Customer care executive

Strong UI / Product / Visual Designer Profile (Not UX-focused)

Mandatory (Experience 1) – Must have 2+ Years of hands-on experience in UI / Product / Visual Design, with strong exposure to web and mobile app design (from concepting, wireframes, prototypes to final UI).

Mandatory (Portfolio) – Must have a strong visual/UI design portfolio showcasing product, web, and app UI work with clear emphasis on visual hierarchy, interaction detail, color, and layout.

Mandatory (Tools) – Proficiency in Figma, Adobe XD, FigJam, Photoshop, Illustrator (knowledge of Sketch, Axure, Zeplin is a plus).

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

Mandatory (Company): B2B SaaS (Technical complex)

Python Developer (1–2 Years) – Agentic RAG / LLM Applications

Experience - 1 to 2 Years

Location - Chembur, Mumbai

Job Summary

We are seeking a Python Developer (1–2 years of experience) with hands-on knowledge of LLM-based applications, particularly Agentic RAG (Retrieval Augmented Generation) workflows. The candidate should be comfortable building AI-powered assistants using LangChain / LlamaIndex, integrating vector databases, and delivering production-ready APIs.

Key Responsibilities

• Develop and maintain backend services using Python (FastAPI / Flask)

• Implement RAG pipelines (document ingestion → chunking → embedding → retrieval → generation)

• Build Agentic RAG workflows:

o tool calling / function calling

o multi-step reasoning tasks

o query rewriting, routing, planner-executor patterns

• Integrate Vector Databases:

o ChromaDB / FAISS / Pinecone / Weaviate (any)

• Implement ingestion pipelines for:

o PDFs, DOCX, Excel, websites, emails, internal docs

• Build prompt templates, guardrails, and response formatting

• Add observability/logging:

o token usage, cost tracking, latency, trace logs

• Write clean, modular, and testable code

• Deploy services using Docker, basic CI/CD support

Required Skills

• Strong knowledge of Python development

• Experience with FastAPI / Flask

• Good understanding of RAG concepts:

o chunking strategies

o embeddings

o similarity search

o reranking (basic)

• Hands-on with at least one framework:

o LangChain / LlamaIndex

• Knowledge of LLM APIs

o OpenAI / Azure OpenAI / Anthropic / local models (any)

• Experience with databases

o PostgreSQL / MySQL (any)

Job description

Opportunity

We are looking for a young and enthusiastic personality who loves coding. Who is passionate and ready to tackle some of the most difficult problems in the laundry industry. We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you'll be an active voice in shaping our product. 

You will play a role in product planning, drive the implementation and release of major features, and be a champion of best practices for writing well-tested, well-organized code.

Tech Stack

Our tech stack is http://asp.net/">ASP.NET, MVC, Webform, WebAPI, MSSQL Server, JQuery, Javascript, Angular 2 and microservices architecture. Our platform is hosted on Google Cloud. 

Responsibilities

• Work with internal business teams and management to define requirements and develop technical specifications.
• You will be creating modules and components and coupling them together into a functional app.
• Creating self-contained, reusable, and testable modules and components
• Developing and integrating RESTful API services.
• Convert legacy code to new tech stack single-page web applications.
• You will be working with payment gateway, barcodes, QR codes, biometrics, integrating different hardware (printer, scanner, cash register, POS terminal, laundry and drycleaning machines, conveyor belt etc), map routing and distance algorithms.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the domain, product and process that we follow.
• Setup the dev environment and push your first small piece of code to production.
• You will start attending daily stand up.
• Dive into technology by pair-programming with your teammates and attending engineering training sessions designed and presented by your peers.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.

Within 3 months

• You'll start developing your first module all by yourself. (With some guidance)
• Write your first set of unit test cases and work with the quality engineer to set up functional testing workflows.
• Conduct your first review of a peer's code.
• Participate in several release planning sessions to get a deep understanding of the new features we're working on.
• Participate in your first production release cycle.
• Start providing support for bugs, issues, small improvements on production.
• Take over one tool (JIRA, Build Deployment, CI/CD, Git or any other)

Within 6 months

• You'll launch your first two or three modules to production.
• Take architectural and infrastructure decisions that will impact the entire product.
• Be comfortable navigating most of our stack and infrastructure.
• Be responsible for the planning, scoping, design, and implementation of new services.

