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Customer Success Specialist
Customer Success Specialist
StarApps Studio's logo

Customer Success Specialist

Shivani Kawade's profile picture
Posted by Shivani Kawade
2 - 5 yrs
₹8L - ₹12L / yr
Remote only
Skills
SaaS
Shopify
skill iconHTML/CSS
Technical support
Troubleshooting
Customer Success


Location: Pune (WFH)

Shifts: Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM)


About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.


About the Role

As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.


Key Responsibilities

  • Engage with Clients: Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required.
  • Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable.
  • Master Products: Develop expertise in our products to offer confident and effective guidance.
  • Drive Value: Identify opportunities to enhance customer experiences and boost sales.
  • Solve Problems: Proactively resolve issues, building trust and satisfaction.
  • Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.


What We’re Looking For

  • Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience. (Mandatory)
  • Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
  • Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
  • Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions.
  • Quick Learner: A strong desire to learn about our products and the e-commerce landscape.


Why Join Us

  • Competitive Pay: Reflective of your contributions and impact.
  • Supportive Leadership: Work with innovative leaders who encourage growth.
  • Career Development: Opportunities for learning and professional advancement.
  • Recognition: A culture that celebrates hard work and creativity.
  • Inspiring Environment: Be part of a team driving innovation in e-commerce.


What to Expect in the Hiring Process

  1. Written Assignment: Showcase your support and technical skills, and your approach to customer success.
  2. Call with CS Head: Gain insights into our vision and discuss how you can contribute.
  3. Final Culture Fit & Salary Negotiation Round with the Founder.
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Shubham Vishwakarma

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About StarApps Studio

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Profitable

About

Building software to help e-commerce businesses sell better


Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.


Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.


We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.


As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!

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Tech stack

skill iconReact.js
skill iconRuby on Rails (ROR)
SQL
skill iconAmazon Web Services (AWS)

Candid answers by the company

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We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.

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