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Customer Support Executive
Customer Support Executive
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Customer Support Executive

Keshav Senthil's profile picture
Posted by Keshav Senthil
0 - 2 yrs
₹2.4L - ₹3L / yr
Hyderabad
Skills
Communication Skills
Telecommunications
Customer Relationship Management (CRM)

About the Role

We are seeking a proactive Customer Support Executive to join Zeromoblt in Hyderabad. You will be the first point of contact for parents, school coordinators, and other stakeholders using our student mobility platform, ensuring every commute is safe, smooth, and hassle‑free. This full-time role offers a competitive annual CTC of INR 2.4–3 LPA and includes a 42-day apprenticeship/probation period with a stipend of INR 15,000 for that period, based on an onsite schedule, before transitioning to a hybrid work model.



Responsibilities

  • Answer inbound calls, WhatsApp messages, and emails from parents and school coordinators, addressing queries about trip schedules, student status, and service features.
  • Deliver clear, courteous, and timely resolutions to customer issues, escalating complex cases to the appropriate internal teams when necessary.
  • Liaise closely with operations and transport teams to track, prioritize, and resolve escalated incidents, ensuring minimal disruption to student commutes.
  • Accurately log every interaction, issue, and resolution in the CRM system, maintaining up‑to‑date records for reporting and analysis.
  • Guide users through the app/portal functionalities, including live tracking, schedule modifications, and frequently asked questions, fostering self‑service adoption.
  • Proactively monitor open tickets, follow up with customers, and drive each case to closure while measuring satisfaction metrics.
  • Compile and share recurring customer feedback with product and operations teams, contributing to continuous service improvement.
  • Conduct periodic outreach (via calls or messages) to verify satisfaction levels and pre‑empt potential concerns.


Requirements

  • Minimum 0-2 years of experience in a customer‑facing role.
  • Excellent verbal and written communication skills in English;
  • Proficiency in regional languages (Telugu/Hindi) is needed.
  • Demonstrated ability to handle high‑volume inbound communications across phone, WhatsApp, and email while maintaining composure and empathy.
  • Strong problem‑solving aptitude with a track record of turning ambiguous issues into clear, actionable solutions.
  • Proficiency with CRM or ticketing tools (e.g., Freshdesk, Zoho Desk) and basic computer literacy (MS Office, Google Workspace).
  • Familiarity with mobile app navigation and the ability to quickly learn new software platforms.
  • High attention to detail for accurate data entry and documentation of customer interactions.


Interested ones can apply via https://loopx.redstring.co.in/zero-zeromoblt/job/69e7683ee66bbff6edefc5a6


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About Redtring

Founded :
2025
Type :
Product
Size :
0-20
Stage :
Raised funding

About

N/A

Company social profiles

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