Sales Manager

Assoc Ops Specialist

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Customer Services Analyst

Position Responsibilities :

Job Summary: We are seeking a dedicated and detail-oriented Customer Services Analyst to join our thriving Operations team. The successful candidate will be responsible for handling customer queries through various communication channels, managing support operational cases.

To understand, research, and apply system and data analysis skills to formulate solutions to requests for service and display outstanding customer service to our customers and Internal stakeholders.

Main Duties and Responsibilities:

1. Customer Calls:

• Handle incoming customer calls and queries through our Customer Support Centre.
• Provide accurate and timely information to customers regarding their inquiries.

1. Chat Functionality:

• Utilize our chat functionality to communicate effectively with customers.
• Resolve customer issues and provide support through live chat.

1. Support Operations Queue:

• Manage and work on cases from the Support Operations Queue.
• Service Requests to include customer Inquiries on self service access and functionality, applications password resets, customer account and contact data management and customer product download enablement
• Ensure all cases are resolved within a timely manner.

1. Ad-hoc Projects and Tasks:

• Participate in various ad-hoc projects and tasks as assigned.
• Collaborate with other team members to improve customer service processes and systems.

Qualifications :

Qualifications:

• Any Bachelor's Degree 
• At least 6 Months of experience in customer support and/or Handling Incoming calls. 
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer support software and chat tools.
• Previous experience in a customer service role is preferred.
• Sharepoint experience an advantage

We are seeking a talented and passionate Software Engineer to join our dynamic team. In this role, you will be responsible for designing, developing, and maintaining high-quality software solutions that meet our business needs. You will collaborate with cross-functional teams, including product managers, designers, and QA engineers, to deliver innovative and scalable applications.   

Responsibilities:

• Software Development:
• Design, develop, and implement software applications using [list relevant programming languages and technologies, e.g., Java, Python, JavaScript, React, Node.js, etc.].
• Write clean, maintainable, and efficient code.
• Participate in code reviews to ensure code quality and knowledge sharing.
• Troubleshoot and debug software issues.
• System Design and Architecture:Contribute to the design and architecture of software systems.
• Evaluate and recommend technologies and tools for software development.   
• Ensure scalability, performance, and security of software applications.
• Collaboration and Communication:
• Work closely with product managers, designers, and QA engineers to define and implement software requirements.
• Communicate effectively with team members and stakeholders.
• Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.   
• Testing and Deployment:
• Write and execute unit, integration, and end-to-end tests.
• Participate in the deployment and maintenance of software applications.
• Implement and maintain CI/CD pipelines.
• Continuous Learning:
• Stay up-to-date with the latest software development trends and technologies.
• Proactively identify and propose improvements to software development processes.
• Contribute to documentation and knowledge sharing within the team.

Graduate/Post Graduate/MBA with 1 year of experience from BFSI

Work Experience 1+ Years of Sales experience,

Preference to NISM Certified candidates with experience in new client acquisition

Critical Skills Required

Relationship Management

Influencing Skills

Technical - Product Knowledge

Presentation skills

Interpersonal skills 

Effective Communication 

Result oriented with proper adherence to compliance

Negotiation skills

About the job -

We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.

Your typical day at Anar -

1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.

2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.

3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.

4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.

5. Develop a strong understanding of the product and business to enhance the customer experience.

6. Follow up with customers to ensure satisfaction.

7. Maintain accurate records of all transactions, interactions, and important information.

Need to Succeed! -

1. Proficiency in Google documents, Google sheets and Google meet

2. Intermediate or more in Hindi and English

3. Drive to meet daily deal targets

4. A working laptop

5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries

Take the next step in your career with us and be part of an exciting journey!

Contract Period: 6–12 months

• A graphic design qualification or similar
• Portfolio with design projects
• Proven work experience as a graphic designer
• Working experience with image design tools (e.g. Photoshop and Adobe Illustrator)
• A keen eye for visual details
• Aesthetic skills
• Ability to meet deadlines and collaborate with team members

SpringML is looking to hire a top-notch Senior  Data Engineer who is passionate about working with data and using the latest distributed framework to process large dataset. As an Associate Data Engineer, your primary role will be to design and build data pipelines. You will be focused on helping client projects on data integration, data prep and implementing machine learning on datasets. In this role, you will work on some of the latest technologies, collaborate with partners on early win, consultative approach with clients, interact daily with executive leadership, and help build a great company. Chosen team members will be part of the core team and play a critical role in scaling up our emerging practice.

RESPONSIBILITIES:

• Ability to work as a member of a team assigned to design and implement data integration solutions.
• Build Data pipelines using standard frameworks in Hadoop, Apache Beam and other open-source solutions.
• Learn quickly – ability to understand and rapidly comprehend new areas – functional and technical – and apply detailed and critical thinking to customer solutions.
• Propose design solutions and recommend best practices for large scale data analysis

SKILLS:

• B.tech  degree in computer science, mathematics or other relevant fields.
• 4+years of experience in ETL, Data Warehouse, Visualization and building data pipelines.
• Strong Programming skills – experience and expertise in one of the following: Java, Python, Scala, C.
• Proficient in big data/distributed computing frameworks such as Apache,Spark, Kafka,
• Experience with Agile implementation methodologies

Main Priorities:

Experienced in Installation, Configuration and Maintenance of Microfocus EMS tool. Operational Knowledge on below mentioned modules is a must.

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