Biometric Software Support Engineer/Access control engineer

Role Description

This is a full-time on-site role located in Bengaluru for a Warehouse & Dispatch Executive specializing in D2C Operations. Responsibilities include overseeing daily warehouse operations, managing dispatch and logistics, coordinating with internal and external stakeholders, ensuring accurate and timely deliveries, and maintaining compliance with operational standards. The role also requires efficient handling of customer queries related to deliveries, ensuring prompt resolution to maintain a high level of customer satisfaction.

Qualifications

• Proficiency in Dispatching and understanding logistics processes
• Strong Customer Service and Customer Satisfaction skills
• Excellent Communication and Phone Etiquette skills
• Organizational and time-management skills for managing operations efficiently
• Ability to work collaboratively with teams and external partners
• Prior experience in warehousing or dispatch operations is preferred but not mandatory
• Basic understanding of inventory management systems is a plus

Key Responsibilities

• Maintain accurate inventory records and stock levels
• Pick, pack, and dispatch daily orders
• Process and schedule orders via Shopify and Shiprocket
• Coordinate with courier partners for pickups and deliveries
• Track shipments and resolve delivery issues
• Manage returns and ensure proper inventory reconciliation
• Maintain warehouse organization and hygiene

Requirements

• 1–2 years experience in D2C / e-commerce operations
• Hands-on experience with Shopify and Shiprocket
• Basic understanding of inventory management
• Detail-oriented and reliable
• Comfortable with daily in-office work

Key Responsibilities

• Data Modeling & UI: Extend MDG Data Models (MARA/MARC/MARD), configure UI/FPM (Floorplan Manager) feeder classes, and develop custom entities/attributes.
• Rule Engine & Logic: Program complex validation/derivation logic in BRF+ and custom BAdIs (USMD_RULE_SERVICE, USMD_ACC_CHECK).
• Workflow Technicals: Customize and debug Rule-Based Workflows (RBWF) and change request (CR) step configurations.
• Data Replication: Configure and troubleshoot DRF+ (Data Replication Framework), Key/Value Mapping, ALE/IDocs, and OData/SOA web services.
• Integrations & Mass Maintenance: Handle technical integration with external systems (PLM/Catalogues) and manage technical configurations for SAP CMP (Consolidation & Mass Processing).

Must-Have Technical Skills

• 6+ years of hands-on SAP MDG Backend Technical Development (MDG-M specific).
• Strong expertise in BRF+, Data Modeling, FPM / Web Dynpro ABAP, and DRF+.
• Deep knowledge of Core ABAP / OO-ABAP, BAdIs, Enhancement Framework, and ALE/IDocs.
• Hands-on experience with S/4HANA ABAP, CDS Views, AMDP, and OData Services.

Specific Responsibilities

• Minimum of 2 years Experience in Google Big Query and Google Cloud Platform.
• Design and develop the ETL framework using BigQuery
• Expertise in Big Query concepts like Nested Queries, Clustering, Partitioning, etc.
• Working Experience of Clickstream database, Google Analytics/ Adobe Analytics.
• Should be able to automate the data load from Big Query using APIs or scripting language.
• Good experience in Advanced SQL concepts.
• Good experience with Adobe launch Web, Mobile & e-commerce tag implementation.
• Identify complex fuzzy problems, break them down in smaller parts, and implement creative, data-driven solutions
• Responsible for defining, analyzing, and communicating key metrics and business trends to the management teams
• Identify opportunities to improve conversion & user experience through data. Influence product & feature roadmaps.
• Must have a passion for data quality and be constantly looking to improve the system. Drive data-driven decision making through the stakeholders & drive Change Management
• Understand requirements to translate business problems & technical problems into analytics problems.
• Effective storyboarding and presentation of the solution to the client and leadership.
• Client engagement & management
• Ability to interface effectively with multiple levels of management and functional disciplines.
• Assist in developing/coaching individuals technically as well as on soft skills during the project and as part of Client Project’s training program.

• 2 to 3 years of working experience in Google Big Query & Google Cloud Platform
• Relevant experience in Consumer Tech/CPG/Retail industries
• Bachelor’s in engineering, Computer Science, Math, Statistics or related discipline
• Strong problem solving and web analytical skills. Acute attention to detail.
• Experience in analyzing large, complex, multi-dimensional data sets.
• Experience in one or more roles in an online eCommerce or online support environment.

• Expertise in Google Big Query & Google Cloud Platform
• Experience in Advanced SQL, Scripting language (Python/R)
• Hands-on experience in BI tools (Tableau, Power BI)
• Working Experience & understanding of Adobe Analytics or Google Analytics
• Experience in creating and debugging website & app tracking (Omnibus, Dataslayer, GA debugger, etc.)
• Excellent analytical thinking, analysis, and problem-solving skills.
• Knowledge of other GCP services is a plus

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

Female candidates Only

Location - Bangalore

Experience - 10+ Years

5 Days Working(Hybrid)

• Strong experience in MEAN stack technologies
• This role will primarily be leading/mentoring Application Development, Database, and Testing teams

 Brief Job description

In order to successfully create world-class pricing products you will need to bring rock-solid back-end skills, micro-service architecture experience and a passion for leading high-performing Agile developer teams.

What you will do

….

Basic Qualifications

• 8+ years of experience as a software developer with a clear history of technical excellence, depth and leadership
• At least 5+ years of experience in managing software development with a strong track record of on-time delivery for large, cross-functional projects
• Experience with hiring, attracting, motivating, coaching, retaining and developing engineers and their leaders.
• Experience with scalable API development and REST services
• Excellent communication, adaptability and collaboration skills
• Bachelor’s degree in Engineering, Computer Science or related field

What You Can Do To Stand Out

• Experience with modern development technologies/languages and cloud-native development
• Proficiency with SQL, data processing and supporting architectural patterns
• Background in Containers (Docker, Kubernetes, Mesos, etc.)
• Automated test, build deployment tools, continuous integration

We are looking for candidate who can :-

1. Deal with our new and existing clients on daily basis to mantain relations

2. You willbe closing working with marketing team and help them to build best stratergies as per output.

3. knowing google sheets is an add on 

Experience: Minimum 5 Year

Location: Mumbai, Andheri East

Notice period : Immediate or 15days

Job Description:

• Candidates must have minimum 4 years hands on exp in MVC
• Candidates must have minimum 2 years hands on exp in Asp.net Core or MVC Core
• Knowledge of Jquery or Angular 
• Good experience in SQL Server or My SQL
• Should be good team player
• Candidate must have exp in handling team.

• Mandatory 5+ years hands-on experience on core Javascript, NodeJs and REST services.
• Familiarity with typescript, advanced javascript ecosystem and MVC architecture.
• Highly experienced in RDBMS (MySQL/Postgres).
• Experience with Tools like Hadoop, GraphQL etc.
• Oriented towards automating and scalable solution approaches.
• Strong technical development experience on effectively writing code, code reviews, best practices code refactoring.
• Experience with various source control tools like GIT, Jenkins CI/CD and Maven.
• Strong experience with containers and container management platforms (Dockers, Kubernetes, etc.).
• Experience working in software development with one or more of the following programming languages; Java, C/C++, C#, Python, JavaScript, and/or Go.
• Experience in Agile development lifecycle methodology.
• Proven problem solving and analytical skills.