We are looking for a "Customer care Executive" to join our team.
Preferred: Female
Preferred languages: English, Hindi, Telugu
Roles and responsibilities :
1. Manage incoming phone calls.
2. Handle customer complaints, and provide appropriate solutions.
3. Keep records of customer interactions, and process customer accounts.
4. Excellent communication and presentation skills.
5. Ability to multi-task, prioritize, and manage time effectively.
6. Maintaining a pleasant working environment for your team.
Interested can to reach to contact number/Email in between 11:00 am - 06:00 pm (Mon-Sat)
Regards
Deborah(HR)
USM Infrastructure Pvt Ltd
Jubilee Hills, Road no 10
Shubham Vishwakarma
Full Stack Developer - Averlon
About USM Infrastructure
About
Company social profiles
Similar jobs
Strong UI / Product / Visual Designer Profile (Not UX-focused)
Mandatory (Experience 1) – Must have 2+ Years of hands-on experience in UI / Product / Visual Design, with strong exposure to web and mobile app design (from concepting, wireframes, prototypes to final UI).
Mandatory (Portfolio) – Must have a strong visual/UI design portfolio showcasing product, web, and app UI work with clear emphasis on visual hierarchy, interaction detail, color, and layout.
Mandatory (Tools) – Proficiency in Figma, Adobe XD, FigJam, Photoshop, Illustrator (knowledge of Sketch, Axure, Zeplin is a plus).
About Product :
Instanodes:
Instanodes is a leading provider of Web3 infrastructure, offering robust and scalable solutions for blockchain developers and businesses. Our mission is to simplify the complexities of blockchain technology, enabling our clients to focus on building innovative and disruptive applications. We are passionate about empowering the decentralized future and are seeking a talented and driven Product Manager to join our team.
About the Role:
We are looking for an experienced and entrepreneurial Product Manager to lead the growth and development of Instanodes. You will be responsible for the overall product strategy, roadmap, and execution, with a keen focus on driving P&L, securing fundraises, and shaping the long-term vision of the product. You will work closely with engineering, marketing, sales, and leadership to ensure Instanodes remains at the forefront of the Web3 infrastructure landscape.
Responsibilities:
- Product Strategy & Roadmap: Define and champion the product vision, strategy, and roadmap for Instanodes, aligning with the company's overall goals and objectives.
- Market Analysis & Competitive Intelligence: Conduct in-depth market research, analyze competitor offerings (Zeeve, Alchemy, Quicknode, etc.), and identify opportunities for differentiation and growth.
- User Research & Customer Understanding: Deeply understand the needs and pain points of Web3 developers and businesses through user research, customer interviews, and data analysis.
- Product Development & Execution: Translate user needs into detailed product specifications and user stories, prioritize features, and manage the product backlog. Collaborate closely with engineering to ensure timely and high-quality product delivery.
- Go-to-Market Strategy & Launch Planning: Develop and execute go-to-market strategies for new product features and releases.
- Growth & Metrics: Define and track key performance indicators (KPIs) to measure product success. Analyze product usage data to identify areas for improvement and growth.
- P&L Management: Own the P&L for Instanodes, focusing on revenue generation, cost optimization, and profitability.
- Fundraising: Support fundraising efforts by developing compelling investment materials, presenting to investors, and contributing to due diligence processes.
- Team Leadership & Collaboration: Foster a collaborative and high-performing product team environment. Mentor and guide junior product team members.
Qualifications:
- 5+ years of experience in product management, with a focus on B2B SaaS or infrastructure products.
- Strong understanding of blockchain technology, Web3 concepts, and the decentralized ecosystem.
- Familiarity with the competitive landscape of Web3 infrastructure providers (Zeeve, Alchemy, Quicknode, etc.).
- Proven track record of successfully launching and growing products.
- Excellent analytical and problem-solving skills.
- Strong communication, interpersonal, and presentation skills.
- Experience with agile development methodologies.
- Experience with P&L management and fundraising is a plus.
Job Title: QA Salesforce Automation Engineer
Experience: 6+ Years
Location: Hybrid – Bangalore
We are seeking a highly skilled QA Salesforce Automation Engineer with 6+ years of experience to join our dynamic team in Bangalore. The ideal candidate will have a strong background in Salesforce testing, with hands-on experience in automation tools such as Selenium, Provar, or TestNG. You will be responsible for creating and maintaining automated test scripts, executing test cases, identifying bugs, and ensuring the quality and reliability of Salesforce applications. A solid understanding of Salesforce modules (Sales Cloud, Service Cloud, etc.) and APIs is essential. Experience with CI/CD tools like Jenkins and version control systems like Git is preferred. You will work closely with developers, business analysts, and stakeholders to define test strategies and improve the overall QA process. This is a hybrid role, offering flexibility and a collaborative environment focused on delivering high-quality enterprise solutions.
Immediate joiners or those with up to 15 days' notice preferred.
Job Description:
We are looking for an experienced SAP TM Functional Consultant with a minimum of 6 years of relevant experience in SAP Transportation Management. The ideal candidate should be skilled in end-to-end implementation and support of SAP TM modules, including Freight Order management, rate calculation, and logistics integration. Prior experience in handling business process configuration and client interaction is a must.
- Inside Sales, Lead Generation Executive
- Email marketing/Cold calling, 1-2 years of experience
- International sales experience preferred
- Relevant IT/ERP sales Experience
MongoDB
NodeJS (Node.js)Company: Runo – https://runo.in
Location: Hyderabad, India
Who We Are:
Runo is a product based funded company incubated at T-Hub (IIITH Campus) and currently operating from Cyber Towers, HiTec City. We offer Call Management CRM for sales teams across the world. We are currently scaling up the engineering team to support the continued growth of the user acquisition in the global market, after a steady success in the Indian market.
