Customer care executive

Team  -Support Operations — Technical Solutions 

Level  - IC3 (4–7 years of relevant experience) 

Location  - India (Remote) IST time zone, with overlap with US East/Central teams 

Reports To -Technical Manager 

Manages -Not a people-manager role, but a lead role with real technical authority 

Employment Type -Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you. 

You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain. 

In your first year, you can expect to: 

• Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability 
• Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services 
• Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability 
• Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems 
• Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one 
• Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations 
• Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies 

This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer. 
• Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency. 
• AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system. 
• Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does. 
• Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case. 
• Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later. 
• Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality. 
• Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself. 

Must-Have Leadership & Soft Skills 

• Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals. 
• Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations. 
• Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think. 
• Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions. 
• Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference. 

Nice-to-Have Skills 

Prioritized by relevance to this team's current and near-term roadmap: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

Agentic AI / LLM Ops 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out. 

RESPONSIBILITIES 

Design & Architecture 

• Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives 
• Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards 
• Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost 
• Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect 
• Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components 

AI, Automation & Integration 

• Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure 
• Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform 
• Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability 
• Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments 

Technical Leadership & Mentoring 

• Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code 
• Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence 
• Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response 
• Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning 

Stakeholder & Cross-functional Engagement 

• Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes 
• Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations 
• Represent the technical perspective of the team in cross-functional planning and architecture discussions 

Operate & Improve 

• Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution 
• Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation 
• Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered. 
• Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them. 
• Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs. 
• AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus. 
• Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters. 

WHAT TO EXPECT WORKING HERE 

• Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support 
• Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next 
• A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability 
• Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope 
• Regular 1:1s, design review forums, and a manager who will invest in your growth rather than just your output 

Job Title Sr. Business Development Manager

Function Sales – Storage & Application

Reports to Head – Business Development

Job location : Chakala - Andheri East

Role

 Prepare business development strategies by proactively researching and anticipating prospective client needs for NetApp, Commvault, Veeam, BigFix and AppScan solutions and expand our customer base.

 Actively identify and qualify potential customers through variou methods, including networking, cold calling, online research and industry events.

 Understand customer business needs and challenges and effectively present and demonstrate the value of our solutions. Conduct product demonstrations and presentations.

 Drive customer engagement, retention, and upsell opportunities by delivering high-value consultative solutions.

 Stay up to date on market trends, competitor activities and customer needs.

 To work closely with the Sales operations team to drive solution designs, working on requirement documents for proposals, contracts/agreement closures and deal closures.

 Maintain accurate and up-to-date records of all sales activities in the company's CRM system.

– Desired Skills

 Excellent communication, presentation, interpersonal, negotiation and closing skills.

 Ability to work independently and as part of a team.

 Willingness to travel as needed.

 Strong understanding of the software sales cycle

 Strong understanding of: Storage & Data Management (NetApp) / Backup & Recovery (Commvault, Veeam) / Endpoint & Patch Management (BigFix)

 Excellent leadership, negotiation, and stakeholder management skills.

 Strong business acumen with experience in strategic account planning.

Desired Experience & Qualification

 5-12 years of front-line sales experience with at least 2 years of relevant product experience.

 Bachelor’s degree in engineering / IT / Management / MBA (Sales / Marketing) preferred.

Job Role: Wealth Management Associate.

Job Location: Gurugram (Onsite)

Job Type: Full Time.

Relevant Experience:

• Minimum 6 months experience in wealth management operations, equity research, or investment advisory support.
• Exposure to equities, ETFs, mutual funds, and crypto instruments.
• Experience in portfolio analysis, market research, and client reporting.
• Familiarity with corporate actions, dividends, NAV movements, and financial statements.
• Experience working with RM teams / PMS / AIF setups preferred

Key Skills:

• Capital markets & investment products knowledge
• Equity & fund analysis
• Financial statement analysis
• Advanced Excel & MIS
• NISM certification preferred

🚀 Hiring: React Native Developer at Deqode

⭐ Experience: 4+ Years

📍 Location: Pune, Bhopal, Jaipur, Gurgaon, Delhi, Banglore, Chennai, Kolkata

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

We’re looking for a skilled React Native Developer to build and maintain high-quality mobile applications across Android, iOS, and tablet platforms. You’ll work closely with product, design, and backend teams to deliver scalable, high-performance mobile solutions.

