTML, CSS, and JavaScript.
• Familiarity with database technologies such as SQL and NoSQL.
• Excellent problem-solving ability with solid communication and collaboration skills.

Preferred skills and qualifications

• Experience with popular Python frameworks such as Django, Flask or Pyramid.
• Knowledge of data science and machine learning concepts and tools.
• A working understanding of cloud platforms such as AWS, Google Cloud or Azure.
• Contributions to open-source Python projects or active involvement in the Python community.

•  1-3 years of experience in application/web development
• Good experience in working with programming languages Golang.
• Good understanding of REST APIs and the web in general
• Working knowledge of AWS and Kubernetes is a plus
• Understand end user requirements, formulate use cases and come up with effective solutions

Greetings from Lead Rat,

Website: https://leadrat.com/

Lead Rat (SaaS) is a Parental Product of GharOffice company that we are working on a CRM tool, it is a revolution in the real estate business, where real estate meets intelligence and helps you grow your business. Lead Rat helps you manage your leads and property listings along with the option of creating tasks and tracking them. It also provides features such as Lead Generation, Integration with various sources such as Magic Bricks, 99Acres, and Housing.com, and the option of matching leads and properties.

We are Hiring a Business Development Manager please find the details below.

Location: Pune  

Job Type: Work from Office & Full-time

Experience: 2year -5years

Job Requirements:

• Responsible for making outbound calls and regular follow-up on leads assigned.
•  Build a strong relationship/Trust with customers by Understanding the customer.
•  Process the Revenue generation by following Cold calling and follow-ups frequently.
•  Strong to give Demos/Presentations to the clients online and convert them to potential clients.
•  Strong enough to give revenue to the company and able to deliver results on time.
•  Motivated enough to do marketing Research on different CRM applications/software as per the client’s requirements.
•  Requirements, Explain the product or service to potential customers and suggest the right products to the customers.
•  Handling customer queries and resolving the issues related to them.
•  He/she should have great communication and convincing skills and be able to reach targets.
•  He/She should be okay to give the physical demos if necessary or if requested by the client in rare cases.

Requirements and Skills:

• Experience in using CRM.
• B2B experience is a plus
• Target driven
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and communication skills.

Job responsibilities: 

• Manage all accounting transactions
• Prepare budget forecasts
• Publish financial statements in time
• Handle monthly, quarterly, and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes and prepare tax returns
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Audit financial transactions and documents
• Reinforce financial data confidentiality and conduct database backups when necessary
• Comply with financial policies and regulations