Within 12 months

• You'll launch at least 3 to 4 core modules to production and completely own scaling for some more.
• Participate in interviewing and hiring, as a way to influence team growth.
• Mentor Ship - Should do code reviews for juniors, spend time and show a willingness to teach juniors, and share expertise with new team members.
• Collaborate with engineering, product, sales and customer success leadership to define priorities and set delivery goals.
• You will start owning an important workflow/ section of the product. 

Required Candidate profile

What an ideal candidate looks like

• Strong knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems.
• 3-4 years of experience with product development (.ASP.Net, C#.Net, WCF, MVC, SQL Server development applications, version control, CI/CD pipelines).
• Should have a strong online presence on different forums like stack overflow etc, Github etc.
• Excellent verbal and written skills. The ability to explain sophisticated architectures to engineers, product managers, and support & operation executives. You should also be able to write a proposal for your idea/solutions and take feedback from the team.
• Previous work experience at a product-based company or startup would be a bonus.

Personality traits we really admire 

• Great attitude to ask questions, learn and suggest process improvements.
• Pays great attention to detail and helps identify edge cases.
• Gives equal importance to planning, coding, code reviews, documentation, and testing.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows release cycles and absolute commitment to deadlines.

Role Software Developer

Industry Type IT Services & Consulting

Functional Area IT Software - Application Programming, Maintenance

Employment Type 

Role Category Programming & Design

What you’ll be doing

• Lead the development of our platform’s front end.
• Work with the product and design teams along with the founders to build new product features from start to finish: through conception, research, implementation, and maintenance.
• Work closely with founders and internal/external stakeholders to build products, tools, and services from scratch and deliver high-quality software solutions.
• You'll leverage your frontend knowledge to help improve performance and reliability, and polish existing features.
• Share your technical expertise to help the team make thoughtful and scalable design decisions and identify performance bottlenecks to troubleshoot quickly.
• Manage product development priorities, deadlines, and deliverables.
• Ensure high-performant and responsive web applications and websites.

Skills & Qualities we’re looking for

• Bachelor’s/Master’s degree in Computer Science (or equivalent experience).
• 2-4 years of experience as a frontend developer (rare exceptions for highly skilled developers) at a fast-paced, preferably early / growth stage start-up.
• You're familiar with HTML, CSS, Javascript, and a React-like UI framework.
• Knowledge of codebases and version control systems (Git).
• You have experience debugging performance issues with UI in modern browsers across multiple platforms.
• Well-versed with SQL database design & RDBMS concepts.
• Strong arithmetic reasoning, logical and analytical thinking skills.
• Strong knowledge of code quality maintenance and performance analysis.

Founding Engineer - LITMAS

About LITMAS

LITMAS is revolutionizing litigation with the first AI-powered platform built specifically for elite litigators. We're transforming how attorneys research, strategize, draft, and win cases by combining comprehensive case repositories with cutting-edge AI validation and workflow automation. We are a team incubated by experienced litigators, building the future of legal technology.

The Opportunity

We're seeking a Founding Engineer to join our core team and shape the technical foundation of LITMAS. This is a rare opportunity to build a category-defining product from the ground up, working directly with the founders to create technology that will transform the US litigation market.

As a founding engineer, you'll have significant ownership over our technical architecture, product decisions, and company culture. Your code will directly impact how thousands of attorneys practice law.

What You'll Do

• Architect and build core platform features using Python, Node.js, Next.js, React, and MongoDB
• Design and implement production-grade LLM systems with advanced tool usage, RAG pipelines, and agent architectures
• Build AI workflows that combine multiple tools for legal research, validation, and document analysis
• Create scalable RAG infrastructure to handle thousands of legal documents with high accuracy
• Implement AI tool chains to provide agents tool inputs
• Design intuitive interfaces that make complex legal workflows simple and powerful
• Own end-to-end features from conception through deployment and iteration
• Establish engineering best practices for AI systems including evaluation, monitoring, and safety
• Collaborate directly with founders on product strategy and technical roadmap

The Ideal Candidate

You're not just an AI engineer, you're someone who understands how to build reliable, production-grade AI systems that users can trust. You've wrestled with RAG accuracy, tool reliability, and LLM hallucinations in production. You know the difference between a demo and a system that handles real-world complexity. You're excited about applying AI to transform how legal professional’s work.

