MSD365 Solution Architect

Blackwatertech

MSD365 Solution Architect

MSD365 Solution Architect at Blackwatertech · Remote only · 3 - 5 years · ₹10L - ₹12L / yr · Remote only · Posted 3 Mar 2023

MSD365 Solution Architect

at Blackwatertech

Agency job

via KTiwa Services

3 - 5 yrs

₹10L - ₹12L / yr

Remote only

Skills

Microsoft Dynamics

Microsoft Dynamics CRM

Microsoft Dynamics 365

Solution architecture

MS D365 Solution Architect

Must have at least one Microsoft certification relating to D365

Minimum 3-5 Years’ experience

Job Description

As a Part of a Collaborative and Entrepreneurial Team, You Will:

 Act as the primary Dynamics and power platform Subject Matter Expert on client

engagements

 Interact with clients to understand business requirements.

 Demonstrate MSCRM solution capabilities to the client.

 Conduct business process analysis and create Fit/Gap report.

 Create Solution design to address client business, interface, and performance

requirements.

 Advise on complex MS Dynamics CRM business cases and propose comprehensive

solutions based on MS CRM, 3rd parties and customizations.

 Create functional requirement and functional design for customizations.

 Create estimates for implementation tasks.

 Learn our client's business, their organization, systems, challenges, and goals.

 Craft the technical vision by mapping requirements to technical capabilities.

 Build prototypes and proofs of concept (POC) to validate technical and

solution decisions.

 Lead client facing and internal training (technology training and/or application specific

training)

 Contribute to continuously improving IP and demoware through creating reusable

templates, sharing of knowledge, and building reusable demos.

 Be an innovator who can create new solutions using out-of-the-box thinking.

 Assist sales and presales teams to prepare proposals, participate on client presentations

and support business development and the sale of professional services when

necessary.

 Estimate and design staffing for proposed solutions.

Your Technical & Non-Technical Experience Includes:

 3-5 years overall MS Dynamics 365 experience

 Experience as an MS Dynamics CRM solution architect in a client-facing role for MS

Dynamics top tier or similar consulting organization is highly desirable.

 Hands-on experience in designing, configuring, or administering MS Dynamics CRM

required.

 Proven experience and knowledge on power automate.

 Proven experience on customising and configuring Microsoft Dynamics 365 CRM

 Proven experience on implementing C# plugins and java scripts.

 Proven experience on creating Microsoft flows.

 Hands on experience in using XRM toolbox.

 Proven experience in integrating websites or any landing pages to dynamics 365

 Expert level – D365 Field Service and sales strongly desired

 Knowledge of Remote Assist/Guides or other similar Mixed Reality applications

is beneficial.

 Understanding of IoT/Connected Field Service

 Experience of implementing integrated Dynamics 365 solutions

o Document Core Pack

o Dynamics Portals

 Knowledge of how and when to use plugins, workflow, and JavaScript assemblies.

 Modern Workplace (SharePoint / Teams) experience would be ideal.

 Proven track record operating as a player– accountable for driving specific deals.

 Superior communication and personal leadership skills in a high growth environment

Must haves:

1. He should have dynamics 365 certifications. Look for profiles who has as many certifications

as possible.

2. Knowledge on dynamics 365 sales, marketing, field service, portals.

3. Knowledge on customisation and configuration of CRM

4. Able to design, develop and deploy CRM solutions.

5. Knowledge on plugins. JavaScript development and CRM integrations

6. Knowledge on power platform and power automate.

7. Should give update on new releases pro-actively

8. Should have experience in facing the clients.

9. Create Solution design to address client business, interface, and performance requirements

MS D365 Solution Architect

Must have at least one Microsoft certification relating to D365

Minimum 3-5 Years’ experience

Job Description

As a Part of a Collaborative and Entrepreneurial Team, You Will:

 Act as the primary Dynamics and power platform Subject Matter Expert on client

engagements

 Interact with clients to understand business requirements.

 Demonstrate MSCRM solution capabilities to the client.

 Conduct business process analysis and create Fit/Gap report.

 Create Solution design to address client business, interface, and performance

requirements.

 Advise on complex MS Dynamics CRM business cases and propose comprehensive

solutions based on MS CRM, 3rd parties and customizations.

 Create functional requirement and functional design for customizations.

 Create estimates for implementation tasks.

 Learn our client's business, their organization, systems, challenges, and goals.

 Craft the technical vision by mapping requirements to technical capabilities.

 Build prototypes and proofs of concept (POC) to validate technical and

solution decisions.

 Lead client facing and internal training (technology training and/or application specific

training)

 Contribute to continuously improving IP and demoware through creating reusable

templates, sharing of knowledge, and building reusable demos.

 Be an innovator who can create new solutions using out-of-the-box thinking.

 Assist sales and presales teams to prepare proposals, participate on client presentations

and support business development and the sale of professional services when

necessary.

 Estimate and design staffing for proposed solutions.

