Graphic Design Intern

Dear Candidate

Looking for Telecom Advance Support Engineer (PSO)

If this opportunity hits you Kindly revert.

Job Description:

3+ years’ experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. 

■ BE/ B.Sc. in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).

■ Telecom Knowledge (IMS, 4G) - Mandatory.

■ Linux OS, SQL knowledge – Mandatory. Vertica DB, scripting - a plus.

■ Open stack / Cloud based infrastructure (OpenStack/Kubernetes), knowledge is a plus

■ Be available to work off business hours to address critical matters/situations based on Radcom’s on-call support model

■ Willing to work in evening and night shifts and Weekend.

■ Fluent English – Mandatory

■ Valid passport 

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■ Based in RADCOM India offices, Delhi, India. 

■ Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.

■ Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)

■ Having very good customer interaction interface and able to drive customer calls independently.

■ Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.

■ Working closely with the management on customer updates and future plan

■ Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration

■ Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.

■ If required: travel to on-site support outside India, training, installation, and configuration, etc

Thanks & Regards

Shreya Tiwari

Technical Recruiter - HR

RADCOM

1. Good understanding of AJAX and JavaScript
2. Experience with RESTful services
3. Experience in building user interfaces with JavaScript frameworks like Angular
4. Skilled with common front-end technologies such as HTML, CSS, JS
5. Strong understanding of JavaScript concepts like Promises and asynchronous programming
6. Ability to decompose a problem into clear software and UX design actions.
7. Understands how to optimize the delivery of code and assets (e.g., images, fonts) to a browser or device (e.g., lazy loading assets, using CDNs, caching, compression, etc.)
8. Experience in working with jasmine, karma, and Angular TestBed
9. Experience in working in agile environments
10. Able to maintain versioning for the source code using Git

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Hello,

Greetings for the day !!!

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

Position: Customer Support L1

Employment Mode: Contract to hire (Full time opportunity)

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri

Roles and Responsibilities:

1.Build high-performance applications by writing testable, reusable, and efficient code.
2. Strong knowledge in Nodejs, Javascript & Typescript

3.Develop and maintain all server-side components.

4.Develop high-performance and scalable APIs to serve clients.

5.Collaborate with front-end developers on the integration of well written APIs.

6.Implement effective security protocols, data protection measures, and storage solutions.

7.Investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions.

8.Develop and manage well-functioning databases and applications

9.Run diagnostic tests, repairing defects, and provide technical support.

10.Be our NodeJS champion by keeping an eye out for emerging technologies and recommending improvements.

11. You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals.

12. Design back end services for various business processes

13. You will assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements.

14. Design server side architecture

Role and Responsibility – Inside Sales Executive

• Act as relationship manager for the Paid customers of NoBroker.

• Build sustainable relationships and trust with customer accounts through open and

interactive communication.

• Identify and assess customers’ needs.

• Service customer in finding the right tenant / house as per the requirement of customer.

• Dial outbound and attend inbound calls of customer and leads.

• Use internal tools and methods to provide best possible service to the customer.

• Negotiate with leads on behalf of customer.

• Keep customer up-to date on the progress of his account.

• Follow communication procedures, guidelines and policies.

• Go extra mile to provide excellent customer service.

Greetings From Petpooja !!

It was a pleasure talking to you, as mentioned we are hiring for a UI UX Designer.

Please refer to the mentioned details regarding the company and the job description -

About us - Petpooja (About Us | Petpooja)

Petpooja is a comprehensive restaurant management platform to manage all aspects of your business. We take care of billing, inventory management, payments and other core aspects as well as integrations with online ordering, loyalty providers, delivery services and many other third-party services so that you have a seamless experience.

Roles and Responsibilities

• Plan and implement new designs
• Optimize existing user interface designs
• Test for intuitive and experience
• Communicate with clients to understand their business goals and objectives
• Develop technical and business requirements and always strive to deliver intuitive
• and user-centred solutions
• Combine creativity with an awareness of the design elements
• Create prototypes for new product ideas
• Test new ideas before implementing
• Conduct an ongoing user research
• Contributes to team effort by accomplishing related results as needed.
• Ability to discuss and explain design options
• Detail-oriented
• Critical thinker

Key Skills

• Adobe Photoshop, Adobe XD, Sketch, Invision Studio, Axure, Figma, Balasamiq

Qualifications

• Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study
• 2+ years of experience in design
• Proficient in visual design and wireframing tools

• We need people with Test complete + Python.
• It's well and good to have Test Complete knowledge but Python knowledge is mandatory.
• C# is good to have too.

Job Description: Project Manager

Internal Role: Delivery Manager     

Type: Full time

Location: Bangalore  

Internal Role: Delivery Manager

About Dataweave:      

About Us         

DataWeave provides “Competitive Intelligence as a Service” to Retailers and Consumer brands helping them optimize their offerings through effective pricing, assortment and promotional recommendations.

It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest data problems that there are. We are in the business of making sense of messy public data on the Web. At serious scale!

Read more on http://dataweave.com/about/become-dataweaver">Become a DataWeaver

Job Description:

• Develop a detailed project plan (Ensuring resource availability and allocation) to track progress
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure that all projects are delivered on-time, within scope and within budget
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Use appropriate verification techniques to manage risks, changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Establish and maintain relationships with Clients, internal stakeholders, third parties / vendors
• Create and maintain comprehensive project documentation

• Definition of service level agreements (SLA) in relation to services, ensuring the SLA’s are achieved; data sanity and hygiene & client expectations are exceeded
• Effectively monitor, control and support delivery, ensuring standard operating procedures and methodologies are followed
• Create KPIs for monitoring and review and publish health stats on a recurring basis

Key Skills / Knowledge required:

• Proven ability to switch context, manage multiple short projects
• Relevant experience of 3-5 years and overall experience of 8+ yrs
• Exposure to Analytics delivery process, ability to troubleshoot using insights within the data
• Basic Database query skills, with knowledge of Web-crawling concepts is preferred
• Excellent communication skills
• Team management and ability to deliver while working with cross functional teams
• Exposure to Agile Development (Scrum / Kanban) methodology is a plus