Customer support executive

Role Overview for CRM Manager:

We are looking for an experienced and data-driven CRM Manager to lead the end-to-end customer lifecycle strategy and execution. You will drive user retention, engagement, and monetization through scalable CRM initiatives across key verticals such as Puja, Chadhawa, and Astro. This role requires a strategic thinker with a hands-on attitude, strong analytical skills, and proven experience in managing CRM programs across channels and segments.

What will you do?

• Lead the CRM Lifecycle Strategy: Design and execute end-to-end CRM journeys — from onboarding to reactivation — across verticals like Puja, Chadhawa, and Astro.
• Build for Bharat Users: Craft communication that resonates with culturally rooted users across Tier 2/3+ cities, with language, tone, and timing that match local behavior and beliefs.
• Own CRM Channel Performance: Drive key metrics such as user activation, engagement, retention, and repeat usage across Push, SMS, WhatsApp, and Email.
• Manage & Scale a CRM Team: Mentor a small team of executives or specialists, setting up strong processes, review cycles, and a data-backed experimentation culture.
• Work Cross-Functionally: Collaborate with content, product, design, and tech to align CRM campaigns with product features, user intent, and festival or astrology calendars.
• Create Scalable Systems: Build dashboards, automate reports, and implement frameworks to track and scale CRM impact month-on-month.

Who You Are?

• 4–7 years of experience in CRM, lifecycle, or retention marketing, preferably in consumer apps
• Deep understanding of Indian users, especially from Tier 2/3+ cities — their behavior, language, and cultural context
• Strong grasp of CRM tools like WebEngage, MoEngage, Clevertap, or Braze
• Analytical mindset — comfortable with data, cohorts, funnel metrics, and A/B testing
• Creative communicator — able to craft messages that resonate emotionally and drive action
• Hands-on executor who can also think strategically and build scalable systems
• People manager with experience mentoring or managing a small team
• Cross-functional collaborator — works well with product, content, design, and tech
• Bias for action — thrives in fast-paced, high-ownership environments

Why AppsForBharat?

We’re not just another startup. We’re a movement. Here’s why you’ll love being a part of it:

● Competitive compensation and performance-based incentives.

● Ambitious work environment with opportunities for professional growth.

● Access to a vibrant network of professionals passionate about spirituality and technology. ● Health & Wellness Benefits to ensure your and your family’s well-being.

● A Serene, Pet-Friendly & Peaceful Office located in the heart of HSR Layout

About position: We seek a Content Writer to join our editorial team. As a part of our team, a content writer will be working towards enhancing our website and often be in charge of conducting subject research and developing style manuals for our needs and requirements that helps drive conversions based on the organization’s goals.

Work Hours: Full Time (10:00 AM to 06:00 PM IST).

Experience required:  0-1 years experience required.

Responsibilities:

• Prepare well-structured drafts using Content Management Systems for cut-off, placement, and course of universities.
• Ensure all-around consistency (style, fonts, and images). Update website content as needed and conduct research on any given topic when required.
• Curate content with reference to punctuation, sentence formation, grammar, and content research. 
• Write and research about different colleges and universities.
• Share daily updates with the team leader and complete the targets on time.
• Proofread, edit, and curate content of colleges and universities, etc.           

Requirements:

• A bachelor's degree in journalism, communication, marketing or a related field.
• A portfolio of published or unpublished work that demonstrates your writing abilities and style.
• Proficiency in English grammar, spelling and punctuation.
• Familiarity with SEO principles and best practices.
• Knowledge of content management systems and tools, such as WordPress, Google Docs, etc.
• Ability to research and verify information from credible sources.
• Creativity and originality in generating ideas and content.
• Attention to detail and quality assurance.
• Adaptability and flexibility in working on different projects and topics

We're looking for a Data Entry Executive who is down to earth and is willing to learn. In this role, most of your time is likely to be spent on data entry related tasks.

Responsibilities

->Collecting and managing data.

-> Maintaining documents and sheets, updating changes.

->Maintaining bills and expense invoices

->Data entry tasks

Qualifications

-> Candidates must have good computer knowledge and typing skills.

-> Web browsing and data collection from the internet

Skills Required:

- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

Intellectual Skills:

• Excellent communication skills and up-to-the-mark language proficiency.
• Sharp listening, analytical, synthesizing and problem-solving skills.
• Ability to remain professional, confident and patient at all times.
• Quick learner and effective coordinator. 

Technical Competency: 

• Significant PHP knowledge, including experience building/customizing object-oriented web-application in PHP.
• Past working exposure with Zend Framework, Cake PHP, Laravel, Symfony OR any other MVC focused PHP web application framework that consists set of reusable PHP components/libraries.
• Good experience interacting with MySQL database systems through an abstraction layer in addition to the ability to write raw SQL statements.
• Basic knowledge with client-side scripting and familiarity with JavaScript libraries and frontend development approaches.

Key Responsibility Areas: 

• Codebase development & various frontend/backend feature enhancements for applications
• Managing development processes, version control, build/deployment release planner and other technical documentation/working notes
• Prioritize and proactively manage the work-task/tickets that come through any queue or roadblocks
• Proactively communicate issues or delays to the leads
• Understand and effectively communicate various status updates, progress and decisions with clienteles’ team
• Ongoing reporting on project activities and ensuring timely completion of projects/assignments

This role is for the IT Recruiter of the company and you'll be reporting to the Senior Manager of Business Operations.

As an IT recruiter you will be working to;

1. Identify and screen the best of available talents at the shortest possible time with a focus on quality

2. Maintain and develop the pipeline of eligible candidates for future open positions

3. Develop proactive sourcing strategies to engage and increase the number of qualified applicants in the database for active and passive talent.

4. Qualify or reject candidates based on introductory calls via phone and emails

Job qualifications and requirements - A degree in Software Engineering, Computer Science is highly preferred.

1. A passion for solving problems and providing workable solutions
2. Knowledge of software terms, technology stacks, and software roles
3. Strong analytical and reasoning skills with an ability to visualize processes and outcomes
4. Outstanding all-round communication skills and ability to work collaboratively

LrnEd Technologies is a product-based company doing business as (DBA) Outdefine (www.outdefine.com). We help top software engineers work remotely for top US startups. Outdefine is founded and backed by engineers from Facebook, Google, Stanford, OnDeck, and StartX. Join our world-class team and work to reinvent the way we transform the future of work.