Your Technical & Non-Technical Experience Includes:

 3-5 years overall MS Dynamics 365 experience

 Experience as an MS Dynamics CRM solution architect in a client-facing role for MS

Dynamics top tier or similar consulting organization is highly desirable.

 Hands-on experience in designing, configuring, or administering MS Dynamics CRM

required.

 Proven experience and knowledge on power automate.

 Proven experience on customising and configuring Microsoft Dynamics 365 CRM

 Proven experience on implementing C# plugins and java scripts.

 Proven experience on creating Microsoft flows.

 Hands on experience in using XRM toolbox.

 Proven experience in integrating websites or any landing pages to dynamics 365

 Expert level – D365 Field Service and sales strongly desired

 Knowledge of Remote Assist/Guides or other similar Mixed Reality applications

is beneficial.

 Understanding of IoT/Connected Field Service

 Experience of implementing integrated Dynamics 365 solutions

o Document Core Pack

o Dynamics Portals

 Knowledge of how and when to use plugins, workflow, and JavaScript assemblies.

 Modern Workplace (SharePoint / Teams) experience would be ideal.

 Proven track record operating as a player– accountable for driving specific deals.

 Superior communication and personal leadership skills in a high growth environment

Must haves:

1. He should have dynamics 365 certifications. Look for profiles who has as many certifications

as possible.

2. Knowledge on dynamics 365 sales, marketing, field service, portals.

3. Knowledge on customisation and configuration of CRM

4. Able to design, develop and deploy CRM solutions.

5. Knowledge on plugins. JavaScript development and CRM integrations

6. Knowledge on power platform and power automate.

7. Should give update on new releases pro-actively

8. Should have experience in facing the clients.

9. Create Solution design to address client business, interface, and performance requirements

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Proven expertise with Dynamics 365 functional area, documentations, design, development, end-to-end implementations and solutions.

Technical know-how:

Strong understanding of Dynamics 365 Customer Service and Field Service modules, including case management, SLAs, entitlements, work orders, and scheduling
Hands-on experience with Microsoft Dataverse, including entity design, relationships, forms, views, business rules, and security model
Working knowledge of Model-Driven App development and customization
Ability to implement light customizations using C#, .NET plugins, custom workflows, Web APIs, JavaScript/TypeScript
Experience with Power Platform tools including Power Automate and basic exposure to Power Pages (portal configuration and customization)
Good understanding of integration concepts, including REST/SOAP APIs and experience integrating D365 with external systems (preferably SAP)
Experience with Azure DevOps for managing user stories, test cases, backlog, and release tracking
Understanding of software development lifecycle (SDLC), Agile methodology, and UAT processes
Knowledge of documentation standards including FSD, SDD, use cases, and business process mapping
Good understanding of security concepts including role-based access, data security, and portal authentication mechanisms

Soft Skills:

Good team player skills to be able to work within a global team with shared global responsibilities
Strong service orientation
Solution-oriented and structured way of working
Friendly, communicative and team-oriented player
Business fluent English skills, spoken and written
Intercultural competence

Tasks & Responsibilities:

Bridge the gap between business requirements and technical delivery across D365 Customer Service and Field Service
Contribute to functional workshops, requirement gathering sessions, and solution design discussions with business stakeholders
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Configure D365 modules and implement light customizations — plugins, custom APIs, JS/TS, and Power Automate flows
Design end-to-end solutions covering data model, SLAs, entitlements, and integrations
Support UAT, produce functional specification document, and ensure solutions align with Microsoft best practices
Training delivery and end-user adoption support post go-live
Understanding of Model-Driven App design including entities, forms, views, dashboards, security roles etc.
Strong client relationships to engage business and technical audiences equally
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At least 6 to 8 years of relevant experience in Dynamics 365, Field Service, Power Pages.
Proven expertise with Dynamics 365 functional area, documentations, design, development, end-to-end implementations and solutions.

Technical know-how:

Strong understanding of Dynamics 365 Customer Service and Field Service modules, including case management, SLAs, entitlements, work orders, and scheduling
Hands-on experience with Microsoft Dataverse, including entity design, relationships, forms, views, business rules, and security model
Working knowledge of Model-Driven App development and customization
Ability to implement light customizations using C#, .NET plugins, custom workflows, Web APIs, JavaScript/TypeScript
Experience with Power Platform tools including Power Automate and basic exposure to Power Pages (portal configuration and customization)
Good understanding of integration concepts, including REST/SOAP APIs and experience integrating D365 with external systems (preferably SAP)
Experience with Azure DevOps for managing user stories, test cases, backlog, and release tracking
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Good understanding of security concepts including role-based access, data security, and portal authentication mechanisms

Soft Skills:

Good team player skills to be able to work within a global team with shared global responsibilities
Strong service orientation
Solution-oriented and structured way of working
Friendly, communicative and team-oriented player
Business fluent English skills, spoken and written
Intercultural competence

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