Sales Executive

Job Title: Customer Success Manager

Location: Navi Mumbai

Employment Type: Full-time, On-site

Offered Salary: 3-8 LPA

Buildesk is seeking a driven Customer Success Manager to join our team. This role is pivotal in ensuring client success with our Sales & Payment Management solution for the real estate industry, fostering long-term partnerships, and driving product adoption and revenue growth.

Key Responsibilities:

• Develop and nurture strong, trust-based relationships with Buildesk clients.
• Lead end-to-end implementation, customization, and configuration of CRM and ERP solutions.
• Provide expert training, support, and troubleshooting for clients and internal teams.
• Proactively monitor customer health metrics to mitigate churn and ensure high satisfaction.
• Identify and execute upsell/cross-sell opportunities to contribute to revenue growth.
• Collaborate with sales and onboarding teams for seamless client transitions.
• Tactfully resolve client inquiries and provide ongoing post-sales support.
• Conduct market research and articulate Buildesk's value proposition.
• Execute outbound communication strategies for lead nurturing and relationship management.

Requirements:

• Proven experience in Customer Success, Account Management, or a related role, ideally within software/technology.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities, including experience monitoring customer health metrics.
• Proficiency in CRM and ERP systems.
• Verifiable track record of increasing customer satisfaction, retention, and revenue.

What You'll do:

• 4+ years of experience building scalable backends using Nodejs
• In-depth knowledge of any framework of Nodejs (i.e. Express, Hapi, Koa.js)
• Hands on experience with developing REST APIs using Node.js and any of the above framework
• Should have experience with Socket.IO
• Familiar with oauth integration Social Networking API (Facebook, Twitter, Linked In, Google+)
• Good understanding of standard authentication systems such as OAuth2 and JWT
• Knowledge of server-side templating (e.g. Jade, Handlebars.js, etc.)
• Should have understanding of model, caching, async mechanisms
• Hands-on experience with implementing Role based User authentication and authorization system
• Understanding of caching, database interactions, middlewares
• Able to engineer the best performing solutions and always keeping scalability in mind

What makes you a great fit:

• Strong problem solving skills
• Knowledge of data structures and algorithms
• Hungry for more responsibility and knowledge
• Passion for building robust systems that are engineered to handle failure scenarios, an undying love and attitude for maintaining coding standards
• Strong advocate for producing quality software who makes sure issues are raised and resolved
• Experience with at least one of the cloud platforms like AWS, GCP, Azure, Digital Ocean etc. (docker, Kubernetes, microservice good to have)

Must have skillsets:

Skills : NodeJs

Experience required: + years

Job Type: Full time/ Permanent

Perks and Benefits :

• 5 days working.
• Flexible shift timings
• Company-sponsored certifications.
• Team friendly culture
• Flat hierarchy
• Carrom, Table tennis games, Cricket Tournament Participation for interested employees
• Snack-filled pantry for team members
• Group Medical Insurance (*)

DUTIES & RESPONSIBILITIES 

• Own & lead full cycle development: design, implementation, testing & debugging for an automotive product.
• Create conceptual system designs, assess risks, conduct design trade studies, and develop a product that meets feature requirements for integrating sensor, processing and software systems. 
• Lead innovative system development projects with responsibility for achievement of cost, schedule, and technical requirements, with an eye toward technology maturation, transition, and follow on work. 
• Generate comprehensive engineering documentation.
• Responsible for end-to-end system firmware development to include power management, boot loaders, scheduling, RTOS and /or bare metal implementations.
• Troubleshoot and resolve complex software problems in embedded real-time systems.
• Source code development, review & maintenance (C/C++).
• Dive into & take ownership of critical design issues.
• Analyse & propose solutions for performance bottlenecks.
• Address all aspects of technology readiness, including manufacturability. 
• Help build robust methodology and processes to deliver the technology to products. 

REQUIRED SKILLS & EXPERIENCE 

• Experience in embedded architecture, external interfaces, product constraints, along with ability to develop architectures / features that meet these constraints while providing new value for the platform. 
• Experience in system architecture, operating system, device architecture, hardware design.
• Strong background in software methodology & full cycle development (Design, implementation, testing & debugging).
• Expertise in embedded microcontrollers’ architecture.
• Expertise in software designing and programming in C/C++ is a must.
• Algorithm modelling, benchmarking, implementation & digital signal processing.
• Understanding of hardware & software co-verification & emulation platforms
• Experience in understanding hardware, clock-level issues, bridges, delays, interrupts, clock gating, polling etc. 
• Experience with lab instrumentation like oscilloscope, logic/ protocol for debugging embedded systems at HW level. 
• Bachelors | Masters degree in Computer Science or Electronics &  Communication engineering with 2-5 years of relevant experience is a must.

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

This is a temporary full time role.

Responsibilities

• Developing the latest user-facing features using React.js
• Designing a modern highly responsive web-based user interface
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Learn and understand user interactions
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Prior experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with more current specifications of EcmaScript
• Familiarity with RESTful APIs
• Familiarity with HTML / CSS
• GIT experience is a plus
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools