Customer care executive

Position Description

We are looking for a highly motivated, hands-on Sr. Database/Data Warehouse Data Analytics developer to work at our Bangalore, India location. Ideal candidate will have solid software technology background with capability in the making and supporting of robust, secure, and multi-platform financial applications to contribute to Fully Paid Lending (FPL) project. The successful candidate will be a proficient and productive developer, a team leader, have good communication skills, and demonstrate ownership.

Responsibilities

• Produce service metrics, analyze trends, and identify opportunities to improve the level of service and reduce cost as appropriate.
• Responsible for design, development and maintenance of database schema and objects throughout the lifecycle of the applications.
• Supporting implemented solutions by monitoring and tuning queries and data loads, addressing user questions concerning data integrity, monitoring performance, and communicating functional and technical issues.
• Helping the team by taking care of production releases.
• Troubleshoot data issues and work with data providers for resolution.
• Closely work with business and applications teams in implementing the right design and solution for the business applications.
• Build reporting solutions for WM Risk Applications.
• Work as part of a banking Agile Squad / Fleet.
• Perform proof of concepts in new areas of development.
• Support continuous improvement of automated systems.
• Participate in all aspects of SDLC (analysis, design, coding, testing and implementation).

Required Skill

• 5 to 7 Years of strong database (SQL) Knowledge, ETL (Informatica PowerCenter), Unix Shell Scripting.
• Database (preferably Teradata) knowledge, database design, performance tuning, writing complex DB programs etc.
• Demonstrate proficient skills in analysis and resolution of application performance problems.
• Database fundamentals; relational and Datawarehouse concepts.
• Should be able to lead a team of 2-3 members and guide them in their day to work technically and functionally.
• Ensure designs, code and processes are optimized for performance, scalability, security, reliability, and maintainability.
• Understanding of requirements of large enterprise applications (security, entitlements, etc.)
• Provide technical leadership throughout the design process and guidance with regards to practices, procedures, and techniques. Serve as a guide and mentor for junior level Software Development Engineers
• Exposure to JIRA or other ALM tools to create a productive, high-quality development environment.
• Proven experience in working within an Agile framework.
• Strong problem-solving skills and the ability to produce high quality work independently and work well in a team.
• Excellent communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders.
• Ability and strong desire to learn new languages, frameworks, tools, and platforms quickly.
• Growth mindset, personal excellence, collaborative spirit
• 
  

Good to have skills.

• Prior work experience with Azure or other cloud platforms such as Google Cloud, AWS, etc.
• Exposure to programming languages python/R/ java and experience with implementing Data analytics projects.
• Experience in Git and development workflows.
• Prior experience in Banking and Financial domain.
• Exposure to security-based lending is a plus.
• Experience with Reporting/BI Tools is a plus.

Responsibilities:

Design, develop and maintain software applications using Java programming language

Write well-designed, testable, efficient code

Collaborate with cross-functional teams to identify, prioritize and execute tasks in a timely manner

Troubleshoot and debug software issues

Ensure software quality by performing thorough testing and code reviews

Keep up-to-date with new technologies and programming languages

Participate in the full software development lifecycle, including planning, designing, coding, testing, and deploying software

Document software development processes, procedures and code changes

Provide technical guidance to team members

Requirements:

Bachelor's degree in Computer Science or related field

Minimum of 3 years of experience in Java development

Strong knowledge of Java programming language and related frameworks (Spring, Hibernate, etc.)

Proficient in using development tools (Eclipse, IntelliJ IDEA, etc.)

Experience with relational databases (Oracle, MySQL, etc.)

Familiarity with software development methodologies (Agile, Scrum, etc.)

Excellent problem-solving and analytical skills

Strong communication and teamwork skills

Preferred Qualifications:

Master's degree in Computer Science or related field

Experience with microservices architecture

Familiarity with front-end technologies (HTML, CSS, JavaScript, etc.)

Knowledge of cloud computing platforms (AWS, Azure, etc.)

Experience with DevOps practices and tools (Jenkins, Docker, Kubernetes, etc.)