The Role:
Runo is looking for a Lead Backend Developer to join our team. The lead backend developer is responsible for scaling up the existing architecture to handle billions of requests every month (We are currently at a scale of 100 million requests per month). You will be contributing in architecting the database/reporting layer to support complex queries and data exports of millions of records. You will be a lead developer responsible for development of new software products and enhancements to existing products.
Our Ideal candidate:
- Proficiency in NodeJS.
- Expert knowledge of NoSQL Databases (MongoDB is preferred)
- Hands on experience of working on products handling more than a million requests per month
- 4-8 years of relevant professional work experience
- Self-motivated, able to work independently. Commitment to high quality.
Responsibilities:
- Contribute to the product architecture in handling millions of requests per day.
- Optimizing the architecture for regional data zones.
- Develop high performance, reusable & bug free APIs
- Optimize the existing APIs for performance (by data denormalization/ decoupling the long running APIs using queues)
- Get familiar with the AWS Services like API Gateway, Lambdas, SNS, SQS, SES
What We Offer:
- Competitive Salary
- ESOPs
- Medical Insurance
Our client is a Mumbai based healthtech company that works in the field of digital therapeutics. It leverages human and technological interventions to cater to patients suffering from diabetes, obesity, PCOS, among others. Designed to complement doctors’ medical therapy, its programs offer 360-degree guidance regarding nutrition, exercise, sleep and other factors which help patients achieve their physical and mental health goals.
Founded by well experienced healthcare professionals and engineers this one of a kind startup is disrupting the healthcare space by offering hassle free personalised digital therapeutic solutions.
80% of your time on Business Development:
a. Manage the whole sales cycle from initial interest through sales activation.
b. Working closely with the AVP and designing an outreach strategy for corporate clients which include HR Heads, CHRO's, Business Heads and other decision makers.
c. Attending Sales calls and meetings. Identify new opportunities in the market, building relationships with prospects as an expert on employee wellness.
d. Adhering to monthly and quarterly targets.
e. Think critically about sales data and recommend new and scalable strategies to improve both sales numbers and the customer experience.
20% of your time on Account Management:
a. Acquiring a thorough understanding of the clients’ key needs and requirements and ensuring best-in-class client service.
b. Build and maintain professional relationships with the clients to retain them for a long-term.
c. Deeply instilled hustle to upsell and nudge the partners towards renewal.
d. Preparing, maintaining and updating relevant data and reporting the same to the business in regular intervals.
e. Coordinating with various internal stakeholders such as various departments and also external stakeholders such as the clients.
f. Educating and updating the clients about the various products/services of the company at the right time.
Minimum 4+ years of B2B sales experience.
High level of natural intelligence, coupled with strong interpersonal skills.
High degree of coachability and great listening skills.
The desire to grow as a leader in a fast growing technology company.
Excellent oral and written communication skills.
Prior experience of selling to HR Leaders.
Understanding of the Digital health industry will be a plus.
Roles & Responsibilities
● Responsible for hiring top talent, retention, team development as well as ensuring timely,
high-quality release. Build and manage collaborative and high productive teams in India,
Europe, and North America. Use the time differences to your advantage.
● Ensure proper tracking of project activities right from user story definition to delivery. Keep your team up to speed, and on schedule to meet agreed-upon software delivery dates.
● Act as an owner of the projects and team assigned to you. Take responsibility for product
quality, on-time delivery, as well as effective, efficient, secure, and predictable releases.
● Take responsibility for increasing your own and your team’s knowledge. Self-learning is a
MUST in this dynamic and competitive environment.
● Co-ordination of releases to multiple customers
● Ensure technical reviews with appropriate teams (architectural, product, customer-facing
teams)
● Review of architecture designs and expected to do coding 50% of time
● Ensure proper unit testing and code reviews take place at the appropriate time during the
software development cycle.
● Co-ordination with different stakeholders (internal and external)
● Define and improve engineering practices and processes as required. Nothing is written in
stone.
● Setting up individual goals for team members and tracking
● Respond to operational and business concerns or issues relative to future business
programs, projects, or enhancements to ensure consistent delivery of quality services
● Tracking of releases across various hosting services
● Covid-19 has changed the way we work. Work independently or as part of a team when
required, but always productively.
Desired Skills and Experience
● 12+ years of progressive experience in technical leadership and development
management, with experience across a variety of SaaS technology stacks and cloud
platform services.
● Stronghold on the latest technologies, SaaS architecture, design patterns that lead long
term scalable, stable, high-quality, and flexible cloud solutions with security, OWASP, and
SOC2 compliance.
● Strong hands-on coding experience with Java and J2EE technologies with a good eye for
building enterprise-class products.
● Experience with ELK and Spring Frameworks is highly desirable.
● Hands-on experience in design, architecture, and implementation of cloud services based
on microservices, and containerized architectures. Recent coding experience is highly
desirable.
● Exposure to different approaches to building and maintaining multi-tenant SaaS products
and cloud platforms
● Excellent interpersonal, communication, leadership, and management skills
● Demonstrated experience with agile development methodologies and building high
performing teams
● Demonstrated commitment to quality, and experience in implementing QA methodologies
● Good experience in setting CI/CD pipelines and automation cycles
● Must be willing to work through time zone issues – sometimes late nights and or early
mornings, hopefully to your advantage.
- Manage incoming & outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
Skills:-
- Should have Good Communication skill.
- Should have good knowledge of Excel.
- Should have good writing skills.
Javascript
HTML/CSS
AngularJS (1.x)
jQuery
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon