Senior HR Manager

Professional & Technical Skills: 

- Must To Have Skills: Proficiency in Microsoft Dynamics 365 Commerce Technical.

- Strong understanding of application development methodologies.

- Experience with integration of Microsoft Dynamics 365 with other systems.

- Ability to troubleshoot and resolve application issues effectively.

- Familiarity with user interface design principles and best practices.

Additional Information: 

- The candidate should have minimum 3 years of experience in Microsoft Dynamics 365 Commerce Technical.

You will: 

• Plan, create, and publish engaging content across Instagram, Facebook, YouTube, LinkedIn, and Twitter (X)
• Manage daily social media activities including posts, stories, reels, comments, and DMs
• Develop and execute monthly content calendars aligned with marketing goals
• Coordinate with design, video, and marketing teams for creatives and campaigns
• Handle paid social media campaigns with a basic understanding of Meta Ads
• Monitor social media performance using analytics tools and prepare weekly/monthly reports
• Track trends, hashtags, and competitor activities to improve reach and engagement
• Engage with followers, respond to queries, and build an active online community
• Support influencer collaborations and campaign execution
• Coordinate with the HR team on employee engagement activities and employer branding,, including basic content capture and posting for social media
• Participate in brainstorming sessions to support overall brand presence and visibility through social media
• Maintain consistent brand tone, messaging, and visual identity across all platforms

You have:

• 2–4 years of proven experience as a Social Media Executive or in a similar role
• Strong understanding of social media platforms (Instagram, Facebook, YouTube, LinkedIn, Twitter/X), their algorithms, and best practices
• Good copywriting skills with strong attention to detail
• Basic knowledge of Meta Ads Manager and campaign objectives
• Hands-on experience with tools like Canva, Meta Business Suite, Hootsuite, or similar platforms
• An analytical mindset with the ability to interpret social media performance data
• Ability to multitask, meet deadlines, and work in a fast-paced environment
• Experience with video content, Reels/Shorts strategy, influencer marketing, or performance/lead-generation campaigns

We Are:

Software development and consulting firm; Subsidiary of Choice International Limited which is a  multi-diversified business enterprise; established in India in March 1993. The group operates from its head office in Mumbai and has zonal offices across the country and has several business verticals like  Investment Banking, Broking, Hospitality, E-commerce, the Energy sector etc. 

We are fast emerging in the field of innovation to help accelerate the digital transformation journey by providing credible web solutions to foster business growth. We assist in business by offering Cloud,  Mobile & IT solutions that foster efficiency, growth, and ROI. We keep in mind the goals of the organization while simultaneously enhancing efficiency. Our dynamic team comprises Web Software  Developers, Cloud Architects, Technical Consultants, Data Administrators, IT Security experts, DevOps  Professionals & Digital Marketing. 

You & We:

Together, we will strengthen the brand’s presence across social media platforms while driving higher engagement, reach, and audience growth. We will create meaningful content and campaigns that align with business and marketing objectives, using insights and performance data to continuously refine and improve outcomes. Through consistent messaging and creative storytelling, we will build an authentic and recognizable digital brand voice.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

We are looking for an experienced and creative Graphic Designer to join our team! As a Graphic Designer at our company, you will be responsible for editing, and producing photos, gifs, and all kinds of content related to imagery, plus be a part of our email marketing team.

As video has become the best way to communicate the company's messages on online platforms, your position will play an important role in our company's success.

You’ll edit them accordingly per the requirements.

This Job is Work from the office in Malad East & offers no work-from-home opportunities.

Experience and complete knowledge of:

• Adobe Photoshop, AI, & Lightroom.
• Experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.

Araali Networks is seeking a highly driven DevOps engineer to help streamline the release and deployment process, while assuring high quality.

Responsibilities:

Use best practices to streamline the release process

Use IaC methods to manage cloud infrastructure

Use test automation for release qualification

Skills and Qualifications:

Hands-on experience in managing release pipelines

Good understanding of public cloud infrastructure

Working knowledge of python test frameworks like pyunit, and automation tools like Selenium, Cucumber etc

Strong analytical and debugging skills

Bachelor’s degree in Computer Science

About Araali:

Araali Networks is a SaaS based cybersecurity startup that has raised a total of $10M from well known investors like A Capital, Firebolt Ventures and SV Angels, and and through a strategic investment by a publicly traded security company.

The company is disrupting the cloud firewall market by auto-creating nano-perimeters around every cloud app. The Araali solution enables developers to focus on features and improves the security posture through simplification and automation. 

The security controls are embedded at the time of DevOps. The precision of Araali controls also helps with security operations where alerts are precise and intelligently routed to the right app team, making it actionable in real-time.

• Build beautiful, user-friendly, performant, and effective new features
• Take ownership of the company’s iOS platform
• Continuously improve stability and performance of the company’s iOS platform
• Be the user’s voice and help make product decisions
• Deliver beautiful delightful user experiences
• Exhibits knowledge and behavior to adopt Information Security and Privacy practices at their work.

• You think iOS, design for iOS, build for iOS! Technical
• At least 1.5 - 3 years experience on native iOS platform using the Cocoa framework
• Proficiency with Swift and familiarity with Objective-C
• Experience with RxSwift or Combine framework is preferred
• Strong knowledge of iOS Frameworks like Core data, CoreAnimation, etc
• Expertise with Auto-layouts for UI development
• Experience building a modular code base in MVVM Team Building & Leadership
• Want to interact with all levels of the company including senior leaders and cross-functional teams
• Love problem solving and thrive on handling multiple projects and tasks
• Foster strong professional relationships with the full organization