• Need to have Experience from Insurance back-ground
• Need to have Renewal Experience - calling to the customers & agents & partners
• need to meet Partners or agents - Moveable
• Should have Experience in Out bound calls & convincing the customers
• Can Also pick Those candidates who calls the customers for conversions of New policies / insurance tele callers      

Desired Candidate Profile

• At least 5-6 years of experience in content marketing with 2-3 years of managerial experience
• Experience in B2C healthcare industry a plus
• Excellent language and editing skills
• Attention to detail is a must
• Comfort with receiving feedback and learning on the job
• Knowledge in data and content metrics
• Ability to report    

• Automate deployments of infrastructure components and repetitive tasks.
• Drive changes strictly via the infrastructure-as-code methodology.
• Promote the use of source control for all changes including application and system-level changes.
• Design & Implement self-recovering systems after failure events.
• Participate in system sizing and capacity planning of various components.
• Create and maintain technical documents such as installation/upgrade MOPs.
• Coordinate & collaborate with internal teams to facilitate installation & upgrades of systems.
• Support 24x7 availability for corporate sites & tools.
• Participate in rotating on-call schedules.
• Actively involved in researching, evaluating & selecting new tools & technologies.

• Cloud computing – AWS, OCI, OpenStack
• Automation/Configuration management tools such as Terraform & Chef
• Atlassian tools administration (JIRA, Confluence, Bamboo, Bitbucket)
• Scripting languages - Ruby, Python, Bash
• Systems administration experience – Linux (Redhat), Mac, Windows
• SCM systems - Git
• Build tools - Maven, Gradle, Ant, Make
• Networking concepts - TCP/IP, Load balancing, Firewall
• High-Availability, Redundancy & Failover concepts
• SQL scripting & queries - DML, DDL, stored procedures
• Decisive and ability to work under pressure
• Prioritizing workload and multi-tasking ability
• Excellent written and verbal communication skills

• Database systems – Postgres, Oracle, or other RDBMS
• Mac automation tools - JAMF or other
• Atlassian Datacenter products
• Project management skills

• 3+ years of hands-on experience in the field or related area
• Requires MS or BS in Computer Science or equivalent field

SiteRecon is looking for an Engineering Leader who can visualize the nuts and bolts of the product architecture and bring it to life. You will be responsible for leading the engineering team and contributing to product conception from an engineering standpoint. You will also be the thought leader for engineering in the team. 

You will lead the development of new smart web applications and you will be mainly involved in the development of our platform (SiteRecon). You will be working in an exciting environment alongside people with tremendous ambition. You will have the freedom to implement your own designs & solutions. You will be working together with the core team of SiteRecon - all graduates from IITs working at the cutting edge for the past few years, CEO, CPO, and CDS. 

Role and Responsibilities:

• Ensure high-quality customer experience through our products. 
• Hiring and retaining engineering teammates. 
• Inculcate a culture where high-quality engineers can thrive and grow. 
• Contribute to product conception from an engineering perspective.
• Take complete, end to end ownership of development and production pipelines of internal tools and consumer-facing products.
• Ensure high performance, reliability, and availability of hosted deep learning and geoprocessing services.
• Translate high-level tasks and product requirement documents into technical design documents and scalable, maintainable and readable codebases.
• Develop and implement high and low-level system design for engineering projects.
• Develop scripts and set up the infrastructure for monitoring and logging for all deployed software.
• Coordinate with internal teams to understand data processing pipelines and provide technical solutions.
• Effectively lead teams of junior developers and ensure high code quality through code reviews, automated linting, etc.
• Represent engineering team before stakeholders outside SiteRecon (users, investors, job candidates)

Does This Sound Like You?

Must Haves:  

• 3+ years of experience in the backend (preferably Django), frontend and software design and architecture.
• Experience with DevOps technologies such as Docker, Kubernetes, Jenkins or CI/CD.
• Knowledge of messaging services like Apache Kafka, RabbitMQ.
• Understanding of cloud services like AWS and GCP.
• Experience working at a startup that scaled while you were there.
• Experience managing a team, converting product requirements into engineering sow.

Good To Haves:  

• Experience with PostGIS or any other geo-database.
• Understanding of Geographic Information Systems and related terminologies.
• Experience in developing production versions of deep learning applications.

Candidate attribute (Culture Fit):

• Comfortable operating in a constantly changing and fast-paced environment.
• A passionate, driven individual who can achieve results through both, independently and teamwork and collaborative approaches.
• Have a strong work ethic and natural ownership ability.