Customer Success Executive

We are looking for a creative and results-driven Social Media Manager to manage and grow our brand presence across social media platforms. The ideal candidate will be responsible for content creation, audience engagement, performance tracking, and implementing social media strategies aligned with our business goals.

Key Responsibilities

• Develop and execute social media strategies across platforms such as Instagram, Facebook, LinkedIn, X (Twitter), and others
• Create, schedule, and publish engaging content (posts, stories, reels, videos, captions)
• Monitor comments, messages, and mentions; actively engage with the audience
• Manage social media calendars and ensure consistent brand voice
• Analyze performance metrics and prepare regular reports (reach, engagement, growth, conversions)
• Stay updated with social media trends, platform updates, and best practices
• Collaborate with marketing, design, and sales teams to support campaigns
• Manage paid social media ads (optional / if applicable)
• Handle influencer collaborations and partnerships (if applicable)

Required Skills & Qualifications

• Proven experience as a Social Media Manager or similar role
• Strong understanding of major social media platforms and analytics tools
• Excellent written and visual communication skills
• Ability to create engaging content and storytelling
• Basic knowledge of graphic design and video editing tools (Canva, Adobe, etc.)
• Data-driven mindset with the ability to interpret insights
• Strong time management and multitasking skills

Preferred Qualifications

• Experience in [your industry, e.g., tech, e-commerce, healthcare, education]
• Knowledge of social media advertising and campaign optimization
• Familiarity with SEO and digital marketing fundamentals
• Experience managing brand accounts with measurable growth

What We Offer

• Competitive salary
• Flexible work environment
• Opportunity to grow with a fast-paced company
• Creative freedom and ownership of social media channels
• Supportive and collaborative team cultur

A Customer Care Executive is responsible for handling customer interactions through calls, emails, or chats, resolving queries, and ensuring customer satisfaction. The role requires good communication skills, problem-solving ability, and patience, as executives act as the direct link between the company and its customers.

            Responsible of Monitoring Team members’ daily activity

            Responsible for Manage the team, fix performance metrics and periodical performance review

            Responsible for Effectively handle employee grievances and communicate

            Excellent English communication skills- The ability to communicate effectively is a core skill required to be a successful recruiter.

            Responsible for handling IT requirements from US based clients.

            Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

            Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

            Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

            Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

            Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.

            Responsible for achieving a good conversion ratio of submittals into interview and placement.

            Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

            Must be having capability to work with a team or individually.

            Maintain close contact with candidates/Vendors/ recruiters/offshore team.

            Publish progress report to management every week.

            Updated about technologies of the Client requirements and knowledge of current IT trends.

• Working on our security suite, to build and maintain security software which runs on 1000's of client websites
• Building scalable applications in Symfony and fine tuning our CMS (WordPress/ Magento etc.) plugins
• Working in an agile environment of engineers to architect, design, develop and build our server-side infrastructure for our web security product
• Researching, designing and coding, troubleshooting and supporting. What you create is also what you own
• Writing secure, high quality, modular, testable & well documented code for features outlined in every sprint
• Designing and implementing APIs in support of front-end services with a highly scalable, flexible, and secure backend using the LAMP stack
• Identifying and correcting bottlenecks and fix bugs
• Driving strict code review standards among the team
• Ensuring timely delivery of the features/products
• Working with product managers to ensure product delivery status is transparent & the product always looks like how it was imagined
• Working closely with Security & Malware teams in writing APIs, modules
• Being responsible for technical hiring, training, reviewing

What you need to have:

We are looking for a creative and detail-oriented communications and marketing specialist who can identify, develop and help amplify the stories that elevate the brand value of Bhumi. You will develop communication and marketing strategies for better engagement with employees, volunteers, donors, partner organisations, and corporate companies. You will be part of a dynamic, driven, and passionate young team of employees (~ 40 members) and volunteers (hundreds of them ) 

What You Will Do: 

• Craft compelling messaging and narratives that evoke positive and vibrant imagery of the organization, along with visually compelling content like videos and infographics
• Develop internal and external communications strategies, and execute them for projects, events, and the organization as a whole
• Partner with key stakeholders to understand upcoming initiatives across India and develop integrated communications plans, then execute. 
• Write memorable, engaging communication across all channels (e.g. Email Campaigns, Blogs, Social Media, PR, etc) that drive awareness of key initiatives and inspire volunteers and donors to take action 
• Plan, strategize and execute the large-scale events (Eg. Daan Utsav, Volunteer recruitment) and digital campaigns 
• Track the effectiveness of marketing campaigns, gain insight, and assess against goals
• Analyse metrics and optimise email and advertising campaigns
• Collaborate with key volunteers nationally to align and implement a communications strategy and messaging
• Manage the messaging on websites and ensure the brand perception is consistent across digital and offline channels
• Oversee the execution of newsletters and all communications (like annual reports, brochures, etc.)

What You Need

• Outstanding written and verbal communication, strong copywriting and content creation skills
• Willingness to work, network and collaborate with volunteer coordinators based out of cities where Bhumi is present
• Strong project management skills with the ability to supervise multiple projects
• Proven track record of developing and executing creative communications plans
• 5+ years of experience in the communications role
• Availability during weekends.

What Is Nice To Have

• Bachelors/Master’s degree in marketing, journalism, business, or related field
• Ability to communicate in Tamil, English and Hindi
• Prior experience of working or volunteering with NGOs
• Good network in the traditional media and digital/social media influencers 

Other Information:

• Designation: Manager to Director based on candidate’s profile
• Reporting to: Executive Director
• Scope: Full time
• Remuneration: CTC 6-9 Lakhs p.a. based on the candidate’s profile
• Expected Joining Date: Immediate

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.