Customer care executive

About Certa

Certa is a leading innovator in the no-code SaaS workflow space, powering the full lifecycle for suppliers, partners, and third parties. From onboarding and risk assessment to contract management and ongoing monitoring, Certa enables businesses with automation, collaborative workflows, and continuously updated insight. Join us in our mission to revolutionize third-party management!

What You'll Do

• Design, implement, and execute both manual and automated tests for our web platform, ensuring robust quality across browsers, devices, and configurations.
• Own test planning for features, including writing clear test scenarios and sanity cases — even in the absence of complete specs.
• Develop and maintain automation frameworks (Playwright + TypeScript, Momentic) to ensure scalable, reliable test coverage.
• Drive product quality by proactively identifying gaps, edge cases, and risks, and collaborating closely with Product, Engineering, and Design.
• Lead or contribute to exploratory testing, regression cycles, and release sign-offs.
• Communicate test results, risks, and recommendations effectively to stakeholders.
• Stay up to date with evolving best practices in manual, automation, and product quality strategies.

What We're Looking For

• 3-5 years of experience in software QA (manual + automation) with demonstrated ownership of testing strategies and execution.
• Strong understanding of core QA principles (priority vs. severity, testing types, risk-based testing).
• Hands-on expertise with Playwright + TypeScript or equivalent frameworks for automation.
• Familiarity with CI/CD pipelines, BDD/TDD frameworks, and test data management.
• Proven experience in collaborating with cross-functional teams to improve product quality.
• Clear communication skills — can articulate testing strategies, product risks, and technical decisions effectively.
• Curious, proactive, and comfortable asking the right questions when context is missing.

Good to Have

• Experience with no-code platforms
• Exposure to security testing, accessibility testing, or performance testing.
• Familiarity with SOLID principles, design patterns, or ACID properties in the context of automation frameworks.

Perks

• Best-in-class compensation
• Fully remote work
• Flexible schedules
• Engineering-first, high-ownership culture
• Massive learning and growth opportunities
• Paid vacation, comprehensive health coverage, maternity leave
• Yearly offsite, quarterly hacker house
• Workstation setup allowance
• Latest tech tools and hardware
• A collaborative and high-trust team environment

Gather requirements by identifying user needs and recommend solution to clients.

Develop user requirement document, functional specification, user guide and training material for solutions.

Act as a liaison between development team and stakeholder throughout the implementation.

Support implementation, user acceptance testing and training activities (when required).

Analyzing, developing and proposing enhancements to current business processes, reports and applications in order to optimize system effectiveness.

Provide support in pre-sales activities with sales and marketing team, activities included analysis on RFP, provide business proposal, conduct system demo.

What you’ll need?

Candidate must at least possess a Bachelor’s Degree in IT and Business majors preferred.

Prefer a minimum of 2 years’ experience analyzing business requirements and translating them into functional requirements but fresh graduate is encouraged to apply.

Must possess good knowledge of the software development life cycle (SDLC), practical understanding of information technology and have the ability to conceptually relate technology to business’ needs.

Effective communication skills to collaborate with stakeholders and technical teams.

Retail domain knowledge would be a strong advantage.

• More than 5 years of experience in Java programming  
• Frameworks like Spring(Boot, Core, MVC)or Hibernate 
• Good knowledge in design and architectural patterns, with an understanding of Web Services, micro service architectures and REST Based APIs. 
• Good knowledge in Agile, JIRA and ALM 
• Cloud environments (AWS,Azure…) 
• Good Database knowledge (Oracle/ MySQL) 
• Previous exposure to banking or financial is preferable 
• Desire to get into the development of a top core-banking platform; you will receive specific training on Temenos T24 according to your career plan.  

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

• Be the First point of contact for support queries
• Be responsible for solving customer queries and tickets in timely manner.
• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
• Log monitoring, event monitoring and resolving tickets in defined SLA.
• Apply updates and patches to keep the software up-to-date in line with organizational policies
• Provide support for installation and configuration.
• Monitor and identify areas of performance improvement
• Identify and write scripts for automating support tasks.
• Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

• Hands-On experience and skills in Linux operating system
• Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
• Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
• Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
• Experience in NoSQL or RDBMS technology is desirable
• Python/Node.js or relevant data processing programming experience is preferred.
• Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
• Knowledge of real-time data collection with various data sources.
• Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

• 2 -4 years of experience in technical support role.
• At least 2+ years experience working across multi-cultural and geographically distributed teams
• Experience in trouble shooting, maintaining and supporting production setup
• Engineering or equivalent degree
• Ability to interact effectively with customers for problem resolution.
• Sense of urgency and ownership to get problems solved in timely manner
• Attention to details.
• Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Designation: Angular Developer

Experience: 1 to 5 years

Skill Set: Angular 2+ Versions, HTML, CSS

Requirements:

• Must have experience on Angular 2+ versions
• Design, develop, test, deploy, maintain and improve software in the area of Web Development.
• Ensure the technical feasibility of UIUX designs.
• Manage individual project priorities, deadlines and deliverable.
• Making complex technical and design decisions for Angular projects.
• Adapting interface for modern internet applications using the latest front-end technologies.

Relevant Experience

3 to 10 years

Job Description and Key Skills Required:

• Hands-on with any of the programming languages like NodeJS/ExpressJS, Python, Java, Php or any.
• Design and create efficient RESTful API endpoints for both internal and public consumption
• Strong understanding of database technologies such as MySQL, Postgress, Oracle , relational Database.
• Work closely with front end developers to understand required data model
• Comfortable deploying applications on AWS, and have a strong working knowledge of EC2, RDS and S3.
• Must understand overall system design, architecture , improve design and implement new processes.
• Strong understanding of sessions, cookies & local storage is must.
• Experience with in memory databases like redis basic, Memcache
• Independently think of solutions to complex requirements; possess exceptional logical skills.
• Analyse current products in development, including performance, scalability, diagnosis and troubleshooting.
• Work with the existing framework and evolve it by building reusable code & libraries
• Search and introduce new software related technologies, processes and tools.
• Bonus: You're fluent with React.
• Bonus: Interested in full-stack development.
• Bonus: Any experience of iOS/Android mobile development.
• Bonus: Experience with CI servers such as Jenkins, Travis or similar types
• Bonus: Experience with web server like Nginx