What We're Looking For

Must-Haves

• Deployed production-grade LLM applications with demonstrable experience in:
• Tool usage and function calling
• RAG (Retrieval-Augmented Generation) implementation at scale
• Agent architectures and multi-step reasoning
• Prompt engineering and optimization
• Knowledge of multiple LLM providers (OpenAI, Anthropic, Cohere, open-source models)
• Background in building AI evaluation and monitoring systems
• Experience with document processing and OCR technologies
• 3+ years of production experience with Node.js, Python, Next.js, and React
• Strong MongoDB expertise including schema design and optimization
• Experience with vector databases (Pinecone, Weaviate, Qdrant, or similar)
• Full-stack mindset with ability to own features from database to UI
• Track record of shipping complex web applications at scale
• Deep understanding of LLM limitations, hallucination prevention, and validation techniques

Tech Stack

• Backend: Node.js, Express, MongoDB
• Frontend: Next.js, React, TypeScript, Modern CSS
• AI/ML: LangChain/LlamaIndex, OpenAI/Anthropic APIs, vector databases, custom AI tools
• Additional: Document processing, search infrastructure, real-time collaboration

What We Offer

• Significant equity stake true ownership in the company you're building
• Competitive compensation commensurate with experience
• Direct impact your decisions shape the product and company
• Learning opportunity work with cutting-edge AI and legal technology
• Flexible work remote-first with a global team
• AI resources access to latest models and compute resources

Interview Process

One more thing: Our process includes deep technical interviews and fit conversations. As part of the evaluation, there will be an extensive take-home test that should expect to take at least 4-5 hours depending on your skill level. This allows us to see how you approach real problems similar to what you'll encounter at LITMAS.

What we want to accomplish and why we need you?

Haptik is one of the world's largest Conversational AI companies, having reached over 500 + million devices, and processed over 5 billion+ conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 400+ member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.

We are a full-stack conversational AI company from building products to delivering bots for our clients. We are looking for a front-end engineer who can help us build the next generation of enterprise-grade conversational AI platform.

What will you do every day?

As a front-end tech lead you will be responsible for building the Haptik platform which is used by people across the globe. You will be working closely with the product, design and platform team on a day to day basis and be responsible for the look and feel of the product. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.

Ok, you're sold, but what are we looking for in the perfect candidate?

- Have a keen eye for detail and passionate about UI and UX

- Has worked with a team of FE engineers to set tech processes and standards.

- Has experience in mentoring junior engineers.

- Have a solid understanding of front-end technologies especially React

- Build, maintain and gate-keep the platform tools

- Work closely with the PM and designers to deliver high-quality features

- Work closely with the backend engineers to understand the Interkat Platform and build for scale

- High-level estimating and scoping/breaking down of tasks

- Document features to make them easily understandable to clients

- Participate in code reviews, automated and functional testing, and other aspects of our quality assurance process

- Use and promote standard good coding practices

- Fully participate in a scrum-based, agile development team

- Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices

- Work experience around optimizing build artifacts and performance monitoring

- Following security standards when using cookies/others to store user information etc.

Requirements :

- 5+ years of experience working on React.js

- Prior experience of leading/mentoring a team is a plus

- Knowledge of flux and redux

- Must have extensive experience working on Javascript, HTML, CSS, animations and UI/UX principles.

- Knowledge of backend technologies is a plus

- Good attention to detail, pixel perfect designs

- Bachelor's Degree in computer science or equivalent

- Good Communication skills

- Hustler with the passion for writing good code

- Team player

- Must have experience in working in an agile environment, exposure to tools like Jira would be an added benefit.

Requirements is such a strong word. We don't necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you've done most of it and are ready for the challenge of adding some new things to your resume.

• Greet and welcome visitors in a professional and friendly manner
• Answer and direct phone calls promptly and efficiently
• Manage the reception area, ensuring it is clean and organized
• Provide administrative support to various departments, including typing, filing, and scheduling meetings
• Assist with vendor management tasks, such as maintaining vendor records, processing orders, and resolving vendor inquiries
• Perform basic accounting tasks, including processing invoices, reconciling accounts, and preparing financial reports
• Assist with other ad-hoc tasks and projects as needed

Requirements:

• Diploma or equivalent or higher; additional education or certification in office administration or accounting is a plus
• Proven experience in a receptionist, administrative assistant, or similar role
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• Basic knowledge of accounting principles and practices
• Ability to multitask and prioritize tasks effectively in a fast-paced environment