🔧 Key Skills & Experience

• 4–7 years of hands-on React Native development
• Strong JavaScript & TypeScript expertise
• Experience delivering multiple production mobile apps
• CI/CD, app signing, and store releases (Play Store & App Store)
• Testing with Jest, Detox, Storybook
• REST APIs, OAuth/SSO, Push Notifications, Firebase Analytics
• Performance optimization & debugging skills

🤝 What We Look For

• Strong communication & collaboration skills
• Ownership mindset and problem-solving attitude
• Ability to build responsive UI and handle complex business logic

⚠️ Important

• Immediate joiners only
• Notice period beyond 15 days not considered

• Initiate outbound calls to potential customers to introduce and promote products/services.
• Conduct follow-up calls to nurture leads.
• Build rapport with potential customers. 
• Identify potential leads through effective questioning and conversation.
• Meet and exceed daily, weekly, and monthly sales targets.
• Efficiently manage call time to maximize productivity and achieve sales goals.
• Follow predefined scripts while adapting to customer responses to maintain consistency.

Job Description:

Kapiva is seeking an experienced Graphic Designer to join our creative team. This role presents an exciting opportunity for a skilled individual with 2-3 years of experience in graphic design who is passionate about creating visually stunning designs that captivate audiences and drive engagement.

Responsibilities:

1. Collaborate with the marketing team to conceptualise and execute compelling designs for a wide range of marketing materials, including digital and print assets, social media graphics, email campaigns, advertisements, packaging, and promotional materials.

2. Lead the design process from concept to completion, translating marketing objectives and brand guidelines into visually impactful designs that effectively communicate key messages and enhance brand identity.

3. Utilise advanced graphic design software and tools, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), to produce high-quality designs with meticulous attention to detail and pixel-perfect accuracy.

4. Stay informed about industry trends, design best practices, and emerging technologies, continuously seeking opportunities to innovate and elevate the quality of design work produced by the team.

5. Manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines in a fast-paced, deadline-driven environment while maintaining a high standard of quality and creativity.

Requirements:

1. Bachelor's degree or equivalent in graphic design, visual communications, or related field.

2. 2-3 years of professional experience in graphic design, with a strong portfolio showcasing a diverse range of design projects and styles.

3. Proficiency in graphic design software, particularly Adobe Creative Suite (Photoshop, Illustrator, InDesign), and familiarity with video editing software (e.g., Adobe Premiere Pro, After Effects).

4. Excellent design skills, including a keen eye for typography, layout, composition, and colour theory, demonstrated through past work examples.

5. Strong conceptual thinking and problem-solving abilities, with the ability to translate abstract ideas into visually compelling designs that resonate with target audiences.

6. Effective communication and collaboration skills, with the ability to articulate design concepts and ideas clearly and work collaboratively with cross-functional teams.

7. Detail-oriented approach to work, with a commitment to delivering high-quality designs that meet project objectives and exceed client expectations.

Job Description: 

We are looking for ‘Oracle Apps Lead’ with 12-plus years of work experience. As a part of our Technology/Solutions leadership team, you will be directly working with stakeholders to understand long-term strategic and mid-term business goals. This role will oversee both the Corporate Finance and HR  which include Strong familiarity with Software Development Life Cycle.

Job Responsibilities:

• Experience in Analysis, Design, Development, Testing and Implementation of Software Applications using Oracle Applications R12x/12.0.6/12.2.5/Oracle Cloud spread across Implementations, Version upgrades, Data conversions and Customizations.
• Implementation and technical expertise in Oracle EBS Application Modules

• Good experience in PL SQL, Oracle Workflow, Oracle/OAF Forms, Reports, XML Publisher.

• Must have experience leading teams and Solution to deliver projects as Solution Architect to lead Blueprinting sessions and create a roadmap for project delivery and scope validation.

• Lead the translation of the client's business goals, objectives, and requirements into systems design

• Review and/or develop technical design documents to ensure completeness and feasibility with the overall ERP solution

Who We’re Looking For:

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

• Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
•  Working with in-house Dashboards to perform testing of UI and APIs.
• Collaborating with teams to create test documents.
• Planning and task management in congruence with the Leadership Team.

WHAT ARE WE LOOKING FOR?

• Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
• Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
• Ability to automate Android applications using tools such as Appium.
• Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
• Experience working with Proxy tools like Charles Proxy, Fiddler.
• Excellent in test strategizing, planning, estimation, execution, and reporting.
• Working knowledge of Agile scrum methodologies Strong debugging, problem-solving, interpersonal and troubleshooting skills.

SKILLS AND ABILITIES:

• Python or Java Appium
•  Rest-Assured or Postman
• Fiddler or Charles Proxy
• Black Box testing
• White Box testing

WHAT'S IN IT FOR YOU?

• An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
• To work with a team of young enthusiasts who are always upbeat and self-driven to achieve bigger milestones in shorter time spans.
•  A workspace, that is wide open as per open door policy at the company, located in the happening center of Bangalore
• A well-fed stomach makes the mind work better and therefore- free lunch with a wide variety on all working days of the week, a stocked up pantry to satiate your want for munchies, a Foosball table to burst stress and above all a great working environment.
• We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us, and in order to make sure that happens, there are timely formal and informal feedback sessions.